JRN TO RAISE THE JOLLY ROGER

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1 CONNECTION Vol. 7 No. 6 June 2004 JRN TO RAISE THE JOLLY ROGER LEADER OF THE BUCKET BRIGADE Building on the success of the Foley, AL KFC/LJS, JRN plans to reopen the Antioch, TN KFC as a 2 in 1 with Long John Silver. Plans are in the works to open several more KFC/LJS restaurants in the near future. This will require extensive planning and training. For example, see the note and photos below. We recently had Lou Snider, Tony George, Debbie Hunter and Terry Jennings in Foley, AL training on Long John Silver. They were led by Yum Implementation Coaches Randi Cohen and Steve Smith. We enjoyed having them in our area and wish their success with their new KL (KFC/LJS) in Antioch, Tennessee. George Embling, Area Manager for Foley. Jack Hager, JRN Regional Manager, was the first winner of the Bucket Award given by President Gregg Dedrick. This picture of Jack (right) and Gregg (left) hangs in the KFC Hall of Fame at the headquarters in Louisville, KY. (photo of photo by Tyrone Neal) Margaret Lipham (right) trains Tony George at the LJS Dishing station. Debbie Hunter looks on as Lou Snider cooks. Behind Debbie is Stacie Cacho.

2 JRN CONNECTION June 2004 Vol. 7, No. 6 2 NEWS FROM THE TRENCHES SPRINGHILL ON TOP Chris Capps I wanted to recognize a team that I felt truly exemplified what "Customer Mania" is all about. I visited the team on Springhill Ave. in Mobile, Alabama today. The RGM of the restaurant was Eddie VonLochausen. Talk about customer mania, this guy should be on the poster! He is very involved with everything in the restaurant, and still takes the time to stop and suggestive sell apple turnovers to a customer as he walks by!! I heard one of his closings today as "Thanks for stopping by 'Chicken Capital USA'". Now if that's not paying attention to advertising, I'm not sure what is. Not only Eddie showed this behavior, but the entire team was SUPER focused. Mike Driver, AUM, actually did a speed exercise with a team member to show her how it felt to stand in line for two minutes. This team member was so concerned that she was not meeting her speed target and SHE wanted to do something about it. Playing in the kitchen area was the training video for Oven Roasted strips. I wondered about this until a team member walked by me reciting the steps. They have been watching/listening to the training videos for some time now. I guess if they hear it enough, it just kind of sinks in? I know that after a while I felt Tony Mastropaolo was really in the restaurant and Mike Heffley was the actual RGM walking around trouble-shooting strip appearance :). Needless to say this team is doing an awesome job practicing Customer Mania everyday. I could really tell this was not just a show. Everyone was truly concerned on how their store looked to their customers. CSTMs were getting upset when they saw the slightest smudge on the window. Oh and by the way, I did perform a CER while I was there. They scored an awesome 94% which was a huge improvement over their prior visits. This team has caught on to the benefits of everyday "Customer Mania" and are really making it work for them. So a STANDING Champs Cheer for Eddie, Mike, and the entire team in Mobile. Thanks for everything you do!!! I enclosed a picture of this great team! Chris Capps, Champs & Recogniton Specialist, Alabama/Georgia/Florida (Continued in next column) TAKE THAT, SMARTY JONES! Just wanted you all to know that Bristol #3 MGR. Allen Fleenor has just received a Triple Crown Award and I would like to congratulate Allen and his team. George Fraley, Area Manager DALTON TOO Congratulations West Dalton, GA for a Triple Crown!!!!!!! Sheree Bates, Area Manager AND FOR SALEM! Congratulations to Regina and team in Salem, Illinois for receiving a Triple Crown! Great job!!! Ramona Robison, Area Manager AND LITTLE FRANKLIN Little Franklin received a Triple Crown as of their second round of CHAMPS for May. Terry Jennings, Area Manager Regional Manager Roy Kuester enjoys his new company car on his way to work, but has downsized due to gas prices. Springhill (Continued from 1st column) Way to go Springhill Ave.! You guys are doing some Great things!!! Keep up the great focus. Joe Mitchell, Champs and Recognition Specialist, Tampa & S. Florida Great job Eddie. This is true "Shadow of the Leader". Awesome. Luis Sandoval, Champs Recognition Specialist, North Florida/Georgia region. Great job team and great recognition, Chris. Laverne Whitby

3 JRN CONNECTION June 2004 Vol. 7, No. 6 3 COMMISSIONER KING S ANGEL Ashley and John Neal, children of Clay and Tina Neal, helping out at JRN doing the kind of shredding you do without a skateboard. TITANIC IS STILL BIG April 12,1912, Titanic sets sail for London England as the White Star line fought the Red Star line. The Titanic was the biggest ship known to man. Titanic set forth on its journey on April 12, The course for the Titanic was Queenstown, Ireland then to New York City. Almost identical to its stately older sister ship, the R.M.S Olympic, each steamstack was painted gold and black. On April 15,1912 was the sad night the Titanic sank. There were 20 boats floating nearby people died with some boats only being half full. That dreadful night was a night to remember. John R. Neal II G nya TyArie Hudson was born March 24, She is the daughter of Torsha King and Glenn Hudson Jr. G nya weighed 5lbs. 6 oz. and 19 ¼ inches long. Her grandmother is Janice King, RGM at the Brownsville, TN KFC. Janice has been appointed to the Haywood County Commission to fill a vacated seat. She has filed for election to fill the seat in the next election. CAMPAIGN FOR SUCCESS, JANICE!! Cole, Polk Hotel manager Gloria Erwin s adopted son, came all the way from Guatemala to ride Joe Kendall. HONORS FOR ANGELA Angela Carol Follis of Columbia has been named to the Dean's List for spring 2004 at Lambuth University in Jackson. Angela is the daughter of Debbie Follis, JRN Accounting Supervisor. Kaylee Brooke Osborne, 6 years old, granddaughter of Becky Jewell, JRN Accounting, graduated from Kindergarten with all 100's. Her Granna is very proud.

