Corbin, KY KFC scored 99 on a CER May 28, 2005. Corbin Crew above l to r: Back: Greg Smith, Dennis Overbey, Joe Woods, Jennifer Hollis. Middle: Buelah Rutherford, Trish Gregory, Robert Hayes, Amanda Hubbard. Front, kneeling: Kathy Haley, David Blevins. THANKS FOR THE MEMORIES Harris Martin, JRN Corbin, KY Dear Harris I just wanted to take a minute on behalf of KFC Public Relations to thank you for allowing us to utilize Dennis Overbey for the recent B-roll* shoot at the Sanders Café and Museum. Dennis was not only a gracious host but a key piece of our interview, and we truly appreciated the fact that he would take time out of his busy day to assist us. It was our first visit to the Sanders Cafe and Museum, and we were very impressed! It is truly a wonderful tribute to KFC and the Colonel. We were glad we had the opportunity to experience the place as well as Dennis' gracious hospitality and expertise. Thank you again. Sincerely, Diane Bloem, KFC Public Relations CONNECTION Vol. 8 No. 7 July, 2005 HIGH MARKS ALL AROUND! MARTIN ROSE TO THE OCCASION I would like to congratulate a store that has really done well the last year. They had 4 Triple Crowns in a row and their first 2 Customer Based Champs Checks were 100. This store is Martin, TN. Thanks to Angie, Joanna, Lonnie, Debbie and Jake. The rest of the crew also. They have done a fantastic Job! Ruth Davis, Area Manager More about Martin on page 2. NEVER TOO LATE TO SAY GREAT! Hello everyone, just wanted to drop a line to say that Pigeon Forge and Gatlinburg had CERs on Thursday, May the 5 th. Pigeon Forge made a 99,and Gatlinburg made a 97! I am very proud of both stores scores and thank them all very much for the hard work and attention it takes to make scores like this. PLATINUM is always a hard mark to reach. Both teams did an awesome job to get these scores. Also, Strawberry Plains got a 92,and Sevierville got an 83,these are great scores as well and I am also very proud of both these stores. Have a great week. Bud Goff, Area Manager This article was not included in the June issue. Apologies to Bud and to the crews at Pigeon Forge, Gatlinburg, Strawberry Plains and Sevierville. * A B-roll is a collection of video or film: interviews, establishment shots, interior shots, history footage, etc., that is submitted as a package to media outlets which they can put together with their own commentary (their A-roll) for a story or news report.
JRN CONNECTION July 2005 Vol. 8, No. 7 2 12 TIMES 100 = MARTIN As many of you read in the last JRN Connection, Martin, TN recently achieved many GREAT things. In June we received notice that we had placed in The Colonel's Promise Interim program and we placed in that as the only JRN Stores with 10 100's in a row!! We received certificates which we used for a party for the store with Ice Cream Cake, Pizza, Candy and gave out some special pins and items for the crew!! {We will be sending in pictures of the Crew and Mgmt Team} The very next day we found out that we had just received our 4th Triple Crown in a row!! So we are very proud of our Team and Store!! But the management team would like to make some special acknowledgements... Angi, Joanna, Lonnie and Jake would like to send a Special Thanks to Tammy Millican - who is now at the Dyersburg Store. Angi was Tammy's Assistant the 1st two years I was in this store. She trained me and taught me how to run this store!! Joanna, Lonnie, Jake and myself were all part of her management team while she was here. She trained each of us and helped us become better managers!! She left us - to be closer to home - and went to Dyersburg in July of 2004 and we MISS HER, but hope that we are making her proud with all the accomplishments!! Thanks, Tammy, for all the help, training and belief in us while you were here!! But we wanted you to know that we took your training to heart and hope that we are making you proud!! We know that you worked very hard the couple of years in this store when Martin was struggling and the store's future looked uncertain!! You put a lot of time, energy and sweat in the store to get it back on solid ground. We have only tried to continue what you started {building the store back up} and build on the foundation that you left for us!! So we wanted to thank you and include you in these recent accomplishments!! Also we would like to thank Ruth Davis for help, encouragement, and support as well.. We know you have really had "your days" with Martin {Tammy, too!!} and we hope that these recent accomplishments make you proud as well!! Martin is continuing to work hard each day to make our store the best that it can be!!! Thank You, Angela Jones, RGM of Martin KFC ROLLING DOWN THE ROASTERS Kenny Rogers Roasters closed here in Mobile, AL sometime ago, but their Catering Van can still be seen at our place buying GREAT chicken! George Embling, Area Manager AND 1 BASKETBALL I had a good time in Memphis Friday at the And1 basketball game. Met up with Ginny and Ryan for the meet and greet with some players before the game. J&A had 25 people on the meet and greet list. The only ones who showed up were me and my wife. So the entire meet and greet was Ryan, Ginny, Alishia and myself. There were a lot of KFC logos all over the place. The bucket I took a picture by was huge. This would be good to have at a KFC function. Wendell Teague, Area Manager
