Vođenje Leadership. Sposobnost motiviranja ljudi da svaki dan daju najbolje od sebe (više nego što su sami uvjereni da mogu) Nije jednostavno:
|
|
- Darren Melton
- 6 years ago
- Views:
Transcription
1 Vođenje Leadership Sposobnost motiviranja ljudi da svaki dan daju najbolje od sebe (više nego što su sami uvjereni da mogu) Nije jednostavno: Svaki neuspjeh u postizanju prodajnog cilja može obeshrabriti Prodavači trebaju oslonac, nekoga tko može dati savjet i podršku Učinkovitost prodajnog menadžera najviše ovisi o sposobnosti vođenja Vođenje se može naučiti!!! prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 141
2 Definicija Leadership je proces u kojem jedna osoba utječe na ponašanje drugih osoba tako da to ponašanje vodi ka ostvarenju specifičnih ciljeva Centralno u tom procesu je vizija identifikacija gdje organizacija treba biti prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 142
3 Obilježja i vještine uspješnih lidera OSOBNA OBILJEŽJA MANAGERSKE VJEŠTINE STIL VOĐENJA (ponašanje) Situacija UČINKOVITOST VOĐENJA Nije važno tko i što menadžer je nego kako se ponaša prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 143
4 Obilježja, vještine i ponašanje OSOBNA OBILJEŽJA MANADŽERSKE VJEŠT. Samopouzdanje Inicijativa Energija Kreativnost Zrelost Sposobnost rješavanja problema Međuljudske vještine Komunikacijske vještine Sposobnost uvjeravanja STILOVI VOĐENJA TRANSAKCIJSKO VOĐENJE TRANSFORMACIJSKO VOĐENJE prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 144
5 Transakcijsko vođenje Nadzor i kontrola - svakodnevna, izravna Reaktivan stil, temeljen na razmjeni ( give and take ) Verbalna povratna informacija: nagrada ili kazna Usmjerenost na zadatke Obično jednosmjerna komunikacija prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 145
6 Transformacijsko vođenje Transformacija vrijednosti, vjerovanja, stavova Izgradnja volje da se radi iznad razine očekivanja Karizmatične vođe Proaktivni koraci u očekivanju budućnosti Znaju što su prave stvari Iskreno im je stalo do ljudi koje vode Dvosmjerna komunikacija prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 146
7 Transformacijski lideri čine: Artikuliraju viziju: ij big picuture Promiču grupne interese - timski rad Sami su primjer drugima Ponašaju se u skladu s vrijednostima za koje se zalažu Iskazuju visoku razinu poštenja, marljivosti Individualizirana podrška podređenima Poznavanje backgrounda svakog prodavača (obitelj, hobiji) prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 147
8 Situacijsko vođenje Sposobnost prilagođavanja liderskog stila potrebama određene situacije i individualnog prodavača Novi prodavač Prodavač veteran (izgoren na poslu): oslabljeno obavljanje posla Krizne situacije Odsustvo vođenja prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 148
9 Situacijsko vođenje Situacija Informiranje osnovnih pravila Verbalna povratna veza Artikuliranje Stimuliranje Vođenje Individuali vizije grupnih vlastitim zirana ciljeva primjerom podrška Novi, neiskusni prodavač Stari prodavač; niska produktivnost uslijed izgorjelosti Nestabilna j okruženje situacija: krizno Visokoproduktivan prodavač koji voli autonomiju prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 149
10 Menadžer vs. lider Menadžeri Vođeđ Reagiraju na ono što se upravo dogodilodil Kratkoročno usmjerenje zadatak po zadatak Oi Osiguravaju povratnu vezu pohvala za dobro obavljen posao Koriste jednosmjernu komunikaciju za pojašnjenje politike i procedura Obavljaju stvari na pravi način Koriste transakcijski liderski stil Poduzimaju proaktivne korake da bi izbjegli buduće probleme Stvaraju timove koji zajedno rade na ostvarenju dugoročne vizije Sami služe kao primjer ne izdaju samo naredbe Slušaju/odgovaraju na zabrinutost svakog prodavača putem dvosmjerne komunikacije Čine prave stvari Koriste transformacijski stil vođenja prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 150
11 Sredstva i tehnike vođenja Osobni kontakt Prodajna izvješća Telekomunikacije Prodajni sastanci Pisana komunikacija Indirektna sredstva nadzora prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 151
12 Neizravna sredstva nadzora automatizam nadzora prate prodavača svagdje, svake minute, i u svakoj prodajnoj dj jposjeti jti Plan nagrađivanja Prodajni teritorij Kvote Račun troškova Procedure evaluacije prodavača prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 152
13 Posljedice dobrog vođenja Dobro obučeni prodavači Povjerenje među prodavačima Osjećaj pripadnosti/zajedničke sudbine savjeti i ohrabrenja za prodavača kojemu ne ide redovit dolazak ak na posao i ne propuštanje prodajnih sastanaka tolerancija problema bez stalnih pritužbi volonterski angažmani u zajednici ljubaznost i poštivanje prava drugih Bolji rezultati Moral prodajnih snaga - vodi većoj produktivnosti prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 153
14 Problemi s kojima se susreću lideri Slabo obavljanje posla Zlouporaba određenih supstanci (droga, alkohol) Zlouporaba računa učinjenih troškova Neetičko ponašanje Seksualno zlostavljanje prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 154
15 Loši šefovi The behaviour of bad bosses A survey into bad management has revealed that: 31% of employees have received the 'silent treatment' in the past year from their manager 37% said their boss failed to give them credit when credit was due 37% said their boss failed to keep promises 24% said their supervisor had invaded their privacy Source: Florida State University (May 2007) prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 155
