UCC HOLDINGS CO., LTD. UCC GROUP PROFILE

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1 UCC HOLDINGS CO., LTD. UCC GROUP PROFILE

2 TOP MESSAGE To make our customers smile, we will continue to pursue all possibilities and make every effort. UCC Group has been part of the long history of coffee since our founding in Over the course of eight decades, we have successfully maintained our founder s spirit - Deliver flavorful coffee to as many people as possible anytime and anywhere, and built the coffee business that encompasses every aspect of coffee from cultivation of coffee trees in the producer country, procurement of materials, R&D, roasting & processing, sales, creating coffee culture, to quality assurance. Through constant pursuing of new potentials for coffee including the nation s first vacuum-packed ground coffee, world s first canned coffee and Japan s unique coffee shop styles, we have created new values for coffee that never existed before. In this way, we have led the coffee culture toward the next generation. UCC Group network has been expanding not only in Japan but also nearly 20 countries and regions in Europe and Asia with 65 corporate bodies, approximately 5,000 employees, about 200 business institutions, and nearly 650 coffee shops and stores. We hold the top market share in the entire coffee businesses for commercial-, home- and industrial-use in Japan, and have established competitive position in European market. UCC Group is the world s only company group that has globally expanded the consistent business model, From cup to seed while being persistent about the ultimate taste and pleasure of coffee in every aspect. To fulfill the mission of our corporate principle Good Coffee Smile! we deliver fun and delightful life experiences through flavorful coffee considering customers point of view. We measure our success in terms of our customers smiles through our unique business activities. We pledge to continue these efforts to meet each challenge and pursue every possibility that may bring our customers Good Coffee Smile! UCC HOLDINGS CO., LTD. Group Chief Executive Officer President Gota Ueshima

3 BUSINESS ACTIVITIES DOMESTIC BUSINESS COFFEE-RELATED BUSINESS With our long-established expertise and skills as a coffee specialty maker, we strive to make exceptional coffee products meeting the needs of various customers in diverse life scenes at homes, restaurants, offices and more. We offer a full lineup of coffee products such as ground and whole bean coffee, canned coffee, instant coffee, singleserve systems, and ready-to-drink products to bring the flavor and pleasure of coffee to many people at home and away. UCC GOLD SPECIAL and other major home-use coffee products UCC BLACK MUTOU and other major ready-to-drink coffees COMMERCIAL PRODUCTS BUSINESS We provide UCC brand coffee for commercial use as well as commercial food ingredients under our private brands such as Royal Chef to approximately 100,000 coffee shops, hotels, and restaurants throughout Japan. Utilizing community-based sales network across the country, call centers and online services, we support the diverse needs of our partners in the hospitality industry with an extensive array of products and total solution services. V-est and other major coffee products Major food service products

4 BUSINESS ACTIVITIES FOOD SERVICES BUSINESS Since the opening of the first coffee shop in 1958, UCC has continuously developed and operated a variety of coffee shops that suit the Japanese taste and largely contributed to the unique coffee shop culture. Currently our shops have grown to over 650 locations in Japan and abroad that include self-service Ueshima Coffee House, full-service Kohikan, UCC Café Plaza, MELLOW BROWN COFFEE, Caffera that is modeled after Italian coffee bars, and UCC Café Mercado specialty shop that sells ground and whole bean coffee. Through these shops, UCC has offered enjoyable coffees with warmhearted services. Ueshima Coffee House is comfortably casual with coffee that is genuine-drip brewed using flannel filters for exceptional flavor. Kohikan serves authentic charcoal-roasted coffee with full service. MELLOW BROWN COFFEE serves specialty coffees extracted in various ways. UCC Café Mercado sells ground and whole bean coffee. COFFEE MACHINE BUSINESS Lucky Coffee Machine Co., Ltd. of UCC Group operates the coffee machine business and handles a variety of brands, both foreign and domestic, including our house-brand BONMAC/bonmac. A full selection of coffee machines and other equipment is available for food service companies, home use, and workplaces. A national network of service centers offers repair and equipment maintenance services, sells industry-first refreshment machines and offers rental services of coffee machines. BONMAC BM-SAD1 allows extraction of authentic drip coffee simply by pressing a button. la Marzocco Linea mini equipped with a newly designed compact boiler.