4 JRN CONNECTION January 2004 Vol. 7, No. 6 4 CUSTOMER COMMENDATIONS The Strawberry Plains, Knoxville, TN KFC is clean, the staff polite, and their overall visit was wonderful, say two dine-in customers. Hospitality is good at the Fort Valley, GA restaurant, according to a carry-out customer. Keytrick and Justin, also at Fort Valley, are polite, helpful and courteous, says a dine-in customer who adds that she was indecisive, but they were nice and assisted her in making a decision. A customer of the Airport Blvd. Mobile, AL KFC says the service there is always great. Carlos in the North 9 th Pensacola, FL restaurant is extremely polite, says a drive-thru customer. She also says he is very nice and professional. Josh, in the Mauldin, SC store, is outstanding, says a carry-out customer. He is very polite and efficient. The food was particularly good this evening. The customer adds that he loves the new serving trays. Myrtle in the Kilmarnock, VA KFC is always helpful and polite, says a dine-in customer. A dine-in customer of the Dawson Rd. Albany, GA KFC says that he received excellent service. Forrest, at the Skyland, Asheville, NC restaurant, is very professional according to a drive-thru customer. Gwen, Sherrica, Christana, Jimmy and Quentis at the Gulf Beach Hwy. Pensacola, FL store are very kind, helpful, friendly and nice says a drive-thru customer. He says theirs was the best customer service he has received in a long time. Michael and Crystal at the Sevierville, TN KFC are very nice, says a dine-in customer. Denise and the crew at the Bell Rd. Nashville, TN store are very friendly, and the store is very clean, says a carry-out customer. The Employees are always very pleasant and polite and extremely friendly and the food is always hot and fresh at the North Slappey, Albany, GA store, according to a drive-thru customer. Nick, at the Aquia, Stafford, VA restaurant provides excellent service, says a dine-in customer. The customer also says that service was quick and his order was correct. Also, the food is good. At the McMinnville, TN KFC a dine-in customer says that the buffet is very clean and in good condition, and the store is also very clean. Theresa, an employee at the Radford, VA store, is very nice, helpful and courteous, says a dine-in customer. Pam in the Saraland, AL KFC was very nice, friendly, and apologetic because the service was slow. Kyle, at the River Ridge, Asheville, NC restaurant is exceptionally polite, and courteous according to a drive-thru customer. A carry-out customer of the North 9 th Pensacola, FL store says the original recipe chicken breast, biscuits and cole slaw are all delicious. The W. Walnut Ave. Dalton, GA KFC is clean, and the food is hot, says a dine-in customer. Also Pam and the male cashier are fast and friendly. Service is excellent and the employees are friendly at the Gloucester, Hayes, VA restaurant, says a dine-in customer. A drive-thru customer of the Taylors, SC store ordered a 3 piece Crispy Strip meal and the male employee politely told her that one of the strips was small. He offered her a roasted strip to replace it, but she accepted an extra biscuit instead. The customer says the employees are always friendly and professional, and she is very pleased with the service.

