43 Silvester. 29 Urbräu. Our custom-crafted house beer follow its path from brewery to boat

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1 A guide to the delicacies available on Lake Lucerne, including wines and beverages. Enjoy reading our stories and anecdotes herein. 29 Urbräu Our custom-crafted house beer follow its path from brewery to boat 43 Silvester Glitter and glamour aboard our super yacht for New Year's Eve

2 2 Rubrik

3 3 Editorial A successful start The past spring and summer season will always be unforgettable for all of us. It's not every day that one gets to experience and shape the successful launch of a unique motor yacht. Although we had diligently prepared everything for months in advance, we still anticipated the festive maiden voyage of MS «Diamant» with a combination of great excitement and slight jitters. We knew that everyone would be watching us, not just regionally, but also nationally. After all, such a spectacular ship won't go unnoticed and was always intended to draw additional attention to Lake Lucerne. Thanks to the determination and hard work of our entire team, we managed to hit the ground running and impress our guests with smooth services. In doing so, we actually got to exceed our own expectations and reach new pinnacles of hospitality. Under the watchful eye of VIPs, journalists, television teams, international travelers and private charter clients, we were able to demonstrate our dedication to ingenious innovation, classic customer care and high quality catering. Naturally, behind the scenes, we still had some hectic moments and sometimes had to tweak our way of doing things, but this «running in» period has allowed us to perfect our processes. With this knowledge and experience under our belt, we look forward to the upcoming autumn and winter seasons aboard MS «Diamant», the jewel of Central Switzerland. Why not join us on our new gem to experience the vibrant colors of autumn and the bright lights of December during a relaxing cruise? We've prepared an all new product portfolio, with many attractive arrangements available. Let our friendly staff take good care of you and whisk you away on a mini-holiday. You'll quickly come to understand why we are so proud of our entire team and invest heavily in the future of our employees. Karin Ahlmalm Head of Gastronomy Lake Lucerne We look forward to your visit and wish you a wonderful season. Sincerely, your host

4 The App for Lucerne STADTSICHT YOUR LUCERNE APP The STADTSICHT app is current, up-to-date and packed with useful information. This is where you will find attractive offers and valuable tips by selected partners in and around Lucerne. STADTSICHT is an indispensable daily companion for locals, tourists, commuters, day-visitors and students. Download the app for free in the App Store or on Google Play. The STADTSICHT App is a product of mykompass AG in collaboration with BA Media GmbH. Supported by Lucerne Tourism, City Vereinigung Luzern and the Trade Association of the City of Lucerne.

5 5 Contents Contents 3 Editorial 7 Wines by the glass 8 Sparkling and white wines 10 Rosé and red wines 13 Our house wines 14 Aperitifs and spirits 15 Beverages 17 Recipe: Angus beef patties 18 Our fleet 20 More than a mere vessel 23 Historic ramparts 25 Recipe: Urbräu beef roast 27 New additions to our beverage list 29 Urbräu: Our house beer 33 Lake Lucerne 35 Charter hire 37 Culinary Cruises 49 Recipe: Swiss cheese soup 52 Our partners 55 Tavolago as an employer 57 IRC: Customer survey 58 Our locations ashore 62 Summary and imprint Are your batteries running low? We are happy to supply you and your phone with new energy. Please ask our service staff.

6 Ship ahoy! Every season is special in its own way. Take a cruise on Lake Lucerne and experience the serenity of the Swiss Alps.

7 7 Wines by the glass Wines by the glass SPARKLING WINE Italy / Emilia Romagna Giove Spumante Brut 1 dl 9.00 Wonderfully tingly. Producer Consorzio Appennino Romagnolo Grapes Pignoletto, Rebola, Albana, Trebbiano ROSÉ WINE Switzerland / Neuchâtel Oeil de Perdrix 1 dl 7.00 Classique AOC More than just an aperitif wine. Producer Grillette Domaine De Cressier, Neuchâtel Grapes Pinot Noir WHITE WINES Switzerland / Schwyz Cuvée Blanche 1 dl 6.80 Tavolago's white house wine. Producer Gebrüder Kümin, Freienbach Grapes Riesling x Sylvaner, Blanc de Noir, Muscat Switzerland / Lucerne Müller-Thurgau 1 dl 8.00 A refreshing summer wine from the region. Producer Brunner Weinmanufaktur, Hitzkirch Grapes Müller-Thurgau RED WINES Italy / Emilia Romagna Tavola Rosso 1 dl 6.80 Tavolago's red house wine. Producer assembled by the master vintner Vito Ballarati and the Tavolago team Grapes Sangiovese Switzerland / Ticino Merlot di Gudo DOC 1 dl 7.50 From the sunny Ticino. Producer Delea Vini, Losone Grapes Merlot, Cabernet Franc Italy / Emilia Romagna Ortensia 1 dl 7.00 Dry and well balanced. Producer Villa Bagnolo, Castrocaro Grapes Albana Our wines by the glass are available on all cruises. house wine

8 8 Sparkling and white wines Sparkling... SPARKLING WINE Italy / Emilia Romagna Giove Spumante Brut 7.5 dl A refreshing sparkling wine with delicate notes of peach and pineapple. The perfect wine for an aperitif or to drink with fresh fish. Producer Consorzio Appennino Romagnolo Grapes Pignoletto, Rebola, Albana, Trebbiano WHITE WINES Switzerland / Lucerne Pinot Gris 7 dl Schloss Heidegg This golden wine has an intensive aroma. Its pleasant fruitiness makes it well suited for an aperitif. Producer Schloss Heidegg, Gelfingen Grapes Pinot Gris France / Champagne Pol Roger 7.5 dl Champagne Brut A world famous French Champagne, renowned for its refined elegance. Well suited as an aperitif or to complement fish. Producer Pol Roger, Epernay Grapes Pinot Noir, Pinot meunier, Chardonnay Müller-Thurgau 7.5 dl This fruity wine features invigorating flavor and is best enjoyed with fish or light meat. Producer Grapes Brunner Weinmanufaktur, Hitzkirch Müller-Thurgau Switzerland / Schwyz Cuvée Blanche 7.5 dl A well balanced white with a touch of sweet fruitiness. Producer Gebrüder Kümin, Freienbach Grapes Riesling x Sylvaner, Blanc de Noir, Muscat Weisser Schwyzer 5 dl A light, fruity and fresh white wine that is very characteristic of Central Switzerland. Producer Grapes Gebrüder Kümin, Freienbach Riesling x Sylvaner, Chardonnay, Pinot Gris Selection available on all routes featuring the knife and fork symbolr.

