STRABAG Facility Management d.o.o. Presentation of the Company Zagreb 2010
TOPICS COMPANY HISTORY STRABAG GROUP ACTIVITIES ON THE INTERNATIONAL LEVEL ADVANTAGES OF STRABAG FACILITY MANAGEMENT d.o.o. STRABAG FACILITY MANAGEMENT d.o.o. A MARKET WITH EXCELLENT POSSIBILITIES THE STRUCTURE OF THE COMPANY IN CROATIA OUR TEAM AN OVERVIEW OF ADVANTAGES WE OFFER YOU OUR SERVICES CASE STUDY: REPAIR OF THE VENTILATION SYSTEM CONSULTING WE OFFER YOU SERVICES FOR WHY STRABAG FACILITY MANAGEMENT? PARTNERSHIP WITH STRABAG IN THE ENTIRE EUROPE RECOMMENDATIONS Page 2 STRABAG Facility Management d.o.o. Zagreb 2010
COMPANY HISTORY STRABAG Facility Management d.o.o. Over six years of experience in the Croatian market 2003 Bau Holding Strabag AG expands its portfolio with new services in Croatia - Technical management, technical consulting and management and founds a new company Facility Management Croatia d.o.o. 2007 Facility Management Croatia d.o.o. now operates under the company STRABAG Facility Management d.o.o. and assumes in its portfolio new infrastructural services: cleaning 2008 STRABAG acquires DeTeImmobilien one of the largest German providers of services related to real estate (it manages real estate of net area of 15.4 million m² and with 35,000 facilities). January 2009 STRABAG Facility Management d.o.o. uses its experience and knowledge connected with the German market and launches a new type of service: real estate management services Page 3 STRABAG Facility Management d.o.o. Zagreb 2010
ACTIVITIES OF FACILITY MANAGEMENT (REAL ESTATE MANAGEMENT) IN A WIDE INTERNATIONAL AREA STRABAG concern conducts the Facility Management activity on the international level and offers support to its clients as a competent partner. National companies in the following countries Austria Romania Croatia Slovenia Hungary Germany Poland Russia Slovakia Czech Republic (is being established) Ukraine (is being established) National companies Operational activity Page 4 STRABAG Facility Management d.o.o. Zagreb 2010
ADVANTAGES OF STRABAG Facility Management d.o.o. Extended Service Coverage If you decide on the Extended Service Coverage offered by STRABAG Facility Management d.o.o., this will free you from unexpected repairs expenses, which can occur due to shortcomings in the material or execution, for the duration of the Contract on providing services concluded with us. Although all the works were realized for operation without defects and for long life, over time the need for repairs may nonetheless arise. Considering the increasing repairs expenses, STRABAG Facility Management d.o.o. thereby protects you from additional expenditures. Page 5 STRABAG Facility Management d.o.o. Zagreb 2010
STRABAG Facility Management d.o.o. A market with excellent possibilities STRABAG Facility Management d.o.o. is one of the leading companies in the area of a wide span of services of real estate management (Facility Management). Access to special technical and organizational solutions, as well as solutions for monitoring the quality developed by the parent company, as well as to vast knowledge in the area of quality. A company with dynamic development and a quality management system certified in pursuance with the ISO 9001: 2001 standard. A fundamental understanding and uncompromising fulfillment of clients needs represent the key to success. We offer to each client care adjusted to his needs. The bases of our philosophy: fair competition on the market, partnership relation with clients and subcontractors, abiding by valid laws and technical regulations, close cooperation with the local municipal administration, reducing the negative impacts on the environment to a minimum and regular investment in its employees. With our ethical code, we create a healthy and pleasant working atmosphere. Page 6 STRABAG Facility Management d.o.o. Zagreb 2010
THE STRUCTURE OF THE COMPANY STRABAG Facility Management Management on the national level SEGMENTS SALE FINANCES Management Coordinator for technical FM Coordinator for infrastructural FM Coordinator for marketing and development Coordinator for commercial FM Operational level Assistant facility manager Call Centre Facility manager Project manager Accountancy Foreman Employee for technical FM Employee for infrastructural FM BMTI BRVZ Page 7 STRABAG Facility Management d.o.o. Zagreb 2010