5 JRN CONNECTION June 2004 Vol. 7, No. 6 5 CUSTOMER COMMENDATIONS (Continued) The Mauldin, SC store offers excellent customer service, says a drive-thru customer. She also says that Carmine is extremely helpful and polite. A drive-thru customer of the North 9 th Ave Pensacola, FL restaurant appreciates the fast and friendly service offered by Carlos. A dine-in customer of the Strawberry Plains, Knoxville, TN KFC says that the service and food there is always exceptional. Another customer at the same store says the unit is very clean and Ann is very helpful. He adds that the food was fresh and hot and he had a pleasant experience. Jason and Grover gave her excellent service, says a drive-thru customer of the Timberlake, Lynchburg, VA store. She adds that the chicken is excellent. The service was very excellent, writes a dine-in customer of the Richmond Rd. Lexington, KY restaurant. The guy, Mike, waited on me and was very polite and helpful to my needs. The food was fresh and very tasty. He waited on me in no time flat and was very anxious to my needs. She felt like she was at home, writes a dine-in customer at the Hickory Hollow, Antioch, TN KFC. She says the person serving her was sweet and friendly and took the time to do a great job, despite the long line from the door. I stop in for the buffet usually weekly, writes a dine-in customer of the Cool Springs, Franklin, TN KFC. The gentleman at the register, the manager I believe, really makes an effort to make you feel like you are in a restaurant and not just in a fast food place. He even remembers my name now, which, while not necessary to keep my business, is such a positive thing that I felt someone needed to know. Keep it up, and I will keep coming. MICHELLE LOVES MANCHESTER AND VICE VERSA My name is Michelle Varden, I am the crew leader at Manchester, TN. I was recently out of work for two months due to illness. I just came back May 4. I m glad to be back. I would like to say a very special THANKS to Donnie Spears, Asst. Manager, and Jon Jay, one of the crew members, for the phone calls and visits while I was out sick. And THANKS to the rest of the crew for all the well wishes while I was out. THANKS EVERYONE! I am so glad that I work with and for such a wonderful, caring group of people. THANKS AGAIN! Michelle Varden, Crew Leader (I apologize to Michelle and the Manchester crew for leaving this out of the previous newsletter-allen.) Customer Commendations (Continued) Another customer, dine-in, at the same store says that Lou is a great employee, he is very helpful, has a great demeanor and radiates joy. The service is wonderful at the Fort Oglethorpe, GA store, even when the store is busy, says a dine-in customer. Trina at the Fort Valley, GA restaurant provides excellent service, and the food is great, says a dine-in customer. Mia and Jontue work well together at preparing my order for the new oven strips, which were delicious, writes a drive-thru customer of the Fort Valley, GA store. (What s your secret, Mia and Jontue? No, Really! What is your secret?). The employees are always friendly at the Kannapolis, NC restaurant, says a drive-thru customer. During her visit a carry-out customer received excellent service from Sherry and Melissa at the Massaponax, Fredericksburg, VA KFC. She says that both employees were exceptionally professional, efficient, polite and accommodating. A dine-in customer of the Gloucester, Hayes, VA store says that he always receives great customer service and that the food is always fresh. (More Customer Commendations on page 8)

6 JRN CONNECTION June 2004 Vol. 7, No. 6 6 Emmet (Continued from previous column) & I don't know that I could swab a floor any better than her. While cleaning, not using me as a reason to stop, she was very friendly and talked to me. She is worth her weight in gold to KFC. Jessica brought the potatoes to our table and seemed to go out of her way to ask if we were sure there was nothing else she could do for us. We told Mgr. Paul he was great too! Thank-you. Another, carry-out, customer at Emmet St. says that the service during the day is always great, especially from Wendy and Karen. HERE S TO EMMET ST. Jessica, Gerri & Paul KFC 1705 North Emmet Street Charlottesville, VA Hey Guys, Just wanted to say "Thanks" for all of your help and support! You're doing a wonderful job for us in Charlottesville! I don't always have the opportunity to let folks know that I can see all the hard work it takes to make a KFC a success. However, our customers get to see us in action every day, both good and bad! Recently a customer wrote the KFC Customer Hotline and had many wonderful things to say about all of you folks.* How you took a bad day and turned it into something better than expected! This is what I call genuine Hospitality and looking for ways to say "YES" to our customers. Thanks again for all the hard work and support in Charlottesville, looking forward to a great summer! Jack Hager, Regional Manager *This is that message: Been to KFC before, I know how your food tastes. I'm impressed with Gerri, was really cleaning your lobby not just wasting time, & very nice, Good worker, Great Service. Made my night. Had to tell you. I'm 47 y/o w/2 teens. We were at the school play late Sat. missing supper. Being hungry & try not to eat junk. Wanting what my kids call real food, we opted to go the 19 miles to Charlottesville (VA). Went to Long John Silvers. Received the most horrible service of any restaurant in my entire life. Left without eating. Never going back. Very tired, hungry, everyone ticked off; we went to KFC (Emmett St.). In line, the man in front of us wanted potatoes wedges & the girl said they were out, just as I was thinking, Oh great, another wonderful dining experience. She smiled at him and said, But we can have some more ready ASAP sir. She was so very nice. She smiled, took our order fast and even got it right after I changed it a couple of times. I sat down and my husband & kids completed our order. While waiting for them I noticed Gerri cleaning the lobby. Since my husband & myself are retired Navy Medical we know a bit about cleaning. What I saw was a person really cleaning the entire window not just going through the motions (Continued in next column) KFC CONQUERS COMMUNISM In previous Connections we have had pictures and articles about KFCs in other countries. Something not widely known is that in January of this year the 1,000 th KFC in China opened for business. All 1,000 RGMs in China gathered at the Great Wall for a Yum Cheer! I m not sure this is what David Novak and others mean by the Yum Dynasty, but it has to be coming close. Asia presents interesting challenges to KFC. Local tastes tend more toward rice than potatoes and many of the restaurants have menus unusual by American tastes, but chicken remains the standard. Another challenge is the competition, which in some cases tries to capitalize on KFC s success. For example, the logo for Yongzhe fast food, looks like a cross between Colonel Sanders and Chairman Mao. Currently KFC is the most recognized brand all across the world.