JRN CONNECTION July 2005 Vol. 8, No. 7 3 LIKE MY HAT? CASTEEL-RILEY WEDDING Once again we bring you Allison Claire Hulen, back by popular demand. OK, by request from: Susan Schatz, Grandma, JRN Accounting. Above: Chadwick Moore and his big sister, Holly, children of Martha Sellers. HANGING WITH CHAD Chadwick Moore, son of Martha Sellers (JRN Operations Assistant), will receive a Bachelor of Arts Degree in English and a Bachelor of Arts Degree in Journalism and Mass Communications from the University of Iowa on July 29 th, 2005. Chad will graduate with high honors having made the Dean s list every semester for 4 years. Chad will be moving to New York City to pursue a career in publishing. Karen Casteel, Andrew Riley From the Columbia Daily Herald, Used by permission Mr. & Mrs. Harlin Casteel, Jr. of Columbia, TN announce the engagement of their daughter, Karen Cheriece Casteel, to Andrew Michael Riley of Bloomington, IN, son of Mr. & Mrs. Bruce Riley, also of Bloomington. The wedding is planned for 1 p.m. September 10, 2005, at the Pentecostal Church of Jesus Christ in Columbia. The bride-elect is the granddaughter of the late Mr. & Mrs. William Owens and the late Mr. & Mrs. Harlin Casteel, Sr., all of Columbia. A graduate of Columbia Christian Academy, Karen also received her Associate of Applied Science degree in Business Technology at Columbia State Community College, graduating with honors. She is currently employed in Marketing for JRN, Inc. The future bridegroom is the grandson of Rev. & Mrs. Frank Jackson of Bloomington, IN and Dr. & Mrs. Hart Riley of Indianapolis, IN. A graduate of Calvary Christian Academy, Andrew will graduate in December 2005 from Indiana University with a Bachelor of Arts & Humanities degree. He is employed by Sam s Club Optical Center. After they exchange vows, the couple will reside in Bloomington, IN.
JRN CONNECTION July 2005 Vol. 8, No. 7 4 Sarah, an employee of the Old Fort Parkway, Murfreesboro, TN KFC, is very friendly and helpful, says a carry-out customer. She also says that Sarah waited on her in the past and has the best customer service attitude. The customer would like to commend her and will always return to this unit due to her great service. Cashier Anthony is very nice and friendly, says a dine-in customer at the Memorial Blvd. Murfreesboro, TN store. A drive-thru customer at the Augusta St. Greenville, SC restaurant says the crew provides excellent customer service there. I want to compliment your store manager Candy for making a not so pleasant experience into a great one, says a drive-thru customer of the Kannapolis, NC KFC. I was not pleased back in April and sent my comments via e-mail. Shortly thereafter, I received a letter in the mail from Candy wanting to replace my entire order. To my surprise, the employee that had offended me - personally apologized and addressed me as ma'am. Neither Candy nor this employee treated me as if I was annoying or creating a problem, they were sincere and they wanted to make it right. I am very impressed that their attitudes were so positive and I will be back to this KFC. A dine-in customer of the Nolensville Rd. Nashville, TN restaurant says he enjoys the buffalo wings, and a male employee there provided great service. At the Mauldin, SC store a customer witnessed another patron speaking to a manager in a derogatory way. The caller feels the manager handled the situation in a professional manner. Christopher, also at the Mauldin store, is very friendly and courteous, says a carry-out customer. She says the store manager is very nice. Janice is very nice and polite in the Boardwalk, Lexington, KY KFC, according to a drive-thru customer. She says that Janice answered all her questions and had a smile on her face the whole time. Don, at the Strawberry Plains, Knoxville, TN restaurant, is very friendly says a drive-thru customer. She says he was working on several orders, but remained efficient and upbeat. She had a very nice visit and the service was great, says a drive-thru customer of the Athens, TN store. The personnel were positive with a good attitude and delivered his food quickly, says a drive-thru customer at the Skyland, Asheville, NC KFC. He says it was one of the best visits he has ever had. A carry-out customer at the Blacksburg, VA store says the unit is very clean and the whole staff is polite. In addition to suggestions that the boneless blazin buffalo wings she loves being on the permanent menu, a drive-thru customer of the Salem, VA KFC says the crew there are all very courteous. A dine-in guest at the Simpsonville, SC restaurant says the food and service are excellent. A drive-thru customer at the Lavergne, TN store writes, I am not sure of the exact date, but it was when the store first opened. The place was packed and the sweet girl at the drive-thru was very thorough in seeing to it I had my meal just as I ordered it. At the window she repeated "Unsweet tea with lemon, all white meal with slaw and baked beans, honey and pepper." I didn't even have to ask for a napkin. I was very impressed with her efficiency, speed, personality and manners. Her name tag said "Jade". The manager, Mike, is very professional and friendly, says a dine-in customer at the Waynesboro, VA KFC. He was also pleased with the great service. Amanda and Becky give great service at the Wards Rd. Lynchburg, VA store, says a dine-in customer. The customer adds that the unit is clean and the food is hot and fresh. A guest at the Manchester, TN restaurant ordered the buffet and says the food was excellent, the best he ever tasted. Shawna is very pleasant, efficient and provides wonderful customer service at the Orange Ave. Roanoke, VA KFC, says a drivethru customer. The customer feels the facility is properly managed and the entire staff has consistently been very friendly and pleasant.