9 9 White wines... and light Switzerland / Grisons Sauvignon Blanc 7.5 dl A refined white that is blessed with a ripe yellow color and a delicate melon aroma. Italy / Emilia Romagna Ortensia 7.5 dl A delicate, fresh and frivolous aperitif wine. Producer Cottinelli Weinbau, Maienfeld Grapes Sauvignon Blanc Producer Grapes Villa Bagnolo, Castrocaro Albana Switzerland / Vaud St. Saphorin AOC 7 dl Montfalcon Lavaux Light, fresh and fruity, this is the quintessential Swiss white. The ideal wine to accompany cold cut meats, hard cheeses or even Asian dishes. France / Pays d'oc Chardonnay 7.5 dl A classic Chardonnay that benefits from a citrusy nose and a dry, fresh flavor. Producer Grapes Domaines Astruc, Malras Chardonnay Producer Grapes Bataillard AG, Rothenburg Chasselas Switzerland / Ticino Chiar di Luna 7.5 dl A dry wine with a fruity nose. Red Merlot grapes contribute to its unique character. Producer Grapes Delea Vini, Losone Merlot house wine

10 10 Rosé and red wines Fresh... ROSÉ WINE Switzerland / Neuchâtel Oeil de Perdrix 7.5 dl Classique AOC Fruity and fresh, this summer wine goes well with cheeses or savory snacks. Producer Grillette Domaine De Cressier, Neuchâtel Grapes Pinot Noir RED WINE Switzerland / Lucerne Zweigelt 7.5 dl A soft and smooth red that goes well with light meat dishes or vegetarian cuisine. Producer Weingut Bisang, Dagmersellen Grapes Zweigelt Megger Barrique 7.5 dl Elegant, fruity and full of flavor, this local wine is best enjoyed with meat dishes. Producer Weingut Letten, Meggen Grapes Pinot Noir, Garanoir Männlich Barrique 7.5 dl A rich, robust and thoroughly complex wine, which is well suited to complement spicy or hearty dishes. Producer Weingut Bisang, Dagmersellen Grapes Garanoir, Gamaret, Zweigelt Switzerland / Lucerne Pinot Noir 7.5 dl With a scent of raspberry and plums, this classy red beholds a beautiful bouquet. Producer Brunner Weinmanufaktur, Hitzkirch Grapes Pinot Noir Switzerland / Schwyz Roter Schwyzer 5 dl Thanks to three different kinds of grapes, this wine is very pleasant on the nose and the palette. Producer Gebrüder Kümin, Freienbach Grapes Pinot Noir, Cabernet, Garanoir Switzerland / Valais Diamant Humagne Rouge 7.5 dl Our Humagne Rouge ist fruity, well balanced and full-bodied. It's ideal with soups, stews and game specialties. Producer Caves Saint-Valentin SA, Sion Grapes Humagne Rouge Switzerland / Grisons Marschallgut 7.5 dl Pinot Noir Reserve An intensive red with a scent of wood and raspberry. Delicate on the palette, it has a distinctive red berry aroma. Producer Cottinelli Weinbau, Maienfeld Grapes Pinot Noir Selection available on all routes featuring the knife and fork symbolr.

11 11 Red wines... and intense Switzerland / Ticino Merlot di Gudo 7.5 dl A beautiful, ruby red wine from the sunny Ticino. Producer Delea Vini, Losone Grapes Merlot, Cabernet Franc Quattromani 7.5 dl This wine reflects the combined efforts of four different winemakers and the result is as unique as it is outstanding. Producer Brivio, Delea, Gialdi, Tamborini Grapes Merlot Italy / Veneto Amarone Cantina 7.5 dl Negrar A full-bodied, intense red that ideally complements savory meat, venison and cheese specialties. Producer Cantina Valpolicella, Negrar Grapes Corvina, Corvinone, Rondinella Italy / Tuscany Lucente 7.5 dl The rich flavor palette of this smoky wine also features hints of vanilla, cassis and blackberry. Select it to accompany any hearty dishes. Producer Tenuta Luce della Vite, Montalcino Grapes Merlot, Sangiovese Italy / Emilia Romagna Tavola Rosso 7.5 dl Grown at the sunny vineyards of Villa Bagnolo in Emilia Romagna, this superb Italian red has been hand-crafted by the master vintner Vito Ballarati in close cooperation with Tavolago. The wine distinguishes itself through its itense color, fruity aroma and soft finish. Producer assembled by the master vintner Vito Ballarati and the Tavolago team Grapes Sangiovese France / Bordeaux Duchesse Aurélie 7.5 dl Pomerol AOC This strong red is the perfect companion for savory meat dishes, including our premium Alpine lamb or popular beef patties. Producer Jean-Pierre Moueix, Pomerol Grapes Merlot, Cabernet Franc Spain / Rioja Rioja El Capitán 7.5 dl Reserva A rich, ruby red wine with a lot of depth. Enjoy the variation of fruity aromas, including dark berries, delicate spices and notes of barrique. Producer Bodegas de familia Burgo Viejo, Alfaro Grapes Tempranillo house wine

12 always on board Chiar di Luna Merlot del Ticino Winery BEST OF TESSIN 2016 Vini & Distillati Angelo Delea SA Via Zandone 11 CH-6616 Losone (TI) T vini@delea.ch

13 13 Our house wines Our house wines NEW 2015 VINTAGE Switzerland / Schwyz Cuvée Blanche 7.5 dl This is a wine for all senses, which has been carefully crafted at the Kümin cellars. The sweet grape juice has gently fermented to a delicate wine that is full of fresh fruitiness with a touch of sweet zing. This cuvée is well suited for any apertif or as a companion for cold buffets. Producer Gebrüder Kümin, Freienbach Grapes Riesling x Sylvaner, Blanc de Noir, Muscat Italy / Emilia Romagna Tavola Rosso 7.5 dl This refined Italian red is grown at the sunny vineyards of Villa Bagnolo, beautifully situated between Tuscany and the Adriatic Coast. The masterful blend combines a robust Cuvée with different Riserva selections, achieving balance and harmony from the careful ageing process in both wooden barrels and steel tanks. Our Tavola Rosso is the perfect companion for any occasion. The intense color, fruity aroma and soft finish are very pleasing. Producer Assembled by the master vintner Vito Ballarati and the Tavolago team Grapes Sangiovese house wine

14 14 Aperitifs and spirits Aperitifs DRINKS Orange and rosemary spritzer 9.50 Martini Spumante Mulled prosecco SPIRITS Extra additions for your drink 3.00 Orange juice or mineral water Campari 23% 4 cl 8.50 Martini bianco 15% 4 cl 8.50 Skyy Vodka 40% 4 cl 8.50 Bombay Sapphire Gin 40% 4 cl 8.50 Rum Bacardi Black 37.5% 4 cl 8.50 Whisky William Lawson's 40% 4 cl 8.50 Grappa Vecchio Rovere 43% 2 cl 9.50 Vieille Prune Gebrüder Kümin 40% 2 cl 7.50 Appenzeller Alpenbitter 29% 4 cl 6.50 Original Tavolago spirits 40% 2 cl 5.00 Chrüter (herbs), Pflümli (plums), Zwetschgen (plums), Träsch (apple and pears), Williams pear or Kirsch Selection available on all routes featuring the knife and fork symbolr.

15 15 Beverages Beverages BEERS AND CIDERS Urbräu 3.3 dl 5.50 Eichhof Radler 3.3 dl 5.50 Eichhof non-alcoholic 3.3 dl 5.50 Ramseier Suure Moscht 4.9 dl 6.50 unfiltered cider Ramseier Suure Moscht 4.9 dl 6.50 unfiltered non-alcoholic cider COFFEE BY RAST KAFFEE Our coffee is made of carefully selected beans from Costa Rica, Brazil and Tanzania. Coffee with cream 4.70 Espresso 4.70 Bowl / milk coffee 5.00 Cappuccino 5.50 Double Espresso 6.00 Latte Macchiato 6.00 NON-ALCOHOLIC DRINKS Rivella Original / Light 3.3 dl 5.00 Sinalco Orange Original 3 dl 5.00 Sinalco Cola 3 dl 5.00 Sinalco Cola Zero 3 dl 5.00 Elmer Citro 3 dl 5.00 Ramseier apple juice 3.3 dl 5.00 Ramseier Huus-Tee (PET) 5 dl 6.80 GENTS Swiss Roots 2 dl 5.50 Tonic Water GENTS Swiss Roots 2 dl 5.50 Bitter Lemon Knutwiler mineral water 5 dl 6.80 sparkling / still HOT BEVERAGES Coffee and «schnapps» 6.50 Hot or cold chocolate 4.70 Hot or cold Ovomaltine 4.70 Coretto Grappa 6.00 L'ART DU THÉ Tee von L'art du Thé 4.70 English Breakfast, Medina Thé vert à la Menthe, green tea, verbena, Symphonie de Fruits Orange juice (by the glass) 2.5 dl 5.00 Michel tomato juice 2 dl 5.50 Michel grape juice 2 dl 5.50 Enjoy on the go and grab one of our 5 dl PET bottles. Please ask our service staff.