OUR TEAM Our team assumes for you all the services connected with your real estate Our team consists of employees with proven professional competences and excellent qualifications We employ our employees exclusively by use of the employment contract Educating employees There is no employee rotation Highly motivated team Helpdesk- working hours: 24 hours Field service Page 8 STRABAG Facility Management d.o.o. Zagreb 2010
STRABAG Facility Management d.o.o. An overview of advantages Our team assumes all the services connected with your real estate Complete facility management in one place A set of practical solutions Planning and managing the facility without loss of information Excellent know-how Our clients profit and realize measurable financial benefit through a decrease of operating expenses, optimum use of media, efficient techniques of work organization and utilization of established leading solutions in this profession. Page 9 STRABAG Facility Management d.o.o. Zagreb 2010
OUR SERVICES for all the tasks we offer the right solution in one place REAL ESTATE MANAGEMENT Managing contracts Accountancy for facilities Managing expenses Tax affairs Reporting Real estate Performance Management Documentation / archiving Property technical management Managing property/ Solutions for companies Taking and giving into lease/ managing areas FACILITY MANAGEMENT Technical equipment of the building Designing, construction, taking care of construction Repairs, service, inspection Defects management Total Service Management Energy management Harmful substances management Facilities management/superintendant s services Technical Facility Management Infrastructural Facility Management Taking and giving into lease Optimization of areas Concepts regarding locations Consulting connected with the real estate Managing changes of residence Tenant Representation Due Diligence Waste management Gardening services, cleaning services Janitor and security service Internal postal service Service for photocopying and printout Telephone service Reception service Page 10 STRABAG Facility Management d.o.o. Zagreb 2010
CASE STUDY: Repair of the ventilation system Grand Center Zagreb system in the PEOPLES restaurant RESTAURANT Independent servicing of technical systems Repairs expenses 22.000,00 HRK + no turnover during 6 days Technical service of the building system by Facility Management d.o.o. Page 11 STRABAG Facility Management d.o.o. Zagreb 2010
CASE STUDY: Repair of the water heater and air conditioner cooler Grand Center Zagreb Air conditioning chamber of the PEOPLES restaurant During the New Year celebration it came to activation of the fire-alarm caused by sparklers Automatic standstill of air-conditioning operation Termination of gas flow, the kitchen remains without gas Air-conditioning of the restaurant was not reset in due time, freezing and rupture of the alternator occurs Page 12 STRABAG Facility Management d.o.o. Zagreb 2010
CASE STUDY: Repair of the water heater and air-conditioner cooler Grand Center Zagreb Air conditioning chamber of the PEOPLES restaurant The kitchen remains without suction and the gas flow is blocked the kitchen cannot continue operating Restaurant management Calls for help Centre management STRABAG Facility Management d.o.o. Defect analysis and initiating the repair Page 13 STRABAG Facility Management d.o.o. Zagreb 2010
CASE STUDY: Repair of the water heater and air-conditioner cooler Grand Center Zagreb Air conditioning chamber of the PEOPLES restaurant STEP 1 Shutting down pumps Emptying the system Closing the valve STEP 2 STEP 4 Fusion welding of the alternator Testing the alternator tightness Delivery of the alternator to the facility STEP 5 Dismantlement of the pipeline in front of the air heat alternator water/air Air Conditioning Chamber ACC-3 and ACC-1 Dismantlement of the alternator Installation of the pipeline in front of the air heat alternator water/air ACC-3 and ACC-1 Turning on of the ACC-3 and ACC-1 STEP 3 Taking out the filters Drying the air conditioning chamber Placing in new filters Delivering the alternator for repair Dismantlement of the pipeline in front of the air heat alternator water/air ACC-3 and ACC- 1 Installation of the alternator Installation of the pipeline in front of the air heat alternator water/air ACC-3 and ACC-1 STEP 6 Opening the valve Filling the system Turning on the pumps Page 14 STRABAG Facility Management d.o.o. Zagreb 2010
