Location Score Trend. Score. Receipt upload % #1 Q: Receipt Upload $8.00 View Photo

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1 Location Score Trend Evaluation Score 91.0% Visit Rank This shop ranks #6 of 9 shops for this location since Last 5 Recent Visits October 27, % September 22, % August 08, % June 17, % May 08, % Mill Hall 10/27/ :01 PM 12:39 PM Scores Score Points Total Score: 91% 91 of 100 Curb Appeal: 100% 8 of 8 Restrooms: 100% 20 of 20 Interior: 100% 36 of 36 Service Quality: 75% 27 of 36 Receipt upload % #1 Q: Receipt Upload $8.00 View Photo Curb Appeal 100% 8/8 #1 Q: Landscaping is clean, neatly trimmed and well maintained? Flying J 1/7

2 #2 Q: Exterior trash cans and cigarette cans are clean and not overflowing. All exterior benches are clean and in good repair? #3 Q: Sidewalks are clean and free of debris? #4 Q: Parking lot/curbing/drains are clean, in good repair? #5 Q: Dumpster area is clean and properly maintained? #6 Q: Front doors are clean and in good repair? #7 Q: Building and window ledges are clean and in good repair? #8 Q: Monument, Pole, Entrance and Directional Signs are clean and in good repair? Restrooms 100% 20/20 #1 Q: Restrooms Assessment completed in Ladies/Men's or both Both Not Scored #2 Q: All walls are clean and in good repair? Yes 2/2 Flying J #3 Q: All flooring is clean, dry and free of debris? #4 Q: Exhaust fans are clean and functioning properly? Yes 2/2 #5 Q: All mirrors, door jambs and partitions are clean and in good repair? Yes 2/2 #6 Q: Restrooms are fresh smelling? Yes 2/2 #7 Q: Hand sinks and faucets are clean and in good repair with hot and cold water available? Yes 2/2 #8 Q: All toilets and urinals are clean and in good repair? Yes 2/2 #9 Q: Soap dispensers are stocked, clean and functional? #10 Q: Paper towels, toilet tissue and seat covers are stocked; dispensers are clean and functional? Yes 2/2 #11 Q: Ladies restrooms have clean receptacles for sanitary napkins? #12 Q: Baby changing station is clean and in good repair with a clean safety strap in place; baby liners are stocked? Yes 2/2 #13 Q: All lights must be in place and operational Interior 100% 36/36 #1 Q: Foyer area walls, ledges, mats and baseboards are clean and in good repair? #2 Q: Foyer area smells fresh, no offensive odors present? #3 Q: All promotional materials are clean and in good repair? #4 Q: Cashier stand /host/hostess stand is clean, organized and in good repair? #5 Q: Wait area and benches are clean, free of debris and in good repair? #6 Q: All carpets are clean; stain free and in good repair? Yes 3/3 #7 Q: Booths and upholstery are clean and in good repair? Yes 2/2 #8 Q: Dining room is fresh smelling and a comfortable temperature? #9 Q: Were you comfortable with the atmosphere/ambiance of the restaurant? Yes 2/2 2/7

3 #10 Q: All light fixtures and ceiling fans (if present) are clean, dust free and function properly? #11 Q: High chairs-booster seats are clean and in good repair? Does not apply 1/1 #12 Q: All partitions and windows are clean and in good repair? #13 Q: All vents and ceiling tiles are clean and in good repair? #14 Q: Counter tops are clean and in good repair? #15 Q: Table tops and bases are clean and in good repair? #16 Q: All menus and table tents are clean and in good repair? Yes 2/2 #17 Q: Service areas are clean and organized? #18 Q: Floors in service areas are clean and free of debris? #19 Q: There was no evidence of 'live' pest in the restaurant? No 3/3 #20 Q: All employees' clothing looks professional and presentable. All display a pleasant demeanor? Yes 4/4 #21 Q: Nametags are present on all employees #22 Q: All managers' clothing looks professional and presentable? Does not apply 5/5 Employees % #1 Q: On Duty Manager Not Observed #2 Q: Server Sabrina, female, 5'8", brown hair. Wearing a camo shirt under her Denny's polo. Service Quality 75% 27/36 #1 Q: Were you greeted in a timely manner? Yes 2/2 #2 Q: Server attempts to upsell your order by suggesting a specific beverage (excluding coffee), soup, salad, seasoned fries, appetizer, dessert, etc No Suggestions made No 0/2 #3 Q: Was your food prepared as expected and delivered in a timely manner? No 0/3 The location was out of biscuits for the biscuits and gravy meal. The waitress offered bread, then returned to inform me that they were also out of wheat bread. In addition, I overheard another customer being told they were out of steak skewers for the skillet meal. She noted that their truck had not arrived. #4 Q: Was your food served at an appropriate temperature? Yes 3/3 #5 Q: Did anyone check after your food was served to ensure it was prepared properly? Yes 4/4 #6 Q: Were you offered refills on refillable beverages such as coffee, tea, soda? Yes 4/4 #7 Q: Did you observe a manager or person who appeared in charge interacting with the staff and guests? No one stood out as being the manager on the service floor. No 0/3 #8 Q: Was your server smiling and pleasant? Yes 6/6 #9 Q: Tables are pre-bussed as needed? Yes 3/3 #10 Q: Your check is accurate/all ordered items listed on check? No 0/1 3/7

4 Coffee not added. #11 Q: Tables are cleaned and reset within 5 minutes after the guest leaves? Yes 2/2 #12 Q: If you experienced any problems, were they resolved to your satisfaction? Yes 2/2 The location was out of multiple food items, including the biscuits for my biscuits and gravy. The waitress offered me toast in it's place. #13 Q: Were you thanked and invited to return? #14 Q: Did you perceive your meal to be of good value? Yes Not Scored #15 Q: Were you presented with the $2 $4 $6 $8 value menu when seated? No Not Scored Guest Satisfaction % #1 Q: Would you come back to Denny's if you weren't coming as a shopper? I would return. The staff was very friendly and apologized for the missing items. The $2,4,6,8 meal was very valuable for the meal that I received. #2 Q: Comments: I arrived and was greeted within 15 seconds of entering by the hostess. She asked if it was just me. I said yes, and she quickly took me to a booth near the rear of the restaurant. The hostess asked what I wanted to drink, and the waitress arrived with my water and a menu. I had to retrieve the 2,4,6,8 menu off the table tent holder. It was not in the main menus delivered. After approximately 3 minutes, she returned and took my order. I selected the $4 biscuits and gravy meal and a $2 short stack. She quickly returned to inform me that they were out of biscuits. She offered toast and I asked for wheat. She returned immediately to tell me they were also out of wheat bread. I selected sour dough. When my food arrived, about 8 minutes later, my pancakes were missing. I asked about them and she went to the back to get them. Before she left, I asked for a coffee as well. She returned 3 minutes later with my coffee, short stack, and a bottle of syrup. I enjoyed my meal, and Sabrina checked back after about 5 minutes to check if everything was ok. After 15 minutes, she returned and asked if I needed anything else. I said no, so she dropped off the check. I left to pay after another 2 minutes. The location was clean and well maintained. Exceeding Expections % #1 Q: Did anyone exceed your expectations? Not Scored 4/7

5 Photos 5/7

6 Question for Section: Receipt upload #1 6/7

7 TCPDF ( 7/7