JRN CONNECTION July 2005 Vol. 8, No. 7 5 MORE CUSTOMER COMMENDATIONS A carry-out customer at the North Highland, Jackson, TN KFC says she loves the honey barbecue snacker. Service at the Lightfoot, Lynchburg, VA restaurant is excellent, says a dine-in customer. He says that the employees are very friendly and efficient. He says that he had a large order for a team of athletes and that everyone received their orders very quickly. A dine-in guest at the Taylors, SC store says the crew is always pleasant and helpful. Gracie, a cashier in the Woodruff, SC KFC, is very professional and provides exceptional customer service, says a dine-in customer. The crew is always pleasant and helpful at the Taylors, SC store, says a dine-in customer. At the Kannapolis, NC store a male server was kind and friendly, says a dine-in customer. Roger, at the drive-thru in the Tanglewood, Roanoke, VA restaurant, was able to handle her complicated order with ease and was very polite, according to a drive-thru customer. Every time she visits the Melrose, Roanoke, VA KFC all the crew members are consistently very friendly, says a carry-out customer. The guest says that they offer assistance when she can not make up her mind and provide superior customer service. The guest also says that the food is great. Drive-thru attendant Laversa always provides great customer service and is always polite, says a customer at the London, KY store. A dine-in customer at the Fort Valley, GA restaurant states that the food is great. Another dine-in customer at the same Fort Valley store says the food and service are great. Jason is very respectful and polite, says a drive-thru customer of the Cave City, KY KFC. She says her experience was wonderful. She receives good food and service from the Suffolk, VA KFC, says a drive-thru customer. A carry-out guest says she placed a large order at the Tanglewood, Roanoke, VA store and the manager, Roger, provided excellent customer service. He says Roger has helped him out on several other occasions. Crystal in the Gulf Beach Hwy. Pensacola, FL restaurant is very polite, helpful, and provides excellent customer service, says a drivethru customer. Customer service at the Cool Springs, Franklin, TN KFC is excellent according to a drive-thru customer. He says that every time he visits this unit, the employees and management are very friendly. Service is always good and the facility is always in the best condition, says a carry-out customer at the same Cool Springs store. The entire staff in the Mauldin, SC store is very polite and helpful, says a dine-in customer. She also says she really enjoys the buffet and the entire unit is very clean. She states that she has an overall wonderful dining experience. Food and service are excellent at the Black Mountain, NC restaurant, according to a dine-in customer. At the Timberlake, Lynchburg, VA store a dine-in customer says that, although the lines seemed long, they did move very fast. He also says that the food and the service is great. I would like to take this opportunity to thank Lisa, the GM at this store, writes a carryout customer at the Blacksburg, VA KFC, for her excellent customer service under pressure. I have had two instances (out of many visits) when my food was less than satisfactory. Both times, Lisa resolved the problem instantly, with a smile and courteous service, and never once made me feel like I was an imposition. As someone who has worked in customer service for over 10 years in various capacities, I know it is not always easy to keep up a positive front when dealing with a customer complaint, no matter how mild the complaint may be. Lisa however, is so friendly, you find yourself forgetting that the reason you were originally talking to her was due to a small problem. I hope Lisa's efforts can be recognized in some way, as customer service of this magnitude is rarely found, particularly in food service.
