ADAPTER Plug adapters and converters for various types of electrical appliances are available from our concierge.

Transcription

1 Guest Directory

2 ADAPTER Plug adapters and converters for various types of electrical appliances are available from our concierge. AIR CONDITIONING All our guest rooms and public areas are equipped with airconditioning systems. The room temperature can be regulated individually. AIRPORT TRANSPORTATION For further information and reservations regarding limousine or van service to the airport, please contact our concierge. BABY NEEDS For our youngest guests, cribs, diapers, pacifiers, bottle warmers and other amenities are available. Please contact our concierge. BABYSITTER AND CHILDCARE Please let our concierge know if you require a babysitter or other childcare arrangements. BAGGAGE Our concierge will be happy to arrange to have your baggage carried or transported as needed. BANKS There are branches of all the major German banks in the immediate vicinity of the hotel. Please contact our concierge if you wish to receive information on exchange rates. BANQUETS AND MEETINGS Please contact our banquet department for information on meetings, conferences and other events, as well as for any assistance in planning and reserving facilities. BAR Please see Restaurant & Bar for further information. BATHING SUITES You can purchase bathing suites and other swimwear from our Spa staff. 503/

3 BATHROBES A complimentary bathrobe is provided in your room for your comfort throughout your visit. Please contact our concierge if you would like to purchase your own bathrobe. BIKE RENTAL Our concierge will be happy to assist you, if you wish to rent a bicycle. BISTRO EUROP-TREFF Please see Restaurants & Bar for further information. BLANKETS Our housekeeping staff will be happy to provide you with any blankets or extra pillows you may need. Please contact our concierge. BREAKFAST Our sumptuous breakfast buffet is served from 06:30 to 11:00 a.m. Monday until Saturday and until 11:30 a.m. on Sunday, in the Restaurant or in the Garden Room. If you prefer to have breakfast in your room, please hang your order slip on your door by 02:00 a.m. or call room service. BUS CONNECTIONS Please contact our concierge for information on bus connections from the bus stations in Heidelberg and Mannheim. BUS TOURS AND GUIDED TOURS Please contact our concierge for further information on sightseeing opportunities in and around Heidelberg. BUSINESS CENTER The business center is located just above the reception. It is equipped with a computer and a printer. Please contact our reception for copies or scans. CAR RENTALS Please contact our concierge, if you wish to rent or return a rental car. CHAUFFEUR Should you need the service of a chauffeur, please contact our concierge.

4 CIGARETTES / CIGARS A coin operated cigarette machine is located in the cloakroom on the ground floor across the bar. Cigars may be purchased in the bar. CINEMA / MOVIES Heidelberg has a large number of movie theaters, showing movies for all likings. Our concierge is happy to help you find the right movie theatre. COMPLAINTS We hope that we will be able to meet all your needs with our services and amenities. If anything should not be to your satisfaction, please let Reception or our restaurant & banquet department know how they can serve you better. CONCIERGE Please dial to reach our concierge. COSMETICIAN Please see Fitness & Beauty for further information. COURIER Our concierge can provide information on DHL, FedEX, TNT or UPS. CREDIT CARDS Our hotel accepts the following credit cards: American Express Visa Card Master Card Euro Card Diners Club CRIBS For our youngest guests, cribs, diapers, pacifiers, bottle warmers and other amenities are available. Please contact our concierge. 503/ / 512

5 DEPARTURE You are requested to remove your belongings from your room by noon on the day of departure. Please contact reception should you need to retain your room after 12:00 pm. Please note, that there will be a charge of 50% of the room rate for the use of the room until 06:00 p.m. The full room rate will be charged, if the room is retained beyond 06:00 p.m. Should you wish to change the length of your stay, please notify Reception at least one day prior to changes in your plans. We will be happy to store your luggage in our luggage room on the day of departure. DINNER RESERVATIONS Please notify our restaurant and banquet department if you would like to reserve a table for a meal. They will also be of assistance in selecting menus for dinner parties. DIRECT DIAL For an outside line press 0 before dialing the desired number. To reach another guest room, dial the room number. DOCTORS / PHYSICIAN If needed, our concierge can set up an appointment with a doctor. In an emergency, treatment can be arranged directly in your hotel room. DOGS We are also taking care of our four-legged friends. Please contact our concierge to arrange a dog bed, dog dish or water bowl for your room. DO NOT DISTURB In order to prevent any disruption, please switch on the light marked Do not disturb on the door to your room and turn the door handle to a locked position. If you do not wish to receive phone calls, please notify the switchboard operator. DRESS CODE We kindly ask our guest to refrain from wearing tank tops, shorts and sandals in the public areas and restaurants of the hotel. In addition, in our restaurant Kurfürstenstube gentlemen are requested to wear a suit and tie at the evening meals. 503/ 504