16 Female employees won't speak out against harassment 80% of women say they wouldn't tell their boss if they were being harassed at work because they feel it would make the situation worse, with 72% of women stating they've experienced gender-based harassment at work. Source: Peninsula (April 2007) Employees of gay managers are more engaged A study of over 3,000 employees has found that those with a gay manager report 35% greater levels of engagement, satisfaction and morale than their peers. Source: Kirk Snyder (April 2007) Managers think they're good, but employees do not 92% of managers think they do an excellent or a good job, however, only 67% of employees feel this way about their managers. Source: Hudson New York (April 2007) The importance of job titles More than half of senior managers admit that their job title is important to them, with one-third of these managers revealing they've previously taken a title rise without a pay rise. Source: Imprint Search & Selection (April 2007) Lack of respect a big cause of staff turnover Employees who say they're not respected by their managers are more than three times more likely to resign within two years than their peers. Source: Sirota Survey Intelligence (April 2007) prof.dr.sc. Marija Tomašević Lišanin Strategije prodaje i distribucije, studij Marketinški menadžment 156
17 ROI on HR and Training not calculated 70% of executives say they never or rarely measure the impact of HR of Training programs on innovation, whilst 60% admit they don't measure their effect on employee turnover or staff satisfaction either. Source: Accenture (April 2007) Engagement g boosts customer satisfaction Every 1 percent improvement in employee engagement increases customer satisfaction levels by 0.5 percent. Source: GTE (April 2007) Goals are not understood A survey of over 500,000 employees has found that: 56% don't have a clear understanding of their organisation's goals 73% don't think the company's goals are strongly linked to their own team's goals 51% don't understand what they need to do to achieve those goals Only 49% of work time is spent on tasks that directly impact those goals Source: FranklinCover/Harris Interactive Database Group (March 2007) Staff are gaining weight 46 percent of workers say they have gained weight since starting their current jobs. 20 percent say they've put on an extra ten pounds whilst 10 percent admit to adding 20 pounds. Secretaries were the most likely to put on weight, followed by government employees, IT workers, and accounting/finance personnel. The least likely to put on weight were retail workers and sales employees. Source: CareerBuilder (March 2007) prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 157
18 Zkljč Zaključno: Proces upravljanja j u prodaji PLANIRANJE utvrđivanje ciljeva utvrđivanje strategija i taktika PROVEDBA organizacija ljudski resursi, vođenje, motiviranje operacije VREDNOVANJE usporedba operativnih rezultata s ciljevima Povratna informacija kao pomoć u utvrđivanju budućih ciljeva i planova Vision withouth action is a daydream, action without vision is a nightmare Japanska poslovica prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 158
19 Vrednovanje i kontrola prodavača OSTVARENI UČINCI ostvareni prihod ostvareni profit ostvarena marža prodaja po kupcu broj novih kupaca HIBRIDNI KRITERIJI prihod po posjeti profit po posjeti stopa pridobivanja novih kupaca KVANTITATIVNI KRITERIJI (čvrste činjenice, brojke) ULOŽENI NAPOR br. obavljenih posjeta posjete aktivnim kupcima posjete novim/ potencij. kupcima KVALITATIVNI KRITERIJI (meke, subjektivne činjenice) ocjena prodajnih vještina kvaliteta odnosa s kupcima poznavanje proizvoda upravljanje vl. vremenom i prodajnim područjem iskazivanje samoinicijative pridržavanje uputa odnos prema kolegama i sl prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 159
20 Dva elementa vrednovanja Kriteriji, strandardi obavljanja Načini provjere (administriranje) prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 160
21 Vrednovanje uspješnosti na razini prodajne funkcije Ostvarenje ciljeva na razini funkcije (prodaja, troškovi, dobit, tržišni udjel, novi kupci ) Točnost č prodajnih djihprognoza Uspješnost politike zapošljavanja Primjerenost sustava nagrađivanja Zadovoljstvo kupaca Djelotvornost i učinkovitost marketinških kanala Usporedba učinkovitosti vlastitih prodavača s konkurencijom prof.dr.sc. Marija Tomašević Lišanin Upravljanje prodajom 161
Prelomna tačka rentabiliteta. LOGO 2002 Prentice Hall Business Publishing, Introduction to Management Accounting 12/e, Horngren/Sundem/Stratton
Prelomna tačka rentabiliteta 2002 Prentice Hall Business Publishing, Introduction to Management Accounting 12/e, Horngren/Sundem/Stratton 1 Cilj učenja Pokazati kako promene u vrednostima Izazivača troškova
More informationMelita Ambrožič. Ljubljana EVALUACIJA KNJIŽNICA. Beograd, M. Ambrožič,
Melita Ambrožič Narodna in univerzitetna knjižnica, Ljubljana EVALUACIJA KNJIŽNICA Beograd, 6.-7.11.2003 7.11.2003. 1 SADRŽAJ evaluacija knjižnica zašto evaluirati knjižnice evaluacija i knjižnični menadžment
More informationBactrim sirup doziranje
23 апр 2016. Doziranje i uputstvo za upotrebu.. Bactrim (sirup i tablete) je antibiotik koji se koristi za lečenje infekcija koje izazivaju bakterije i drugi pluća,. not socialist metformin stinks thyroxine
More informationCOLLEGE EMPLOYEE SATISFACTION SURVEY RESULTS Gallaudet University - Fall Comparison to 4-year, Private not-for-profit Institutions
- Fall 2017 - to 4-year, Private not-for-profit Institutions Section 1: Campus Culture and Policies RATE IMPORTANCE (1 = "Not important at all" / 5 = "Very important") AND SATISFACTION (1 = IMP Sign SAT
More informationKAKO USPJEŠNO PRODAVATI HoReCa KUPCIMA? HoReCa KUPCIMA? Prodavači su kao i sportaši bez pravog treninga ne postižu pravu formu!