5 BUSINESS ACTIVITIES REGIONAL & STRATEGIC BUSINESSES In Hokkaido and Okinawa, our business strategies are shaped by the characteristics unique to these regions, and we conduct home-use, commercial-use and vending machine businesses as one body. We also enhance industrial-use coffee business and single-serve system business as our strategic businesses. Single serve-system business, in particular, has been growing significantly in recent years and we developed our unique systems, UCC DIP POD System and KEURIG Coffee System. These systems allow extraction of single serving of various favorite beverages such as black tea and green tea in addition to coffee with authentic flavor for home or office-use. Product lines handled by Unicafe Inc. Product lines handled by Sapporo Ueshima Coffee Co.,Ltd. Product lines handled by Okinawa UCC Coffee Inc. Major single-serve systems by SOLO FRESH COFFEE SYSTEM Co., Ltd.

6 BUSINESS ACTIVITIES GLOBAL BUSINESS DEVELOPMENT EUROPEAN BUSINESS We provide tasty and flavorful coffee to consumers of various life scenes in the largest coffee market in the world Europe. Through our regional headquarters in Europe based in the United Kingdom, we operate 13 business firms and 10 plants in 8 countries the United Kingdom, Spain, the Netherlands, Switzerland, France, Germany, Portugal and Ireland. We now own various traditional brands and distributors, and have widely developed coffee-related businesses through retail and commercial channels. We have achieved high market share in both of the businesses and are also exporting many products to Northern Europe, Eastern Europe and Russia. A sampling of our many brands in Europe Our largest factory is in Bolsward, the Netherlands. ASIAN BUSINESS Asia is the fast-growing coffee market and we have developed coffee shop businesses as well as coffee businesses through home-use and commercial-use retail channels in 9 countries and regions Singapore, Philippines, China, Hong Kong, Taiwan, Korea, Thailand, Indonesia and Vietnam. Self-service coffee shop, Ueshima Coffee House in Zhongxiao Dunhua in Taiwan Semi-self-service coffee shop, COFFEE LOVER s PLANET (SOGO Hsinchu Big City Hall) in Taiwan offers world s specialty coffees. Full-service coffee shop, MELLOW BROWN COFFEE by UCC (New Town Plaza store) in H.K. Coffee plant in Philippines

7 BUSINESS ACTIVITIES OTHER BUSINESSES COFFEE ESTATES In 1981, we became the first Japanese coffee company to grow our own beans in Jamaica s Blue Mountains. By managing our own estate there, and now in Hawaii, we can ensure high quality coffee through careful monitoring and strict standards. Our estate in the Blue Mountains of Jamaica Our estate in the Kona coffee belt, Hawaii COMMITMENT TO QUALITY We have facilities in Brazil and Vietnam, the two top coffee-producing countries, where we test green coffee beans to select only those that are high quality and safe and meet our unique quality standards, UCC Quality. Our quality assurance procedures cover all steps and activities to productization. We provide thorough and multi-level quality assurance tests with coffee appraisers and various testing equipment to ensure safety. We underline our emphasis on all aspects of highest quality coffee From cup to seed. Quality test by coffee appraiser CSR ACTIVITIES CSR stands for Corporate Social Responsibility. UCC Group, wishing to contribute to the establishment of sustainable society, set out 5 concepts, Provide solution for social challenges and create new value, Protect rich nature, Enhance communication through our products and services, Reduce environmental burdens such as energy consumption and waste material, and Increase satisfaction of various stakeholders surrounding us, and conduct continuous activities at our factories, headquarters, branch offices and group business companies.

