TOMAHAWK HOCKEY ASSOCIATION 2018-2019 Season CONCESSION STAND HANDBOOK
Concession stand duty is MANDATORY FOR ALL. *Exceptions are those families who have decided to pay the $500.00 buyout. If you are a first year family or have a first year learn to skate player, you are also exempt from the stand. Any individual that does not work their regularly scheduled game, tournament and open skate will be fined $50.00 which will be their $50.00 concession check. If a second occurrence occurs, your $100.00 jersey check will be cashed. More than three occurrences happen, the board will receive a notice and action will be taken. Skaters with two sets of parents are required to work and split the volunteer hours in the stand. EACH family is required to write a check for $50.00. If one side of the family misses their shift, their check will be cashed as they did not show or find replacement. We do not want to penalize the other side of the family. It is also up to each family to figure out who is working and not the association. If there are issues about working hours, please bring it up to the concession committee. If further issues arise the board will be involved as well. Procedures and documents are also noted around the concession stand. The Concession Stand Committee is responsible for maintaining the procedures and postings. We do have strict laws we need to abide by from the Health Department as well. No one under the age of 16 years old is allowed in the concession stand. Exception to this rule are on a case by case basis. Contact the Concession Committee or the TYHA Board. If any items are low or run out, please make sure you leave a note and text Beth Johnson (715.612.0102) so the items get ordered or picked up. ABSOLUTELY no money comes out of the till to buy things for the concessions stand. We have an account at Trig s if we run out of something. If you run out of something Check all places in the stand first. If not an emergency write it down what needs to be ordered so we can get it on order. Do not provide change from the till. Vending machines are the responsibility of WauWai. Direct those requesting change to the Concession Committee and we will reach out to WauWai. CLEAN UP directions are included in the handbook and also posted in the stand. Put invoices or receipts in the concession stand red envelope on top of the refrigerator. The head of concession will take care of it. Always check the calendar on the refrigerator or the website to see when you are schedule to work stand. Everyone must sign-in their name on the sign-in sheet located on the refrigerator
If you are sick do not work the concession stand, this is a State Law. You MUST find someone to replace you. The menu for the stand will change from game to game. There will a menu that will be on the stainless steel table by the till. That will be what needs to be prepared for that evening/day. We cannot provide home prepared items in the concession stand- this is a requirement from the Health Department. If you are interested in any type of training for the stand, please let the concession Stand Committee know. To open the stand you will need to be at the stand for 1 hour prior to a High School Game and 45 minutes prior to open skate or youth games. There are a detailed opening and closing instructions in this manual. If you are new to the concession stand we will make sure you are with a veteran parent. Coaches are only asked to work one game for the season as they put in countless hours of volunteering. This is a volunteer program and everyone needs to help. No help means no concession stand during games. When working in the concession stand, be attentive and courteous. Try to resolve any customer problems tactfully. If your scheduled co-worker or worker assigned to relive you does not show up, please call Beth Johnson 715.612.0102. We will do our best to find someone to relieve you. Any Questions / Concerns / Suggestions please contact one of the Concession Committee Members Beth Johnson - 715-612-0102 Amy Peterson (Association President) - 715-574-8795 Jessie Stromberg - 715-820-1738
HOCKEY CONCESSION STAND OPENING CHECKLIST **WASH YOUR HANDS THOROUGHLY AND WEAR GLOVES WHEN HANDLING FOOD** ** On the metal table, there will be a food list that will be used that day/night and in the fridge you will see all the food you should need for the night. There MAY be a taco meat, cheese, soup, hot dogs, pulled pork, buns for pulled pork, hot dog buns, pretzels, and cookies. This will all be defrosted - if it is slightly frozen, unthaw it in warm water in the sink (still in the bag-don t open the bag). You will need to warm up the taco meat/soup in a large pot on the stove AND THEN put in the crock pot. *DOUBLE CHECK that you plug in all the crockpots and turn the power strip on - we typically start them on low and move them to warm. *Warm up the soup, pulled pork and the taco meat in a pot on the stove - then put in the crock pots. The soup goes in the silver/black crockpot, the taco meat in the white/maroon crockpot, the pulled pork will go in the small red crock pot with water. * Direction to make a walking taco is on the table. This is served in the red/white BOATS. *Boil the hot dogs on the stove in a pot and put in the white/square crockpot to keep warm with a little water so they don t burn to the bottom. Individual hot dogs are served in the hot dog paper. Hot dog baskets include chips, and pickle are served in the red/white boats. *Put the cookies on the cookie board this board is set next to the concession stand OPENING. *Soup goes into a silver/black crock pot(s). This is served in a 16oz cup (Same as the large coffee) Chili comes w/ Jalapenos, Cheese, and sour cream. All other soup is simply crackers. * The pulled pork will go in the small red crock pot with water. LEAVE THE PULLED PORK IN THE INDIVIDUAL PACKETS. This will be served on a bun and a choice of BBQ sauce, chips and pickle. **Make (2) Pots of REGULAR Coffee Refill when needed - Put coffee packet in strainer, fill the coffee pot with water and pour into coffee machine. **Make (2) Pizzas these are in the freezer. These go for about 10 minutes, check on them and turn them if necessary, and then put in for another 2-4 minutes. Cut the pizzas into QUARTERS. **Make (2) of each type of pretzel. Warm up for 1 minute in the microwave and put in the pizza warmer to stay warm. The PLAIN pretzels have a salt option. When someone orders, ask if they want salt if yes, spray the pretzel lightly w/ the pretzel water and dip on a plate that has pretzel salt on it. They are served w/ nacho cheese. These are served in the pretzel envelopes. You can, to save time, put the pretzels in the envelopes beforehand and put in the warmer **Make (4-5) batches of popcorn. Directions are on the machine. Bag the popcorn and set it inside the machine to keep warm. **Check all Levels of Cappuccinos. For the Cappuccino, if you have to refill, pull out the plastics box and fill w/ the powdered mix located right below the machine. When you put it back in, it has to line up w/ the gear in the back, if nothing comes out - it s not lined up correctly.
