Junior Frontline Level ( 498 nominees from 118 brands):
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1 2013 EXCELLENCE AWARD 10/F., First Commercial Building, Leighton Road, Causeway Bay, Hong Kong. Tel: Fax: Website: DATE: 16 Jun SERVICE RETAILERS OF THE YEAR - GRAND AWARD MEMORANDUM TO: SUBJECT: Members of the Hong Kong Retail Management Association and Fellow Retailers 2014 Service & Courtesy Award Participation List 2014 傑出服務獎 參賽公司名單 2013 SERVICE RETAILERS OF THE YEAR The Association is pleased to inform that we have received a total of 720 participants from 128 brands for 2014 Service & Courtesy Award. The participating companies have been grouped into 22 categories for the Junior Frontline Level, 16 categories for the Supervisory Level, as well as a SME category for small and medium sized retailers. Please find the list of participating companies for this year's Award as follows: Junior Frontline Level ( 498 nominees from 118 brands): 1. Beauty Products / Cosmetics Category 化粧品店組別 Sa Sa Cosmetics Company Limited Shiseido Hong Kong Ltd - SHISEIDO 2. Convenience Stores Category 便利店組別 Circle K Convenience Stores (HK) Ltd The Dairy Farm Company, Limited 牛奶有限公司 -7-Eleven 3. Electronic & Electrical Appliances / Telecommunications Category 電子及電器 / 電訊組別 A.S.WATSON RETAIL (HK) LIMITED-FORTRESS CSL Mobile Limited-1010 CSL Mobile Limited-one2free Hong Kong Telecommunications (HKT) Limited Nuance-Watson (HK) Limited-Sound & Vision 4. Eyewear 眼鏡組別 2013 GREAT PROGRESS AWARD WINNERS Lenscrafters Optical 88 Limited (Stelux Group)-eGG OPTICAL BOUTIQUE Optical 88 Limited (Stelux Group)-OPTICAL SERVICE & COURTESY AWARD WINNERS
2 5. Fashion & Accessories Category 時裝飾物店組別 G2000(Apparel) Limited-G2000 Giordano Limited-Giordano Giordano Limited-Giordano Ladies NIKE HONG KONG LIMITED Veeko Fashion Company Limited-WANKO Veeko Fashion Company Limited-VEEKO Warnaco Asia Limited-Calvin Klein Jeans Warnaco Asia Limited-Calvin Klein Underwear Initial Fashion Company Limited 6. Fashion & Accessories - High Fashion 時裝飾物店 - 高級時裝店組別 IMAGINEX GROUP-TUMI IMAGINEX GROUP-PAUL SMITH IMAGINEX GROUP-JUICY COUTURE Sidefame Limited-Cocktail Sidefame Limited-Anteprima Wirebag Sidefame Limited-Anteprima Sidefame Limited-A.T by ATSURO TAYAMA 7. Fastfood Category 快餐店組別 Café de Coral Fast Food Ltd Pizza Hut Hong Kong Management Limited-PHD Hung's Food Group- YOSHINOYA Fast Food (Hong Kong) Ltd 8. Food Shops Category 食品店組別 Kee Wah Bakery Limited-Kee Wah Bakery Maxim's Caterers Limited-MAXIM'S CAKES Maxim's Caterers Limited-AROME BAKERY Nuance-Watson (HK) Limited-Taste & Delights Saint Honore Cake Shop Limited 9. Footwear Category 鞋類組別 ECCO Shoes HK Limited-ECCO Le Saunda Holdings Limited-Linea Rosa Le Saunda Holdings Limited-Le Saunda S. Culture International Holdings Limited-S.Culture S. Culture International Holdings Limited-Clarks 10. Furniture & Home Accessories Category 傢俱及居室用品組別 Arredamenti Company Limited-Giormani Living Room Furniture Store B.S.C.Home Improvement Centres-RocaConcepts B.S.C.Home Improvement Centres-Colourliving Pricerite Stores Limited-Pricerite Stores Limited The Dairy Farm Company, Limited 牛奶有限公司 -IKEA 11. Health Care Products Category 健康產品組別 Catalo Natural Health Foods Limited-CATALO CR Care Company Limited-CR CARE OTO Body Care (H.K.) Limited-OTO The Dairy Farm Company, Limited 牛奶有限公司 -GNC Wai Yuen Tong Medicine Company Ltd-Wai Yuen Tong Medicine Company Ltd
