COLLEGE EMPLOYEE SATISFACTION SURVEY RESULTS Gallaudet University - Fall Comparison to 4-year, Private not-for-profit Institutions

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- Fall 2017 - to 4-year, Private not-for-profit Institutions Section 1: Campus Culture and Policies RATE IMPORTANCE (1 = "Not important at all" / 5 = "Very important") AND SATISFACTION (1 = IMP Sign SAT Sign "Not satisfied at all" / 5 = "Very satisfied") IMP SAT GAP IMP SAT GAP diff diff This institution promotes excellent employee-student relationships 4.49 3.41 1.08 4.56 3.84 0.72 ** *** This institution treats students as its top priority 4.66 3.48 1.18 4.67 3.76 0.91 NS *** This institution does a good job of meeting the needs of students 4.60 3.29 1.31 4.65 3.64 1.01 * *** The mission, purpose, and values of this institution are well understood by most employees 4.42 3.29 1.13 4.40 3.65 0.75 NS *** Most employees are generally supportive of the mission, purpose, and values of this institution 4.43 3.34 1.09 4.38 3.69 0.70 NS *** The goals and objectives of this institution are consistent with its mission and values 4.42 3.36 1.06 4.48 3.63 0.85 * *** This institution involves its employees in planning for the future 4.40 2.86 1.54 4.33 3.10 1.23 * *** This institution plans carefully 4.44 2.82 1.62 4.50 3.24 1.26 * *** The leadership of this institution has a clear sense of purpose 4.53 3.25 1.28 4.60 3.51 1.08 ** *** This institution does a good job of meeting the needs of its faculty 4.30 3.14 1.16 4.39 3.31 1.08 ** *** This institution does a good job of meeting the needs of staff 4.49 2.77 1.72 4.39 3.15 1.25 *** *** This institution does a good job of meeting the needs of administrators 4.19 3.45 0.73 4.21 3.61 0.60 NS *** This institution makes sufficient budgetary resources available to achieve important objectives 4.52 2.68 1.85 4.46 3.09 1.36 * *** This institution makes sufficient staff resources available to achieve important objectives 4.41 2.65 1.76 4.38 3.05 1.33 NS *** There are effective lines of communication between departments 4.43 2.55 1.88 4.43 2.82 1.60 NS *** Administrators share information regularly with faculty and staff 4.43 2.80 1.63 4.42 3.18 1.23 NS *** There is good communication between the faculty and the administration at this institution 4.37 2.92 1.45 4.40 3.14 1.27 NS *** There is good communication between staff and the administration at this institution 4.39 2.70 1.68 4.38 3.12 1.25 NS *** Faculty take pride in their work 4.48 3.43 1.05 4.62 3.98 0.64 *** *** Staff take pride in their work 4.54 3.42 1.12 4.57 3.90 0.67 NS *** Administrators take pride in their work 4.47 3.36 1.11 4.55 3.87 0.68 ** *** There is a spirit of teamwork and cooperation at this institution 4.48 2.85 1.62 4.53 3.21 1.31 * *** The reputation of this institution continues to improve 4.54 3.15 1.39 4.55 3.53 1.02 NS *** This institution is well-respected in the community 4.56 3.42 1.13 4.55 3.69 0.85 NS *** Efforts to improve quality are paying off at this institution 4.46 3.12 1.34 4.46 3.43 1.02 NS *** Employee suggestions are used to improve our institution 4.31 2.71 1.60 4.27 3.01 1.25 NS *** This institution consistently follows clear processes for selecting new employees 4.39 2.73 1.66 4.29 3.27 1.02 ** *** This institution consistently follows clear processes for orienting and training new employees 4.41 2.78 1.62 4.31 3.21 1.09 *** *** This institution consistently follows clear processes for recognizing employee achievements 4.30 2.76 1.54 4.20 3.17 1.03 ** *** This institution has written procedures that clearly define who is responsible for each operation and service 4.31 2.85 1.46 4.25 3.10 1.15 * ***