JRN CONNECTION July 2005 Vol. 8, No. 7 6 MARY ELKIN S SHELBYVILLE CORRAL EXTRA CREDIT WHERE CREDIT IS OVERDUE Heather O Dea Holly Warner Jerry Thompson MANY HAPPY RETURNS It is hard on a young person to try and work and go to school. With all the pressures they have now, we should all be proud of our young people. Give them a kind word or a simple act of love. Heather O Dea has worked for KFC since July 2003. We are proud of Heather and wish her all the best. Holly Warner has worked since March 2005. We are also proud of Holly and wish her all the best too. Jerry Thompson is the grandson of Mary Elkins, RGM Shelbyville. He doesn t work at KFC, but I just wanted to show him off. Mary Elkins, RGM Shelbyville, TN We at KFC in Shelbyville, TN want to wish assistant manager Lee Stewart HAPPY BIRTHDAY! Her birthday was June 15 th. We wish her many more. Mary Elkins and Crew, Shelbyville, TN
JRN CONNECTION July 2005 Vol. 8, No. 7 7 CHICKEN TO THE RESCUE TO: Rodney Shaw, JRN Regional Manager FROM: Ray Whitson, Food Service Director, Tennessee School For The Deaf And Educational Resource Center For The Hearing Impaired Dear Sir, At the end of each school year, we honor those of our faculty and staff who are retiring. This Retirement Luncheon is one of the most important and anticipated events of the year, with much planning and effort going into its' success. On April 28th, the main transformer supplying power to our facility was destroyed by fire caused by a short circuit. Since that time we have been on emergency generator power, which has rendered our kitchen equipment useless until the new transformer is replaced some time later this month. Due to the unfortunate timing of this mechanical problem, it became necessary for us to look to outside sources for possible catering of this event. The entree for this fete is usually chicken. Serving fried chicken to our faculty, staff, former employees/retirees and invited dignitaries has become somewhat of a tradition at this meal. After calling various restaurants, caterers and vendors, I decided to call KFC to see if they would be able to provide 225 chicken breasts on such short notice. I have been in the Food Service Industry for over thirty-seven years, and have never had a more enjoyable experience than I had in dealing with KFC and its employees. From the first phone call to picking up the product, Mr. Don Buckner, Restaurant Manager at your Strawberry Plains store was a true service professional. He worked with me in getting a fair price, came in early to ensure the chicken was ready, and even offered his cell phone number as I was leaving in case there was a problem. I asked him for your address in order to let you know what a fine group of people you have working for you at that location Thank you again for a wonderful experience. You can't buy advertisement like this. Sincerely, a very Satisfied customer, Ray Whitson GOOD NEIGHBORS! Next to the Lafayette, TN store there is a Walgreens being built. Also, behind Applebees next to us, a Big Lots just opened last week. Mike said to always let you know what is going on. Have a good week. JoAnne Powden, Area Manager TIMBERLAKE REOPENS At the newly rebuilt Timberlake, VA KFC, pictured l to r: John Martin, Gilbert Derath, RGM, Tony Bridges, Emily Hargis, and John R. Neal. Photo by Tyrone Neal The Timberlake, Lynchburg, VA KFC is the latest of the many JRN stores to be rebuilt or remodeled. JRN s construction department continues a vigorous