16 16 Rubrik Ingredients Beef patties 600 g minced Angus beef fresh from the butcher 300 g soft white bread rolls soaked in water ½ 1 bundle of fine chopped parsley 1 fine chopped carrot 1 clove of garlic, steamed and fine chopped 1 egg teaspoon of salt a touch of pepper Mashed potatoes 1000 g soft cooked potatoes 125 g milk 125 g double cream 50 g cold butter cut in cubes RECIPE FOR 4 PEOPLE a touch of salt, pepper and muscat Two kinds of carrots 200 g peeled carrots 200 g peeled baby carrots 20 g butter 1 pinch of sugar a touch of salt and pepper 1 dl water

17 17 Recipe: Angus beef patties Beloved by young and old Angus beef patties with mashed potatoes and two kinds of carrots Our traditional beef patties are one of our most popular items, both on Lake Lucerne as well as at our establishments ashore. Thanks to the premium quality Angus beef of regional provenance and the fine flavor of the added herbs, they are beloved by young and old. Preparation 1. Mix the minced meat with the softened bread rolls and the fine chopped parsley and carrot. Let it form a consistent and well mixed mass before adding the egg and spices. Sample to ensure that everything tastes satisfactory before roasting the beef patties in a greased pan at a medium flame. If you like, you can serve the beef patties on red wine jus. We recommend our house wine Tavola rosso. 2. Cook the potatoes until they become very soft and almost disintegrate. Then dry them on a tin tray in the oven, using a temperature between C. Warm up the milk and double cream, before adding the spices to them. Mash the potatoes using a wooden pounder and then add the liquid mix of cream and milk. At the end, include the cold butter and sample taste to ensure that everything is just right. 3. Briefly cook the carrots in water, but ensure that the flame is not too high and that they do not become too soft. Then melt the butter in a cooking pan and quickly steam the pre-cooked carrots for 2 to 3 mins. Add sugar and water during this process and make sure the carrots absorb the sugar. At the end, add the salt and pepper. Holzen Fleisch GmbH Holzen 6373 Ennetbürgen holzenfleisch.ch Metzger Gabriel AG Hauptstrasse Wolfenschiessen metzgergabriel.ch Ürmetzg AG St. Josefseg Altdorf urnerfleisch.ch

18 18 Our fleet So many superb ships! WEGGIS 1990 STADT LUZERN 1928 WINKELRIED 1963 NEU SCHILLER 1906 MS DIAMANT 2017 EUROPA 1976 UNTERWALDEN 1902 GALLIA 1913 TITLIS 1951 MOTOR VESSELS MS Diamant 2017 Five decks, lots of comfort, and space for 1'100 passengers Cirrus 2008 Saphir 2012 Weggis 1990 Waldstätter 1998 Winkelried 1963 Gotthard 1970 Schwyz 1959 Tastefully refurbished in 2013 Europa 1976 Brunnen 1991 Rütli 1929 Flüelen 1991 Titlis 1951 Mythen 1931

19 STEAMBOATS Schiller 1906 Unterwalden 1902 Listed as a historic monument Stadt Luzern 1928 Uri 1901 Our oldest steamer Gallia 1913 Fastest lake steamer in Europe SAPHIR 2012 MYTHEN 1931 BRUNNEN 1991 WALDSTÄTTER 1998 SCHWYZ 1959 CIRRUS 2008 RÜTLI 1929 FLÜELEN 1991 GOTTHARD 1970 URI 1901

20 20 More than a mere vessel Our new super yacht MS Diamant has been the star of the season No doubt about it, our brand new, state-of-the-art motor vessel «Diamant» (Diamond) has been the talk of town and particularly popular with young and old, ever since it was launched in May After just a few months of service, the feedback from local as well as global travelers has been overwhelmingly positive and the high level of excitement continues to exceed all expectations. So why not come and see for yourself what the buzz is all about? Our staff loves working on this ultramodern ship, as advanced infrastructure and ingenious design make many tasks virtually effortless. It's even easier to relax and refresh aboard, with so many different attractions on five different decks keeping everyone captivated for hours - not to mention the enchantment created by the spectacular Alpine scenery all around. Indeed, our frontline as well as back office employees have all made the same observation: «Everyone wants to cruise on 'Diamant'!» Not surprisingly, every fourth phone call to our switchboard operator has something to do with our new gem, with people from all over Switzerland taking an interest in a ship that is like no other in Europe! The reason for this is simple, because for the very first time a luxurious vessel that embodies the style and glamour of the Mediterranean yachts is now available to the general public as an excursion ship running on timetabled services. Aside from its stunning styling, MS «Diamant» offers such breathtaking attractions as the luminous indoor gallery with glass dome, the revolving Compass Lounge on the spacious sun deck, the underwater Nautilus Cabin, and the unique lake water footbath on the main deck aft. Get a feel for the captain's perspective by visiting the bridge and throwing a glance into the wheelhouse through the large glass windows. The ship is spacious inside and out, impressing everyone with custom-crafted designer furniture and grand staircases. To get the «St. Tropez feeling» a trip to Lake Lucerne will now suffice! In short, MS «Diamant» is miles from ordinary. By embracing the extraordinary an instant icon has been born. Experience this fantastic vessel on a public sail to Flüelen, an evening culinary cruise from Lucerne or an exclusive private charter.

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22 Luegislandturm Nölliturm Männliturm Wachturm Zytturm Schirmerturm Pulverturm Allenwindenturm Dächliturm «Nine towers, eight centuries one history»

23 23 Historic ramparts A landmark towers tall As one of several cities in Switzerland, Lucerne still has its old ramparts in place. The Musegg Wall appears prominently on postcards and when walking along the River Reuss, it is easily spotted. Rising resolutely above the rooftops of the old town, the nine different towers reach for the sky and provide pride of place. A remnant of the late Middle Ages, the wall is 870 m long, about 9 m high and around 1.5 m thick. With the exception of a 40 m long section at the eastern end, the whole structure has been preserved. The entire ensemble is well visible from any boat on the Bay of Lucerne, as the soaring spires form part of the city's skyline. In a previous interview with a local newspaper, the cantonal archeologist Jürg Manser emphasized the representative rather than defensive purpose of the ramparts, highlighting their symbolic stature for a prospering trade hub. Construction is said to have begun «The wall was always a prestige structure, much more than a military barrier.» Jürg Manser, Cantonal Archaeologist around 1370 and lasted well into the 16th century. In more recent history, over 12 million CHF were invested into the complete renovation of the Musegg Wall, with the restoration works lasting about a decade. Since then, visitors and locals alike can enjoy the resplendent beauty of this architectural icon of national significance. Indeed, the tall towers also provide shelter for numerous rare species, such as jackdows, hawk swallows and bats. As the tallest of the lot, the Luegisland Tower rises some 52.6 m above ground. During previous centuries, the towers often proved their practical value for local merchants or farmers, who used them as supply warehouses to store goods like wood, hay, fuel or even gunpowder. For generations, the Musegg Wall has been a traditional excursion destination for regional schools, as the children learn to remember the proper sequence of all nine towers by reciting a popular poem.

