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Transforming service into extraordinary guest experiences with repeat business the reward For the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant service techniques and principles. This all-new edition features a completely reorganized, updated look at table service and foodservice management, from setting up a dining room and taking guests' orders to executing wine service and handling customer complaints. With straightforward advice from The Culinary Institute of America's expert table service and foodservice management faculty, Remarkable Service, Third Edition offers new "Scripts for Service Scenarios" throughout to help servers practice such real-world scenarios as recommending a dish, taking reservations, and dealing with special requests. This book also addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, and front-door hospitality to money handling, styles of modern table service, and the relationship between the front and back of the house. Foreword by restaurateur Danny Meyer, whose restaurants are legendary for their world-class service Respected industry-wide as a contemporary reference guide and refresher for foodservice professionals Sales Rank: #48786 in Books Published on: 2014-02-10 Original language: English Number of items: 1 Dimensions: 9.00" h x.70" w x 7.40" l, 1.32 pounds Binding: Paperback 304 pages Most helpful customer reviews 0 of 0 people found the following review helpful. Diners Could Learn From This, too By Ruth Paget Waiters should get honorary degrees in public relations for the daily juggling they do to meet the needs of customers. This book shows management and waiters some techniques for making dining pleasurable. 0 of 0 people found the following review helpful. Five Stars By Stacey Ann Francis Wonderful book. Easy to understand and gives a comprehensive guide to delivering excellent service. 0 of 0 people found the following review helpful. Great book
By Candice Monroe Great book for servers, restaurant owners See all 8 customer reviews...
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