2017 SERVICE RETAILERS
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1 7/F., First Commercial Building, Leighton Road, Causeway Bay, Hong Kong. Tel: Fax: Website: SERVICE RETAILERS OF THE YEAR DATE: 9 August 2018 Gold Award Silver Award Bronze Award MEMORANDUM TO: Members of the Hong Kong Retail Management Association and Fellow Retailers SUBJECT: 2018 Service & Courtesy Award Result of Phase 1: Mystery Shoppers Assessment 2018 傑出服務獎 總決賽入圍名單 ( 個人 ) CATEGORY AWARD The Association is pleased to announce the result of Phase 1 : Mystery Shoppers Assessment of the 2018 SERVICE & COURTESY AWARD. This year, 38 participants scored full marks for 2 times at Mystery Shopper Assessment and would be awarded as Excellent Service Star ( 優質服務之星 ). The name list would be announced at the Winners Announcement Ceremony on 9 October, Furthermore, a total of 312 shortlisted candidates including 224 junior frontline and 88 supervisory level staff from over 20 product categories would be recognised as Retail Ambassadors ( 零售大使 ) and officially appointed on 9 October, Regarding the Team Awards, 4 brands and 24 brands are qualified to compete for The Potential Brand Awards and The Best Team Awards respectively. All shortlisted candidates are required to attend The Final Interview on September Participating companies will be notified individually about the name(s) of the shortlisted nominees as well as the interview date and time by . Companies of the selected participants are listed as follows: 2017 SERVICE & COURTESY AWARD WINNERS
2 Junior Frontline Level ( 224 participants from 62 brands): 1. Bakery Category 麵包西餅店組別 Kee Wah Bakery Limited - Kee Wah Bakery 2. Convenience Stores / Supermarkets Category 便利店 / 超級市場組別 City Super limited - city'super Tai Fu Loy Investment Company Limited - TFL The Dairy Farm Company, Limited 牛奶有限公司 - Wellcome YHY International Investment Incorporation Limited - God's Rainbow 3. Cosmetics Stores & Nutritious Category 化粧及營養補充品組別 Amway Hong Kong Limited - Artistry Amway Hong Kong Limited - Nutrilite Sa Sa Cosmetic Company Limited 4. Fashion & Accessories Category 時裝飾物店組別 G2000 (Apparel) Limited - G2000 Giordano Limited - Giordano Giordano Limited - Giordano Junior Giordano Limited - Giordano Ladies le saunda holdings limited - le saunda 5. Fastfood Category 快餐店組別 Cafe de Coral Holdings Limited - Café de Coral Hung's Food Group - Yoshinoya Fast Food (Hong Kong) Limited McDonald's Hong Kong Pizza Hut Hong Kong Management Limited PHD 6. Food Shops Category 食品店組別 City Super limited - Fusion Deli by city'super McDonald's Hong Kong McCafé 7. Furniture & Home Accessories Category 傢俱及居室用品組別 Pricerite Home Limited - Pricerite TMF Company Limited - TMF Ulferts of Sweden (Far East) Ltd. - Ulferts 8. Gift & Premium Stores Category 禮品及精品店組別 City Super limited - LOG-ON Hongkong International Theme Parks Limited - Hong Kong Disney Merchandise
3 9. Health & Personal Care Products Category 健康及個人護理產品組別 Amway Hong Kong Limited CATALO Natural Health Foods Limited Perfect Resources (HK) Limited 10. Property Management Category 商場 / 物業管理組別 K11 Concepts Limited Sun Hung Kai Real Estate Agency Limited - HomeSquare Sun Hung Kai Real Estate Agency Limited - New Town Plaza I Sun Hung Kai Real Estate Agency Limited - New Town Plaza III Sun Hung Kai Real Estate Agency Limited - Uptown Plaza Sun Hung Kai Real Estate Agency Limited - WTC Sun Hung Kai Real Estate Agency Limited - Yuen Long Plaza 11. Public Utilities Category 公共事業組別 DSG Energy Limited - Shell Gas The Hong Kong and China Gas Company Limited - Towngas