24 24 Rubrik Ingredients 1 kg beef shoulder fillet 20 g olive oil 20 g butter Marinade 40 g coarse grain mustard 10 g sea salt 20 g dried marjoram 80 g olive oil 100 g carrots cut in small cubes 80 g onions cut in small cubes 1 bottle of Urbräu beer (available at Coop) 3 dl roast jus RECIPE FOR 4 PEOPLE

25 25 Recipe: Urbräu beef roast Wonderful autumn and winter dish Urbräu beef roast on its own sauce Steak and ale pies and pasties are very popular in the UK and our cooks have now created a Swiss version of the classic beer roast. As our exclusive house brand, the Urbräu beer is actually very well suited for cooking, due to its cloudy consistency and full-bodied flavor. By using Urbräu to enrichen the jus of a savory beef roast, a wonderful autumn and winter dish has been created. This meal is best served with mashed potatoes and root vegetables on the side. Preparation 1. Remove the strips of fat from the beef shoulder fillet, in case the butcher has not already done so. To prepare the marinade, place all of the ingredients in a bowl and then mix them together. Apply the finished marinade to the beef, covering all surfaces. 2. Then take a pan with olive oil and butter in it and roast the meat for about 10 minutes. 3. Add the carrots and onion cubes and roast the meat with the vegetables for another 10 mins. 4. Then use half of the beer to extinguish the roast. 5. Make sure that the beef roast is covered in enough jus before letting it simmer in the oven for 1.5 to 2 hours at a temperature of 140 C. 6. At the end, take the meat out of the sauce before adding the remaining beer to the jus in order to achieve your desired thickness. Brauerei Rosengarten AG Spitalstrasse Einsiedeln urbraeu.ch Gourmera AG Weiherstrasse Weggis zurmuehle-gemuese.ch

26 HOMEMADE TASTES BETTER. Freshly brewed herbal tea Swiss mint Sweetened with apple and pear juice New

27 27 New additions to our beverage list The sweet taste of Swissness We prefer premium products from our region and therefore it's only natural that our beverage list promotes wholesome juices and refreshing soft drinks that are typically Swiss. Our local partners have been hand-picked so as to ensure that their passion for perfection matches our own. Ramseier Suisse AG from Sursee and GENTS of Zürich are two such companies; one an enduring brand that has transcended generations, the other a dynamic start-up with cool products in its portfolio. Time for a drink then! RAMSEIER's fruit juices and cloudy ciders are made of 100% Swiss produce. No crystalized sugar or artificial sweeteners are added, ensuring a product that is all natural and very healthy. Since 2005, these beverages have carried the «Suisse Garantie» label, a national quality standard that ensures origin and authenticity. Not surprisingly, RAMSEIER's Apfelschorle is the second-most popular of all drinks consumed on Lake Lucerne. Other iconic beverages from Sursee are Elmer Citro, Sinalco Original and Sinalco Cola. The most recent creation is RAMSEIER Huus-Tee («House Tea»). As the name suggests, the beverage is a delicate blend of fresh-brewed herbal tea, Swiss mint leaves and fruit juice. The latter provides just the right amount of natural sweetness. Equally appealing and quality-driven are the Bitter Lemon and Tonic Water soft drinks from the upstart syrup producer GENTS Swiss Roots. As a unique selling point, GENTS only uses healthy beet sugar instead of glucose syrup to sweeten its creations. All natural Sicilian lemon extract, RAMSEIER SUISSE AG Headquarters Sursee Company age 105 years Employees 280 Produce used 70'000 tons per year Products Sweet ciders, apple wine, sparkling apple wine, young wine, fruit juices pure cinchona and Alpine gentian extract flavor the signature drinks. The latter flower has actually also given the company its name. GENTS Roots was established by the journalist Georg Hildebrandt, who previously worked as editor of various design magazines, before deciding to venture into the beverage business and lead the local revival of classic long drinks such as Gin & Tonic.

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29 29 Urbräu: Our house beer The Urbräu story - Swiss beer at its best Tavolago is known for its distinguished house brands. Indeed these wholesome products of regional origin and highest quality have been custom-crafted just for our guests! When only the very best is good enough, it sometimes isn't possible to find the desired object «off the shelf». That proved true in our search for a truly special local beer and so we partnered up with an experienced brewmaster to create the old-style Urbräu. With its mild yet flavorful taste, Urbräu is really refreshing, no matter what the season. The cloudy consistency and slight bitterness reflect the traditional brewing style in which it has been handcrafted at the Brauerei Rosengarten AG in Einsiedeln. For the past 145 years, this microbrewery in the famed monastic town has created noteworthy specialty beers in small batches and when we asked them to produce one just for us, they were happy to oblige. As an innovative company that is as dedicated to quality and sustainability as we are, we knew we had found the right partner with Brauerei Rosengarten AG. Family-owned for over 100 years, the brewery is now managed by Alois Gmür, who doubles both as award-winning brewmaster in Einsiedeln as well as member of parliament in Bern! In addition to «our» Urbräu, Brauerei Rosengarten AG also produces a light lager, a dark beer and seven kinds of speciality brews, including beers made of wheat, spelt and corn. From Einsiedeln via Alpnach to Lucerne Every year over 200'000 bottles or 66'000 liters of Urbräu make their way from the brewery in Einsiedeln to our establishments in and around Lucerne. Initially, the bottles are stored at the distribution facility of our other principal partner Pilatus Getränke AG in Alpnach. Located at the foot of Mount Pilatus, the namesake beverage company employs 25 people and has a staggering product portfolio of 2000 different drinks, including 25 house brands About 200'000 bottles are brewed each year at Brauerei Rosengarten AG. The fresh Urbräu is first transferred to the warehouse of Pilatus Getränke AG. Per demand, the Urbräu then moves to our own shipyard warehouse. «Just in time» it reaches consumers at our different establishments. Einsiedeln Alpnach Lucerne Guest

30 30 Rubrik Urbräu pure refreshment Urbräu is available for purchase at all Coop super markets in Central Switzerland as well as our catering establishments in and around Lucerne. This includes all SGV ships on Lake Lucerne plus LUZ Seebistro, Hotel & Restaurant Stern Luzern, Chärnsmatt Gasthof & Spielparadies in Rothenburg, the regional ice center in Lucerne and the Restaurant Tisch + Bar in Holzhäusern.