KAKO USPJEŠNO PRODAVATI HoReCa KUPCIMA? dvodnevna seminarska radionica za menadžment ATLANTIC GRUPE - Zagreb Zagreb, 20. i 21. siječnja 2012. Voditelj: prof.dr.sc. Davor Perkov Prodavači su kao i sportaši
More informationClick to edit Master title style Delivering World-Class Customer Service Through Lean Thinking
1 Delivering World-Class Customer Service Through Lean Thinking Starbucks Mission: To inspire and nurture the human spirit one person, one cup, and one neighborhood at a time Columbus Ohio Store Lane Avenue
More informationStudents, ethical purchasing and Fairtrade
Students, ethical purchasing and Fairtrade Research into attitudes and behaviours amongst further and higher education students in the UK January 2018 Key Findings Key findings An online survey with students
More information1 a) State three leadership styles used by a food and beverage supervisor. (3 marks)
Sample Mark Scheme 1 State three leadership styles used by a food and beverage supervisor. For each style of leadership stated in, explain a situation when it would be appropriate to be used. Autocratic
More informationBROJLER. Specifikacije ishrane. An Aviagen Brand
BROJLER 308 Specifikacije ishrane 2014 An Aviagen Brand Uvod Specifikacije ishrane za brojlere su date u sledećim tabelama za različitu proizvodnju i tržišnu situaciju širom sveta: Neseksirani
More informationFairtrade a sustainable choice
Fairtrade a sustainable choice Sustainability means we can meet people s needs today without compromising the needs of people in the future. For Fairtrade, this means building strong economies, healthy
More informationA symbol of cultural change in Japan, she's making the cut as a sushi chef
A symbol of cultural change in Japan, she's making the cut as a sushi chef By Associated Press, adapted by Newsela staff on 08.26.15 Word Count 893 Yuki Chidui, sushi chef and manager at Nadeshico sushi
More informationPOSITION DESCRIPTION. DATE OF VERSION: January Position Summary:
POSITION DESCRIPTION POSITION TITLE: DEPARTMENT: REPORTING TO: Graduate / Wine Ambassador Global Marketing Graduate Manager LOCATION: Various PR JOB BAND: Local Banding F DATE OF VERSION: January 2018
More informationThis qualification has been reviewed. The last date to meet the requirements is 31 December 2015.
NZQF NQ Ref 0915 Version 6 Page 1 of 11 National Certificate in Hospitality (Specialist Food and Beverage Service) (Level 4) with strands in Advanced Food Service, Advanced Beverage Service, Advanced Wine
More informationThe Grocer : Soft Drinks Research on behalf of The Grocer April 2018
The Grocer : Soft Drinks Research on behalf of The Grocer April 2018 Lucia Juliano Head of CPG & Retail Research +44 (0) 161 242 1371 ljuliano@harrisinteractive.co.uk 1 Over 7 out of 10 (72%) respondents
More informationHrvatsko društvo za kvalitetu Članovi za članove 6. prosinca Damir Keller i Dean Rennert Qualitas d.o.o. Zagreb
Hrvatsko društvo za kvalitetu Članovi za članove 6. prosinca 2016. Damir Keller i Dean Rennert Qualitas d.o.o. Zagreb www.qualitas.hr Qualitas d.o.o. Analiziranje i poboljšavanje procesa pomoću mapiranja
More informationPOSITION DESCRIPTION. DATE OF VERSION: August Position Summary:
POSITION DESCRIPTION POSITION TITLE: DEPARTMENT: REPORTING TO: Wine Ambassador Global Marketing Graduate Manager LOCATION: Various PR JOB BAND: Local Banding F DATE OF VERSION: August 2016 Position Summary:
More informationIs Your Restaurant Ready for the Growing Online Ordering Trend?
