BAR ORGANIZATION CHART BAR MANAGE R

Transcription

1 BA OGANIZATION CHAT A. Struktur Organisasi Bar di Hotel Besar Bar manager supervises head bartender and head hostess (bar captain). Head bartender and his assistant supervise the bartender who is in charge of preparing drinks which ordered by guests. Head Bartender and bartenders are responsible for the quality of the drinks ordered by guests. Hotel hostess (bar captain) supervise the waiter who is responsible for serving guests. Those who are under the supervision of head hostess is responsible for creating a pleasant atmosphere for guests. Bar manager must be able to establish good teamwork between head bartender and head hostess. BA MANAGE HEAD BATENDE HEAD HOSTESS ASSISTANT HEAD BATENDE BATENDE BA WAITE/SS BATENDE B. Struktur ATTENDAN Organisasi Bar di Hotel Sedang Head bartender as the one who is responsible for the success of the bar. Head bartender and his assistant supervise the bartenders and the waiters

2 SOUCE: Wiwoho, Ardjuno Pengetahuan Minuman dan Bartending. Jakarta: Erlangga Group TUGAS OPEASIONAL TATA HIDANGAN MINUMAN BA OGANIZATION CHAT

3 Bella Clara Carvenia Edward Salendro Florencia Irena Jessica Laurencia

4 ASSISTANT HEAD BATENDE 1. eports to the ship's Assistant Bar Manager and the Beverage Manager 2. Supervises, trains and monitors the performance of a team of subordinate beverage operations positions - Bartender, Assistant Bartender, Bar Server/ Waiter/ Waitress, Bar Utility 3. esponsible for on-the-job day-to-day training of ship's Bar Staff covering all aspects of beverage service and makes sure that all beverage team members perform up to the standards of service set by the cruise line 4. Works directly with the subordinate bar personnel and would assist both bartenders and bar servers/ waiters in various bars and beverage outlets throughout the cruise ship during peak hours 5. Monitors work assignments, side jobs and days off for assigned bar staff 6. Ensures that subordinate bar staff are well groomed and in proper uniform when reporting for duty 7. Makes sure that all costs are minimized and within the limits set by the Bar Manager 8. Ensures that the highest quality of spirits, beer and nonalchoholic baverages are offered to passengers all the time BA WAITE/WAITESS Bartender 1. Take beverage orders from guests, enter orders in our order/sale system which relays orders to the kitchen and bar. 2. Deliver beverages from kitchen and bar to guests in a timely manner. 3. Take orders and serve beverages to patrons at tables in dining establishment. esponsibilities 1. Prepare alcohol or non-alcohol beverages 2. Interact with customers, take orders and serve snacks and drinks 3. Assess customers needs and preferences and make recommendations 4. Mix ingredients to prepare cocktails 5. Plan and present bar menu 6. Check customers identification and confirm it meets legal drinking age 7. estock and replenish bar inventory and supplies 8. Stay guest focused and nurture an excellent guest experience

5 9. Comply with all food and beverage regulations equirements 1. Proven working experience as a bartender 2. Excellent knowledge of in mixing, garnishing and serving drinks 3. Computer literacy 4. Knowledge of a second language will be considered a plus 5. Positive attitude and excellent communication skills 6. Ability to keep the bar organised, stocked and clean 7. elevant training certificate Head hottess esponsibilities 1. Training of the hostess team 2. Dealing with guest enquiries 3. Ensuring that the hostess team delivers a 5 star service 4. unning reception shifts 5. esponsibility for a team of hostesses 6. Previous reservations system experience required Bar attendant esponsibilities 1. serve alcoholic and non-alcoholic drinks 2. draw beer from the tap or pour from bottles 3. mix ingredients to make cocktails and slice fruit to garnish drinks 4. prepare and serve a variety of coffees 5. collect payment, operate cash registers and give change 6. refill drink and cigarette dispensers 7. collect glasses from tables and place them in glass-washing machines 8. wipe down tables and empty ashtrays 9. clean bar service area and polish glasses 10. arrange bottles and glasses on shelves 11. assist in the cellar 12. assist in stock control 13. maintain workplace hygiene, occupational health and safety, and security procedures. equirements 1. good interpersonal skills

6 2. good memory 3. able to work quickly and efficiently 4. enjoy working with people 5. good personal presentation 6. good cash-handling skills 7. able to stand for long periods. Cocktail Lounge attendant esponsibilities 1. responding to the requests of all guests in his assigned area. 2. Provides all guests with his undivided attention, to allow him to provide the best possible service. 3. Ensuring the club lounge is properly maintained at all times is his responsibility. 4. Stocks all the self-service areas, cleans up after guests, assists with food service preparation, sets the area up for service and more. 5. Keeps the cocktail lounge running smoothly and does his best to make sure all guests leave satisfied.