31 31 Urbräu: Our house beer and 400 different types of fruit juices, soft drinks and mineral waters. This whopping list is complemented by several hundred beers and wines from around the world, plus about 300 different spirits, including 100 kinds of whisky and grappa. Our house wine Tavola rosso from Emilia Romagna is another example of a fine product that makes a brief stopover in Alpnach, before reaching its final destination on our boats and restaurants. Complex logistics On a demand basis, the Urbräu then moves from Alpnach to our own warehouse at the shipyard in Lucerne. From there it is dispersed on a «just in time» basis to our different establishments. At peak periods during the busiest times of the year, no less than six employees work in our warehouse. These logistics specialists ensure that everything works like a Swiss clock, closely coordinating distribution deliveries for the sake of resupply, as well as the collection of empty bottles and other waste, once the refined refreshments have been consumed. Aside from drinks and beverages, they are also in charge of all food deliveries from our central kitchen, a highly complex matter when fresh cooked items or perishable goods are involved! It is thanks to the experience and professionalism of this crack team, that our guests never even notice the complexity of our «behind the scenes» supply network. What simply matters most is that the coldchilled Urbräu is ready for enjoyment, whatever the occasion. Thanks to its honest taste, it always goes down well. Brauerei Rosengarten AG Spitalstrasse Einsiedeln urbraeu.ch Pilatus Getränke Schoriederstrasse Alpnach pilatus-getraenke.ch

32 Lake Lucerne in numbers Average depth 104 m Altitude 433 above sea level Size km² Length 30 km Shoreline km A lake with many bays 1. Lake Alpnach 2. Bay of Horw 3. Bay of Lucerne 4. Lake Küssnacht 5. Bay of Vitznau 6. Lake Uri 7. Bay of Gersau

33 33 Lake Lucerne 12 billion cubic meters of water and many bays make this lake With its fjord-like features and distinctive shape, Lake Lucerne is like no other land-locked body of water in Western Europe! Shaped by the ice age and the Reuss glacier, the harmonious fusion of different landscape elements makes the place so pretty. The countless panoramic peaks, which dot the shoreline, allow for an exciting combination of travel by land and water, for the sake of Alpine adventure. Named after the region's principal city in English, the German version of «Vierwaldstättersee» gives reference to the four «Forest Cantons» of Uri, Schwyz, Unterwalden and Lucerne. Three of these were also the founding states of the Swiss Confederation in 1291 at the mythic Rütli meadow. Aside from the River Reuss, which is the lake's primary tributary, the Muota, Isenthalbach, Engelberger Aa and Saarner Aa are other streams that flow into the lake. The Reuss remains the only outflow though and thus it is used to regulate the water levels of Lake Lucerne. Many of the river estuaries are natural preserves and valuable nesting grounds for local wildlife. The roughly 12 billion cubic meters of water stay in the lake for an average of three years. The water quality is outstanding and so pure, it makes for ideal, unfiltered drinking water. For decades, the water quality levels have remained consistently high. During the summer months, the water temperatures reach an agreeable 22 degrees Celsius ideal conditions for swimming at one of the countless public beaches. The lake hasn't been frozen solid since 1830, although in the legendary winter of 1963, the Bay of Lucerne and Lake Alpnach were covered by a sheet of ice. According to historic records and local lore, a strong earthquake caused an outright tsunami in Landslides and a debris avalanche from the Bürgenstock are said to have created 4 meter high waves. Until the construction of the strategic Axen Road from 1863 to 1865, the waterway from Lucerne to Flüelen represented the fastest travel link and primary trade route between north and south, connecting with the Gotthard Pass. Today, the lake offers a more relaxed travel pace, creating ideal leisure opportunities for visitors from far and near.

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35 35 Charter hire A wonderful venue Our diverse fleet is ideally suited for extraordinary events. Use the tranquility and serenity of Lake Lucerne to host memorable get-togethers for private, corporate or cultural purposes. Whatever format you have in mind, you may choose from five nostalgic paddle steamers, 13 elegant motor vessels and one stunning super yacht for your private charter cruise. Impress your guests with our highly customized service and relentless dedication to perfection. Get away from the old and embrace the bold! Aboard our graceful ships the daily grind quickly disappears as new experiences and a novel setting take center stage. Revel in the historic grandeur of our turn-of-the-century steamboats or chill out on our contemporary catamaran. We can cater to intimate family events, relaxed happy hour cruises, ambitious company retreats, impressive product presentations, swingin' musical performances and much more. Combine the relaxing pace of a lake cruise with our high quality catering service and you've got a great recipe for success. For fairytale weddings, it is even possible for our captains to act as ceremonial masters. Since spring 2017, the luxurious super yacht «Diamant» (Diamond) has set a new standard. Take advantage of the unique facilities, which this state-of-the-art ship offers. Stylish interiors, spacious decks, designer furniture, sumptuous buffets and technologically sophisticated event infrastructure await you. With a large banquet capacity for up to 400 guests, the sky's the limit! One of our experienced event planners will be glad to advise you and help turn your ideas into reality.

36 Kurs Richtung Westen in die UNESCO Biosphäre Entlebuch In einer der schönsten und eigenartigsten Regionen der Schweiz findet man nicht nur Ruhe und Entspannung in fast unberührter Natur, sondern auch eine Vielzahl von abwechslungsreichen Freizeitaktivitäten wie Skifahren, Mountain biking, Kneippen, Wandern, Golfen und vieles mehr. Ein Besuch lohnt sich! Mit viel Herzblut und regionaler Verbundenheit kreieren die Produzenten in ihren kleinen, überschaubaren Betrieben einzigartige Spezialitäten, welche im Detailhandel und samstags am Luzerner Wochenmarkt am Jesuitenplatz erhältlich sind.

37 37 Culinary Cruises Say cheese! Fondue or raclette? Take your pick and come aboard our stately steamboat or modern motor vessel for a welcome winter warmer during our seasonal dinner cruises. This year we are proud to present an all new line-up with aromatic cheeses from the UNESCO biosphere Entlebuch, located between Lucerne and Bern. It has always been our philosophy to work with local suppliers and use high quality products from Central Switzerland. Now we have launched a new cooperation with Biosphäre Markt AG and its range of mountain cheeses from the unspoiled Entlebuch. We will use these dairy delicacies for our cozy raclette and fondue cruises all winter long. Aside from their rich taste, these cheeses are ideally suited for melting and go great with such sides as potatoes, leeks, mushrooms or bacon cubes. Add a touch of pepper, chili or curry for even more flavor amazement. Indeed, these sumptuous sides always come included as standard on all of our fondue and raclette cruises. Just like our long-standing dairy partner Emmi, Biosphäre Markt AG values ingredients that are of the highest integrity and production processes that ensure honest to goodness wholesomeness. That's why both of these regional producers are such a good fit for us! For centuries, cheese has been the staple ingredient of traditional Swiss cooking and without a doubt, fondue is the most famous cheese dish in the world! The culinary romance and social conviviality of putting the long dipping forks with little bread shreds into the cute 'caquelon' pots is simply unmatched. The raclette set-up, with the small table grill is just as popular and perfect for sharing. So whatever format you fancy, be sure to combine the very best of Swiss cuisine with the fabulous views on Lake Lucerne. Fondue and Raclette Boat Every Friday from 27 October 2017 to 30 March 2018 Departure Lucerne Arrival Lucerne Raclette on paddle steamer «Uri» Every Saturday from 25 November to 23 December 2017 Departure Lucerne Arrival Lucerne

38 38 Culinary Cruises: Steam and nostalgia The magic of steam and snow Our nostalgic paddle steamer cruises during Advent, Christmas and New Years have become a true tradition in Central Switzerland. At a time of the year when families come together and companies celebrate their employees, the Belle Epoque grandeur of our stately steamboat «Uri» provides a wonderfully festive setting for joyous moments. Marvel at the snow-capped mountains and the illustriously illuminated city at dusk, as the mighty red paddle wheels gently splash through the water and the chime of the steam whistle resonates along the shoreline. Come aboard and you'll quickly realize why nostalgia equates to happiness. Take a break from high tech and step back in time as you immerse yourself in the turnof-the-century charm and elegance of our oldest steamboat. Built in 1901, the venerable «Uri» has a stunning Neo-Rococo salon with opulent wooden ornaments, hand-painted ceilings and deep cushioned seats. The fully enclosed panoramic restaurant on the upper deck offers unobstructed views of the lovely landscape, while the big engine room opening on the main deck allows everyone to watch the mighty Sulzer steam engine as it works hard to turn the two side-wheels. Thanks to the cold air, the steam exhaust from the whistle is well visible and lends itself to spontaneous souvenir snapshots. The entire ship is stylishly decorated with seasonal ornaments and is sure to get everyone in a good mood. Nip on a glass of mulled wine or non-alcoholic punch and spread the cheer by bringing along your family or friends. There's plenty of time for merriment, as our Advent steamboat cruises already start in late November and indeed «Uri» is the only operational steamboat in all of Switzerland during the weeks before Christmas.

