Junior Frontline Level ( 349 nominees from 77 brands):
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1 2015 SERVICE RETAILERS OF THE YEAR - GRAND AWARD CATEGORY AWARD 7/F., First Commercial Building, Leighton Road, Causeway Bay, Hong Kong. Tel: Fax: Website: DATE: 22 June 2016 MEMORANDUM TO: SUBJECT: Members of the Hong Kong Retail Management Association and Fellow Retailers 2016 Service & Courtesy Award Participation List 2016 傑出服務獎 參賽公司名單 The Association is pleased to inform that we have received a total of 514 participants from 90 brands for 2016 Service & Courtesy Award. The participating companies have been grouped into 18 categories for the Junior Frontline Level, 13 categories for the Supervisory Level, and Earn & Learn Student Category for the student workers of Earn & Learn Pilot Scheme for Retail Industry. This year, the Association introduced a new category, the Social Enterprises Category, to promote service excellence among social enterprises. We are pleased to announce that 10 brands have nominated their staff to participate in this category. Among those participating brands, 31 of them have nominated their shops to compete for the newly introduced company award Best Service Outlets. Junior Frontline Level ( 349 nominees from 77 brands): 1. AV Products / Electronic & Electrical Appliances Category 影音產品 / 電子及電器店組別 A.S. WATSON RETAIL (HK) LIMITED - FORTRESS E.P.S.A. Corporation Limited - echome E.P.S.A. Corporation Limited - echome Pro 2. Beauty Products / Cosmetics Category 化粧品店組別 Sa Sa Cosmetics Company Limited Shiseido Hong Kong Ltd - Shiseido GREAT PROGRESS AWARD 3. Convenience Stores Category 便利店組別 Circle K Convenience Stores (HK) Ltd YHY INT'L INVEST INCORP.LTD - GODS RAINBOW 2015 SERVICE & COURTESY AWARD WINNERS
2 4. Fashion & Accessories Category 時裝飾物店組別 FAITH - FASHION HONG KONG LIMITED - FAITH G2000 (Apparel) Limited Giordano Limited Giordano Giordano Limited - Giordano Ladies 5. Fastfood Category 快餐店組別 CAFÉ DE CORAL FAST FOOD LIMITED CAFÉ DE CORAL Café de Coral Holdings Limited - Super Super Congee & Noodles Hung's Food Group - Yoshinoya Fast Food (Hong Kong) Limited Pizza Hut Hong Kong Management Limited - PHD 6. Food Shops Category 食品店組別 City Super Limited - Fusion Deli by city'super City Super Limited - Little Mermaid Coffee Concepts (Hong Kong) LTD. - Starbucks HK KEE WAH BAKERY LIMITED - KEE WAH BAKERY Saint Honore Cake Shop Limited 7. Footwear Category 鞋類組別 ECCO Shoes HK Limited - ECCO le saunda holdings ltd. - le saunda 8. Furniture & Home Accessories Category 傢俱及居室用品組別 Arredamenti Company Ltd - Giormani Living Room Furniture Store B.S.C. COLOURLIVING LIMITED - colourliving B.S.C. COLOURLIVING LIMITED - RocaConcepts Pricerite Stores Limited Pricerite Stores Limited TMF Sinomax Health & Household Products Limited Ulferts of Sweden (Far East) Ltd. 9. Health Care Products Category 健康產品組別 Catalo Natural Health Foods Ltd - Catalo Comvita HK Limited - Comvita O'Farm Limited - O'Farm Vita Green Health Products Co., Ltd. - Vita Green
3 10. Kids Merchandise Category 兒童商品組別 Fung Kids (Hong Kong) Fashion Limited - Toonsland Fung Kids (Hong Kong) Fashion Limited - Stride Rite Giordano Limited - Giordano Junior Hong Kong Disneyland Resort - Hong Kong Disneyland Resort Merchandise Kids Designers Club (HK) Limited - Petit Bateau ToysRus(Hong Kong) Ltd. Toysrus 11. Property Management Category 商場管理組別 K11 Concepts Limited Sun Hung Kai Real Estate Agency Limited - HomeSquare Sun Hung Kai Real Estate Agency Limited - Metropolis Plaza Sun Hung Kai Real Estate Agency Limited - MOKO Sun Hung Kai Real Estate Agency Limited - Park Central Sun Hung Kai Real Estate Agency Limited - New Town Plaza III Sun Hung Kai Real Estate Agency Limited - V city 12. Restaurants Category 餐廳組別 Café de Coral Group - Shanghai Lao Lao Pizza Hut Hong Kong Management Limited - Pizza Hut Tai Hing Catering Group - TeaWood Tao Heung Group Limited - Chung's Cuisine 13. Retail (Services) Life & Entertainment / Wedding Category 零售 ( 服務 ) 生活閒娛 / 婚禮組別 Stan Group (Holding) Limited - Lafayette Wedding The Lifestyle Group - ClubONE The Lifestyle Group - Telford Recreation Club UA Cinema Circuit Limited 14. Retail (Services) - Mass Services Category 零售 ( 服務 ) 大衆服務組別 HKT Limited - Service Center The Hong Kong and China Gas Company Limited - Towngas The Hongkong Electric Co., Ltd The Hong Kong Jockey Club
