Unit Prepare and serve hot drinks using specialist equipment

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1 Level: 2 Credit value: 4 UAN number: F/601/4932 Unit aim This unit is about preparing specialist such as espresso machines, bean grinders and cafetières. The unit also covers the preparation and service of hot drinks such as coffee, tea, and hot chocolate, and giving customers accurate information about them. Finally, the unit covers the maintenance of drink-making and checking the levels of stocks. Learning outcomes There are four learning outcomes to this unit. The learner will: 1 Be able to prepare work area and for service 2 Know how to prepare work area and for service 3 Be able to prepare and serve hot drinks 4 Know how to prepare and serve hot drinks Guided learning hours It is recommended that 36 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards This unit is linked to the NOS 2BS8/10. Assessment This unit will be assessed by: o an assignment covering practical skills and underpinning knowledge.

2 Assessment criteria Outcome 1 Be able to prepare work area and for service 1 Make sure that preparation, service and other is clean, free from damage and ready for service 2 Clean work areas, leaving them tidy and ready for use 3 Arrange promotional and display materials correctly 4 Store sufficient drink ingredients and accompaniments ready for use Outcome 2 Know how to prepare work area and for service 1. Describe safe and hygienic working practices when preparing preparation and service areas 2. State why drink, ingredients and accompaniments must be available and ready for immediate use 3. State why it is important to check for damage in all work areas and service before taking orders 4. Outline the types of unexpected situation that may occur when preparing preparation and service areas and how to deal with them Outcome 3 Be able to prepare and serve hot drinks 1. Identify customer requirements 2. Provide customers with accurate information on drinks as required 3. Maximise sales through up-selling 4. Make drinks using recommended and ingredients 5. Serve the drink in company style, offering the correct accompaniments 6. Clean and maintain preparation and service 7. Maintain stocks of drink ingredients and accompaniments Outcome 4 Know how to prepare and serve hot drinks 1. Describe safe and hygienic working practices when preparing and serving hot drinks 2. State why information about products given to customers should be accurate 3. Describe what the different techniques are for mixing and preparing different types of beverages to customer requirements are 4. State why and to whom all customer incidents should be reported 5. Describe how to deal safely with breakages and spillages 6. State why and to whom all breakages/spillages must be reported 7. Explain why customer and service areas should be kept clean, tidy and free from rubbish and used

3 8. Outline the types of unexpected situation that may occur when preparing and serving hot drinks and how to deal with them 9. Describe safe and hygienic working practices when maintaining hot drink making 10. State why a constant level of stock must be maintained 11. State to whom any stock deficiencies should be reported 12. Describe how to use cleaning materials correctly 13. State the dangers of misusing cleaning 14. State what tests should be carried out after cleaning preparation 15. Outline the types of unexpected situations that may occur when maintaining hot drinks and how to deal with them

4 Additional guidance Preparation may include: Espresso machine Cream whipper Knock out box Bean grinders Filter system Cafetière Blender Steamer Urn Service may include: Cutlery Glassware Crockery Trays Other may include: Dish washers Fridges/freezers Thermometers Temperature records Promotional and display material may include: Menus Leaflets Posters Drink ingredients may include: Freshly ground coffee beans Pre-ground coffee beans Syrups Chocolate powder Milk Ice cream Spray cream Tea Ice Drink accompaniments may include:

5 Sugar Dusting/topping powder Cream Information Price Relative strength Ingredients Origin of drink Drinks Coffee Hot chocolate Tea Steamed milk drinks Iced drinks (ie frappé/iced tea)