39 MINERAL WATER FROM CENTRAL SWITZERLAND OUR WATER FROM THE HEART OF SWITZERLAND

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41 41 Culinary Cruises: Holiday cruises Magical moments for the holidays The festive period is always a special time of the year. The sparkle of the season is enhanced by luminous lights, elegant ornaments and the scent of mulled wine or spiced tea. Coming closer with friends and family allows for heartwarming companionship and quality time together. Leave behind the ordinary and embrace the extraordinary by enjoying a truly awesome Advent. We have once again prepared a rich and multi-dimensional holiday program aboard our ships on Lake Lucerne, making it the ideal place to celebrate in style. This year our state-of-the-art super yacht MS "Diamant" will be part of our holiday lineup for the very first time. The luxurious facilities and ingenious amenities of this unique vessel make it a true treat to travel on and will excite young as well as old. Not surprisingly, our glamorous Silvester gala cruise is aboard our new crown jewel, but you can also experience this iconic ship on other, more informal sails. Should you have a soft spot for steam, our venerable side-wheeler "Uri" will once again be in service for the entire festive period, welcoming everyone aboard for cozy raclette, fondue or pasta cruises. Share the convivial format of traditional Swiss cuisine with those people that matter most to you, as you melt your own raclette cheese on the little candlelight oven that is brought right to your table or dip bread into the hot fondue caquelon full of soft, savory cheese. Our attractive Advent offer officially starts on 24 November, when fondue chinoise will be served aboard paddle steamer "Uri". Dip delicious, choice meats into the hot boiling broth and find out for yourself why Chinese hot pot is so popular. Come Christmas, nothing matches the graceful refinement of our Christmas gala cruise, just be sure to book in advance! With so much to look forward to, we are certain you'll find the event which suits you best and will allow you to get in the seasonal spirit. After all, it's the most wonderful time of the year!

42 Party hearty! Cruise aboard MS Diamant from Lots of glamour and musical entertainment provided by DJ Robin Tune & DJ Andy Rey Different international food stations «Swiss Alps Tapas» «Sushi & Dim Sum» «Lake Lucerne Ethno Food» «Fish & Algae» «Vegetarian & Vegan» Drinks included Midnight snack and champagne to toast the new year For more information, please visit our website at lakelucerne.ch.

43 43 Culinary Cruises: Silvester 2018 Silvester on our super yacht Ring out the old year in fine fashion and start 2018 on a high note, by embarking on a fabulous party cruise for New Year's Eve. Set sail on our luxurious motor yacht «Diamant» and enjoy sparkling drinks, sumptuous food stations, live musical entertainment and spectacular fireworks. Our silvester event is all about glamor and glitter, with our stylish ship and friendly staff all geared up for a great party. After stepping aboard, you'll be greeted with some welcome nibbles, before later in the evening the tempting food stations are rolled out. Treat yourself to sushi variations, vegan creations and hearty Swiss fare. You'll quickly notice, that our cooks will have pulled out all the stops. With all of its ingenious design features and grand ambience, MS Diamant is the perfect venue for such an extravagant event. As the evening progresses, DJ Robin Tune will act as master of ceremonies and ensure a good vibe with the right beats. Once the church bells start ringing and the new year is ushered in, complimentary champagne and a tasty midnight snack will be served to everyone. Dance into 2018 as colorful fireworks light up the night sky above Lucerne and illuminate Mount Pilatus.

44 Standard offer Soft tacos with two kinds of filling (meat or vegetarian) and all the typical sides Malay lamb curry with vegetables and basmati rice Chicken wings with BBQ sauce and fries Asia North America Southern Europe Northern Europe September - October 2017 November - December 2017 January - February 2018 March - April 2018 Aperitif Vegetable samosas with sweet chilli Aperitif Chips with two kinds of dips Aperitif Home-made potato tortillas Aperitif Swedish meatballs with lingonberries Starter Papaya-mango salad with sesame Starter Pulled pork in a pita roll with coleslaw on the side Starter A selection of antipasti Starter MSC certified smoked salmon on a mustarddill sauce with gherkins Main course Asian hot pot with vegetables, noodles, tiger shrimps and egg Main course New York hot dog with typical toppings and sides Main course Self-service risotto station with a variety of sides Main course Baked potatoes with a variety of fillings March April 2018 November December 2017 January February 2018

45 45 Culinary Cruises: World Food Boat NEW FROM APRIL CONTINENTS ALL YEAR LONG! Global gastronomy on Lake Lucerne Take your taste buds on a trip around the world, without ever leaving Central Switzerland. Since spring 2017 our new World Food Boat has brought the flavors of the globe to the heart of the Alps. Every Saturday a sumptuous buffet with delicacies from all different continents awaits. September October 2017 Explore and enjoy, discover and take delight. That's our slogan for the World Food Boat. Set sail for the Seven Seas and sample international favorites that are custom-crafted and freshly cooked. We initially launched our global culinary tour with Africa and the Arabian Peninsula in May 2017, allowing our guests to taste typical mezze or sample stuffed dates, as the romance and exoticism of 1'001 nights came to life. This was followed by South America and Argentinean skewers in the late summer. As of the current autumn timetable, Asia, North America and Southern Europe will feature front and center, with the different food themes alternating every two months. By March 2018, we'll reach Northern Europe with tempting treats such as smoked salmon with dill or baked potatoes with traditional toppings. While there's lots of variety, we're also pleased to showcase several staple dishes that will always be available on the World Food Boat, no matter what the featured geographic theme is otherwise. So in case you like your soft tacos, lamb curry or chicken wings, there's an extra reason to come aboard repeatedly.

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47 47 Culinary Cruises: Crime Dinner Whodunnit? Do you like detective stories and murder mysteries? Have you ever experienced the excitement of dinner theater? Well, we cordially invite you to sample the very best of both! Follow in the footsteps of Hercule Poirot, crack the case and enjoy a delicious 3-course menu while you're at it. Due to the tremendous popularity of our inaugural performances in autumn 2017, we are pleased to offer all new shows in spring and fall 2018! Step into any bookshop or turn on the television and you'll witness the timeless popularity of crime stories. Flamboyant personalities, complex villains and atmospheric locations usually set the scene as events unfold. As our professional actors get you immersed in the gripping story aboard our cruise ship, the catering crew will first serve you a sparkling aperitif and then a cleverly composed multi-course menu that is custom-made to match the mood of the evening. Dinner theater is all about location and few places are more spectacular than Lake Lucerne during dusk! As night falls and the tension builds, the thrilling story races towards its inevitable climax. Will you have properly guessed the perpetrator? This very special cruise is fantastic Friday evening entertainment and well suited for group excursions or even company outings. It would be a crime to miss it! Crime Dinner 3-Course Menu The contents of the criminally delicious dinner menu will be announced well in advance on our website. Please visit lakelucerne.ch. «Crime Scene Lake Lucerne» Dates Every Friday from 6 April to 25 May as well as 14 September to 19 October 2018 Boarding Lucerne Departure Lucerne Return Lucerne 22.45