7 JRN CONNECTION June 2004 Vol. 7, No. 6 7 JANE GREEN S PARTY PAGE Aquia has a birth! Tiffany and James Corbin are the proud parents of a new baby boy born on the due date, May 23, 2004 at 10:40 a.m. 7lbs 8 oz 20 inches long. He has been named after the father. Jane Green is the proud Godmother. This is our next generation of Corbins who some day I hope will work at KFC. Jane Green, Area Manager A Safety party was held at Aquia to celebrate having no accidents in At a party for seniors at Massaponax and Aquia: L to R standing, Raynell Stukes, Renard Butler and Jason Brooks, kneeling, Neal[Maurice O Neal (That s right, Neal is kneeling, want to make something of it?)]. Tiffany Corbin, CSW at the Aquia KFC, designed the Dancing Colonel Safety pin. She is married and is on maternity leave. Her son is pictured above with Jane Green Senior Party Prizes

8 JRN CONNECTION June 2004 Vol. 7, No. 1 8 FLIPPING OVER LI L FRANKLIN To whom it concerns: I used to come in here and get really crappy service-never any chicken ready. Now-I come in and chicken is always ready, always fresh. The staff is very friendly and always helpful. Thelma has waited on me several times and I would say she is one of the nicest people in this building. Hats off to your crew! Great Job! This letter was from a customer of the Columbia Ave, Franklin, TN store. Area Manager Mike Zumbahlen shows how it s done at Atoka, TN. KEEPING IT CLEAN An article by Editor Rusty Carter in the April 17, 2004 Virginia Gazette of Williamsburg VA gave the lowdown on health inspections, why some restaurants are cleaner than others. The KFC on Richmond Rd. in Williamsburg, VA was mentioned and RGM Gloria Radford was quoted in the article. Gloria agreed with the suggestion that to-do lists make the job of maintaining a clean restaurant easier. We do a daily and weekly cleaning list, Gloria said. We focus on something different every day. If you eat in this KFC, you know it s clean. Gloria extends her cleanliness concerns to the parking lot as well. You have to be ready, not only for the health inspectors, but for the customers. You want to make it clean for them, she said. Thanks to Rusty Carter, Editor of the Virginia Gazette for permission to use this information. LORDY, LORDY, LOOK WHO S 40! And this wasn t even his birthday party. Acting as class clown is Mike Lake who turns 40 June 29 th. This was taken at Girl Scout Troop 2005 s end of year party. Mike volunteers his time to the girls. He is an Assistant Leader of the troop. Yes, Mike is a true Girl Scout! HAPPY BIRTHDAY, BUDDY! Love Always Donna, Ashley & Michaela CUSTOMER COMMENDATIONS (Continued) Employees at the Old Fort Parkway Murfreesboro, TN KFC are great, says a dine-in customer. She says that Tawanda displays exceptional service. Latoya is very nice and provides excellent service at the same store, according to another dine-in customer who adds that all the employees are friendly. Kristen at the Blacksburg, VA store provides great service says a drive-thru customer. Anthony is very friendly and polite says a dine-in customer of the Memorial Blvd. Murfreesboro, TN restaurant. Olney, IL KFC is great and the crew is very friendly says a dine-in customer who loves the buffet. A dine-in customer of the Mt. Sterling, KY store says that the buffet is always stocked. At the Lake City, TN restaurant a dine-in customer compliments all the employees and the manager for excellent service. And at the Lafayette Ave. Terre Haute, IN KFC the whole crew are great and the food is good. She had a very nice meal, says a customer at the Salem, VA store. She ordered the buffet and says the staff was helpful, especially Devin. And the unit was very clean.

9 JRN CONNECTION June 2004 Vol. 7, No. 1 9 JRN GATLINBURG STAMPEDE HEY! ANY T.P. OVER THERE? HEAR-NO-EVIL SEE-NO-EVIL SPEAK-NO-EVIL WHY DO I KEEP THINKING OF SPAGHETTI? IT S NOT A COOKIE! A LIVE CHICKEN IS SUPPOSED TO JUMP OUT FOR JOHN R S BIRTHDAY. LIVE BEFORE IT WAS BAKED? UHHH. THIS IS THE INTERNATIONAL SIGN OF THE RABBIT. FOUR MORE EARS!