schedule. Current projects include a rebuild of Marion, VA as a KFC/Taco Bell, remodeling River Ridge in Asheville, NC and the relocation of the Richmond Rd. Williamsburg, VA store. ROOMS TO REST I just wanted to share with you, the great customer Mania I ran upon in one of our stores, at Mauldin S.C. J718239. Kathy Nations (RGM) and her team demonstrated great pride in their daily routine. The restaurant restrooms are decorated in a special way to make customers feel like a movie star. (The Women s) Restroom ceiling was painted pink and walls were decorated with different purse collections and design. It makes all customers feel comfortable. Men s restroom was decorated with a safari theme. It was great to see this team have good enthusiasm and go the extra mile in taking care of their customers with the decoration and atmosphere in their restaurant. Thanks for all you do every day. Debora White Champs and Recognition Specialist
JRN CONNECTION July 2005 Vol. 8, No. 7 8 JRN ANNIVERSARY DATES in AUGUST 2005 LAST NAME FIRST NAME LOCATION DATE YEARS MILLIGAN SR. HARRY D. N. Monroe St. Tallahassee, FL 8/8/1973 32 PITCHFORD JAMES A. Harris Martin Regional Office 8/1/1974 31 ROBISON RAMONA LEE Mike Zumbahlen Regional Office 8/12/1975 30 FOLLIS DEBORAH ANN JRN Accounting, Columbia, TN 8/23/1976 29 HEARD PATRICIA ANN Rodney Shaw Regional Office 8/30/1978 27 BELL LENA RUTH Winchester, TN 8/5/1979 26 CHRISTOPHER OTIS E Ft. Oglethorpe, GA 8/21/1983 22 NOLAN TAMMY JANE LaFollette, TN 8/28/1984 21 WIMER GARRY MICHAEL Rodney Shaw Regional Office 8/28/1984 21 MORGAN JAMES M. Thomasville Rd. Tallahassee, FL 8/29/1984 21 COLLINS RONALD L. Wise, VA 8/20/1986 19 MCFARLAND THELMA F. Harris Martin Regional Office 8/11/1987 18 MARCH EDDIE Apalachee Tallahassee, FL 8/18/1987 18 BLANDFORD REGINA Salem, IL 8/31/1987 18 MCCONNELL MARGARET M. River Ridge, Asheville, NC 8/3/1988 17 CASSELL DANIEL G. Marion, VA 8/19/1988 17 HALE JR. WILLIAM D. Danville, KY 8/23/1988 17 FLEMING LORETTA R Harris Martin Regional Office 8/29/1988 17 HUNTER DEBBIE S Antioch, TN 8/13/1989 16 THOMAS ELAINE Quincy, FL 8/12/1991 14 CRUSENBERRY RITA FAYE Marion, VA 8/3/1992 13 FARMER DANIEL B. Marion, VA 8/23/1992 13 THUIS STACY L. Linton. IL 8/2/1993 12 UNDERWOOD JONELL Big Stone Gap, VA 8/9/1993 12 BREEDEN ROGER L. Pigeon Forge, TN 8/17/1993 12 MULLINAX SHANNON M. Marion, VA 8/20/1993 12 JENKINS TAMRA G Etowah, TN 8/2/1994 11 ORMES LYDIA M Bardstown, KY 8/8/1994 11 MCINTIRE CATHERINE F Aquia, Stafford, VA 8/29/1994 11 BELCHER PAMELA L Chatsworth, GA 8/8/1995 10 MCMAHAN DEBORAH B. Patton Ave. Asheville, NC 8/19/1995 10 JOHNSON ABBIE LEE Greer, SC 8/29/1995 10 FLATT JANA L. Dyersburg. TN 8/12/1996 9 WILLIS SUSAN R Eldorado, IL 8/4/1997 8 SEXTON MARION Wise, VA 8/19/1997 8 GILLIAM NANCY GAIL Tullahoma, TN 8/20/1997 8 JOHNSON RICKY L. Sevierville, TN 8/20/1997 8 HAMPTON MINNIE MAE Winchester, TN 8/5/1998 7 TRIPLETT GREGORY M. Grundy, VA 8/6/1998 7 PALMER CHRISTOPHER R. Lebanon, TN 8/14/1998 7 BALL SANDRA A. Warsaw, VA 8/15/1998 7 RICHESON JO A. Athens, TN 8/2/1999 6 CHAPMAN SANDRA K. Brownsville, TN 8/9/1999 6 WRIGHT CHRISTIE M. LaFollette, TN 8/10/1999 6 LITTLE DENISE D. Mt. Sterling, KY 8/10/1999 6 CRANMER ANNETTE M Patton Ave. Asheville, NC 8/10/1999 6 MCGILL SHERRY R. Sevierville, TN 8/12/1999 6 CHANEY SHALONDA D N. Highland, Jackson, TN 8/19/1999 6 SIEFKE LONA M. Bardstown, KY 8/20/1999 6 FLEENOR JASON L. Bristol #3, VA 8/23/1999 6 WALLACE ADRENNE L Terre Haute #2, IN 8/23/1999 6 MANUEL AMANDA G. Strawberry Pls. Knoxville, TN 8/24/1999 6 TAYLOR DAMIEN L Lake City, TN 8/26/1999 6