4 15. Specialty Stores Category 專門店組別 A.S. WATSON RETAIL (HK) LIMITED - Watsons A.S. WATSON RETAIL (HK) LIMITED - Watson's Wine Apple Storage Group Limited - Apple Storage City Super Limited - LOG-ON K11 Design Store The Wing On Department Stores (Hong Kong) Limited 16. Supermarkets Category 超級市場組別 City Super Limited - city'super PARKnSHOP (HK) LIMITED - PARKnSHOP PARKnSHOP (HK) LIMITED - GREAT PARKnSHOP (HK) LIMITED - TASTE PARKnSHOP (HK) LIMITED - FUSION The Dairy Farm Company, Limited 牛奶有限公司 Market Place by Jasons The Dairy Farm Company, Limited 牛奶有限公司 - Wellcome 17. Telecommunications Category 電訊組別 CSL Mobile Limited - 1O1O CSL Mobile Limited - csl. HKT Limited - HKT 18. Watch & Jewellery Category 鐘錶及珠寶店組別 Chow Tai Fook Jewellery Group (Limited) - Chow Tai Fook Prince Jewellery & Watch - Prince TSL Jewellery (HK) Co. Limited - TSL Jewellery Supervisory Level ( 147 nominees from 53 brands): 1. AV Products / Electronic & Electrical Appliances Category 影音產品 / 電子及電器店組別 A.S. WATSON RETAIL (HK) LIMITED - FORTRESS E.P.S.A. Corporation Limited - echome E.P.S.A. Corporation Limited - echome Pro 2. Convenience Stores / Supermarkets Category 便利店 / 超級市場組別 Circle K Convenience Stores (HK) Ltd The Dairy Farm Company, Limited 牛奶有限公司 Market Place by Jasons The Dairy Farm Company, Limited 牛奶有限公司 - Wellcome YHY INT'L INVEST INCORP.LTD - GODS RAINBOW
5 3. Fastfood Category 快餐店組別 Café de Coral Group - Café de Coral Café de Coral Group - Super Super Congee & Noodles Hung's Food Group - Yoshinoya Fast Food (Hong Kong) Limited Pizza Hut Hong Kong Management Limited - PHD 4. Food Shops Category 食品店組別 Coffee Concepts (Hong Kong) LTD. - Starbucks HK KEE WAH BAKERY LIMITED - KEE WAH BAKERY Saint Honore Cake Shop Limited 5. Furniture & Home Accessories Category 傢俱及居室用品組別 B.S.C. COLOURLIVING LIMITED - colourliving B.S.C. COLOURLIVING LIMITED - RocaConcepts Pricerite Stores Limited Pricerite Stores Limited TMF Sinomax Health & Household Products Limited Ulferts of Sweden (Far East) Ltd. 6. Restaurants Asian Cuisine Category 餐廳 亞洲菜系組別 Café de Coral Group - Shanghai Lao Lao Tai Hing Catering Group - TeaWood Tao Heung Group Limited - Chung's Cuisine 7. Restaurants Western Cuisine Category 餐廳 西方菜系組別 Café de Coral Group - Spaghetti House Café de Coral Group - Spaghetti 360 Ocean Park Corporation Pizza Hut Hong Kong Management Limited - Pizza Hut 8. Retail (Services) Life & Entertainment / Wedding Category 零售 ( 服務 ) 生活閒娛 / 婚禮組別 Stan Group (Holding) Limited - Lafayette Wedding Sun Hung Kai Real Estate Agency Limited - MOKO Sun Hung Kai Real Estate Agency Limited - New Town Plaza III The Lifestyle Group - ClubONE The Lifestyle Group - Telford Recreation Club UA Cinema Circuit Limited
6 9. Retail (Services) - Mass Services Category 零售 ( 服務 ) 大衆服務組別 HKT Limited - Service Center The Hong Kong Jockey Club 10. Specialty Stores Category 專門店組別 A.S. WATSON RETAIL (HK) LIMITED - Watson's Wine City Super Limited - LOG-ON Hong Kong Disneyland Resort - Hong Kong Disneyland Resort Merchandise K11 Design Store ToysRus(Hong Kong) Ltd. - Toysrus The Wing On Department Stores (Hong Kong) Limited 11. Specialty Stores Lifestyle Category 專門店 生活時尚組別 ECCO Shoes HK Limited - ECCO G2000 (Apparel) Limited Giordano Limited - Giordano SaSa Comestic Company Limited Shiseido Hong Kong Limited - Shiseido 12. Telecommunications Category 電訊組別 CSL Mobile Limited - 1O1O CSL Mobile Limited - csl. HKT Limited - HKT 13. Watch & Jewellery Category 鐘錶及珠寶店組別 Chow Tai Fook Jewellery Group (Limited) - Chow Tai Fook Prince Jewellery & Watch - Prince TSL Jewellery (HK) Co. Limited - TSL Jewellery Earn & Learn Student Category / Earn & Learn 學生組別 ( 5 nominees from 3 brands) Circle K Convenience Stores (HK) Ltd CSL Mobile Limited - csl. PARKnSHOP (HK) LIMITED - TASTE