10 JRN CONNECTION June 2004 Vol. 7, No JRN ANNIVERSARY DATES in July 2004 LAST NAME FIRST NAME LOCATION DATE YEARS DOTSON JACQUELINE ANN Corbin, KY 7/31/ FITZJERRELLS TAMMY MARIE Benton, IL 7/17/ KNOWLES LINDA GAIL Columbia, TN Office 7/30/ MOORE KIMBERLY SUE Marion, IL 7/12/ MORRIS DENNIS GARLAND Marion, VA 7/1/ COX TERESA M. Bristol #1, TN 7/2/ RODDY KELEN N. Nine Mile Rd. Pensacola, FL 7/10/ DENNIS ANGEL Crossville, TN 7/30/ DAVIS VELINA A. W. Oglethorpe, Albany, GA 7/2/ PITTS TAMELA ANN Columbia, TN Office 7/6/ HARRIS TONY W. Tate's Creek, Lexington, KY 7/21/ GOFF JR. MARION Rodney Shaw Regional Office 7/21/ FLEENOR DARRELL ALLEN Bristol #3, VA 7/16/ PERKINS JOHNNY E. LaFollette, TN 7/24/ HENDERSON JEANETTE L. Linton. IL 7/4/ SWANIGAN CARMEN F. Georgetown, KY 7/16/ JORDAN STACY S. Black Mountain, NC 7/8/ ROBERTS MELISSA D. Abingdon, VA 7/9/ DANIELS RAMONA L. Bristol #3, VA 7/22/ GANT GWENDOLYN Gulf Beach Pensacola, FL 7/27/ CHARLTON MARILYN Y. N. Monroe St. Tallahassee, FL 7/5/ NYMAN FAITH C. Richlands, Doran, VA 7/13/ JOHNSON VIRGINIA L. Travelers Rest, SC 7/21/ KING BRADFORD L Somerset 7/6/ RHEA VERNICE N. Gatlinburg, TN 7/21/ PANTOZZI PAMELA SUE Etowah, TN 7/1/ LEWIS ANGELA MICHELLE LaFollette, TN 7/2/ WEATHERLY BONNIE L Tate's Creek, Lexington, KY 7/6/ REAMS LUDEANA London, KY 7/8/ MAYFIELD STEPHANIE L Somerset 7/20/ ROSS SAMANTHA E LaFollette, TN 7/22/ HATFIELD MISTY M LaFollette, TN 7/29/ PHILLIPS KATIE Lake City, TN 7/1/ DRUGAS TERRY S. Olney, IL 7/17/ RUCKER MILDRED V. Murfreesboro Rd. Franklin, TN 7/29/ WILSON JIMMIE T. Church St. Murfreesboro, TN 7/7/ KEYES DONA M. Paul Russell Rd. Tallahassee, FL 7/7/ JETT CAROLYN Columbia, TN 7/21/ GROSE WANDA Georgetown, KY 7/21/ MULLEN THERESA Hanson Ave. Fredericksburg, VA 7/23/ HUMOSE YURLCADEDRA Apalachee Tallahassee, FL 7/3/ FLEENOR JESSICA M. North Roan Johnson City, TN 7/8/ WARFIELD JEANIE Somerset 7/9/ PAQUIN JR. DOUGLAS A. Boardwalk, KY 7/14/ LOWDER AMY R Concord, NC 7/25/ THOMPSON LISA G. Wise, VA 7/1/ BLADES KEVIN B. West Frankfort, IL 7/1/ PARKS VELMA L. Covington, TN 7/2/ WOODARD HELEN L. Quincy, FL 7/8/ BENNETT PAMELA R Saraland, AL 7/9/ MULLINS TERI D. Salem, VA 7/11/1998 6

11 JRN CONNECTION June 2004 Vol. 7, No JRN ANNIVERSARY DATES in July 2004 LAST NAME FIRST NAME LOCATION DATE YEARS RATLIFF ROBERT Concord, NC 7/21/ FLEMING JUDY D. Strawberry Pls. Knoxville, TN 7/22/ DAMRON REBECCA G. Winchester, TN 7/27/ HOWDYSHELL MICHAEL W. Waynesboro, VA 7/27/ SHERFEY EMILY L. North Roan Johnson City, TN 7/28/ WARD SARAH E. Union City, TN 7/30/ HESS CANDEANCE L. Salem, IL 7/5/ MOSLEY LEONTHYE D. Foley, AL 7/6/ GLENN KATRINA C Columbia, TN 7/7/ CONROY GERTRUDE MARY Waynesboro, VA 7/9/ BEVERLY SAMANTHA K Blacksburg, VA 7/9/ PORTER KISHA N Church St. Murfreesboro, TN 7/10/ SUTHERLAND SHANNON M. Simpsonville, SC 7/13/ FOSTER TYKETHIA M Tillman's