JRN CONNECTION July 2005 Vol. 8, No. 7 9 JRN ANNIVERSARY DATES in AUGUST 2005 LAST NAME FIRST NAME LOCATION DATE YEARS KEENE LISA D. Blacksburg, VA 8/31/1999 6 LOZIER TAMMY ANN Dyersburg. TN 8/5/2000 5 LONGMIRE TRACY A. Moffat Rd. Mobile, AL 8/5/2000 5 CLARK CHARLES A. Bardstown, KY 8/8/2000 5 MCKINNEY CHARLES D. North Roan Johnson City, TN 8/14/2000 5 SAULS KEELEY M Eldorado, IL 8/15/2000 5 GOFF JANIS K Somerset, KY 8/15/2000 5 TATE BILL Gaffney, SC 8/20/2000 5 SCOTT MARY H Paul Russell Rd. Tallahassee, FL 8/23/2000 5 GOFF ASHLEY E. Pigeon Forge, TN 8/25/2000 5 WINFREY ERIC A. Covington, TN 8/28/2000 5 SCHATZ SUSAN K. JRN Accounting, Columbia, TN 8/28/2000 5 O'DELL SARAH A. Paris, TN 8/30/2000 5 HOPKINS ROBERT G Shelbyville, TN 8/1/2001 4 PAYNE BRANDON N Jack Hager Regional Office 8/1/2001 4 LINK JENNIFER R Blacksburg, VA 8/2/2001 4 ALEXIS LEAH V. Paul Russell Rd. Tallahassee, FL 8/3/2001 4 SUMMEY APRIL K Ringgold, GA 8/4/2001 4 WILEY TERRANCE L Melrose Ave. Roanoke, VA 8/8/2001 4 MCGEE PATRICIA A. McMinnville, TN 8/13/2001 4 DAVIS LEONARD D 31-W. Bypass, Bowling Green, KY 8/13/2001 4 GRADDY LESLIE L. Quincy, FL 8/13/2001 4 HEINZ ADAM D Harding Pl. Nashville, TN 8/14/2001 4 O'GRADY III EDWARD T Smyrna, TN 8/14/2001 4 WILKINS WANDA G Wise, VA 8/23/2001 4 ELLIS DUSTIN B Memorial Blvd, Murfreesboro, TN 8/27/2001 4 TEASTER NORMAN R Bristol #3, VA 8/27/2001 4 BOONE TANQUIR W. Oglethorpe, Albany, GA 8/28/2001 4 BARGE JANICE M. Springhill Ave. Mobile, AL 8/1/2002 3 DOWNS DESIREE M Augusta St. Greenville, SC 8/4/2002 3 PAULK MICHAEL C Old Fort Hwy. Murfreesboro, TN 8/9/2002 3 RAY BEVERLY A Nine Mile Rd. Pensacola, FL 8/12/2002 3 SMITH JOEY E Travelers Rest, SC 8/13/2002 3 STAUBUS BRANDIE Bristol #1, TN 8/14/2002 3 REECE DANIEL A. Lake City, TN 8/17/2002 3 MCGHEE KEITH D Winchester Rd. Lexington, KY 8/19/2002 3 HAYES ELISHA R Mt. Vernon, IL 8/20/2002 3 SILVA MARIA R. West Walnut, Dalton, GA 8/20/2002 3 DEEL RESHA K. Strawberry Pls. Knoxville, TN 8/23/2002 3 SEWELL LONNIE V Martin, TN 8/27/2002 3 ROBINSON MICHAEL Massaponax, VA 8/29/2002 3 PEDEN JERRY Laurens Rd. Greenville, SC 8/30/2002 3 HARRIS JAMES A Ft. Henry Dr. Kingsport, TN 8/1/2003 2 THOMAS TRINDETTE T Fort Valley, GA 8/1/2003 2 CHRISTENBURY KATHY A Concord #3, NC 8/2/2003 2 CABLE GINGER M Tullahoma, TN 8/4/2003 2 TAYLOR KENNY W Abingdon, VA 8/4/2003 2 CARDIN TRAVIS D West Frankfort, IL 8/4/2003 2 WARTHAN MARCUS C Ringgold, GA 8/4/2003 2 DOWELL NICOLE L Massaponax, VA 8/7/2003 2 HAYES MATTTHEW T Benton, IL 8/7/2003 2 ROSE DANIEL R Wise, VA 8/8/2003 2 LEVERETTE KATIE J Old Fort Hwy. Murfreesboro, TN 8/9/2003 2
JRN CONNECTION July 2005 Vol. 8, No. 7 10 JRN ANNIVERSARY DATES in AUGUST 2005 LAST NAME FIRST NAME LOCATION DATE YEARS WILLIAMS CLINT E Robinson, IL 8/11/2003 2 MOORE TASHA M Moffat Rd. Mobile, AL 8/11/2003 2 GREEN TERESA A Dawson Rd. Albany, GA 8/11/2003 2 THOMAS JOSEPH M Memorial Blvd, Murfreesboro, TN 8/12/2003 2 LEACH TERRY D Lake City, TN 8/12/2003 2 BAFFOUR TONY K Hamburg, Lexington, KY 8/13/2003 2 TEAGUE CRYSTAL L Paris, TN 8/14/2003 2 CONLEY RYAN R Terre Haute, IN 8/14/2003 2 MONGOLD JASON Hamburg, Lexington, KY 8/14/2003 2 FOLEY DONNA E Danville, KY 8/14/2003 2 DODD CINDY S Woodruff, SC 8/14/2003 2 REEVES NICOLAS G Williamsburg, VA 8/15/2003 2 GAMBLE GRACIE C Springhill Ave. Mobile, AL 8/17/2003 2 FREEMAN DANIEL K Nicholasville, KY 8/18/2003 2 HOWARD WILLIAM