- Fall 2017 - to 4-year, Private not-for-profit Institutions Section 2: Institutional Goals RATE: IMPORTANCE (1 = "Not important at all / 5 = "Very important") Sign diff A) Increase the enrollment of new students 4.58 4.01 *** B) Retain more of its current students to graduation 4.74 4.59 *** C) Improve the academic ability of entering student classes 4.63 4.24 *** D) Recruit students from new geographic markets 4.20 3.78 *** E) Increase the diversity of racial and ethnic s represented among the student body 4.42 3.82 *** F) Develop new academic programs 4.17 3.68 *** G) Improve the quality of existing academic programs 4.63 4.46 *** H) Improve the appearance of campus buildings and grounds 4.10 3.71 *** I) Improve employee morale 4.70 4.41 *** (Choose three goals that you believe should be this institution's top priorities) First priority goal: A) Increase the enrollment of new students 151 27.5% 1,688 17.6% B) Retain more of its current students to graduation 89 16.2% 2,457 25.6% C) Improve the academic ability of entering student classes 52 9.5% 1,072 11.2% D) Recruit students from new geographic markets 4 0.7% 149 1.6% E) Increase the diversity of racial and ethnic s represented among the student body 23 4.2% 374 3.9% F) Develop new academic programs 42 7.7% 445 4.6% G) Improve the quality of existing academic programs 81 14.8% 1,826 19.0% H) Improve the appearance of campus buildings and grounds 22 4.0% 253 2.6% I) Improve employee morale 85 15.5% 1,322 13.8% All responses 549 100.0% 9,586 100.0%

- Fall 2017 - to 4-year, Private not-for-profit Institutions (Choose three goals that you believe should be this institution's top priorities) Second priority goal: A) Increase the enrollment of new students 115 21.2% 1,554 15.7% B) Retain more of its current students to graduation 107 19.7% 2,499 25.2% C) Improve the academic ability of entering student classes 56 10.3% 1,027 10.3% D) Recruit students from new geographic markets 9 1.7% 340 3.4% E) Increase the diversity of racial and ethnic s represented among the student body 38 7.0% 492 5.0% F) Develop new academic programs 35 6.4% 679 6.8% G) Improve the quality of existing academic programs 75 13.8% 1,874 18.9% H) Improve the appearance of campus buildings and grounds 27 5.0% 368 3.7% I) Improve employee morale 81 14.9% 1,094 11.0% All responses 543 100.0% 9,927 100.0% (Choose three goals that you believe should be this institution's top priorities) Third priority goal: A) Increase the enrollment of new students 71 13.5% 1,346 13.8% B) Retain more of its current students to graduation 86 16.4% 1,504 15.4% C) Improve the academic ability of entering student classes 51 9.7% 1,005 10.3% D) Recruit students from new geographic markets 13 2.5% 546 5.6% E) Increase the diversity of racial and ethnic s represented among the student body 50 9.5% 738 7.6% F) Develop new academic programs 57 10.9% 957 9.8% G) Improve the quality of existing academic programs 55 10.5% 1,594 16.3% H) Improve the appearance of campus buildings and grounds 47 9.0% 573 5.9% I) Improve employee morale 94 17.9% 1,494 15.3% All responses 524 100.0% 9,757 100.0%

- Fall 2017 - to 4-year, Private not-for-profit Institutions TOTAL "VOTES" FOR EACH GOAL TOTAL TOTAL PERCENT A) Increase the enrollment of new students 337 20.9% 4,588 15.7% B) Retain more of its current students to graduation 282 17.5% 6,460 22.1% C) Improve the academic ability of entering student classes 159 9.8% 3,104 10.6% D) Recruit students from new geographic markets 26 1.6% 1,035 3.5% E) Increase the diversity of racial and ethnic s represented among the student body 111 6.9% 1,604 5.5% F) Develop new academic programs 134 8.3% 2,081 7.1% G) Improve the quality of existing academic programs 211 13.1% 5,294 18.1% H) Improve the appearance of campus buildings and grounds 96 5.9% 1,194 4.1% I) Improve employee morale 260 16.1% 3,910 13.4% All responses 1616 100.0% 29,270 100.0% Section 3: Involvement in planning and decision-making RATE: INVOLVEMENT (1 = "Not enough involvement" / 3 = "Just the right involvement" / 5 = "Too much involvement") Sign diff How involved are: Faculty 3.06 2.75 *** How involved are: Staff 2.23 2.33 ** How involved are: Deans or directors of administrative units 3.54 3.26 *** How involved are: Deans or chairs of academic units 3.49 3.22 *** How involved are: Senior administrators (VP, Provost level or above) 3.92 3.66 *** How involved are: Students 2.71 2.47 *** How involved are: Trustees 3.23 3.49 *** How involved are: Alumni 2.65 2.65 NS