48 SO FRESH. SO YOU.

49 49 Recipe: Swiss cheese soup Wholesome soul food Swiss cheese soup RECIPE FOR 4 PEOPLE An old cook book dating from 1920 mentions a hearty recipe for a thick cheese soup with added bread chunks. Back then, there was a tendency to make soups especially filling, as they would serve as stand-alone meals for farmers and workers. We have taken inspiration from this century-old recipe but given it a contemporary update. With a thinner and more refined consistency, it is actually quite exquisite, yet still full of flavor and nourishing goodness. Ingredients 50 g butter 80 g onions cut in small cubes 80 g white leeks cut in fine strips 60 g flour 500 g Swiss mountain cheese cut in cubes 1.75 l vegetable broth 750 dl double cream a touch of salt and pepper a drop of lemon juice Preparation 1. Precook the onions and leeks in butter, so that they become nice and soft. Then add the flour and continue steaming everything for 1 to 2 mins. 2. Add the vegetable broth and stir everything before adding the cheese cubes. At that point, let the soup cook at a low flame for about 20 mins. Continuously stir the soup during this time, to ensure that nothing gets burnt. 3. Add the double cream and spices. Should you wish to make the soup a bit thinner, you could filter it through a sieve, before serving. Alpkäserei Urnerboden AG Klausenstrasse Urnerboden UR alpkaeserei-urnerboden.ch

50 50 Kids Page The plants and animals of our region Cruising on Lake Lucerne, there's a lot to see, as the scenery constantly changes. But aside from the obvious sights like the little villages or mighty mountains that frame the shoreline, there are a lot of less prominent our outright hidden attractions too! We are glad to introduce you to some of the natural wonders of the area here. Beneath the surface of the deep blue water or in the reed along the shore, countless different animals have their habitat. As such, the lake is a highly complex ecosystem and supports a large number of different species. Let us introduce you to some of the animals and plant types that you will encounter here and with a little luck might even spot during a cruise! The lake is home to no less than 30 different types of fish. These include carp, pike and perch, which tend to swim nearer the shoreline, while trout and samlet prefer the open water, where there lake is deeper and there is less daylight further down. The most commonly caught fish from Lake Lucerne is cisco and you will also find this delicacy on our menus.

51 Explore our world with Nik Visit to learn more about Nik and to find out when and where you can meet him. Birds and amphibian animals that live both in the water and on land like frogs and ducks are common too. You will find them along densely wooded sections of shoreline or sometimes a bit further inland, but always close enough to the water in places like bogs, swamps or ponds. That's also where newts, toads and salamanders make their home. So far, only six different types of reptiles have been spotted around Lake Lucerne, including grass and dice snakes. They prefer dry land and areas with sand, where it is easy to hide; that's also where they nest and reproduce. Unlike other areas in Europe, Central Switzerland is not located along a major migration path for birds and actually less birds live in the region than in other parts of the country. The local ducks, swans and coots do benefit from the fact that the water does not freeze over in winter though. Finally, the fauna and flora of Lake Lucerne is completed by remarkable plants, mushrooms, algae and even bacteria, both in the water and beyond.

52 52 Our partners Passion for provenance Innovative entrepreneurs, hard-working farmers and dedicated team players, that's how our regional partners are best described. We have carefully selected all of our suppliers to ensure the local origin and unrivalled freshness of our produce. Like ourselves, our suppliers put their heart and soul into what they do. All of their products indeed have two things in common; they are typically Swiss and truly a labor of love. We have made it our mission to dig deep and go the extra mile in order to ensure quality and consistency. At the end of the day, all of these efforts simply mean one thing for our customers; wholesome food and drink that tastes great! Napolitaines Aeschbach Chocolatier AG Root aeschbach-chocolatier.ch Urbräu Brauerei Rosengarten AG Einsiedeln urbraeu.ch Müller-Thurgau / Pinot Noir Brunner Weinmanu faktur Hitzkirch brunner-weinmanu faktur.ch Turkey Bühlhof Greppen buehlhof.ch Cuvée Blanche Gebr. Kümin Weinbau und Weinhandel AG, Freienbach kuemin-weine.ch Swiss meat Holzen Fleisch GmbH Ennetbürgen holzenfleisch.ch

53 53 Our partners Tea L'art du thé Lucerne art-du-the.ch Swiss meat Metzger Gabriel Wolfenschiessen metzgergabriel.ch Tavolago spirits Pilatus Getränke AG Alpnach pilatus-getraenke.ch Ramseier Schorle Ramseier Suisse AG Sursee ramseier.ch Coffee Rast Kaffee AG Ebikon rast.ch Mineral water Mineralquelle Bad Knutwil AG Knutwil knutwiler.ch Tavola Rosso Villa Bagnolo Soc. Agr. a r.l. Castrocaro Terme villabagnolo.it Grappa / Merlot di Gudo Vini & Distillati Angelo Delea SA Losone delea.ch Shipyard honey Beekeeper Lukas Riechsteiner Lucerne tavolago.ch

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55 55 Tavolago as an employer Great jobs and rewarding careers Choosing Tavolago as an employer is a smart decision. Thanks to our focus on professional development and a wide range of available training courses, we enable our employees to enhance their know-how, gain new skills and climb up the career ladder. Our positions offer everyone a perspective and come with opportunities for upward mobility. Indeed, we've been recognized for our industry-wide leadership in developing new talent and raising a next generation of catering managers. We're proud to say that half of our current company management team is «home grown» and has internally risen through the ranks. Staff empowerment is one of our key corporate philosophies and by regularly engaging with our employees, we attempt to create an environment in which they can excel. With such a motivated workforce, we are much better positioned to achieve our ambitious goals and share highest standards of hospitality with our guests. Let us introduce you to some of our valued team members. Fabienne Büchler Chef de Service Since joining Tavolago in 2009, Fabienne has held a number of positions, thereby gradually rising through the ranks. She completed specialized courses on management and sales, while also learning how to best handle customer complaints. Today, Fabienne is Chef de Service on our flagship «Stadt Luzern» and a member of the extended leadership team. Tavolago has always encouraged Fabienne to take the next step and supported her professional development throughout. Milagros Furrer Waitress Milagros has been working as a buffet assistant on our ships since In winter of 2017 she was able to successfully complete the Progresso training course and earn her first professional certificate. The Progresso courses are specifically designed for waitstaff without formal training but only previous practical experience. The course format features learning modules on service, cooking and accounting. Thanks to her newly gained knowledge, Milagros was able to successfully complete her probation period and become a permanent employee.

56 Globi-Express: Fun and excitement for the whole family. A journey with Globi from Lucerne to Engelberg. Come aboard the Globi-Express on the line between Lucerne and Engelberg, and let us take you away to Globi s own little world. Accompanying Globi on his journey through the four seasons, real Globi fans will get a chance to win a nifty Globi lunch box! For more info on the Globi-Express, visit

57 57 IRC: Customer survey We value your feedback It is our ambition to exceed expectations every day and delight guests from around the world with our uniquely Swiss service. In order to even better meet the needs and wishes of our customers, we are now conducting a query. Thank you for sharing your opinion with us. We know that the best sort of publicity spreads word-by-mouth and often previous guests have recommended us to their friends and family. While we really appreciate this form of flattery, of course we are also happy to receive direct input, so that we may conscientiously enhance our approach and align our services even more with the requirements of our visitors. We take all customer feedback very seriously and have already implemented many of the suggestions that were shared with us in the past. To take the next step in our pursuit of perfection, we have decided to work with the professionals from the IRC institute to develop a comprehensive electronic customer survey that covers all of our catering venues and fine dining establishments. After weeks of careful conception, this survey is now ready for response. In order to ensure a modern methodology, the electronic survey has been loaded on tablets that our wait staff will be happy to hand out, allowing everyone an easy and interactive touchscreen interface for delivering their input. The structure of the survey allows you to tell us your opinion about the quality of meals and beverages, as well as the level of service. We also want to know what you think about our valuefor-money ratio and the general look and feel of our establishments. We are truly grateful for each reply and thank everyone for their participation. Filling out the survey will take about 5 minutes.

