Location Score Trend. Score. Receipt upload % #1 Q: Receipt Upload $34.32 View Photo

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1 Location Score Trend Evaluation Score 100.0% Visit Rank This shop ranks #2 of 4 shops for this location since Last 4 Recent Visits October 28, % October 07, % July 17, % July 07, % Hazelton FJ 10/28/ :30 PM 02:35 PM Scores Score Points Total Score: 100% 100 of 100 Curb Appeal: 100% 8 of 8 Restrooms: 100% 20 of 20 Interior: 100% 36 of 36 Service Quality: 100% 36 of 36 Receipt upload % #1 Q: Receipt Upload $34.32 View Photo Curb Appeal 100% 8/8 #1 Q: Landscaping is clean, neatly trimmed and well maintained? #2 Q: Exterior trash cans and cigarette cans are clean and not overflowing. All exterior benches are clean and in good repair? 1/7

2 #3 Q: Sidewalks are clean and free of debris? #4 Q: Parking lot/curbing/drains are clean, in good repair? #5 Q: Dumpster area is clean and properly maintained? #6 Q: Front doors are clean and in good repair? #7 Q: Building and window ledges are clean and in good repair? #8 Q: Monument, Pole, Entrance and Directional Signs are clean and in good repair? Restrooms 100% 20/20 #1 Q: Restrooms Assessment completed in Ladies/Men's or both Both Not Scored #2 Q: All walls are clean and in good repair? #3 Q: All flooring is clean, dry and free of debris? #4 Q: Exhaust fans are clean and functioning properly? #5 Q: All mirrors, door jambs and partitions are clean and in good repair? #6 Q: Restrooms are fresh smelling? #7 Q: Hand sinks and faucets are clean and in good repair with hot and cold water available? #8 Q: All toilets and urinals are clean and in good repair? #9 Q: Soap dispensers are stocked, clean and functional? #10 Q: Paper towels, toilet tissue and seat covers are stocked; dispensers are clean and functional? #11 Q: Ladies restrooms have clean receptacles for sanitary napkins? #12 Q: Baby changing station is clean and in good repair with a clean safety strap in place; baby liners are stocked? #13 Q: All lights must be in place and operational Interior 100% 36/36 #1 Q: Foyer area walls, ledges, mats and baseboards are clean and in good repair? #2 Q: Foyer area smells fresh, no offensive odors present? #3 Q: All promotional materials are clean and in good repair? #4 Q: Cashier stand /host/hostess stand is clean, organized and in good repair? #5 Q: Wait area and benches are clean, free of debris and in good repair? #6 Q: All carpets are clean; stain free and in good repair? Yes 3/3 #7 Q: Booths and upholstery are clean and in good repair? #8 Q: Dining room is fresh smelling and a comfortable temperature? #9 Q: Were you comfortable with the atmosphere/ambiance of the restaurant? #10 Q: All light fixtures and ceiling fans (if present) are clean, dust free and function properly? #11 Q: High chairs-booster seats are clean and in good repair? 2/7

3 #12 Q: All partitions and windows are clean and in good repair? #13 Q: All vents and ceiling tiles are clean and in good repair? #14 Q: Counter tops are clean and in good repair? #15 Q: Table tops and bases are clean and in good repair? #16 Q: All menus and table tents are clean and in good repair? #17 Q: Service areas are clean and organized? #18 Q: Floors in service areas are clean and free of debris? #19 Q: There was no evidence of 'live' pest in the restaurant? No 3/3 #20 Q: All employees' clothing looks professional and presentable. All display a pleasant demeanor? Yes 4/4 #21 Q: Nametags are present on all employees #22 Q: All managers' clothing looks professional and presentable? Yes 5/5 Employees % #1 Q: On Duty Manager The male manager was wearing a gold colored Denny's name tag with his name "Israel". He was about 6'0" tall, with short black hair, and wore eye glasses. #2 Q: Server Our server was male. His name was Brandon. He stood about 5'9" tall, and had medium length black hair. Service Quality 100% 36/36 #1 Q: Were you greeted in a timely manner? #2 Q: Server attempts to upsell your order by suggesting a specific beverage (excluding coffee), soup, salad, seasoned fries, appetizer, dessert, etc Our server asked if we would like desert after we had finished our meal. #3 Q: Was your food prepared as expected and delivered in a timely manner? Yes 3/3 #4 Q: Was your food served at an appropriate temperature? Yes 3/3 #5 Q: Did anyone check after your food was served to ensure it was prepared properly? Yes 4/4 #6 Q: Were you offered refills on refillable beverages such as coffee, tea, soda? Yes 4/4 #7 Q: Did you observe a manager or person who appeared in charge interacting with the staff and guests? Yes 3/3 The manager was assisting with cooking and plating orders, serving meals, and acting as cashier/host while we were in the diner. #8 Q: Was your server smiling and pleasant? Yes 6/6 #9 Q: Tables are pre-bussed as needed? Yes 3/3 #10 Q: Your check is accurate/all ordered items listed on check? The tomato juice I ordered after the meal was served, the juice is properly listed on the bill. #11 Q: Tables are cleaned and reset within 5 minutes after the guest leaves? #12 Q: If you experienced any problems, were they resolved to your satisfaction? Does not apply 2/2 3/7

4 #13 Q: Were you thanked and invited to return? #14 Q: Did you perceive your meal to be of good value? Yes Not Scored #15 Q: Were you presented with the $2 $4 $6 $8 value menu when seated? No Not Scored Guest Satisfaction % #1 Q: Would you come back to Denny's if you weren't coming as a shopper? Yes I would come back to this Denny's location. The food was good, and the atmosphere very pleasant. #2 Q: Comments: The outside of the diner was clean and well maintained. No excessive debris was in the parking or sidewalk areas. The interior was also clean. All carpeting and seating areas were clean and in good repair. Music was playing loud enough to be easily heard, but was not intrusive on conversation. Both restrooms were clean, odor free, and well stocked. No excessive debris or water splashes were noted on the floors or counter tops. We were greeted within a few seconds of entering by a hostess named Anita. She escorted us to our booth, and took our drink orders. Shortly after she left, our server, Brandon came by to introduce himself, and confirm that our drink orders had been taken. I couldn t find a menu at our table. I asked Brandon if Denny s still had this menu, and he took one from a vacant booth to give to us. A short time after this, Brandon delivered our drinks to the table and asked if we were ready to order. We then placed our orders. Our food arrived within a reasonable time. I then asked Brandon if I could have a glass of tomato juice with my meal. He said he would bring it shortly, and it was at the table within a few minutes. This item was listed on our check when it arrived. The food was warm, tasty, and very attractively plated. Brandon stopped by a few minutes after we started eating to see if everything was all right. We said it was fine. He then offered to refill our coffee cups. Towards the end of our meal Brandon came to our table and asked if we would like desert, offering specifically pies. We declined. A few minutes later he brought us our check. Brandon said we could take it to the cashier when we were ready, and invited us back to Denny s again soon. The manager, Israel was working at the register as host and cashier when we took our check over. He pleasantly asked if we had enjoyed our meal, and inquired about what we had ordered. He smiled, and was very easy to talk with. As we were leaving Israel told us to have a great day, and come back to Denny s again soon. Overall this was a very nice dining experience. Based on the food, atmosphere, and friendliness of the staff, I would not hesitate to return to this location, or recommend it to others. Exceeding Expections % #1 Q: Did anyone exceed your expectations? 4/7

5 Photos 5/7

6 Question for Section: Receipt upload #1 6/7

7 TCPDF ( Secret Shop Report # /7