CONSULTING Technical consulting Infrastructural consulting Managing areas Page 15 STRABAG Facility Management d.o.o. Zagreb 2010
WE OFFER YOU SERVICES FOR business buildings shopping centers hotels logistics centers production plants construction sites warehouses Page 16 STRABAG Facility Management d.o.o. Zagreb 2010
WE OFFER YOU SERVICES FOR: We adjust our services to individual specific needs of our clients and their facilities. 16 14 12 10 8 Number of objects 6 4 2 0 Business buildings Retail Shopping centres Construction site Page 17 STRABAG Facility Management d.o.o. Zagreb 2010
WHY STRABAG Facility Management d.o.o. STRABAG creates added value for your real estate portfolio Advantages for your real estate Value increase Optimized maintenance Efficient maintenance You can concentrate on your core activity. STRABAG offers you new approaches and ideas better working environment managing areas Page 18 STRABAG Facility Management d.o.o. Zagreb 2010
WHY STRABAG SERVICES CONNECTED WITH PROPERTY AND REAL ESTATE? STRABAG creates added value for your real estate portfolio 7.000.000 6.000.000 5.000.000 4.000.000 3.000.000 2.000.000 1.000.000 0 Turnover 2008-2010 in HRK 2008 2009 2010 12.000.000 10.000.000 8.000.000 6.000.000 4.000.000 2.000.000 0 Planned turnover in HRK 2010 2011 2012 Our services and our goals are not two separate things. They are not even two sides of a coin. It would be better to say that they are interfused. We ensure sustainable growth using qualified employees who act responsibly and who make up a team. Page 19 STRABAG Facility Management d.o.o. Zagreb 2010
PARTNERSHIP WITH STRABAG IN THE ENTIRE EUROPE Business principles Your added value Creating business partnership with clients Complete transparency Measurable quality by way of service level agreements (key performance indicators) Fair penalty system Constant increase of efficiency in the company STRABAG Growth of the market through the acquisition of new clients Abiding by Service Level Agreements (Key Performance Indicators) and the budget, as well as success at first attempt Focusing on precise realization of services (reaction time and implementation) Long-term partnerships Permanent flow of information toward the client Elaboration of the proposals and concepts for the optimization of expenses of your real estate portfolio Optimum harmonization of your overhead expenses Assessment of expenses structure of various facilities in your portfolio Increased transparency of your real estate on the portfolio or facilities level FM consulting in construction or rehabilitation designs All the employees have the highest qualifications/education and level of knowledge suitable for the state of the art achievements Control of all the services assumed by the subcontractors of STRABAG regular results control Page 20 STRABAG Facility Management d.o.o. Zagreb 2010
RECOMMENDATIONS CROATIA Grand Centar Zagreb SUPERNOVA Slavonski Brod SUPERNOVA Karlovac OBI Slavonski Brod OBI Varaždin PZC Split POMGRAD inženjering SUPERNOVA Varaždin SUPERNOVA Zadar Page 21 STRABAG Facility Management d.o.o. Zagreb 2010
Grand Center Zagreb RECOMMENDATION OF OUR COMPETENCE Facility Client Useable area Contract duration Services Facility manager Grand Center Zagreb, business building in Zagreb Grand Center d.o.o. Approx. 16,087 m² gross developed area 4 years Managing technical systems of the real estate Managing infrastructural systems of the real estate Defects management Repairs Marinko Vlahinić Petra Hektorovića 2 10 000 Zagreb Page 22 STRABAG Facility Management d.o.o. Zagreb 2010