58 58 Our locations ashore Perfect places for all purposes Initially, Tavolago was completely in its element on the waters of Lake Lucerne, as the board caterer for the magnificent fleet of paddle steamers and modern motor vessels. 11 years ago, we made the leap to the shores of Central Switzerland and have become just as successful there, running a prestigious portfolio of restaurants, bistros and hotels. Thanks to our flexible catering service Tavola, we know no bounds and can also provide mobile event support anywhere in the region. Ask us for advice on particularly original venues. From a romantic date to an informal family gathering or a mega cool outdoor festival, we have the facilities, experience and equipment to make memorable moments a reality. This extends far beyond the stylish fleet on Lake Lucerne and includes points of interest around the region. What started in 2006 at the student canteen of Hochschule Luzern has now grown into an attractive and wonderfully diverse network of exciting establishments. Every pub, bistro or restaurant that we run has its own personality and is completely unique. What all places do have in common is our dedication to top-notch Swiss quality and our emphasis on locally-sourced products. This is how we celebrate gastronomic innovation and support regional development. We are proud to have built up from scratch a number of popular events, such as the Lozärner Oktoberfest. When it comes to outdoor event catering, we are at the beck and call of our customers and ready to serve guests anywhere, be it in a parking lot or a castle garden. Let Tavolago treat you on water, on land, anywhere you desire. Tavolago's locations ashore 2006 Gastronomie Vierwaldstättersee 2006 Mensa Hochschule Luzern 2009 LUZ Seebistro 2009 Lucerne Exhibition Center 2009 Bistro Brunnen and Flüelen 2009 Lucerne Ice Center 2011 Tavola Catering 2011 Lozärner Oktoberfest 2012 Hotel & Restaurant STERN Luzern 2014 CHÄRNSMATT Swiss Inn & Play Paradise 2016 Tisch + Bar Shoppingrestaurant

59 59 Our locations ashore Eat or shop, or do both Everything that isn't bolted down, is for sale. Tisch + Bar Shoppingrestaurant Holzhäusernstrasse 4, 6343 Holzhäusern willkommen@tischundbar.ch, tischundbar.ch Phone The old inn with the new vibe A historic house with a fresh feel and contemporary cuisine. Hotel & Restaurant STERN Luzern Burgerstrasse 35, 6003 Luzern info@sternluzern.ch, sternluzern.ch Phone Carefree catering Delicious delicacies and superb service, anywhere, anytime. Tavola Catering Werftestrasse 5, Postfach, 6002 Luzern mail@tavolacatering.ch, tavolacatering.ch Phone A Lucerne icon Our elegant pavilion and large terrace invite you to relax along the lake. LUZ Seebistro Bahnhofplatz, 6002 Luzern info@luzseebistro.ch, luzseebistro.ch Phone Truly Bavarian Experience Octoberfest without traveling to Munich. Music, folklore and culinary treats. Lozärner Oktoberfest Werftestrasse 5, Postfach, 6002 Luzern willkommen@lozaerner-oktoberfest.ch, lozaerner-oktoberfest.ch A big deal, not just for the little ones Our menu and miniature railway will delight young and old. CHÄRNSMATT Gasthof & Spielparadies Bertiswilstrasse 40, 6023 Rothenburg info@chaernsmatt.ch, chaernsmatt.ch Phone

60 60 Our services ashore Memorable moments with Tavola Catering Are you planning a private event or corporate function? Would you like to impress your guests with impeccable organization, seamless service and delicious food? Then turn to Tavola Catering to ensure success. We specialize on banquets, weddings, conferences, seminars, company assemblies, outdoor festivals and much more. Our professional event planners, logistics managers, waiters and chefs will be happy to customize their service to your specific needs. No matter if you'd like to celebrate a joyous birthday party or if you're hosting a public product launch, we can cater to groups of 4 or Our ability to deliver quality and value is not limited by infrastructure or location. You can expect our capable service to function like Swiss clockwork! From stylish table decorations to artfully adapted venues, we'll be delighted to assist you in realizing your biggest ideas and boldest concepts. Regionally sourced, natural ingredients and distinctive drinks complete our offer. Tavola Catering Werftestrasse 5, Postfach, 6002 Luzern mail@tavolacatering.ch tavolacatering.ch Telefon:

61 61 Our services ashore

62 62 Summary and imprint Brief overview The following chart gives you a convenient chronological overview of all our different events and specially themed cruises from December 2017 to May You may find additional information on our website: «Klausjagen» with fondue from the UNESCO biosphere Entlebuch Christmas gala cruise with fondue chinoise Pasta cruise on paddle steamer Silvester cruises and big party on MS Diamant Pasta cruise with fireworks Valentine's Day cruises Mother's Day on the lake Easter Sunday on the lake Winter 2017 Spring 2018 from October Fridays and Saturdays as of December Nocturnal cruises on MS Saphir Thursdays 7./14./ Seasonal steamboat cruises from April Fridays Crime Scene Lake Lucerne FIND MORE CREAT CRUISES AT: lakelucerne.ch Friday and Fridays in December Steamboat cruises with fondue chinoise Saturday and Saturdays in December Steamboat cruises with raclette from the UNESCO biosphere Entlebuch Summer preview Happy Hour Cruise World Food Boat and much more Conditions Imprint Our terms and conditions are just as clear as the pristine water of Lake Lucerne. All prices are listed in Swiss Francs (CHF) and include 8 % VAT. All meat products are from Switzerland. Our fish and seafood has been sustainably sourced and is MSC or ASC certified. We do not serve alcohol to guests under 16 years of age and no spirits, alcopops or other liquor to guests under 18 years of age. The price lists in this document are from autumn 2017 and may change. Any updated price list will automatically replace all previous lists, without further notification being necessary. Photos: Jeronimo Vilaplana, Schifffahrtsgesellschaft des Vierwaldstättersee (SGV) AG, Fotolia, Text: Sonja Hablützel, Design: Tavolago AG, Print run: 300 issues Printing: Eicher Druck AG, Publisher: Tavolago AG, Translation: Andrew Thompson Publication: Autumn 2017

63 ChocoWorld your sweet must-see near Lucerne Immerse yourself in the world of pleasure and experience chocolate with all your senses nationwide unique interactive ChocoWorld create your own chocolate delights guided tours through our ChocoManufactury ChocoShop and ChocoCafé for buying and enjoyment ChocoStudio for team building and courses event facilities for up to 150 people all facilities are wheelchair-accessible situated in close proximity to the train station Root D4 free parking next to the building Our chocolatiers love to create your individual customer and promotional gifts. Big or small quantities everything is possible. experience pleasure

64 HIGH ON EMOTION Have a fabulous day out in the snow at over 3000 metres. TITLIS Cliff Walk Snowtubing Glacier Cave TITLIS ROTAIR It s going round! During the trip the cable car turns 360 degrees to show you the mountains in all their glory. TITLIS CLIFF WALK Europe s highest suspension bridge! SNOWTUBING Whizz through the snow on a snow tube in our snow park. TITLIS GLACIER CAVE A magical world of ice awaits you. TITLIS CABLEWAYS, HOTELS & RESTAURANTS 6391 ENGELBERG SWITZERLAND TELEPHONE +41 (0)