3 12. Infant & Child Merchandise 嬰兒及兒童商品組別 Fung KIDS (Hong Kong) Limited-Toonsland Fung KIDS (Hong Kong) Limited-Stride Rite Fung KIDS (Hong Kong) Limited-ELLE The Dairy Farm Company, Limited 牛奶有限公司 -Mannings Baby Toys"R"Us (Hong Kong) Limited-Toys"R"Us Toys"R"Us (Hong Kong) Limited-Babies"R"Us 13. Personal Care Products Category 個人護理產品組別 A.S.WATSON RETAIL (HK) LIMITED-WATSONS The Dairy Farm Company, Limited 牛奶有限公司 -Mannings The Dairy Farm Company, Limited 牛奶有限公司 -Mannings Plus 14. Professional Category 專業組別 A.S.WATSON RETAIL (HK) LIMITED-WATSONS Lenscrafters Optical 88 Limited (Stelux Group)-OPTICAL 88 The Dairy Farm Company, Limited 牛奶有限公司 -Mannings Plus 15. Restaurants Category Asian Cuisine 餐廳及酒樓組別 亞洲菜系 King Power Group (Hong Kong)-Moon Thai Restaurant Super Star Group-Super Star Seafood Restaurant Tai Hing Catering Group-Trusty Congee King Tai Hing Catering Group-Tai Hing Roast Restaurant Tsui Wah Holdings Limited-Tsui Wah Restaurant 16. Restaurants Category Western Cuisine 餐廳及酒樓組別 西式菜系 Ocean Park Corporation-Neptune s Restaurant Pizza Hut Hong Kong Management Limited-Pizza Hut The Spaghetti House Restaurant Limited-The Spaghetti House 17. Retail (Services) Category 零售 ( 服務 ) 組別 CLP Power Hong Kong Limited- Customer Services Centres King Power Group (Hong Kong)-SkyCity Nine Eagles Golf Course The Hong Kong Jockey Club The Hongkong Electric Co. Ltd 18. Retail (Services) - Financial Institutions Category 零售 ( 服務 ) - 金融機構組別 CHINA LIFE INSURANCE (OVERSEA) CO, LTD-CHINA LIFE DBS Bank (Hong Kong) Limited
4 19. Retail (Services) - Property Management Category 零售 ( 服務 ) - 商場管理組別 THE LINK MANAGEMENT LIMITED-Tin Shui Shopping Centre THE LINK MANAGEMENT LIMITED-Tak Tin Plaza THE LINK MANAGEMENT LIMITED-Tai Wo Plaza THE LINK MANAGEMENT LIMITED-Stanley Plaza THE LINK MANAGEMENT LIMITED-Sau Mau Ping Shopping Centre THE LINK MANAGEMENT LIMITED-Lok Fu Plaza THE LINK MANAGEMENT LIMITED-Leung King Plaza THE LINK MANAGEMENT LIMITED-Chung on Shopping Centre THE LINK MANAGEMENT LIMITED-Choi Yuen Plaza THE LINK MANAGEMENT LIMITED-Choi Ming Shopping Centre THE LINK MANAGEMENT LIMITED-Cheung Hang Shopping Centre THE LINK MANAGEMENT LIMITED-Butterfly Plaza Sun Hung Kai Real Estate Agency Limited-WTC MORE Sun Hung Kai Real Estate Agency Limited-Sun Yuen Long Centre Sun Hung Kai Real Estate Agency Limited-Park Central Sun Hung Kai Real Estate Agency Limited-New Town Plaza Sun Hung Kai Real Estate Agency Limited-Metropolis Plaza Sun Hung Kai Real Estate Agency Limited-Landmark North Sun Hung Kai Real Estate Agency Limited-APM 20. Specialty Stores Category 專門店組別 A.S.WATSON RETAIL (HK) LIMITED-Watson's Wine CITY SUPER LIMITED-LOG-ON Marks and Spencer (Asia Pacific) Limited-M&S Sidefame Limited-Marimekko 21. Supermarket / Self-serviced Mega Store Category 超級市場 / 大型自助購物商店組別 CITY SUPER LIMITED-city'super PARKnSHOP (HK) Limited-TASTE PARKnSHOP (HK) Limited-PARKnSHOP PARKnSHOP (HK) Limited-GREAT PARKnSHOP (HK) Limited-FUSION The Dairy Farm Company, Limited 牛奶有限公司 -Wellcome The Dairy Farm Company, Limited 牛奶有限公司 -Market Place by Jasons The Dairy Farm Company, Limited 牛奶有限公司 -Jasons Food & Living 22. Watch & Jewellery Category 鐘錶及珠寶店組別 Chow Tai Fook Jewellery Co., Ltd-Chow Tai Fook City Chain Company Limited (Stelux Group)-CITY CHAIN PRIMO City Chain Company Limited (Stelux Group)-CITY CHAIN Justwatch Company Limited-Justwatch Prince Jewellery And Watch Company Limited-Prince Jewellery And Watch Company TSL Jewellery(HK) Co Limited-TSL Jewellery