7 Social Enterprises Category 社企組別 ( 12 nominees from 9 brands) Aberdeen Kai-fong Welfare Association Social Service - Leisure Outlet Ever Delicious Co. Ltd - Gingko House O' Veggie Health Massage and Treatment Centre (The Hong Kong Society for The Blind) MentalCare Connect Co Ltd - Cheers Gallery MentalCare Connect Co Ltd - Cheers Point S.K.H. ST. CHRISTOPHER'S HOME - GOOD 4 LIFE Tung Wah Group of Hospitals - ibptc Tung Wah Group of Hospitals - ibakery Tung Wah Group of Hospitals - U Deli Best Service Outlets 傑出服務店舖 ( 29 Outlets) A.S. WATSON RETAIL (HK) LIMITED - Fortress Cafe de Coral Holdings Limited - Super Super Congee & Noodles Chow Tai Fook Jewellery Group (Limited) - Chow Tai Fook CSL Mobile Limited - 1O1O CSL Mobile Limited - csl. E.P.S.A. Corporation Limited - echome E.P.S.A. Corporation Limited - echome Pro ECCO Shoes HK Limited - ECCO G2000 (Apparel) Limited Giordano Limited - Giordano HKT Limited - HKT HKT Limited - Service Center Pizza Hut Hong Kong Management Limited - PHD Pizza Hut Hong Kong Management Limited - Pizza Hut Pricerite Stores Limited Pricerite Stores Limited - TMF Prince Jewellery & Watch - Prince Shiseido Hong Kong Limited - Shiseido Stan Group (Holding) Limited - Lafayette Wedding Sun Hung Kai Real Estate Agency Limited - MOKO Sun Hung Kai Real Estate Agency Limited - New Town Plaza III Tai Hing Catering Group - TeaWood Tao Heung Group Limited - Chung's Cuisine The Hong Kong Jockey Club The Lifestyle Group - ClubONE The Lifestyle Group - Telford Recreation Club
8 ToysRus(Hong Kong) Ltd. - Toysrus TSL Jewellery (HK) Co. Limited - TSL Jewellery YHY INT'L INVEST INCORP.LTD - GODS RAINBOW IMPORTANT NOTES Mystery Shoppers Assessment Participants are required to wear the Service and Courtesy Award badges. If the mystery shopper cannot locate the participant during the visit, the maximum waiting time will be 10 minutes. The mystery shopper will assess all other staff within the store for that particular visit without any notice. SPONSORS Sponsor Chinese Newspaper Partner Exclusive Recruitment Media Sponsor Exclusive English Newspaper Partner American Express International Inc. Hong Kong Economic Times AM730 Media Limited Recruit & Company Limited The Standard ENQUIRY Website: Tel: Fax: snc@hkrma.org
Junior Frontline Level ( 307 nominees from 72 brands):
7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org 2016 EXCELLENCE AWARD DATE: 19 June 2017 MEMORANDUM TO: Members of the
Junior Frontline Level ( 337 nominees from 68 brands):
7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org 2017 SERVICE RETAILERS OF THE YEAR DATE: 15 June 2018 Gold Award MEMORANDUM
Junior Frontline Level ( 302 nominees from 92 brands):
2014 SERVICE RETAILERS OF THE YEAR - GRAND AWARD CATEGORY AWARD 7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org DATE:
2017 SERVICE RETAILERS
7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org 2017 SERVICE RETAILERS OF THE YEAR DATE: 9 August 2018 Gold Award Silver
Junior Frontline Level ( 498 nominees from 118 brands):
2013 EXCELLENCE AWARD 10/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org DATE: 16 Jun 2014 2013 SERVICE RETAILERS OF THE
Cover Story , GBS, JP ,
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7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org 2016 EXCELLENCE AWARD DATE: 24 October 2017 MEMORANDUM TO: Members of
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