The Hongkong Electric Co., Ltd 12. Quality Living Category 優質家居組別 BSH Home Appliances Limited Siemens Home Appliances HKT Limited Service Centre 13. Restaurants - Chinese Cuisine Category 餐廳 - 中式菜系組別 Maxims Caterers Ltd., - Plaza Inn's Maxims Caterers Ltd., - Peking Garden Restaurant Maxims Caterers Ltd., - Maxim's Palace Maxims Caterers Ltd., - Chiuchow Garden Restaurant Tai Hing Catering Group - Tai Hing Restaurant Tai Hing Catering Group - Trusty Congee King 14. Restaurants - Western Cuisine Category 餐廳 - 西式菜系組別 Pizza Hut Hong Kong Management Limited - Pizza Hut Taste of Asia Group Limited Itamomo 15. Retail (Services) Category 零售 ( 服務 ) 組別 Dah Chong Hong (Motor Service Centre) Ltd. - Dah Chong Hong Motor Service Centre The Hong Kong Jockey Club UA Cinema Circuit Limited UA Cinema
4 16. Specialty Stores Category 專門店組別 Apple Storage Group Limited - Apple Storage Artistic Development Limited - NAIL NAIL ClubOne Limited ClubONE Sidefame Ltd - Marimekko The Wing On Department Stores (Hong Kong) Limited 17. Telecommunications Category 電訊組別 CSL Mobile Limited - 1O1O CSL Mobile Limited - csl. HKT Limited - HKT SmarTone Mobile Communications Limited SmarTone 18. Watch & Jewellery Category 鐘錶及珠寶店組別 Chow Tai Fook Jewellery Group Limited - Chow Tai Fook Prince Jewellery & Watch Company Limited - Prince TSL Jewellery (HK) Co. Limited - TSL Jewellery Supervisory Level ( 88 participants from 40 brands): 1. Convenience Stores / Supermarkets Category 便利店 / 超級市場組別 Amway Hong Kong Limited The Dairy Farm Company, Limited 牛奶有限公司 - Market Place by Jasons The Dairy Farm Company, Limited 牛奶有限公司 - Wellcome YHY International Investment Incorporation Limited - God's Rainbow 2. Cosmetics Stores & Nutritious Category 化粧及營養補充品組別 Amway Hong Kong Limited - Artistry Sa Sa Cosmetic Company Limited 3. Fashion & Accessories Category 時裝飾物店組別 Giordano Limited - Giordano Giordano Limited - Giordano Ladies 4. Fastfood Category 快餐店組別 Cafe de Coral Holdings Limited - Café de Coral McDonald's Hong Kong Pizza Hut Hong Kong Management Limited PHD 5. Food Shops Category 食品店組別 Kee Wah Bakery Limited - Kee Wah Bakery McDonald's Hong Kong McCafé
5 6. Furniture & Home Accessories Category 傢俱及居室用品組別 Pricerite Home Limited - Pricerite TMF Company Limited - TMF 7. Property Management Category 商場 / 物業管理組別 Sun Hung Kai Real Estate Agency Limited - MOKO Sun Hung Kai Real Estate Agency Limited - New Town Plaza III Swire Properties Management Limited - Cityplaza Swire Properties Management Limited - Pacific Place 8. Quality Living Category 優質家居組別 BSH Home Appliances Limited Bosch Home Appliances HKT Limited Service Centre 9. Restaurants - Chinese Cuisine Category 餐廳 - 中式菜系組別 Maxims Caterers Ltd., - House of Jasmine Maxims Caterers Ltd., - THE SQUARE Maxims Caterers Ltd., - Chiuchow Garden Restaurant Maxims Caterers Ltd., - Jasmine Tai Hing Catering Group - Tai Hing Restaurant Tai Hing Catering Group - Trusty Congee King 10. Restaurants - Western Cuisine Category 餐廳 - 西式菜系組別 Pizza Hut Hong Kong Management Limited - Pizza Hut 11. Retail (Services) Category 零售 ( 服務 ) 組別 Dah Chong Hong (Motor Service Centre) Ltd. - Dah Chong Hong Motor Service Centre The Hong Kong Jockey Club 12. Specialty Stores Category 專門店組別 Apple Storage Group Limited - Apple Storage Artistic Development Limited - NAIL NAIL ClubOne Limited ClubONE Hongkong International Theme Parks Limited - Hong Kong Disney Merchandise The Wing On Department Stores (Hong Kong) Limited 13. Telecommunications Category 電訊組別 HKT Limited - HKT SmarTone Mobile Communications Limited SmarTone