8 BUSINESS ACTIVITIES CULTURAL ACTIVITIES UCC Group strives to create coffee culture that enlightens every-day life for all people. UCC Coffee Museum Endeavoring to convey the values and pleasures of coffee to as many people as possible, we opened UCC Coffee Museum on October 1st, 1987, to coincide with Coffee Day in Kobe, Japan. This is the world s only coffee specific museum that features From cup to seed. The museum consists of six exhibition areas: Origin, Cultivation, Authentication, Roasting, Extraction and Culture. Through the exhibitions and visual materials, visitors can easily learn about coffee in every respect. There are corners to experience tasting and roasting, which allows visitors to enjoy coffee through the five senses. UCC Coffee Museum Exhibition Room 2: Cultivation of coffee UCC Coffee Academy UCC Coffee Academy, Kobe, opened in April, It is an educational facility that consolidates a wide range of knowledge, expertise and skills about coffee gathered by the UCC Group from its foundation. The academy targets a wide range of participants, from interested consumers to those who plan to enter restaurant business and professional coffee experts, and provides multistage programs to learn expertise and techniques appropriate to their purposes and interests. In April, 2015, we opened another academy that has the Group Showroom in Tokyo to support various coffee-related industry peers and business aspects. At the showroom, participants learn UCC s total coffee solutions including how to make competitive shops with ways of roasting, extraction, and serving while experiencing the essence of coffee. Seminar (in Tokyo) The Group Showroom is equipped with various coffee extraction and roasting machines selected from around the world. (Tokyo) UCC Training Center is equipped with the identical layout used in actual stores and restaurants enabling participants to learn, practice and refine their customer service skills. (Kobe) Factory tour for consumers We conduct tours of our two factories, the UCC Rokko Island Factory, which mainly produces coffee products for domestic consumption, and the UCC Shiga Factory, which mainly produces coffee beverages. Visitors can view the manufacturing process and enjoy flavorful coffees while we demonstrate and appeal to the quality, fun and charm of our products through the tours. Entrance of UCC Rokko Island Factory

9 LOBALBUSINESSDEVELOPMENTCORPORATE PROFILE UCC Group AFFILIATES 65 (as of December 31,2016) EMPLOYEES 4,995 (as of December 31,2016) CONSOLIDATED SALES billion yen [IFRS] (for the fiscal year ended December 31,2016) KOBE MAIN OFFICE Minatojima-Nakamachi, Chuo-ku, Kobe TOKYO HEADQUARTERS Shinbashi, Minato-ku,Tokyo FOUNDED May 1, 1933 CAPITAL 100 million yen REPRESENTATIVES Gota Ueshima Group Chief Executive Officer President Tatsushi Ueshima Group Representative Representative -Chairman Yasumasa Shimura Group Chief Operating Officer Executive Vice President BUSINESS Planning of group business policies UCC Group ORGANIZATION CHART (major businesses as of October, 2017) Coffee-Related Business UCC UESHIMA COFFEE CO., LTD. HILLS BROS. COFFEE (JAPAN) INC. HOMER CORPORATION UNITED COFFEE JAPAN CO., LTD. etc Commercial Products Business UCC FOODS CO., LTD. FOODS FRIDGE CO., LTD. etc UCC HOLDINGS CO., LTD.DUSINESSOMESTICBFood Services Business Coffee Machine Business Regional and Strategic Businesses Group Support UCC FOODSERVICE SYSTEMS INC. LUCKY COFFEE MACHINE CO., LTD. Unicafé Inc. Okinawa UCC Coffee Inc. SAPPORO UESHIMA COFFEE CO., LTD. SOLO FRESH COFFEE SYSTEM CO., LTD. Japan Personnel Center Co. UCC CAPITAL CO., LTD. etc etc UCC COFFEE UK LTD. UCC COFFEE SPAIN S.L.U. CAFES TEMPLO FOODSERVICE S.A. UCC COFFEE BENELUX B.V. Smit & Dorlas Koffiebranders BV UCC COFFEE SWITZERLAND AG UCC COFFEE SERVICES SWITZERLAND AG UCC COFFEE FRANCE SAS UCC COFFEE GERMANY GmbH Ueshima Coffee Portugal,LDA UCC COFFEE IRELAND LTD. etc European Business Asian Business UCC EUROPE LIMITED UCC ASIA PACIFIC PTE.LTD and managementgucc BREWER'S PTE. LTD. UCC UESHIMA COFFEE PHILIPPINES INC. 悠詩詩上島咖啡 ( 上海 ) 有限公司悠詩詩咖啡 ( 上海 ) 有限公司 UCC COFFEE SHOP CO., (HONG KONG) LTD. 優仕咖啡股份有限公司優味企業股份有限公司 UCC COFFEE KOREA CO., LTD. UCC UESHIMA COFFEE (THAILAND) CO., LTD. PT BAHANA GENTA VIKTORY PT VICTO ORO PRIMA