Corner, Mobile, AL 7/13/ KIRBY CHARLES G Pigeon Forge, TN 7/14/ TURNER LYNN Y. Madison Heights, VA 7/20/ PERRY ANN T. Maryville, TN 7/22/ VEAZEY JEFFREY S. Maryville, TN 7/22/ BIVINS, JR JERRY B. Maryville, TN 7/22/ MCCLANAHAN MARIE R. Maryville, TN 7/23/ ACOSTA JESUS D. East Walnut, Dalton, GA 7/25/ HORN TAMMY J. Grundy, VA 7/26/ SHELTON PAMELA DENISE Travelers Rest, SC 7/26/ HARP MELISSA M E. Oglethorpe, Albany GA 7/28/ GREENLEE JR. DON W. Tate's Creek, Lexington, KY 7/5/ HORTON JESSE W Gallatin, TN 7/10/ WALLACE MARY A. Lightfoot, VA 7/11/ COX MARSHALL D. Corbin, KY 7/12/ MITCHELL THOMAS L. McMinnville, TN 7/25/ GREY AMANDA R. Strawberry Pls. Knoxville, TN 7/31/ MOSS KARLA F Etowah, TN 7/2/ KEOWN DAVID A 31-W. Bypass, Bowling Green, KY 7/2/ RANDOLPH KENNETH B. Apalachee Tallahassee, FL 7/2/ STRONG MICHAEL A. Sevierville, TN 7/3/ MORENO ELIZABETH Cool Springs, Franklin, TN 7/8/ ROSS TERRANCE L Hanson Ave. Fredericksburg, VA 7/8/ THEOBALD BRUCE A Emmett St. Charlottesville, VA 7/9/ MILLER TRACY L Skyland, Asheville, NC 7/9/ COOK QUENTIS L. Gulf Beach Pensacola, FL 7/9/ CASSEL NATHAN J. Tullahoma, TN 7/10/ HAYES SEBASTIAN L. Cordele, GA 7/10/ HAYES BRANDON D. London, KY 7/13/ BARGER KEVIN S. Bristol #3, VA 7/15/ ROBERSON JASON L Timberlake, Lynchburg, VA 7/16/ CHURCH LINDA K. Richmond, KY 7/16/ LOVELESS GRADY Ringgold, GA 7/17/ SUKHAKANYA MICHEL Milton, FL 7/17/ BUTLER TAQUILA L. N. Slappey, Albany, GA 7/17/ DUNNING SHELIA D. Dawson Rd. Albany, GA 7/17/ JONES LINDA J Mauldin, SC 7/18/ FULLER SARAH E Benton, IL 7/23/2001 3

12 JRN CONNECTION June 2004 Vol. 7, No JRN ANNIVERSARY DATES in July 2004 LAST NAME FIRST NAME LOCATION DATE YEARS EVERSOLE KENNETH M Terre Haute, IN 7/23/ JOHNSON SHELTON K. Nine Mile Rd. Pensacola, FL 7/23/ GONZALEZ YASMIN Emmett St. Charlottesville, VA 7/24/ MOHAMED ABDALLA HASSAN Emmett St. Charlottesville, VA 7/24/ ELMORE CAROLYN D. Woodruff, SC 7/28/ TRICE RICKY A Union City, TN 7/30/ MOYE SHANNON C. Quincy, FL 7/30/ BUTLER VONSHEKA S W. Oglethorpe, Albany, GA 7/30/ UPCHURCH KAREN M Benton, IL 7/31/ WOODS HERBERT C Corbin, KY 7/31/ JONES MONTELL Brownsville, TN 7/1/ FATHEREE DAWN E Salem, IL 7/1/ CAMPBELL ASHLEIGH R Marion, IL 7/1/ MICETICH KATHY J Olney, IL 7/1/ DAVIS MICHAEL W Concord, NC 7/1/ LAWSON DAVID D London, KY 7/2/ HERNANDEZ PAULINE A Kannapolis, NC 7/3/ VAZQUEZ ELISEO Cool Springs, Franklin, TN 7/4/ WESTBROOK STEVEN L Williamson Rd. Roanoke, VA 7/5/ JONES MICHAEL E. Murfreesboro Rd. Franklin, TN 7/8/ BATTLE SHERIKA L Cordele, GA 7/9/ STARR MONA L Manchester, TN 7/10/ HOBART MARLA G Williamson Rd. Roanoke, VA 7/11/ DEERING GLENN L Chatsworth, GA 7/11/ LATTIMORE AMANDA N. Winchester, TN 7/13/ ADAMS GARY A. Crossville, TN 7/13/ HUNTER PISCES L. St. Stephens, Mobile, AL 7/13/ BOOKER PRISCILLA S Atoka, TN 7/14/ SOMERVILLE LATISHA Atoka, TN 7/14/ ANDERSON