R Richmond, KY 8/19/2003 2 STATEN ELISA T Vann Dr., Jackson, TN 8/20/2003 2 BRILEY JAMES A Cookeville, TN 8/22/2003 2 DUNNING DUSTIN A Linton. IL 8/23/2003 2 RESHARD HERMAN L N. Monroe St. Tallahassee, FL 8/23/2003 2 BERRY DEBORAH L Memorial Blvd, Murfreesboro, TN 8/25/2003 2 JOHNSON HAROLD Emmett St. Charlottesville, VA 8/25/2003 2 SANTMYER JAMES C Hanson Ave. Fredericksburg, VA 8/26/2003 2 SKANZA JR MICHAEL A Terre Haute #2, IN 8/26/2003 2 LEACH HOPE S Murfreesboro Rd. Franklin, TN 8/27/2003 2 DELA ROSA ANTONIO West Walnut, Dalton, GA 8/27/2003 2 MADARAS LAUREN W Timberlake, Lynchburg, VA 8/29/2003 2 BLUE JONATHAN F Paul Russell Rd. Tallahassee, FL 8/29/2003 2 WILLIAMS STEPHANIE L Wards Rd. Lynchburg, VA 8/30/2003 2 DAWSON EARL A W. Oglethorpe, Albany, GA 8/30/2003 2 COWLES LINDA A Williamsburg, VA 8/1/2004 1 MADISON CHRISTAL R Gulf Beach Pensacola, FL 8/1/2004 1 ALEXANDER MARTI M Memorial Blvd, Murfreesboro, TN 8/2/2004 1 LOPEZ TRISTA N Marion, IL 8/2/2004 1 THOMAS WILLIAM A Patton Ave. Asheville, NC 8/2/2004 1 WOODS LAGIESCHA F Apalachee Tallahassee, FL 8/2/2004 1 PRATER TRISTAN M Tullahoma, TN 8/3/2004 1 RICHARDSON JOHNATHAN Old Fort Hwy. Murfreesboro, TN 8/3/2004 1 WILSON RASHAWN L. Gaffney, SC 8/3/2004 1 MITCHEM AMBER B Gaffney, SC 8/3/2004 1 RAINEY RESHANA R. Gaffney, SC 8/3/2004 1 SMITH BRANDY Gaffney, SC 8/3/2004 1 CHOICE TRAVIS T Greer, SC 8/3/2004 1 DUBOSE LISA L St. Stephens, Mobile, AL 8/3/2004 1 CLIMER MANDY D Dyersburg. TN 8/4/2004 1 STARNES ROMITCHUS A Shelbyville, TN 8/4/2004 1 CHILDRESS VIRGINIA C Grundy, VA 8/4/2004 1 GOSSETT KAYLA D Travelers Rest, SC 8/4/2004 1 HALE BRANDI R Grundy, VA 8/5/2004 1 GARNETT CLAUDIA K Gloucester, Hayes, VA 8/5/2004 1 SANDERS PAMELA J Marion, IL 8/5/2004 1 WALLS ANGELICA D Tullahoma, TN 8/7/2004 1 DAVIS DEBRA Tanglewood, Roanoke, VA 8/7/2004 1 STREET APRIL N Salem, IL 8/7/2004 1
JRN CONNECTION July 2005 Vol. 8, No. 7 11 JRN ANNIVERSARY DATES in AUGUST 2005 LAST NAME FIRST NAME LOCATION DATE YEARS GRIFFIN WILLIAM Concord #2, NC 8/7/2004 1 HICKS IDA E. Oglethorpe, Albany GA 8/7/2004 1 HENNY WHITNEY McMinnville, TN 8/8/2004 1 VERA BEATRICE Union City, TN 8/9/2004 1 BLEDSOE TONYA M Ft. Oglethorpe, GA 8/9/2004 1 MOORE TREVOR B Weaverville, NC 8/9/2004 1 FRANKLIN SHANNON M Apalachee Tallahassee, FL 8/9/2004 1 VEGA ADREANA S Paris, TN 8/10/2004 1 LEFTRIDGE MARVINA Lebanon, TN 8/10/2004 1 RAINES MELANIE J West Walnut, Dalton, GA 8/10/2004 1 SANDERS MATTIE M Memorial Blvd, Murfreesboro, TN 8/11/2004 1 HAFFILL JOSH A Effingham, IL 8/11/2004 1 TAYLOR SHIRLEY R LaFollette, TN 8/12/2004 1 GREEN SAMUEL J W. Oglethorpe, Albany, GA 8/12/2004 1 MINEFIELD DAVID Tillman's Corner, Mobile, AL 8/13/2004 1 MOTEN JARVIS E Dyersburg. TN 8/14/2004 1 JENKINS TONI N Strawberry Pls. Knoxville, TN 8/14/2004 1 MCCAIN KRISTIN P Ringgold, GA 8/14/2004 1 WORLES TAKINDRA A Brownsville, TN 8/15/2004 1 BLACKBURN BRITTANY D Columbia, TN 8/15/2004 1 CURRY SADONIA A Smyrna, TN 8/15/2004 1 GIBBS BRIAN D Eldorado, IL 8/15/2004 1 QUARLES AMBER L Chatsworth, GA 8/15/2004 1 KING SHERRY A Danville, KY 8/15/2004 1 EVERETT SARAH J Salem, VA 8/16/2004 1 MOORE TYCIA M Madison Heights, VA 8/17/2004 1 BARRON LAURA L Herrin, IL 8/18/2004 1 DONALDSON ASHLEY C Olney, IL 8/18/2004 1 BURKETT TRAVIS Union City, TN 8/19/2004 1 DICKSON GARY Atoka, TN 8/19/2004 1 VINSON WAURICA L Atoka, TN 8/19/2004 1 WELLS DONNA J Nolensville Rd. Nashville, TN 8/19/2004 1 VENEY CHARLES A Warsaw, VA 8/19/2004 1 FRIES DANETTE M Crossville, TN 8/20/2004 