10 CORPORATE PROFILE ORGANIZATIONAL STRUCTURE (as of March 11, 2017) General Meeting of Stockholders Board of s Auditor Group Management Strategy Meeting Representative Group Audit Office UCC Coffee Museum Risk Management Office President s Office General Affairs Office Legal Affairs Office Public Relations Office Corporate Planning Office Planning Section Workout Promotion Section System Planning Department Finance and Accounting Department Human Resources Department Finance Division Accounting Division MANAGEMENT TEAM (as of March 24, 2017) Group Chief Executive Officer President Gota Ueshima Group Representative Representative -Chairman Tatsushi Ueshima Group Chief Operating Officer Executive Vice President Yasumasa Shimura Executive Vice Chairman Senior Managing Auditor Atsushi Kawamoto Yasunori Yoshimoto Masaro Ueshima Seisuke Ueshima Shoji Hata Noriyuki Kawakubo Seiji Aoki Koji Takamura Keiko Ishitani Minoru Yamada Nobuaki Marunage

11 GLOBAL NETWORK GLOBAL NETWORK UCC Group conducts its business globally with many overseas business bases in 22 countries and regions. UNITED KINGDOM ❶ ❷ THE NETHERLANDS ❺ ❻ IRELAND ⓬ FRANCE ⓫ PORTUGAL ❿ ❾ ❸ ❹ SPAIN GERMANY ❼ ❽ SWITZERLAND HONG KONG CHINA ⓰ ⓱ ⓲ KOREA ⓳ ⓴ TAIWAN U.S.A.(HAWAII) U.S.A. JAMAICA THAILAND VIETNAM ⓯ PHILIPPINES INDONESIA ⓭ ⓮ SINGAPORE BRAZIL PARAGUAY EUROPE REGIONAL HEADQUARTERS ❶ UCC EUROPE LIMITED (UNITED KINGDOM) Business activities: managing of Europe related business COUNTRY REGION COMPANY NAME BUSINESS ACTIVITIES UNITED KINGDOM ❷ UCC COFFEE UK LTD. coffee manufacturing and sales ❸ UCC COFFEE SPAIN S.L.U. SPAIN ❹ CAFES TEMPLO FOODSERVICE S.A. coffee manufacturing and sales sales of coffee products ⓬ ❺ ❻ ❶ ❷ ❾ ❿ ❼ ❽ THE NETHERLANDS SWITZERLAND ❺ UCC COFFEE BENELUX B.V. coffee manufacturing and sales ❻ Smit & Dorlas Koffiebranders BV ❼ UCC COFFEE SWITZERLAND AG ❽ UCC COFFEE SERVICES SWITZERLAND AG coffee manufacturing and sales coffee manufacturing and sales procurement of green coffee beans FRANCE ❾ UCC COFFEE FRANCE SAS coffee manufacturing and sales GERMANY ❿ UCC COFFEE GERMANY GmbH sales of coffee products ⓫ ❸ ❹ PORTUGAL ⓫ Ueshima Coffee Portugal,LDA sales of coffee products IRELAND ⓬ UCC COFFEE IRELAND LTD. sales of coffee products 2 other companies UNITED KINGDOM SPAIN THE NETHERLANDS SWITZERLAND FRANCE U.K. brands Spanish brands Dutch brands Swiss brands Zollikofen Factory France brands Valence Factory