6 14. Watch & Jewellery Category 鐘錶及珠寶店組別 Chow Tai Fook Jewellery Group Limited - Chow Tai Fook Prince Jewellery & Watch Company Limited - Prince TSL Jewellery (HK) Co. Limited - TSL Jewellery New Participating Brands Category S&C 新秀組別 (15 participants from 8 brands) Junior Frontline Level 基層組別 HKT Limited - NETVIGATOR King Bakery Holdings Limited - Ryoyupan Bakery Hong Kong Company Limited Oriental Watch Holdings Limited - Oriental Watch Stan Group (Holdings) Limited - Club East Stan Group (Holdings) Limited - Lafayette - Love Café Supervisory Level 主管組別 Cafe de Coral Holdings Limited - Mixian Sense High Flyer International Limited - Foodwise HKT Limited - NETVIGATOR King Bakery Holdings Limited - Ryoyupan Bakery Hong Kong Company Limited Stan Group (Holdings) Limited - Club East - Angel & Devil Social Enterprises Category 社企組別 ( 5 participants from 4 brands) MentalCare Connect Co Ltd - Cheers Gallery Tung Wah Group of Hospitals - ibakery Gallery Café Tung Wah Group of Hospitals - Take a Break Tung Wah Group of Hospitals - U-Deli HKU Finalists of The Potential Brand Award 最具潛質品牌獎入圍名單 1. Dah Chong Hong (Motor Service Centre) Ltd. - Dah Chong Hong Motor Service Centre 2. HKT Limited - NETVIGATOR 3. King Bakery Holdings Limited - Ryoyupan Bakery Hong Kong Company Limited 4. McDonald's Hong Kong McCafé
7 Finalists of The Best Team Performance Award 最佳參賽隊伍入圍名單 1. Apple Storage Group Limited - Apple Storage 2. Cafe de Coral Holdings Limited - Café de Coral 3. Chow Tai Fook Jewellery Group Limited - Chow Tai Fook 4. ClubOne Limited ClubONE 5. Giordano Limited Giordano 6. HKT Limited HKT 7. HKT Limited - NETVIGATOR 8. HKT Limited Service Centre 9. Hongkong International Theme Parks Limited - Hong Kong Disney Merchandise 10. Kee Wah Bakery Limited - Kee Wah Bakery 11. King Bakery Holdings Limited - Ryoyupan Bakery Hong Kong Company Limited 12. McDonald's Hong Kong 13. McDonald's Hong Kong McCafé 14. Pizza Hut Hong Kong Management Limited - PHD 15. Pizza Hut Hong Kong Management Limited - Pizza Hut 16. Pricerite Home Limited Pricerite 17. Prince Jewellery & Watch Company Limited - Prince 18. Sa Sa Cosmetic Company Limited 19. SmarTone Mobile Communications Limited SmarTone 20. Tai Hing Catering Group - Tai Hing Restaurant 21. The Hong Kong Jockey Club 22. The Wing On Department Stores (Hong Kong) Limited 23. TSL Jewellery (HK) Co. Limited - TSL Jewellery 24. YHY International Investment Incorporation Limited - God's Rainbow Credit Card Sponsor Silver Sponsor Chinese Newspaper Exclusive Recruitment Media ENQUIRY Website: Tel: Fax: snc@hkrma.org
Junior Frontline Level ( 337 nominees from 68 brands):
7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org 2017 SERVICE RETAILERS OF THE YEAR DATE: 15 June 2018 Gold Award MEMORANDUM
Junior Frontline Level ( 307 nominees from 72 brands):
7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org 2016 EXCELLENCE AWARD DATE: 19 June 2017 MEMORANDUM TO: Members of the
Junior Frontline Level ( 349 nominees from 77 brands):
2015 SERVICE RETAILERS OF THE YEAR - GRAND AWARD CATEGORY AWARD 7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org DATE:
Junior Frontline Level ( 302 nominees from 92 brands):
2014 SERVICE RETAILERS OF THE YEAR - GRAND AWARD CATEGORY AWARD 7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org DATE:
Junior Frontline Level ( 498 nominees from 118 brands):
2013 EXCELLENCE AWARD 10/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org DATE: 16 Jun 2014 2013 SERVICE RETAILERS OF THE
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