WHITNEY R Big Stone Gap, VA 7/14/ PLEDGE JESSICA A Humboldt, TN 7/15/ JARRELL JESSICA LEE Smyrna 7/15/ DESANTIAGO OMAR West Walnut, Dalton, GA 7/15/ WHITE MARION A Gulf Beach Pensacola, FL 7/15/ URBAN TERI J West Frankfort, IL 7/16/ GREGORY PAMELA A Gaffney, SC 7/16/ CULPEPPER LINDA L Mt. Vernon, IL 7/17/ LEWELLING ANTHONY J. Strawberry Pls. Knoxville, TN 7/19/ PATTERSON JERRY O East Walnut, Dalton, GA 7/23/ ALSIP DANIEL A Corbin, KY 7/23/ CASTEEL KAREN C. Columbia, TN Office 7/23/ JOHNSON SHANTEL K Lightfoot, VA 7/24/ BURDICK VICTORIA L Old Fort Hwy. Murfreesboro, TN 7/25/ GAMBLE JACK L Pigeon Forge, TN 7/25/ BUTLER SHANIKA N Cordele, GA 7/25/ ARMSTRONG STACY R Athens, TN 7/26/ PERRY BRIAN M. Maryville, TN 7/28/ LAURENT EMANUEL M Emmett St. Charlottesville, VA 7/28/ WRIGHT JADA C Memorial Blvd, Murfreesboro, TN 7/29/ STRANGE AMANDA C Strawberry Pls. Knoxville, TN 7/29/ LEE MAURICE S Warsaw, VA 7/29/2002 2

13 JRN CONNECTION June 2004 Vol. 7, No JRN ANNIVERSARY DATES in July 2004 LAST NAME FIRST NAME LOCATION DATE YEARS WOODS CHRIS S London, KY 7/29/ VAN NICE NICOLE D. Nine Mile Rd. Pensacola, FL 7/29/ MCWHITE CARLTON W. Quincy, FL 7/29/ DEMESIER JEAN GUY Cordele, GA 7/29/ BERLEY STEVEN E. Jack Hager Regional Office 7/29/ FULZ BRITTANY A Tate's Creek, Lexington, KY 7/30/ CLINES PATRICIA G Cave City, KY 7/30/ PRICE JEAN M Memorial Blvd, Murfreesboro, TN 7/1/ ELLIOTT GABRIELLE S Lake City, TN 7/1/ PATTERSON ODELIA M Ringgold, GA 7/1/ MINEFIELD PRINCE S Tillman's Corner, Mobile, AL 7/1/ SHELTON MARK C Manchester, TN 7/2/ BANE SHANNON R Lexington, VA 7/2/ REYES TAURINO S Hamburg, Lexington, KY 7/2/ GARCIA BRYAN Concord #2, NC 7/2/ DOZIER DANIEL Airport Blvd. Mobile, AL 7/2/ SIMON AARON E Thomasville Rd. Tallahassee, FL 7/2/ DANCY CHRISTINE M N. Slappey, Albany, GA 7/2/ SWALLOWS KELLY M Crossville, TN 7/3/ ESAW LORENZO M Nolensville Rd. Nashville, TN 7/3/ TATE BRANDY D Smyrna 7/3/ BROWN DORNITA W Hamburg, Lexington, KY 7/3/ WINCHESTER KRYSTAL A Tillman's Corner, Mobile, AL 7/4/ JIMENEZ FRANCISCO S Apalachee Tallahassee, FL 7/4/ BENNETT ASHLEY J Apalachee Tallahassee, FL 7/4/ BELK ROBBIE R Dyersburg. TN 7/5/ UPDEGRAFF MICHAEL A 31-W. Bypass, Bowling Green, KY 7/5/ SAVAGE MICHAEL C Vann Dr., Jackson, TN 7/7/ BRIGGS ROBERT M Cookeville. TN 7/7/ TERRY TIMOTHY Madison Heights, VA 7/7/ COX SELENA M Warsaw, VA 7/7/ SCHEXNEIDER REBECCA L Ringgold, GA 7/7/ WEST DANIEL R Georgetown, KY 7/7/ BEARD WILLIAM A Terre Haute #2, IN 7/8/ PENA RAMON Skyland, Asheville, NC 7/8/ BRINKLEY SHIRELLA Shelbyville, TN 7/9/ GALLOWAY SIGMA R Terre Haute #2, IN 7/9/ SKIDMORE AUDREA J Ringgold, GA 7/9/ ORMES CHRISTOPHER Bardstown, KY 7/9/ CLARKSON RUEBEN L Hamburg, Lexington, KY 7/9/ SMITH MARY R Memorial Blvd, Murfreesboro, TN 7/10/ MORGAN TIFFANY E LaFollette, TN 7/11/ KELLY SHAWN E Big Stone Gap, VA 7/12/ BURGESS LILLIE J LaFollette, TN 7/13/ FISK ROSHEEDA N Union City, TN 7/14/ FLOYD EMILIE E Memorial Blvd, Murfreesboro, TN 7/14/ STANLEY JESSICA M Massaponax, VA 7/14/ NEWSOME LASHONDA N Suffolk, VA 7/14/ FERRY DANIEL A Mt. Sterling, KY 7/14/ CULPEPPER LISA M White Horse Rd. Greenville, SC 7/14/ RICKER CHAD E Weaverville, NC 7/14/2003 1