12 GLOBAL NETWORK ASIA REGIONAL HEADQUARTERS ⓭ UCC ASIA PACIFIC PTE. LTD. (SINGAPORE) Business activities: managing of Asia related business COUNTRY REGION COMPANY NAME BUSINESS ACTIVITIES SINGAPORE ⓮ UCC BREWER'S PTE. LTD. sale of UCC products, coffee manufacturing and sales PHILIPPINES ⓯ UCC UESHIMA COFFEE PHILIPPINES INC. coffee manufacturing and sales CHINA ⓰ UCC UESHIMA COFFEE (SHANGHAI) CO., LTD. ⓱ UCC COFFEE (SHANGHAI) CO.,LTD. sales of UCC products coffee manufacturing ⓰ ⓱ ⓲ ⓳ ⓴ HONG KONG ⓲ UCC COFFEE SHOP CO., (HONG KONG) LTD. cafe/restaurant operation TAIWAN ⓳ UCC COFFEE TAIWAN CO., LTD. ⓴ UCC COFFEE SHOP TAIWAN CO., LTD. sales of UCC products, coffee manufacturing and sales cafe/restaurant operation ⓯ SOUTH KOREA UCC COFFEE KOREA CO., LTD. sales of UCC products ⓭ ⓮ THAILAND UCC UESHIMA COFFEE (THAILAND) CO., LTD. VIETNAM UCC UESHIMA COFFEE CO., LTD. Vietnam Office quality testing of green coffee beans quality testing of green coffee beans INDONESIA PT BAHANA GENTA VIKTORY sales of coffee products PT VICTO ORO PRIMAcoffee manufacturing CHINA HONG KONG TAIWAN VIETNAM UCC Shanghai Songjiang Factory Self-service coffee shop, UCC COFFEE SHOP Olympian City in H.K. Semi-self-service coffee shop, COFFEE LOVER s PLANET (SOGO Hsinchu Big City Hall) in Taiwan UCC Vietnam Office NORTH AMERICA SOUTH AMERICA COUNTRY REGION COMPANY NAME BUSINESS ACTIVITIES U.S.A. UCC UESHIMA COFFEE COMPANY (AMERICA) INC. UESHIMA COFFEE (UCC HAWAII) CORP. sales of UCC products and green coffee beans cultivation, processing and sales of coffee beans JAMAICA JAMAICA UCC BLUE MOUNTAIN COFFEE CO., LTD. coffee cultivation BRAZIL UCC UESHIMA COFFEE DO BRASIL LTDA. procurement of green coffee beans, quality testing PARAGUAY COMPAÑíA AGROPECUARIA YGUAZÚ S.A. other U.S.A. JAMAICA BRAZIL UCC Hawaii Kona Coffee Estate UCC Blue Mountain Coffee Craighton Estate UCC Brasil

13 CORPORATE HISTORY CORPORATE HISTORY 1933 Ueshima Tadao Shoten founded in Kobe UESHIMA COFFEE Co., Ltd. established with capital of 1 million yen; Tokyo branch opened The first UCC Coffee Shop opened near Daimaru Department Store in Hakata Established Lucky Kohi Kikai Co., Ltd. (now LUCKY COFFEE MACHINE Co., Ltd. after trade name change in 1974) Developed the world s first canned coffee beverage; began manufacture and sales Completed construction of what is now the Osaka Factory, Japan s first fully automated plant. First in Japan to manufacture vacuumpacked coffee. Opened first UCC Café Mercado a specialty store offering roasted beans and custom grinds at the head office. Chain subsequently launched nationally Screened industry s first TV commercial for ground coffee Completed construction of what is now the UCC Fuji Factory, main plant for whole bean and ground coffee Established UCC Quality Control Center (now the Quality Testing Laboratory) in Kobe. Inspects and grades imported green coffee beans, enhancing quality control of raw ingredients Launched coffee product, UCC GOLD SPECIAL. Entered business partnership with U.S. firm, HILLS BROS.COFFEE, and began sales of their products in Japan Established Foods Supply International Co., Ltd. (now UCC Foods Co., Ltd.) to expand into commercial frozen foods Established HILLS BROS. COFFEE (Japan) Tatsushi Ueshima assumed the position of president Opened our direct coffee estate of Blue Mountain coffee in Jamaica Established subsidiary in Brazil. Opened Singapore office. Established joint venture to operate coffee shops in Thailand Established joint venture to process and package coffee beans in Taiwan. Established joint venture to operate coffee shops in Hong Kong Opened UCC Coffee Museum dedicated to all aspects of coffee From cup to seed on Port Island in Kobe Established joint venture to operate coffee shops in Taiwan. Developed and launched the first canned black/sugarless coffee Established subsidiary in the U.S. Established UCC Foodservice Systems Inc. to operate coffee shops and related food distribution business Began cultivation at directlymanaged Kona Coffee Estate in Hawaii Collaborated with Dutch firm Douwe Egberts to introduce its Moccomat (now Cafitesse ) concentrated liquid coffee extract systems. Established UCC Computer Technology Co., Ltd. (now UCOT Corporation) to manage information systems UCC s headquarters completed on Port Island in Kobe. Completed construction of the Hyogo General Factory (now the Hyogo Beverage Factory), equipped with an integrated production system spanning all stages from coffee beans to canned coffee beverages Launched canned coffee, UCC BLACK MUTOU Completed construction of the UCC Rokko Island Factory, incorporating the leading-edge super-aroma manufacturing process for coffee products Established UCC Foods Supply Co., Ltd., a commercial foods wholesaler, in Hokkaido Established subsidiary in Shanghai Established Okinawa UCC Coffee Inc Sold vending machine operations. Established Japan Personnel Center Co. to operate staffing services.