Is Your Restaurant Ready for the Growing Online Ordering Trend? Are you looking for a new way to grow your restaurant business? Consider online ordering. According to QSR Web, digital ordering is growing
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION Position Title: Cellar Hand Incumbent: Date: Location: Marlborough Reports to: Senior Cellar Supervisor SECTION 1 POSITION SUMMARY To assist the winemaking and cellar teams in the
More informationMJERE LI SAMO POKAZATELJI USPJEŠNOSTI VRIJEDNOST KNJIŽNICA? : PREMA VREDNOVANJU DRUŠTVENIH CILJEVA ORGANIZACIJA U KULTURI
MJERE LI SAMO POKAZATELJI USPJEŠNOSTI VRIJEDNOST KNJIŽNICA? : PREMA VREDNOVANJU DRUŠTVENIH CILJEVA ORGANIZACIJA U KULTURI ARE PERFORMANCE INDICATORS THE ONLY MEASURE OF THE QUALITY OF LIBRARIES? : TOWARD
More informationNews English.com Ready-to-use ESL / EFL Lessons
www.breaking News English.com Ready-to-use ESL / EFL Lessons 1,000 IDEAS & ACTIVITIES FOR LANGUAGE TEACHERS The Breaking News English.com Resource Book http://www.breakingnewsenglish.com/book.html NYC
More informationRESTAURANT AND FOOD SERVICE MANAGEMENT SERIES EVENT PARTICIPANT INSTRUCTIONS
CAREER CLUSTER Hospitality and Tourism CAREER PATHWAY Restaurant and Food and Beverage Services INSTRUCTIONAL AREA Customer Relations RESTAURANT AND FOOD SERVICE MANAGEMENT SERIES EVENT PARTICIPANT INSTRUCTIONS
More informationPROJEKT INFORMATIZACIJE PRODAJNIH MJESTA
PROJEKT INFORMATIZACIJE PRODAJNIH MJESTA Ante Sarjanović Davor Lađarević PROJEKT JE U SKLADU SA VIZIJOM I MISIJOM VIZIJA Biti vodeći distributer i najveći maloprodajni lanac kiosaka u regiji MISIJA Tradicijom,
More informationRural Vermont s Raw Milk Report to the Legislature
Rural Vermont s Raw Milk Report to the Legislature March 2015 Art Credit: Phil Herbison Overview: Raw milk has been a part of Vermont s agricultural heritage for hundreds of years. It is recognized by
More informationOUR BELIEF. is powerful. Food is life. Make it good.
OUR BELIEF is powerful Food is life. Make it good. 03 OUR STORY is real It is often said that business and friendship don t mix. Well, we think they do. We have our own example: Salad Box is a friendship
More information5-8 Student Survey (Long Survey)
5-8 Student Survey (Long Survey) Directions: The following questions are about what students your age eat, what they know about nutrition, and their physical activity (exercise). Read each question carefully
More information2015 DEPARTMENT OF LABOR WAGE BOARD HEARING: RAISING THE MINIMUM WAGE FOR FAST FOOD WORKERS NFIB/NY STATE DIRECTOR MICHAEL DURANT JUNE 22, 2015
2015 DEPARTMENT OF LABOR WAGE BOARD HEARING: RAISING THE MINIMUM WAGE FOR FAST FOOD WORKERS NFIB/NY STATE DIRECTOR MICHAEL DURANT JUNE 22, 2015 The National Federation of Independent Business (NFIB) represents
More informationZagreb, 10/2014. mag. Brigita Lazar Lunder, MBA
Zagreb, 10/2014 mag. Brigita Lazar Lunder, MBA Referencije 25 godina TOP 1% 2 Svijet i kupci promjenili su se Ono što je nekada djelovalo ne radi više 75 % 57 % 97 % B2B kupovina utjecaju društveni mediji
More informationGender and Firm-size: Evidence from Africa
World Bank From the SelectedWorks of Mohammad Amin March, 2010 Gender and Firm-size: Evidence from Africa Mohammad Amin Available at: https://works.bepress.com/mohammad_amin/20/ Gender and Firm size: Evidence
More informationDarjeeling tea pickers continue strike
www.breaking News English.com Ready-to-use ESL / EFL Lessons Darjeeling tea pickers continue strike URL: http://www.breakingnewsenglish.com/0507/050717-tea-e.html Today s contents The Article 2 Warm-ups
More informationPRODAJNI KANALI U OSIGURAVAJUĆEM DRUŠTVU CROATIA OSIGURANJE D.D.
