Route List Setup. About Route List Setup

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1 This chapter provides information to add or delete route lists or to add, remove, or change the order of route groups in a route list. For additional information about route plans, see the Cisco Unified Communications Manager System Guide. For additional information about local route groups and how presence works with route lists, see the Cisco Unified Communications ManagerFeatures and Services Guide. About, on page 1 Route List Deletion, on page 2 Route List Settings, on page 2 Add Route Groups to Route List, on page 4 Remove Route Groups From Route List, on page 5 Change Route Group Order in Route List, on page 5 Synchronize Route List Settings with Route Groups, on page 6 About In Cisco Unified Communications Manager Administration, use the Call Routing > Route/Hunt > Route List menu path to configure route lists. A route list associates a set of route groups in a specified priority order. A route list then associates with one or more route patterns and determines the order in which those route groups are accessed. The order controls the progress of the search for available devices for outgoing calls. A route list can contain only route groups. Each route list should have at least one route group. Each route group includes at least one device, such as a gateway, that is available. Based on device type, Cisco Unified Communications Manager can choose some, or all, ports as resources in each route group. Some devices, such as digital access, only allow you to choose all ports. You can add a route group to any number of route lists. Route List Configuration Tips To begin configuration of a new route list, click the Add New button to display the Route List Configuration window where you configure the new route list. After you configure a new route list, add at least one route group to the new route list. After you configure a route list, continue configuration of the route list. 1

Route List Deletion Route List Deletion Cisco Unified Communications Manager associates a route list with a route pattern. You can delete a route list even when it is associated with a route pattern.

2 Route List Deletion Route List Deletion Cisco Unified Communications Manager associates a route list with a route pattern. You can delete a route list even when it is associated with a route pattern. To find out which route patterns are using the route list, click the Dependency Records link from the Route List Configuration window. If dependency records are not enabled for the system, the dependency records summary window displays a message. Tip As a best practice, always check the configuration or dependency records before you delete a route list. Route List Settings The following table describes the route list settings. Table 1: Route List Settings Field Description Route List Information Route List Name Description Enter a name for this rout e list. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure that each route list name is unique to the route plan. Timesave Use concise and descriptive names for your route lists. The CompanynameLocationCalltype format usually provides a sufficient level of detail and is short enough to enable you to quickly and easily identify a route list. For example, CiscoDallasMetro identifies a route list for toll-free, inter-local access transport area (LATA) calls from the Cisco office in Dallas. Enter a description for this route list. 2

3 Route List Settings Field Cisco Unified Communications Manager Group Description From this drop-down list box, choose a Cisco Unified Communications Manager group. The route list registers with the first Cisco Unified Communications Manager in the group, which is its primary Cisco Unified CM. If you choose a Cisco Unified CM group that has only one configured Cisco Unified CM, you receive the following warning: WARNING! The selected Cisco Unified Communications Manager Group has only one Cisco Unified Communications Manager configured. For the control process to have redundancy protection, please select a Cisco Unified Communications Manager Group with more than one Cisco Unified Communications Manager. Enable this Route List Run On All Active Unified CM Nodes Save Add Route Group By default, the system checks this check box for a new route list. If you want to disable this route list, uncheck this check box. A popup window explains that calls in progress do not get affected, but this route list will not accept additional calls. To enable the active route list to run on every node, check this check box. When you click this button to save a route list, a popup message reminds you that you must add at least one route group to this route list for it to accept calls. To add a route group to this route list, click this button and perform the procedure to add a route group to a route list. For called party and calling party transformation information, you can click the name of a route group that belongs to this route list. The route group names display in the Route List Details list box at the bottom of the Route List Configuration window. This action displays the Route List Detail Configuration window for the route group that you choose. 3

Add Route Groups to Route List Add Route Groups to Route List You can add route groups to a new route list or to an existing route list. Route groups can exist in one or more route lists.