5 Supervisory Level ( 209 nominees from 90 brands): 23. Beauty Products / Cosmetics Category 化粧品店組別 Sa Sa Cosmetics Company Limited Shiseido Hong Kong Ltd - SHISEIDO 24. Convenience Stores Category 便利店組別 Circle K Convenience Stores (HK) Ltd The Dairy Farm Company, Limited 牛奶有限公司 -7-Eleven 25. Electronic & Electrical Appliances / Telecommunications Category 電子及電器 / 電訊組別 A.S.WATSON RETAIL (HK) LIMITED-FORTRESS CSL Mobile Limited-1010 CSL Mobile Limited-one2free Hong Kong Telecommunications (HKT) Limited Nuance-Watson (HK) Limited-Sound & Vision 26. Fashion & Accessories Category 時裝飾物店組別 Fung KIDS (Hong Kong) Limited-ELLE G2000(Apparel) Limited-G2000 Giordano Limited-Giordano Ladies Giordano Limited-Giordano Sidefame Limited-Anteprima The First International (Asia) Limited-SUGARMAN Warnaco Asia Limited-Calvin Klein Jeans Warnaco Asia Limited-Calvin Klein Underwear Initial Fashion Company Limited 27. Fastfood Category 快餐店組別 Café de Coral Fast Food Ltd Pizza Hut Hong Kong Management Limited-PHD Hung's Food Group- YOSHINOYA Fast Food (Hong Kong) Ltd 28. Food Shops Category 食品店組別 Coffee Concepts (Hong Kong) Limited-Starbucks HK Hung's Food Group-Maria's Bakery Company Ltd Kee Wah Bakery Limited-Kee Wah Bakery Maxim's Caterers Limited-MAXIM'S CAKES Maxim's Caterers Limited-AROME BAKERY Ocean Park Corporation- Food Kiosk Saint Honore Cake Shop Limited 29. Footwear Category 鞋類組別 ECCO Shoes HK Limited-ECCO Le Saunda Holdings Limited-Linea Rosa Le Saunda Holdings Limited-Le Saunda S. Culture International Holdings Limited-S.Culture S. Culture International Holdings Limited-Clarks 30. Furniture & Home Accessories Category 傢俱及居室用品組別 Arredamenti Company Limited-Giormani Living Room Furniture Store B.S.C.Home Improvement Centres-RocaConcepts B.S.C.Home Improvement Centres-Colourliving Pricerite Stores Limited-Pricerite Stores Limited The Dairy Farm Company, Limited 牛奶有限公司 -IKEA
6 31. Health Care Products Category 健康產品組別 CR Care Company Limited-CR CARE OTO Body Care (H.K.) Limited-OTO Wai Yuen Tong Medicine Company Ltd-Wai Yuen Tong Medicine Company Ltd 32. Personal Care Products Category 個人護理產品組別 A.S.WATSON RETAIL (HK) LIMITED-WATSONS The Dairy Farm Company, Limited 牛奶有限公司 -Mannings Baby The Dairy Farm Company, Limited 牛奶有限公司 -Mannings The Dairy Farm Company, Limited 牛奶有限公司 -Mannings Plus 33. Restaurants Category Asian Cuisine 餐廳及酒樓組別 亞洲菜系 Ho Ho Catering Limited-Ho Ho Congee & Noodle Super Star Group-Super Star Seafood Restaurant Super Star Group-Kimchee Korean Restaurant Tai Hing Catering Group-Tai Hing Roast Restaurant Tsui Wah Holdings Limited-Tsui Wah Restaurant 34. Restaurants Category Western Cuisine 餐廳及酒樓組別 西式菜系 Pizza Hut Hong Kong Management Limited-Pizza Hut The Spaghetti House Restaurant Limited-The Spaghetti House The Spaghetti House Restaurant Limited-Spaghetti 360 The Spaghetti House Restaurant Limited-ME.N.U Retail (Services) Category 零售 ( 服務 ) 組別 DBS Bank (Hong Kong) Limited Sun Hung Kai Real Estate Agency Limited-WTC MORE The Hong Kong Jockey Club 36. Specialty Stores Category 