SVEUČILIŠTE U RIJECI EKONOMSKI FAKULTET PRODAJNI KANALI U OSIGURAVAJUĆEM DRUŠTVU CROATIA OSIGURANJE D.D. DIPLOMSKI RAD Predmet:: Teorija organizacije Mentor: dr.sc. Marija Kaštelan Mrak Student: Ime i
More informationAWARD: Pulse Hospitality Operations Agreement 2016
REPORTS TO: SUBORDINATE POSITIONS: Unit Manager Nil AWARD: Pulse Hospitality Operations Agreement 2016 JOB SUMMARY This job contributes to UOW Pulse s success by ensuring our service and retail standards
More informationMeasuring Productivity in Child Nutrition Programs
Measuring Productivity in Child Nutrition Programs Speaker Slide Kim Kilgore RD, SNS Coordinator of Resources Cherry Creek Schools Affiliation or Financial Disclosure Nothing to Disclose Professional Standards
More informationFairtrade Policy 2018
Fairtrade Policy 2018 What is Fairtrade? Fairtrade is about better prices, decent working conditions and fair terms of trade for farmers and workers. It s about supporting the development of thriving farming
More informationPower and Priorities: Gender, Caste, and Household Bargaining in India
Power and Priorities: Gender, Caste, and Household Bargaining in India Nancy Luke Associate Professor Department of Sociology and Population Studies and Training Center Brown University Nancy_Luke@brown.edu
More informationLevel 2 Business Studies, 2017
90844 908440 2SUPERVISOR S Level 2 Business Studies, 2017 90844 Demonstrate understanding of how a large business responds to external factors 2.00 p.m. Monday 13 November 2017 Credits: Four Achievement
More informationIssue No. 7 SPOTLIGHT THE PHILIPPINES
Issue No. 7 2 Greetings! Foreword Alex Duterrage General Manager for Kantar Worldpanel Philippines Health & wellness have been one of the trending topics across the world. Zooming into the Philippines,
More informationRunning head: CASE STUDY 1
Running head: CASE STUDY 1 Case Study: Starbucks Structure Student s Name Institution CASE STUDY 2 Case Study: Starbucks Structure Starbucks case study includes the job description and job specification
More informationLeverage the Rising Sustainability Wave
Leverage the Rising Sustainability Wave New Research and Best Practices Fair Trade USA October 2016 Who is Fair Trade USA? 3 rd Party sustainable and ethical certification Apparel & Shoes Quinoa & Rice
More informationTHE DORCHESTER JOB DESCRIPTION. DEPARTMENT: Event Operations F&B JOB GRADE: Supervisory
THE DORCHESTER JOB DESCRIPTION JOB TITLE: Banqueting Sommelier JOB CODE: DATE: October 2013 DEPARTMENT: Event Operations F&B JOB GRADE: Supervisory REPORTS TO: Event Operations Manager / Director of F&B
More informationEconomic Census Overview and Exercises
Economic Census Overview and Exercises NJ State Data Center Meeting New Brunswick, NJ June 20, 2012 Presented by: Andy Hait Economic Planning & Coordination Division Outline Economic Programs At a Glance
More informationWACS culinary certification scheme
WACS culinary certification scheme About this document This document provides an overview of the requirements that applicants need to meet in order to achieve the WACS Certified Chef de Cuisine professional
More informationServe with us. Mariam USMC veteran, regional office coordinator
Serve with us. Mariam USMC veteran, regional office coordinator We re looking for people with something extraordinary to offer. Discipline and courage. Proven leadership and team-building skills. The desire
More informationCompensation Market Data in the Wine Grape Industry. Steve Treder Western Management Group
Compensation Market Data in the Wine Grape Industry Steve Treder Western Management Group Market data: Why it matters Attracting, retaining, and motivating talent isn t only about pay But it sure has a
More informationA NOTE FROM FRANCISCO NOGUEIRA THE OFFICE COFFEE CULTURE
T H E H I D D E N VA LU E O F C O F F E E A N D C O F F E E B R E A K S I N T H E W O R K P L A C E 1 2 B E YO N D A B E V E R A G E T H E H I D D E N VA LU E O F C O F F E E A N D C O F F E E B R E A
More informationNationwide Reaction of Chinese KFC Consumers to Shanghai Husi Food Scandal
Nationwide Reaction of Chinese KFC Consumers to Shanghai Husi Food Scandal Aug 5, 2014 Analysts: Junheng Li Background: Earlier this year, an undercover journalist snuck into Shanghai Husi Food Co. with
More information1
1 Introduction In his 213 budget, the then chancellor George Osborne abolished the beer duty escalator which increased beer duty by 2 per cent above the rate of inflation. A 1p cut in duty was also announced.
More information1. Sadržaj. Popis slika..i. Popis tablica...ii. Popis grafova..iii
1. Sadržaj Popis slika..i Popis tablica.....ii Popis grafova..iii 2.Uvod...7 3. Pregled literature...8 4. Metodologija istraživanja...8 5. Definicija marketinga 11 5.1. Marketing koncepcije 11 6. Izravni
More informationHERZLIA MIDDLE SCHOOL
NAME TEACHER S COMMENT TEACHER CLASS PARENT S COMMENT MARK PERCENTAGE PARENT S SIGNATURE HERZLIA MIDDLE SCHOOL GRADE 7 ECONOMIC & MANAGEMENT SCIENCES 27 AUGUST 2015 TIME: 50 minutes MARKS: 70 o This paper
More informationVolume 30, Issue 1. Gender and firm-size: Evidence from Africa
Volume 30, Issue 1 Gender and firm-size: Evidence from Africa Mohammad Amin World Bank Abstract A number of studies show that relative to male owned businesses, female owned businesses are smaller in size.