14 JRN CONNECTION June 2004 Vol. 7, No JRN ANNIVERSARY DATES in July 2004 LAST NAME FIRST NAME LOCATION DATE YEARS BEVIL JOYCE M Foley, AL 7/14/ MAY LASHONDA N Paul Russell Rd. Tallahassee, FL 7/14/ THOMPSON SONYA R McMinnville, TN 7/15/ WILLIAMS JARED M Memorial Blvd, Murfreesboro, TN 7/15/ GRIFFIN MISTY L West Walnut, Dalton, GA 7/15/ MEYER MARC L Mt. Sterling, KY 7/15/ FRALEY STEPHANIE G Mt. Sterling, KY 7/15/ BONES JOEL O Weaverville, NC 7/15/ BAKER ELBERT R Foley, AL 7/15/ SMITH SHANNON M West Walnut, Dalton, GA 7/16/ ROWCLIFF MARY LYNN Centralia, IL 7/17/ ALONSO MARIA A Hamburg, Lexington, KY 7/17/ CUPERTINO ROBLE CASTRO Nolensville Rd. Nashville, TN 7/18/ EINHELLIS VERONICA A Williamson Rd. Roanoke, VA 7/18/ DAWSON DUSTY RAY Columbia, TN 7/21/ VINSANT AMANDA R LaFollette, TN 7/21/ HALL SHERROL K Suffolk, VA 7/21/ YANCEY SHARLENA M Tanglewood, Roanoke, VA 7/21/ BILLINGTON DANNY R Metropolis, IL 7/21/ WHITAKER PAMELA A West Walnut, Dalton, GA 7/21/ NANNEY TABITHA R Ringgold, GA 7/21/ PERKINS WYKESHIA S Richmond Rd. Lexington, KY 7/21/ MARKLAND DEBBIE M Hamburg, Lexington, KY 7/21/ ADDO ASHLEY K Hamburg, Lexington, KY 7/21/ HAUSLEY JOSHUA P Hamburg, Lexington, KY 7/21/ WHITNEY JAMES C 31-W. Bypass, Bowling Green, KY 7/21/ COOPER EDWARD M Waynesboro, VA 7/22/ TAYLOR DORIS A Massaponax, VA 7/22/ GOODMAN DARREN D Weaverville, NC 7/22/ SMITH ASHLEY Atoka, TN 7/23/ TAYLOR ALEX D Chatsworth, GA 7/23/ MCDOWELL KACY N Chatsworth, GA 7/23/ GRAY JASON W Danville, KY 7/23/ ABEL MEGAN M Georgetown, KY 7/23/ CANDLER TONI C Weaverville, NC 7/23/ ANDERSON STACEY G Airport Blvd. Mobile, AL 7/23/ FOUNTAIN GREGORY A N. Monroe St. Tallahassee, FL 7/23/ GARCIA MARY FRANCES Strawberry Pls. Knoxville, TN 7/24/ COLUMBUS MEREDITH M Greer, SC 7/24/ LOWERY DOYLE R East Walnut, Dalton, GA 7/25/ O'DEA HEATHER A Shelbyville, TN 7/26/ CURRIE, JR. MELVIN T Brownsville, TN 7/28/ NELSON CAMERON D Brownsville, TN 7/28/ PLUMMER CLYDE T Cookeville. TN 7/28/ SMELSER AARON T Cool Springs, Franklin, TN 7/28/ HURLEY ADRIENNE S Grundy, VA 7/28/ BALLARD ROSEMARY Winchester Rd. Lexington, KY 7/29/ WEST CRYSTAL L McMinnville, TN 7/30/ SATYAVARAPO KARTIK C. Tillman's Corner, Mobile, AL 7/30/ Kim Grooms, 5/26/ years, and Becky Jewell, 6/1/ years, both in the JRN Accounting office, did not have their anniversary dates listed in two previous issues. I apologize for the oversight. JRN Connection is published monthly. Send material to JRN Connection, Attn: Allen Underwood, P. O. Box 1257, Columbia, TN or allen.underwood@jrninc.com.