TAKING THE COURSE TO GROWTH

Transcription

1 TAKING THE COURSE TO GROWTH MAY 5, 2013 VENDING CRUISE, PALMA Sponsors:

2 THE PROGRAMME AT A GLANCE 14:30-19:00 CONFERENCE TAKING THE COURSE TO GROWTH 14:30 14:45 STATE OF THE INDUSTRY REPORT BY ARNAUD VAN AMERONGEN, EVA PRESIDENT 14:45 15:15 GROWTH OPPORTUNITIES IN CHALLENGING TIMES BY DAVID KIRBY, PWC 15:15 15:35 PREMIUM COFFEE SERVICE: OPPORTUNITY OR CHALLENGE? BY JAN MARCK VRIJLANDT, SELECTA 15:35 15:55 Q&AS 15:55 16:20 COFFEE BREAK 16:20 16:50 THE UNBELIEVABLE WORLD OF VENDING MACHINES BY FABRIZIO VALENTE, KIKI LAB 16:50 17:10 IT SOLUTIONS, AN ESSENTIAL PART OF COST REDUCTION & INTRINSIC TO THE DECISION MAKING PROCESS: A CONCRETE EXPERIENCE BY GIOVANNI NEBIOLO, CEO SUPERMATIC SPA 17:10 17:25 Q&AS 17:25 17:40 COFFEE BREAK 17:40 18:25 PRESENTATION OF THE 3 BEST PROJECTS IN THE EVA IMAGE OF VENDING AWARD 18:25-18:40 CONCLUSION BY ARNAUD VAN AMERONGEN, EVA PRESIDENT Moderator: Catherine Piana, EVA Director-General 19:00 20:30 EVA COCKTAIL AND VENDING AWARD DRESS CODE: SMART CASUAL 3

3 THE AGENDA 5 MAY 14:30-19:00 CONFERENCE TAKING THE COURSE TO GROWTH (GIARDINO ISOLA BELLA ROOM) 19:00-20:30 EVA COCKTAIL AND VENDING AWARD (GIARDINO ISOLA BELLA ROOM) Conference Taking the course to growth 14:00 14:30 Registration 14:30 14:45 State of the Industry Report by Arnaud van Amerongen, EVA President Is the EVA ignoring the current economic recession? Are we disconnected from reality? Quite the other way round! It would be foolish to think that the vending industry is exempt from today s economic conditions. However, there are also opportunities out there, to diversify and grow the business, and thus some good reasons to have well-grounded hope for the industry s future. 4

4 14:45 15:15 Growth Opportunities in Challenging Times by David Kirby, Assistant Director, Strategy, PriceWaterhouseCoopers As the economy in Europe moves into the 'new normal', a phase in the economic cycle, characterized by low growth and volatility, we will discuss how the vending industry can continue to pursue growth opportunities. We will discuss how consumer demands continue to evolve quickly in spite of the challenging macro background, and where opportunities can be found in areas such as product proposition, pricing, operating model, capital expenditure and over the longer term, industry consolidation." 15:15 15:35 Premium Coffee Service: Opportunity or Challenge? by JM. Vrijlandt, Group Sales and Marketing Director, Selecta Management AG Whilst consumers spend more money for their coffee on the go (Starbucks) and at home (Nespresso), the vending industry did not yet benefit from the coffee value tail wind. Employees want better coffee at their workplace too. And they are willing to pay for it, but vending operators have to think differently and offer a completely different coffee experience, away from traditional hot drink vending. A great opportunity for our industry, but it also challenges the operator. 15:35 15:55 Q&As 15:55 16:20 Coffee Break 5

5 16:20 16:50 The Unbelievable World of Vending Machines by Fabrizio Valente, CEO of Kiki Lab Fabrizio Valente, CEO of Kiki Lab and member of the international network Ebeltoft Group, will share trends and successful cases of Vending Machines around the world, with the audience. A VM is THE new channel for many Retailers and FMCG Manufacturers to increase sales; to reinforce customer loyalty to brands; to stimulate impulse buying; to boost brand image; to develop cross-channel strategies: on-line & off-line, by exploiting the new media tools, from social to geo-localization. The aim of this presentation is to inspire the audience to invest into new ideas, new partnerships, and new projects, from the most basic to the most innovative. 16:50 17:10 IT Solutions, an Essential Part of Cost Reduction & Intrinsic to the Decision Making Process: a Concrete Experience by Giovanni Nebiolo, CEO Supermatic Spa In the context of the current economic and financial crisis, which forces companies to rethink their strategies, Supermatic is undergoing a process of change to improve its governance and customer relations. We are strongly investing to get the highest level of efficiency and quality in our marketplace, by optimizing our operational processes, and adopting, in particular, advanced quality methodologies such as Lean Six Sigma. Through a close partnership with Digisoft, we are successfully introducing new IT infrastructures, specially developed for vending, essential to support process re-engineering, from data collection and analysis to data management. This allows for interception of critical factors in each phase of the process, which could lead to a loss of quality and to measure quality improvements. This redesign involves the company as a whole, affecting and pervading all its components (workflows, organization, technology and management), with the ultimate aim of innovation breakthrough 6

6 17:10 17:25 Q&As 17:25 17:40 Coffee Break 17:40 18:25 Presentation of the 3 best projects in the EVA Image of Vending Award The companies and projects that are competing for the Image of Vending Award: Azkoyen SA: Azkoyen Novara Bianchi Vending Group: Duo, be the one Bravilor Bonamat: Esprecious BWT water + more: BESTMAX BALANCE Coges: Coges Engine D.A. Design Group: Self Store 24H Gearomat: smart mobile vending with Gearomat control system Gruppo Argenta: Eni shop 24 Intel & Costa Enterprises Ltd: Marlow CEM-200 Self-Serve Espresso Bar MEI: MEI CashFlow 5in1 ecash NAVSA: Programme "FeelGood" N&W GLOBAL VENDING: KARISMA Rhea Vendors Group: HAL (Hospitality Area Lounge); TM-ON telemetry technology SandenVendo: G-Drink Finger Point + CO2 cooling unit SwissPrimePack: Vending cup "Latte Macchiatto" U-Select-it: Alpine Elevator Westomatic Vending Services: The Sigma Touch 18:25-18:40 Conclusion by Arnaud van Amerongen, EVA President 19:00 20:30 EVA Cocktail and Vending Award 7