4 Add Route Groups to Route List Add Route Groups to Route List You can add route groups to a new route list or to an existing route list. Route groups can exist in one or more route lists. The following procedure describes adding a route group to an existing route list. You cannot add route groups that contain MGCP gateways that use the QSIG protocol (a QSIG route group) and route groups that contain gateways that use the H.323 protocol (H.323 route group) to the same route list. For more information, see topics related to route groups and route lists in the Cisco Unified Communications Manager System Guide. Before you begin Before performing this procedure, you must build one or more route groups and add a route list. Choose Call Routing > Route/Hunt > Route List. Locate the route list to which you want to add route group. To add a route group, click Add Route Group. The Route List Detail Configuration window displays. From the Route Group drop-down list box, choose a route group to add to the route list. If the route list contains a QSIG route group, H.323 route groups do not display in the drop-down list box. If the route group contains a H.323 route group, QSIG route groups do not display in the drop-down list box. When you configure the Local Route Group feature, add the route groups to the route list by selecting those local route group names that are appended with the Local Route Group tag that appears in the drop-down list box. See topics related to local route groups in the Cisco Unified Communications Manager Features and Services Guide for details. Step 6 If you need to manipulate the calling party number on calls that are routed through this route group, set up the calling party transformations in the appropriate fields. For more information on calling party transformations, see the Cisco Unified Communications Manager System Guide. If you need to manipulate the dialed digits on calls that are routed through this route group, set up the called party transformations in the appropriate fields. For more information on called party transformations, see the Cisco Unified Communications Manager System Guide. 4

5 Remove Route Groups From Route List Step 7 To add the route group, click Save. The route group details information appears in the Route List Details link. Step 8 To add more route groups to this list, click Add Route Group and repeat, on page 4 through Step 7, on page 5. Step 9 When you finish adding route groups to the route list, click Save. See topics related to synchronizing a route list with the affected route groups before deciding whether to proceed to 0, on page 5 below. 0 Click Reset for changes to take effect. When the popup windows display, click Reset. Remove Route Groups From Route List You can remove route groups from a new route list or from an existing route list. The following procedure describes removing a route group from an existing route list. Step 6 Choose Call Routing > Route/Hunt > Route List in the menu bar. Locate the route list from which you want to remove a route group. From the Selected Groups list, choose a route group name. To select multiple route groups from the list, press the Shift key and click the desired route groups. Click the Down Arrow below the Selected Groups list box to move the selected route group to the Removed Groups list. To remove the route group, click Save. When the window refreshes, click OK to remove the route group from the route list. Click Reset for the changes to take effect. Click Reset in response to the popup windows. Change Route Group Order in Route List Cisco Unified Communications Manager accesses route groups in the order in which they appear in the route list. The following procedure allows you to change the access order of route groups. Choose Call Routing > Route/Hunt > Route List. Locate the route list in which you want to change the order of a route group. 5

6 Synchronize Route List Settings with Route Groups Step 6 From the Selected Groups list, choose a route group. To move the route group up or down in the list, choose a route group; then, click the up or down arrows on the right side of the list box. Click Save. For called party and calling party transformation information, click the route group icon or route group name in the Route List Details list at left. This action takes you to the Route List Detail Configuration window for the corresponding route group. Click Reset for the changes to take effect. Click Reset in response to the popup windows. Synchronize Route List Settings with Route Groups To synchronize route groups with a route list that has undergone configuration changes, perform the following procedure, which applies any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.) Choose Call Routing > Route/Hunt > Route List. The Find and List Route Lists window displays. Choose the search criteria to use and click Find. The window displays a list of route lists that match the search criteria. Check the check boxes next to the route lists to which you want to synchronize applicable route groups. To choose all route lists in the window, check the check box in the matching records title bar. Click Apply Config to Selected. The Apply Configuration Information dialog displays. Click OK. 6

Route List Configuration

Route List Configuration CHAPTER 32 Use the following topics to add or delete route lists or to add, remove, or change the order of route groups in a route list: Settings, page 32-1 Adding Route Groups to a Route List, page 32-3