14 CORPORATE HISTORY CORPORATE HISTORY 2001 Established Cremas Co., Ltd. (now Lucky i Cremas Co., Ltd.) to provide maintenance services for coffee extract systems and other equipment. Keurig FE Co., Ltd. established to market the Keurig single cup brewing system Commercial food wholesaler Foods Supply International Co., Ltd. renamed UCC Foods Co., Ltd. Introduced our proprietary aroma freezing method at what is now the Fuji Factory. Established Okinawa PET Bottle K.K. to manufacture PET plastic bottles for beverages. Launched the cafeteria-style Ueshima Coffee House chain, offering flavorful flannel-drip coffees to suit every taste Merged sales operations of the commercial wholesale business into UCC FOODS Co., Ltd Opened UCC Coffee Academy in Kobe, offering systematic education about coffee. Acquired trademark use and trading rights for Caffè Greco Acquired Kohikan Corporation, a major coffee shop chain operator. Acquired Sapporo Ueshima Coffee Co., Ltd., a major commercial food wholesaler in Hokkaido in May; merged with UCC Foods Supply in October Gota Ueshima assumed the positions of President and CEO of the UCC Group. Tatsushi Ueshima assumed the positions of Chairman and Representative of the UCC Group. UCC Foodservice Systems Co., Ltd. merged Kohikan Corporation and Kaso on October 1 st. Acquired Unicafé Inc UCC transferred its corporate structure to a holding company and changed its trade name to on 1 st of April. All operations were transferred to the newly spun-off UCC Ueshima Coffee Co., Ltd. Opened first overseas Ueshima Coffee House in Taiwan Began offering public tasting tours at the UCC Rokko Island Factory. Opened Vietnam office Established European headquarters, UCC EUROPE LIMITED in the U.K. and acquired Europe s leading coffee group, United Coffee to manage operations in Europe. Completed construction of the UCC Shiga Factory, main plant for beverages Established UNITED COFFEE JAPAN Co., Ltd. Began offering public tasting tours at the UCC Shiga Factory. Celebrating the 80th Anniversary of the company s foundation, we renewed UCC Coffee Museum and UCC Coffee Academy and opened UCC Training Center in Kobe. UCC Coffee Village, combining these three facilities, is the world s first and unique multi-dimensional coffee complex that dispatches holistic information about coffee and coffee culture. Established Asian headquarters, UCC ASIA PACIFIC PTE. LTD., in Singapore Established joint venture, UCC UESHIMA COFFEE PHILIPPINES INC. in Philippines and started manufacturing and distribution of regular coffee Opened UCC Coffee Academy Tokyo that offers UCC group s total coffee solution on the 1 st floor of the head-office in Tokyo Established a joint corporation in Singapore. Established SOLO FRESH COFFEE SYSTEM Co., Ltd. Opened concept coffee shop that offers an assorted specialty coffees in the world, COFFEE LOVER's PLANET in Taiwan Started full-fledged operation in UCC Gunma Factory to manufacture beverages. Established joint venture companies, PT BAHANA GENTA VIKTORY and PT VICTO ORO PRIMA in Indonesia, and started manufacturing and sales of regular coffee. Established FOODS FRIDGE CO., LTD. Established UCC BREWER'S PTE, LTD. in Singapore.

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