專門店組別 A.S.WATSON RETAIL (HK) LIMITED-Watson's Wine CITY SUPER LIMITED-LOG-ON Lenscrafters Marks and Spencer (Asia Pacific) Limited-M&S Optical 88 Limited (Stelux Group)-OPTICAL 88 Optical 88 Limited (Stelux Group)-eGG OPTICAL BOUTIQUE Sidefame Limited-Marimekko 37. Supermarket / Self-serviced Mega Store Category 超級市場 / 大型自助購物商店組別 CITY SUPER LIMITED-city'super PARKnSHOP (HK) Limited-TASTE PARKnSHOP (HK) Limited-SU-PA-DE-PA PARKnSHOP (HK) Limited-PARKnSHOP PARKnSHOP (HK) Limited-International PARKnSHOP (HK) Limited-GREAT PARKnSHOP (HK) Limited-FUSION The Dairy Farm Company, Limited 牛奶有限公司 -Wellcome The Dairy Farm Company, Limited 牛奶有限公司 -Oliver's The Delicatessen The Dairy Farm Company, Limited 牛奶有限公司 -Market Place by Jasons The Dairy Farm Company, Limited 牛奶有限公司 -Jasons Food & Living Toys"R"Us (Hong Kong) Limited-Toys"R"Us
7 38. Watch & Jewellery Category 鐘錶及珠寶店組別 Chow Tai Fook Jewellery Co., Ltd-Chow Tai Fook City Chain Company Limited (Stelux Group)-CITY CHAIN PRIMO Prince Jewellery And Watch Company Limited-Prince Jewellery And Watch Company TSL Jewellery(HK) Co Limited-TSL Jewellery SME (13 nominees from 7 brands): Apple Storage Group Limited-Apple Storage Cozy Group Holdings Limited-Roi Du Monde HATWORLD (HONG KONG) LIMTED-NOP HONG KONG AUTOMOBILE ASSOCIATION - SHOWROOM KINJI Company Limited-KINJI Sun Hing Hong Travel Agency Company Limited ZURICH WATCH CO LTD Important Notes 1. Submission of Participants Duty Roster August 2014 Participating companies are reminded to submit the Participants Duty Roster August 2014 to the Association by mail or to snc@hkrma.org before 11 July Zero score will be given to the participant should the respective company fail to submit the correct shift hours/roster before the deadline. No telephone reminder will be made by the Association. 2. Mystery Shoppers Assessment Participants are required to wear the Service and Courtesy Award badges. If the mystery shopper cannot locate the participant during the visit, the maximum waiting time will be 10 minutes. The mystery shopper will assess all other staff within the store for that particular visit without any notice. SPONSOR Sponsor Chinese Newspaper Partner Exclusive Recruitment Media Sponsor Exclusive English Newspaper Partner Exclusive Electronic Media Partner American Express International Inc. Hong Kong Economic Times Recruit & Company Limited The Standard Roadshow Media Limited ENQUIRY Tel: Fax: snc@hkrma.org
Junior Frontline Level ( 302 nominees from 92 brands):
2014 SERVICE RETAILERS OF THE YEAR - GRAND AWARD CATEGORY AWARD 7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org DATE:
Junior Frontline Level ( 349 nominees from 77 brands):
2015 SERVICE RETAILERS OF THE YEAR - GRAND AWARD CATEGORY AWARD 7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org DATE:
Junior Frontline Level ( 337 nominees from 68 brands):
7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org 2017 SERVICE RETAILERS OF THE YEAR DATE: 15 June 2018 Gold Award MEMORANDUM
2017 SERVICE RETAILERS
7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong. Tel: 2866 8311 Fax: 2866 8380 Website: www.hkrma.org 2017 SERVICE RETAILERS OF THE YEAR DATE: 9 August 2018 Gold Award Silver
Junior Frontline Level ( 307 nominees from 72 brands):
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