SUPERNOVA Slavonski Brod Recommendation of our competence Facility SUPERNOVA, shopping centre and specialised shopping centre in Slavonski Brod Client Useable area Contract duration Services Facility manager Afirmacija Marsonija d.o.o. Approx. 19,300 m² gross developed area Unlimited Managing technical systems of the real estate Defects management Warranties management Repairs Zvonimir Katanić Osječka 284 35 000 Slavonski Brod Page 23 STRABAG Facility Management d.o.o. Zagreb 2010
SUPERNOVA Karlovac Recommendation of our competence Facility Client Useable area Contract duration Services Facility manager SUPERNOVA, Shopping centre and specialised Shopping Centre in Karlovac Afirmacija Karlovac d.o.o. Approx. 17,791 m² gross developed area Unlimited Managing technical systems of the real estate Defects management Warranties management Repairs Marinko Vlahinić Petra Hektorovića 2 10 000 Zagreb Page 24 STRABAG Facility Management d.o.o. Zagreb 2010
OBI Slavonski Brod Recommendation of our competence Facility OBI construction material shop in Slavonski Brod Client Useable area Contract duration Services Facility manager OBI trgovina d.o.o. Approx. 8,000 m² gross developed area 4 years Managing technical systems of the real estate Warranties management Defects management Repairs Zvonimir Katanić Osječka 284 35 000 Slavonski Brod Page 25 STRABAG Facility Management d.o.o. Zagreb 2010
OBI VARAŽDIN Recommendation of our competence Facility OBI construction material shop in Varaždin Client Useable area Contract duration Services Facility manager OBI trgovina d.o.o. Approx. 8,000 m² gross developed area 4 years Managing technical systems of the real estate Warranties management Defects management Repairs Marinko Vlahinić Petra Hektorovića 2 10 000 Zagreb Page 26 STRABAG Facility Management d.o.o. Zagreb 2010
PZC Split d.d. Recommendation of our competence Facility Client Useable area Contract duration Services Facility manager PZC Split d.d. Business building in Dugopolje, Split PZC Split d.d. Approx. 4,500 m² gross developed area 4 years Managing technical and infrastructural systems of the real estate Warranties management Defects management Repairs Ante Jurić Ul. Sv. Mihovila 1 21 204 Dugopolje Page 27 STRABAG Facility Management d.o.o. Zagreb 2010
POMGRAD inženjering d.o.o. Recommendation of our competence Facility POMGRAD inženjering d.o.o. in Split Client Useable area Contract duration POMGRAD inženjering d.o.o. approx. 3,500 m² gross developed area Unlimited Services Managing technical systems of the real estate cleaning horticulture repairs Facility manager Ante Jurić Ul. Sv. Mihovila 1 21 204 Dugopolje Page 28 STRABAG Facility Management d.o.o. Zagreb 2010
SUPERNOVA Varaždin Recommendation of our competence Facility SUPERNOVA, specialised shopping centre in Varaždin Client Useable area Contract duration Services Facility manager Afirmacija centar d.o.o. Approx. 11,300 m² gross developed area Unlimited Managing technical systems of the real estate Defects management Warranties management Repairs Marinko Vlahinić Optujska 171 42 000 Varaždin Page 29 STRABAG Facility Management d.o.o. Zagreb 2010
SUPERNOVA Zadar Recommendation of our competence Facility SUPERNOVA, shopping centre in Zadar Client Useable area Contract duration Services Facility manager GRANIT-VRKIĆ d.o.o. Approx. 38,265 m² gross developed area Unlimited Managing technical systems of the real estate Defects management Warranties management Repairs Marin Punoš Ulica Akcije Maslenica 1 23 000 Zadar Page 30 STRABAG Facility Management d.o.o. Zagreb 2010
ADDITIONAL REFERENCES CROATIA Page 31 STRABAG Facility Management d.o.o. Zagreb 2010
DO YOU WANT MORE DETAILED INFORMATION? We are gladly at your disposal. Ines Vodanović Country manager Tel. +385 (01) 639-2264 Fax +385 (01) 639-2266 Mobil +385 (098) 209 800 ines.vodanovic@strabag.com STRABAG Facility Management d.o.o. Ul. Petra Hektorovića 2 10 000 Zagreb Kristijan Tomić Country manager Tel. +385 (01) 639-2261 Fax +385 (01) 639-2266 Mobil +385 (098) 218 743 kristijan.tomic@strabag.com STRABAG Facility Management d.o.o. Ul. Petra Hektorovića 2 10 000 Zagreb Page 32 STRABAG Facility Management d.o.o. Zagreb 2010
STRABAG Facility Management d.o.o. www.strabagfm.hr www.strabag-pfs.com