6 DRY CLEANING Please see Laundry/ Ironing / Dry cleaning for further information. You can contact the hotel by at the following address: welcome@europaeischerhof.com. EMERGENCIES In case of any emergency, please contact our concierge, who will attend to you immediately. EMERGENCY EXITS All guest rooms and hotel facilities are equipped with signs that point to the nearest emergency exit. The hotel corridors have been equipped with fire alarms and smoke detectors. Further information can be found under Safety. EVENTS Please contact our banqueting department or meet department for further information on meetings, conferences and other events and for assistance in planning and reserving facilities. EXCURSION / SIGHTSEEING / GUIDED TOURS AND BUS TOURS Please contact our concierge for further information and arrangements. FIRE All guest rooms and hotel facilities are equipped with signs that point to the nearest emergency exit. All hotel corridors are equipped with fire alarms and smoke detectors. FITNESS CENTER Our complimentary fitness facilities are located in the spa are on the fifth floor and are open 24 hours. You can reach the fitness via the stairs or elevator. Follow the signs to the spa. For further information, please see Fitness & Beauty. FLOWERS Our concierge will be happy to order special flower arrangements. Vases are available from the head of housekeeping. GALLERIES Heidelberg has a large number of interesting galleries. For further information, please contact our concierge.

7 GARAGE Next to the hotel entrance is a public underground garage with 200 parking spaces. Please contact our concierge if you would like to have a valet park your car or bring it up to the hotel entrance. Information on parking fees can be obtained from our concierge. GIFT CERTIFICATES Gift certificates for a wide range of hotel services and offers are available. Please contact our concierge for further information. GOLF There are a number of 18-hole golf courses near Heidelberg, the most famous of which is the PGA championship course in St. Leon- Rot. Please contact our concierge in order to reserve a tee time (usually available from Monday to Friday). On the weekends, guests generally need to be accompanied by a club member. HAIR DRYER There is a hair dryer in the bathroom in your room. If you would prefer to use a different model, please contact our concierge. HOUSEKEEPING Please contact our concierge to request service from the housekeeping staff. INFORMATION Our concierge will be happy to provide any information you may require. INTERNET Internet is in all our guest rooms and public areas free of charge. INTERPRETERS Our concierge will be happy to arrange for interpreting services for any language that may be needed. IRONING Please see Laundry / Ironing / Dry cleaning for further information. JOGGING / WALKING Scenic paths for jogging and walking are located just steps from the hotel along the river Neckar. Please contact our concierge for more information.

8 LAUNDRY / IRONING / DRY CLEANING Laundry slips and bags can be found in your cupboard. Laundry items that are given to the maid or our concierge before 09:00 a.m. on weekdays will be laundered or dry cleaned on the same day. Our hotel offers express laundry and dry cleaning services weekdays after 09:00 a.m. On Sundays and public holidays our dry cleaning facilities are closed, although limited express laundry and ironing services are provided. For all express services an additional fee of 100% of the regular service fee will be charged. Any items that need ironing will be returned within one hour. Please contact our concierge for further information and services. LIABILITIES Your room is equipped with a small safe. You are encouraged to store your valuables in the hotel safe at the reception. LOST AND FOUND Please contact our concierge if you are missing any of your belongings. MAIL Letters and packages to be mailed can be given to our concierge. Mail sent to guests will be kept in their key pigeonhole at the reception or is delivered to their room upon delivery. MAKE UP ROOM Please turn on the light sign Please make up room when you leave your room or contact our concierge if you would like your room to be made up. MASSAGE AND THERAPEUTIC TREATMENT Appointments for any treatment you may require can be set up through our concierge or spa staff. The facilities are located on the 4th floor next to the spa. MEDICATION Our concierge can arrange to have prescriptions filled or purchase any over-the-counter medications you may require. MEETINGS / CONFERENCES Please contact our banquet & meet department for further information on meetings, conferences and other events and for assistance in planning and reserving facilities / 510

9 MENDING / SEWING KIT Please contact our concierge if you have any mending needs, so that the housekeeping staff can see to them. A small sewing kit can be found in the wardrobe in your room. MINI-BAR Every room is equipped with a mini-bar. Please call room service to order additional items. MUSEUMS Heidelberg offers a large number of interesting museums. Please contact our concierge for further information. NON-SMOKING ROOMS Most of our rooms are non-smoking rooms. PARKING FACILITIES Parking is available in the public underground garage at the hotel. Please contact our concierge, who will park your car in the garage or pick it up for you. Information of parking fees can be obtained from our concierge. PHARMACY Our concierge can provide information as to which pharmacies are open outside regular opening hours. PILLOWS The pillows on our bed contain down. The head of housekeeping can provide you with hypoallergenic pillows or neck pillows or rolls upon request. RADIO Several radio stations can be received via your TV set. RAILWAY CONNECTIONS Please contact our concierge for any information you may require on railway connections from the central station in Heidelberg or Mannheim. RAZORS Electric and hand razors can be obtained from our concierge. 503/ 504