More informationUNIVERSITY OF PLYMOUTH FAIRTRADE PLAN
UNIVERSITY OF PLYMOUTH FAIRTRADE PLAN 2014 2020 Date Section Page Issue Modifications Approved (Print name) December Issued. 1 First issue Linda Morris 2012 09/07/2014 All All 2 Updated from original Policy
More informationHow we re making a difference revitalizing the Malawian tea industry for workers to earn living wages. How we re making a difference - Malawi
How we re making a difference revitalizing the Malawian tea industry for workers to earn living wages How we re making a difference - Malawi 1 The Malawi Tea 2020 program, launched in September 2015, aims
More informationEconomics and Poverty
Economics and Poverty Commodity Prices in Real Terms: Jute Commodity Prices in Real Terms: Jute 1200 1000 800 US cents/lb 600 400 200 0 1971-73 1981-83 1991-93 2001-02 Figures from FAO The State of Agricultural
More informationGluten Free Prescribing. Engagement Survey Report Summer 2016
Gluten Free Prescribing Engagement Survey Report Summer 2016 Background Coeliac disease is an autoimmune disease which is triggered by ingesting gluten. The symptoms vary between individuals and there
More informationDOWNLOAD OR READ : SMART SOLUTIONS FOR BUSY FAMILIES PDF EBOOK EPUB MOBI
DOWNLOAD OR READ : SMART SOLUTIONS FOR BUSY FAMILIES PDF EBOOK EPUB MOBI Page 1 Page 2 smart solutions for busy families smart solutions for busy pdf smart solutions for busy families Dehra Sweet - Providing
More informationVR-Business Partnership Profile
VR-Business Partnership Profile + STARBUCKS INCLUSION ACADEMY: NEVADA ROASTING PLANT View the Starbucks Edition of the Vocational Rehabilitation- Business Partnership Profile to learn more about how the
More information238 broj bibliografske jedinice
ISTRAŽIVANJE RADNOG ZADOVOLJSTVA ZAPOSLENIKA U NACIONALNOJ I SVEUČILIŠNOJ KNJIŽNICI U ZAGREBU- kvalitativni rezultati istraživanja Research working employee satisfaction National and University Library
More informationStudent comprehension and demand for ethical* clothing. * Fairtrade and Living Wage
Student comprehension and demand for ethical* clothing * Fairtrade and Living Wage Demographics Heavily skewed towards female students Demographics Representation of mature students reflective of 20% response
More informationURBAN PLATES CULINARY THEATER, BROUGHT TO YOU BY URBAN PLATES
URBAN PLATES CULINARY THEATER, BROUGHT TO YOU BY URBAN PLATES LIFESTYLE Urban Plates CULINARY THEATER, B URBAN DESPITE A SHORT TIME IN BUSINESS URBAN PLATES IS TAKING TH Irish by birth and a longtime San
More informationEQ: Who was Mohandas Gandhi and what role did he play in India s independence movement? (AKS #58b)
EQ: Who was Mohandas Gandhi and what role did he play in India s independence movement? (AKS #58b) * Identify Mohandas Gandhi. * Describe Gandhi s role in leading India s independence movement. * As we
More informationThe following summarises the key findings of the Fairtrade and Sustainable Food survey. The findings of the summary can be found in Appendix 1.
UWTSD Fairtrade & Sustainable Food Survey The UWTSD Group is one of 12 Universities and Colleges from across the UK taking part in the new Fairtrade University & Colleges programme to pilot a set of new
More informationGender equality in the coffee sector. Dr Christoph Sänger 122 nd Session of the International Coffee Council 17 September 2018
Gender equality in the coffee sector Dr Christoph Sänger 122 nd Session of the International Coffee Council 17 September 2018 Gender equality and the Sustainable Development Agenda Achieving gender equality
More informationThe British Pub What Does the Future Hold?
The British Pub What Does the Future Hold? Outline What will the pub landscape look like in five or ten years time? Will the 'traditional' pub be able to hold its own? What will be the impact of growth
More informationRESTAURANT OUTLOOK SURVEY
Reference Period: Fourth Quarter 2016 RESTAURANT OUTLOOK SURVEY Prepared by Chris Elliott, Senior Economist January 23, 2017 Q2-2011 Restaurant Outlook Survey Fourth Quarter 2016 1 Highlights The share
More informationRODITELJSKO JATO ROSS 308. Specifikacije Ishrane. An Aviagen Brand
1 RODITELJSKO JATO ROSS 308 Specifikacije Ishrane An Aviagen Brand Uvod Ova knjižica sadrži nutritivne preporuke za roditeljsko jato Ross 308 (sporo operjavajući) i koristi se zajedno sa Ross Roditeljsko
More informationEXECUTIVE SUMMARY OVERALL, WE FOUND THAT:
THE ECONOMIC IMPACT OF CRAFT BREWERIES IN LOS ANGELES LA s craft brewing industry generates short-term economic impacts through large capital investments, equipment purchases, and the construction of new
More informationPerceptions of Privatization
Perceptions of Privatization Research conducted on behalf of the Commonwealth Foundation and Keystone Politics September 30, 2013 Contact: Jennifer Airey, Partner, Heart+Mind Strategies 201.670.8261 jairey@heartandmindstrategies.com