1 GOMEZ SERGIO G East Walnut, Dalton, GA 8/20/2004 1 COLEMAN KIMBERLY D Madison Heights, VA 8/21/2004 1 THOMAS JESSICA N Dawson Rd. Albany, GA 8/21/2004 1 SHAIKH DONNA J Dyersburg. TN 8/23/2004 1 FORD SARAH N Chatsworth, GA 8/23/2004 1 CORRY DENEISHA S Gaffney, SC 8/23/2004 1 FLEGEL JAY P Manchester, TN 8/24/2004 1 STULTS JOSH D Crossville, TN 8/24/2004 1 VANNORMAN TAMIKA C Massaponax, VA 8/24/2004 1 BELCHER JASON L Chatsworth, GA 8/24/2004 1 SKINNER ROGER D Tate's Creek, Lexington, KY 8/24/2004 1 MCCALL MICHELLE M White Horse Rd. Greenville, SC 8/24/2004 1 HUMES ALICIA R Church St. Murfreesboro, TN 8/25/2004 1 COOK lll SAM R Old Fort Hwy. Murfreesboro, TN 8/25/2004 1 STANTON DONNA J Travelers Rest, SC 8/25/2004 1 WOOTEN KENDRICK L St. Stephens, Mobile, AL 8/25/2004 1 PALMER SHIRLEY A Lightfoot, VA 8/27/2004 1 DREW BRANDON G Paul Russell Rd. Tallahassee, FL 8/27/2004 1 YOUNG JOHN M Tanglewood, Roanoke, VA 8/28/2004 1
JRN CONNECTION July 2005 Vol. 8, No. 7 12 JRN ANNIVERSARY DATES in AUGUST 2005 LAST NAME FIRST NAME LOCATION DATE YEARS MCKELVIN ANTWAN K Gaffney, SC 8/28/2004 1 BEELER RHEANNA N Lake City, TN 8/30/2004 1 HILL STACY R Lexington, VA 8/30/2004 1 BRANDFORD TENIKA S Gloucester, Hayes, VA 8/30/2004 1 MORGAN SHAWN L Terre Haute, IN 8/30/2004 1 BROWN GWENDOLYN R Richmond Rd. Lexington, KY 8/30/2004 1 CARCAMO EMILIO Patton Ave. Asheville, NC 8/30/2004 1 LUNSFORD AARON C Weaverville, NC 8/30/2004 1 TATE QUINTON Gaffney, SC 8/31/2004 1 FORTENBERRY CRYSTAL A Patton Ave. Asheville, NC 8/31/2004 1 WHO CAN IT BE NOW? These people correctly identified Jim Pitchford (left) as last issue s Guess Who? : Vickie Graham, Terry Jennings, Ed Ruth, Pat Heard, and Lola Richards. Some of the rest of you probably got it too. Now, who is the guy pictured below? Hint: it s not Rick Moranis. ONE CUSTOMER AT A TIME The most common complaint we now receive from customers on the 800 line is rudeness. Working with the public can be challenging. A hundred smiling customers can fill the morning, but one impatient, impolite person can spoil that. Anger is a natural response to anger, but it doesn t have to be. Even in our accelerated culture, Patience is still a virtue and has many rewards. Official KFC policy is our valued associates and guests deserve to be treated with respect and in a friendly, courteous manner. Rude behavior toward anyone in your restaurant is not acceptable under any circumstances. Rude behavior is defined by the policy as:? Cursing or using vulgar language.? Shouting or Yelling.? Throwing or Grabbing things from anyone.? Acting impatient or angry. aaa? Making an associate or guest feel uncomfortable or unwelcome.? Deliberately ignoring a customer. This list does not cover it all, and KFC reserves the right to use management judgment to determine if something is rude behavior and what the appropriate action might be. Disciplinary action can range from a warning to immediate termination. Being polite under trying circumstances may be difficult. At first. But it becomes easier with practice, and with the decision that you, not events, will be in control of your emotions. In addition to your wages and the skills and experience you gain from your job, you can also develop an attitude of patient understanding that will benefit you and everyone around you. Allen Underwood, JRN Communications Send photos, comments, and letters by e-mail to: allen.underwood@jrninc.com or to JRN Connection Allen Underwood P.O. Box 1257 Columbia, TN 38402