- Fall 2017 - to 4-year, Private not-for-profit Institutions Section 4: Work environment RATE IMPORTANCE (1 = "Not important at all" / 5 = "Very important") AND SATISFACTION (1 = IMP Sign SAT Sign "Not satisfied at all" / 5 = "Very satisfied") IMP SAT GAP IMP SAT GAP Diff diff It is easy for me to get information at this institution 4.42 3.10 1.33 4.41 3.30 1.11 NS *** I learn about important campus events in a timely manner 4.22 3.37 0.85 4.10 3.58 0.52 *** *** I am empowered to resolve problems quickly 4.38 3.14 1.24 4.36 3.41 0.95 NS *** I am comfortable answering student questions about institutional policies and procedures 4.19 3.45 0.74 4.13 3.57 0.56 NS ** I have the information I need to do my job well 4.59 3.55 1.04 4.57 3.66 0.91 NS ** My job responsibilities are communicated clearly to me 4.59 3.61 0.99 4.54 3.74 0.80 * ** My supervisor pays attention to what I have to say 4.59 3.71 0.89 4.58 3.96 0.62 NS *** My supervisor helps me improve my job performance 4.53 3.49 1.04 4.43 3.76 0.67 *** *** My department or work unit has written, up-to-date objectives 4.37 3.24 1.13 4.19 3.57 0.62 *** *** My department meets as a team to plan and coordinate work 4.44 3.37 1.07 4.33 3.75 0.58 *** *** My department has the budget needed to do its job well 4.59 2.70 1.90 4.50 3.02 1.48 *** *** My department has the staff needed to do its job well 4.66 2.61 2.06 4.56 2.99 1.56 *** *** I am paid fairly for the work I do 4.64 2.83 1.81 4.55 2.98 1.57 *** ** The employee benefits available to me are valuable 4.64 4.03 0.61 4.54 3.76 0.78 *** *** I have adequate opportunities for advancement 4.47 2.93 1.54 4.23 3.03 1.20 *** NS I have adequate opportunities for training to improve my skills 4.51 3.23 1.28 4.33 3.34 0.99 *** * I have adequate opportunities for professional development 4.46 3.21 1.25 4.34 3.34 1.00 *** ** The type of work I do on most days is personally rewarding 4.59 3.74 0.85 4.56 4.03 0.52 NS *** The work I do is appreciated by my supervisor 4.56 3.69 0.87 4.44 3.94 0.50 *** *** The work I do is valuable to the institution 4.61 3.89 0.72 4.54 4.02 0.52 ** ** I am proud to work at this institution 4.60 4.08 0.52 4.53 4.08 0.45 ** NS Overall satisfaction Sign diff Rate your overall satisfaction with your employment here so far: 3.60 3.85 ***

- Fall 2017 - to 4-year, Private not-for-profit Institutions Section 5: Demographics How long have you worked at this institution? Less than 1 year 27 4.4% 1,123 10.3% 1 to 5 years 127 20.9% 3,718 34.0% 6 to 10 years 104 17.1% 2,660 24.3% 11 to 20 years 184 30.3% 2,248 20.5% More than 20 years 166 27.3% 1,198 10.9% All responses 608 100.0% 10,947 100.0% Is your position: Faculty 96 16.0% 3,559 36.7% Staff 444 73.9% 5,143 53.0% Administrator 61 10.1% 1,004 10.3% All responses 601 100.0% 9,706 100.0% Is your position: Full-time 589 96.9% 8,515 84.7% Part-time 19 3.1% 1,535 15.3% All responses 608 100.0% 10,050 100.0%