More informationReview of the impact of ICO Civil Monetary Penalties
Review of the impact of ICO Civil Monetary Penalties 1. Introduction 1.1 Objective of the research In February 2014, the ICO commissioned SPA Future Thinking to carry out research on the impact of Civil
More informationAfterwork sa Srićom 2017
Afterwork sa Srićom 2017 ZADOVOLJSTVO KUPCA I KAKO GA POSTIĆI KRAŠ AUDITORIUM ZAGREB, 19.10.2017. MOTIVACIJSKA PREDAVANJA SEZONA 2016 Afterwork sa Srićom SEZONA 2017 16. 02. 2017. IZAZOVI DIGITALNE TRANSFORMACIJE
More informationThe Rise of Pop-Up Dining Events and the Experiential Diner
The Rise of Pop-Up Dining Events and the Experiential Diner 1 The food and beverage industry is cooking up more events than ever before with the number of food and drink events on the Eventbrite platform
More informationLiquid candy needs health warnings
www.breaking News English.com Ready-to-use ESL / EFL Lessons Liquid candy needs health warnings URL: http://www.breakingnewsenglish.com/0507/050715-soda-e.html Today s contents The Article 2 Warm-ups 3
More informationBoard of Management Staff Students and Equalities Committee
Board of Management Staff Students and Equalities Committee Date of Meeting Wednesday 15 March 2017 Paper No. SSEC2-B Agenda Item 5 Subject of Paper FOISA Status Primary Contact Fair Trade Policy Disclosable
More informationBusiness Studies. Quality Challenge
Student Activity Pack Business Studies Quality Challenge Your Challenge Your Challenge is to is to help a small café increase its quality and consistency in order to attract customers and increase its
More informationjob pack Tyneside Cinema
job pack sous chef job pack SOUS CHEF Tyneside Cinema Imagine if every business were a lightbulb and that for each light bulb the primary goal was to attract the most moths possible. Now what if you learned
More informationFair Trade C E R T I F I E D
Fair Trade C E R T I F I E D Every Purchase Matters. Apparel & Home Goods Program What is Fair Trade? Safe Working Conditions Guarantee of safe factory working conditions Advancement of People Direct mechanism
More informationCALIFORNIA COMMUNITY COLLEGE - CULINARY
CALIFORNIA COMMUNITY COLLEGE - CULINARY Award Page AWARD 1 & 2: ADVANCED CULINARY ARTS (ASSOCIATE OF SCIENCE & CERTIFICATE OF ACHIEVEMENT)...1 JOBS... 1 AWARD 1 & 2: ADVANCED CULINARY ARTS (ASSOCIATE OF
More informationKOREA MARKET REPORT: FRUIT AND VEGETABLES
KOREA MARKET REPORT: FRUIT AND VEGETABLES 주한뉴질랜드대사관 NEW ZEALAND EMBASSY SEOUL DECEMBER 2016 Page 2 of 6 Note for readers This report has been produced by MFAT and NZTE staff of the New Zealand Embassy
More informationUnderstanding consumer health choices
Understanding consumer health choices Using social listening for impactful and strategic research PETER FAIRFAX SENIOR SOCIAL MEDIA ANALYST Introducing Brandwatch Research Services Brandwatch the world
More informationReport Brochure LOWER ALCOHOL WINES MAY 2012 CONSUMER INSIGHTS FROM THE UK MARKET. REPORT PRICE: GBP 500 or 1 Report Credit
Report Brochure LOWER ALCOHOL WINES CONSUMER INSIGHTS FROM THE UK MARKET MAY 2012 REPORT PRICE: GBP 500 or 1 Report Credit Wine Intelligence 2012 CONTENTS INTRODUCTION p. 4 EXECUTIVE SUMMARY p. 8 UK MARKET
More informationTania Page Interim Sector Head. +44 (0)
Soft Drinks Research in Conjunction with The Grocer conducted end March 2016 - published May 2016 We conducted an online survey with 2,028 adults aged 16+ across England, Scotland, and Wales Tania Page
More informationChatter About Chocolate
Chatter About Chocolate Chatter about Chocolate Just a Logo? The Fairtrade mark on your chocolate means that the farmers who grew the cocoa can be traced. It means records of farming co-operatives used
More informationVineyard Manager Position: Pay: Opening Date: Closing Date: Required Documents: Direct Applications and Questions to: Vineyard Manager
Vineyard Manager Vacancy at Vox Vineyards (TerraVox) 19310 NW Farley Hampton Rd, Kansas City, MO 64153 Position: Vineyard Manager Pay: Commensurate with Experience plus Benefits Opening Date: November
More informationDarjeeling tea pickers continue strike
www.breaking News English.com Ready-to-use ESL / EFL Lessons Darjeeling tea pickers continue strike URL: http://www.breakingnewsenglish.com/0507/050717-tea.html Today s contents The Article 2 Warm-ups
More informationAnaliza prodaje i troškova. Prof. dr Saša Bošnjak
Analiza prodaje i troškova Prof. dr Saša Bošnjak Case Study: Proizvodnja DVDa Prodajna cena po jedinici: $11 Prodato komada: 1000 Prodaja: 1000 DVD-ova po $11: $11,000 Minus: Variabilni troškovi povezani
More informationFREQUENTLY ASKED QUESTIONS (FAQS)
FREQUENTLY ASKED QUESTIONS (FAQS) Table of Contents CAS FAQ... 4 1.1... CAS FAQ 4 2 1.1.1 What is Coffee Assurance Services (CAS)? 4 1.1.2 What is the vision of Coffee Assurance Services? 4 1.1.3 What
More informationLIVE WHAT YOU LOVE LIKE US!