** Put 6-8 into the pizza/pretzel warmer. Only plain pretzels and nachos get nacho cheese. If someone wants to BUY a Nacho Cheese - it is $0.50 **Put napkins, ketchup, mustard, BBQ sauce creamer, sugar, forks & spoons, crackers on the condiment station outside the concession area. These are located in a blue bin. There are extra napkins BELOW the station and - all other paper products on the big steel shelf. *Take the $$ from the cash box marked TILL MONEY and put in the till that is in the room. Only use the big bag if you need change. *Fill sinks for correct sanitation: Look in front of the sink - there are labels. In the sink marked WASH - wash dishes in hot soapy water In the sink marked RINSE - rinse dishes in hot water In the sink marked SANITIZE - you will add 1 capful of BLEACH per 1 Gallon of water - NOT SURE - there are TEST STICKS in the TILL - you want it to be 100/ML (GREEN) LET ALL DISHES AIR DRY - the next Crew will put dishes away **DO NOT OPEN THE CONCESSION DOOR UNTIL YOU ARE READY TO SERVE** **YOU MAY HAVE TO RESTOCK DURING THE NIGHT, WATCH YOUR LEVELS AND MAKE EXTRA FOOD ACCORDINGLY. (Pizza/Pretzels/Hot Dogs) IF YOU RUN OUT OF ANYTHING THAT WAS DEFROSTED IN THE FRIDGE (Soup/Taco Meat) YOU ARE SOLD OUT. LEAVE THE CONCESSION CREW A NOTE ON THE WHITEBOARD SO WE CAN PLAN ACCORDINGLY WE NEED YOUR HELP!! IF YOU GET ASKED FOR SOMETHING OR THINK OF SOMETHING THAT IS A GREAT IDEA TO BE SERVED OR TO IMPROVE THE STAND, PLEASE LET US KNOW!! WE ARE OPEN TO SUGGESTIONS!
**PLAN ONE HOUR TO CLOSE** HOCKEY CONCESSION STAND CLOSING CHECKLIST When washing dishes Look in front of the sink - there are labels. In the sink marked WASH - wash dishes in hot soapy water In the sink marked RINSE - rinse dishes in hot water In the sink marked SANITIZE - you will add 1 capful of BLEACH per 1 Gallon of water - NOT SURE - there are TEST STICKS in the TILL - you want it to be 100/ML (GREEN) LET ALL DISHES AIR DRY - the next Crew will put dishes away **Wipe down all tables / condiment area with disinfectant spray and sweep floors outside the concession stand. **Wipe down all surfaces and sweep the floors in the concession stand. **Sweep the warming room ** Restock all the drinks in the Pepsi coolers. ** If we are low on anything and there doesn t appear to be stock, please leave a note on the whiteboard. ** Clean the cappuccino machine. Put a cup under each flavor, flip the switch on the left to RINSE and push the green bottom (like you re making a cup of cappuccino) when you are done w/ all 3 flavors, flip the switch off of rinse. ** Clean the Coffee Machine. Wash the coffee pots and dump the filters. **Any unused nacho cheese cups can be reused, please put them back in the box/bin for next time. ** Pizza Ovens. Wipe down oven and make sure you pull out the bottom trays and wash thoroughly. **Wash/wipe down all machines. **Any extra crock pot food is put into zip lock or Rubbermaid containers (On the large shelves under the window) and DATE IT. Put in the fridge. On the steel shelf is a little Rubbermaid drawer - there is markers / tape / etc. **Any extra food popcorn, pretzels, pizza toss. If you are starting to clean up at the end of the night and have extra, please put it out for free. **Take garbage out in concession stand and front area. **MAKE SURE YOU SIGNATURE THE CALENDAR ON THE FRIDGE THAT YOU WORKED** **Count the money per the cash box instructions. Text or email PJ Childers & Beth Johnson w/ the deposit for that night. Their numbers are on the cash box. **Make sure the concession door is locked tight / turn off the lights. **Take the deposit to Tomahawk Community Bank and the lock box to Trigs
TYHA wants to THANK YOU for your help!! It s people like you that keep our association going!!!