10 RECEPTION In case you require any further information, please contact our reception. ROOM KEY All of our hotel doors have been equipped with top security locksplease no not leave your key in the door. Be sure to give your room key back to our concierge prior to departure. You can also leave your key with the concierge when you leave the hotel during your stay. ROOM RESERVATIONS Please contact reception or our reservations department to change or make new reservations. Our concierge will be happy to assist you in making arrangements and reservations for other hotels as well. ROOM SERVICE Detailed information are available in the section on Restaurants & Bar. RESTAURANTS Detailed information are available in the section on Restaurants & Bar or contact our concierge. SAFE Your room is equipped with a small safe. You are encouraged to store your valuables in the hotel safe at the reception. SAFETY All our guest rooms and facilities are equipped with signs indicating the next emergency exit. The hotel corridors have been equipped with fire alarms and smoke detectors. SAUNA / SANARIUM / STEAM BATH Please see Spa Facilities for further information. 503/ /

11 SECURITY Your Hotelpass contains your hotel ID card. Please have it with you in order to receive your room key from the concierge and to have charges for services booked to your account. When you are in the room, please lock the door to your room by turning the latch. Please insert the safety chain as well. All guest rooms and facilities are equipped with signs that point towards the next emergency exit. The hotel corridors have been equipped with fire alarms and smoke detectors. SHOE CLEANING SERVICE If you like to use our shoe cleaning service, please place your shoes in front of your door by 02:00 a.m. During the day, please contact our concierge if you need to have your shoes cleaned. SHOPPING Heidelberg offers a wide variety of shops and department stores. Most of Heidelberg s stores and boutiques are in the immediate vicinity of the Europäische Hof. Please contact our concierge for information on shopping in Heidelberg. SOLARIUM Our Solarium is located on the 5th floor next to the fitness center. Follow the signs to the Spa. The solarium is open 24 hours. Tanning beds are coin-operated. Please contact the Spa staff or our concierge for details. SPA FACILITIES Our Spa facilities include a swimming pool, sauna, samarium, steam bath and a tanning are. Our spa facilities are open from 09:00 a.m. to 09:00 p.m. They can be accessed directly from your room via the stairs or elevators. Please follow the signs to the spa Should you wish to use the spa facilities before the regular opening hours, please contact our concierge the day before. SPORTS Heidelberg and its surroundings offer a wide range of sporting activities. Please contact our concierge for further information. STAMPS / KIOSK Stamps and newspapers can be purchased from our concierge. 182

12 STATIONARY Stationary is provided in the stationary folder in your room. Should you require additional stationary, please contact our concierge. STEAM BATH Please see Spa facilities for further information. SWIMMING POOL Please see Spa facilities for further information. TANNING ROOM Our tanning room is located on the 5th floor next to the fitness center. Follow the signs to the Spa. The solarium is open 24 hours. Tanning beds are coin-operated. Please contact the Spa staff or our concierge for details. TAXI Please contact our concierge to arrange for a taxi. TELEPHONE All our guest rooms are equipped with a telephone. TELEVISION Information on the various TV stations available is provided in the TV guide on your television set. A fee is charged for Pay TV. Once the selection has been made from the menu on the TV screen the fee will automatically be added to your bill. Please notify reception if you wish to have the Pay TV program deactivated from your room. THEATER For information on the current program or for ticket reservations, please contact our concierge. TIES Please contact our concierge if you wish to borrow a tie. TOILETRIES Various toiletries, such as razors, shaving cream, toothpastes, combs and other items are available from our concierge. 182

13 TRANSFER If you would like to use our limousine service or arrange for a taxi or transfer service via van to Frankfurt airport or to the train station in Heidelberg or Mannheim, please contact our concierge for information and reservation. UMBRELLAS Our concierge can provide you with a large umbrella, if the umbrella in your room is not big enough. VOLTAGE Germany uses a 220 volt/50 Hz AC. Converters and adapters are available from our concierge. WAKE-UP SERVICE Please notify reception or our concierge, if you wish to use our wakeup service. WEATHER FORECAST Please contact the reception, for information on the weather forecast. WINE AND SPIRITS Our hotel s restaurant staff will be happy to assist you in purchasing wine and spirits as a gift or for you own use. 503/ / 512