BRAND PRESENTATION LIVE WHAT YOU LOVE JUST LIKE US! HOW IT STARTED In 2000, as two students of the Prague University of Economics we traveled to the United States to gain real life experience. We worked
More informationCustomer Survey Summary of Results March 2015
Customer Survey Summary of Results March 2015 Overview In February and March 2015, we conducted a survey of customers in three corporate- owned Bruges Waffles & Frites locations: Downtown Salt Lake City,
More informationFAIRTRADE UNIVERSITY AND COLLEGE AWARD JOANNA MILIS EDUCATION CAMPAIGNS MANAGER, FAIRTRADE FOUNDATION JO KEMP PROGRAMME MANAGER, NUS
FAIRTRADE UNIVERSITY AND COLLEGE AWARD JOANNA MILIS EDUCATION CAMPAIGNS MANAGER, FAIRTRADE FOUNDATION JO KEMP PROGRAMME MANAGER, NUS GROUP FEEDBACK What role do you think universities and colleges could
More informationGlobal Wine SOLA Report: Sustainable, organic & lower alcohol wine opportunities 2018 May 2018 Multimarket Report Press extract
Global Wine SOLA Report: Sustainable, organic & lower alcohol wine opportunities 2018 May 2018 Multimarket Report Press extract Wine Intelligence 2018 Copyright Wine Intelligence 2018 All rights reserved.
More informationResidential Dining Services. Program Review
Residential Dining Services Program Review Mission Statement To develop and successfully operate a variety of innovative dining venues exceeding our customers expectations for quality, service, and value.
More informationLORENZO HOSPITALITY CATERING COMPANY PROFILE
LORENZO HOSPITALITY CATERING COMPANY PROFILE 1 LORENZO HOSPITALITY CATERING SOLUTIONS 2 SERVICES BEYOND YOUR EXPECTATION Our culture is one of pride in performance and integrity plus a level of commitment
More informationReport Brochure UK WINE RETAIL TRENDS December REPORT PRICE GBP 1,500 EUR 2,100 USD 2,400 AUD 3,300 3 Report Credits
Report Brochure UK WINE RETAIL TRENDS 2015 December 2015 REPORT PRICE GBP 1,500 EUR 2,100 USD 2,400 AUD 3,300 3 Report Credits Wine Intelligence 2015 1 Report price Report price: GBP 1,500 EUR 2,100 USD
More information2018 Editorial Calendar
2018 Editorial Calendar Chefs Find Inspiration in Plate When you're a chef, your passion for food is what drives you. Chefs aren't satisfied with the status quo. They're always growing, learning and exploring.
More informationRa unovodstveni informacijski sustavi - RIS
Ra unovodstveni informacijski sustavi - RIS Poslovni procesi Prof.dr.sc. Dražena Gašpar 28.10.2015. POSLOVNI PROCES PROIZVODNJA 2 Poslovni procesi Poduzece Menadžment Nabava Proizvodja Prodaja Racunovodstvo
More informationconfidence for front line staff Key Skills for the WSET Level 1 Certificate Key Skills in Wines and Spirits ISSUE FIVE JULY 2005
confidence for front line staff s for the s WSET Level 1 Certificate in Wines and Spirits ISSUE FIVE JULY 2005 www.wset.co.uk NVQ Tracking: Catering and Hospitality 1 CATERING AND HOSPITALITY UNIT 1FDS5
More informationNew York Cider. Industry Growth and Opportunities
New York Cider Industry Growth and Opportunities NY Cider production trend 2,500,000 Gallons of Cider Produced 2,000,000 1,500,000 1,000,000 500,000 0 2013 (19 Cideries) 2014 (34 Cideries) 2015* (~70 Cideries)
More informationThe China Wine Barometer (CWB): a look into the future
The China Wine Barometer (CWB): a look into the future INTERIM REPORT to GRAPE AND WINE RESEARCH & DEVELOPMENT CORPORATION Project Number: USA-1202 Investigators: Dr. Armando Maria Corsi, Dr. Justin Cohen,
More informationAlbert Adrià on His Barcelona 'Culinary Amusement Park'
Albert Adrià on His Barcelona 'Culinary Amusement Park' Tuesday, March 25, 2014, by Eater Contributor Chef Albert Adrià is on fire. He and his brother Ferran Adrià will conclude their 5.0 project in January
More informationGulf Coast Oyster Recycling and Renewal (GCORR) Project 2017 to Present
Gulf Coast Oyster Recycling and Renewal (GCORR) Project 2017 to Present Originally Funded by Tampa Bay Estuary Program with 2016/2017 Mini-grant GCORR 2017 Location: Manatee County Perico Preserve Robinson
More information2017 FINANCIAL REVIEW
2017 FINANCIAL REVIEW In addition to activity, strategy, goals, and challenges, survey respondents also provided financial information from 2014, 2015, and 2016. Select results are provided below: 2016
More informationUpravljanje marketingom u neprofitnim organizacijama na primjeru Gradske knjižnice Zadar
Sveučilište u Zadru Odjel za ekonomiju Sveučilišni studij Menadžmenta Irina Karuza Upravljanje marketingom u neprofitnim organizacijama na primjeru Gradske knjižnice Zadar Diplomski rad Zadar, 2016. Sveučilište
More information