14 Fitness & Beauty

15 Panorama Spa Our Panorama SPA Club provides a haven of well-being high up over the roofs of Heidelberg. It consists of a sauna, sanarium, steam-bath, solarium, swimming-pool, the latest fitness equipment, and a sun terrace that commands a spectacular view of Heidelberg s world-famous Castle. Here, on an expanse of over 600 m², hotel guests and Heidelberg citizens in search of relaxation and recreation from the hectic bustle of modern life will find everything they need for the restoration of mind and body alike. Our wellness and beauty area is also at your service for cosmetic treatments and massages. OPENING HOURS POOL: Sunday - Thursday: Friday and Saturday: SAUNA: Sunday - Thursday: Friday and Saturday: 09:00 a.m. - 09:00 p.m. 09:00 a.m. - 10:00 p.m. 09:00 a.m. - 09:00 p.m. 09:00 a.m. - 10:00 p.m. In case you would like to use the pool or sauna before the regular opening hours, please contact our concierge or reception. CONTACT PERSON: You can reach our Spa staff under +49(0) or you can send us an to spa@europaeischerhof.com Management Panorama Spa: Mrs. Mona Schulte-Zurhausen

16 Restaurants & Bars

17 Pamper yourself culinary Our culinary diversity leaves nothing to be desired. We offer something for everyone. The Europäische Hof offers deliciouse meals at the highest level in its Fine- Dining-Restaurant. To assure, that the perfect meal is provided for every taste and different occasions, various dining venues are available. OPENING HOURS RESTAURANT DIE KURFÜRSTENSTUBE Monday - Friday: 06:30 p.m. - 11:00 p.m. Saturday, Sunday and Bank Holiday: 12:00 a.m. - 11:00 p.m. During the month of July and August the restaurant is closed. RESTAURANT FRITZ Monday - Friday: 12:00 a.m. - 06:30 p.m. During the month of July and August the restaurant is closed. SUMMERRESTAURANT July and August everyday Monday - Sunday 12:00 a.m. - 10:00 p.m. BISTRO EUROP-TREFF Monday - Friday: Saturday: Sunday and Bank Holiday closed EUROPA BAR Monday - Sunday: 09:00 a.m. - 06:00 p.m. 09:00 a.m. - 04:00 p.m. from 05:00 p.m. CONTACT PERSON: You can reach our F&B Department under +49(0) / +49(0) or you can write us an to f-b@europaeischerhof.com F&B Manager: Mr. Ingo Binz

18 Die Kurfürstenstube The fine-dining restaurant Die Kurfürstenstube is renowned among connoisseurs for its superb cuisine and outstanding sevice. You can either enjoy our menu or delicate à la carte dishes. In order to guaranty you your favorite table, we kindly ask you to make a reservation. Opening Hour: Monday until Friday from 06:30 p.m. - 11:00 p.m. On weekends and bank holidays the restaurant is open from 12:00 a.m. until 11:00 p.m. During the month of July and August the restaurant is closed. Reservations: For reservations please contact our banquting department under +49(0) / +49(0) or contact our concierge.

19 Restaurant Fritz The restaurant FRITZ is named in memory of Fritz Gabler, the founder of the Europäischer Hof. Here you can enjoy the classics of German cuisine and corresponding wines. Opening Hour: Monday until Friday from 12:00 p.m. - 06:30 p.m. During the month of July and August the restaurant is closed. Reservations: For reservations please contact our banquting department under +49(0) / +49(0) or contact our concierge.

20 Brunch & Breakfast at the Europ-Treff Breakfast, brunch or meals outside conventional opening hours we will warmly indulge you in our cafeteria Europ-Treff. Opening hours: Monday - Friday: Saturday: 09:00 a.m. - 06:00 p.m. 09:00 a.m. - 04:00 p.m. (Closed during the month of August) Reservations: For reservations please contact our Banquting Department under +49(0) / +49(0) or contact our concierge.

21 Summerrestaurant Enjoy the sun and life in the heart of the city. Take a seat in our Mediterranean city oasis and give yourself a well-deserved break. Having once enjoyed the mild summer breeze, you will never forget it. Opening hours: Our summerrestaurant is open during the month of July and August, daily from 12:00 a.m. until 10:00 p.m. Reservations: For reservations please contact our Banquting Department under +49(0) / +49(0) or contact our concierge.

22 Europa-Bar Attached to the lobby and connected to it, the cosy wood panelled Europa Bar invites not only hotel guests, but also Heidelberg s citizens to linger. Opening hours: Monday - Sunday: from 05:00 p.m.

23 Room Service

24 Room Service Dear guest, you can order in room breakfast from 06:30 a.m. until 02:00 p.m. There will be no additional fee. Room service is available from 06:30 a.m. until 11:00 p.m. You can find a detailed menu in your room. Please notice, that we charge addition fees for the following: Orders till 20,00: 5,00 service charge Orders above 20,00: 10,00 service charge In case you have any allergies, we inform you in our menu about the different allergen. For any orders please dial.