Wine Club Reimagined Tammy Boatright, VingDirect Janeine Ullrich, The Family Coppola Patricia O Brien, Danza del Sol 1 Download Sli.do app on your smart device and enter code DtCWS (case sensitive) to send questions to the panel! @DTCWS DTCWS19
Here s what you do in Sli.do event #DtCWS 1. Search for sli.do in your smart device browser 2. Click on the event field, and type in #DtCWS (Caps sensitive) 3. Click join 4. Select the time and topic on which this workshop is taking place Feel free to include your name if you wish the question to be acknowledged from you 5. Submit your questions as they come to mind, and I ll find a time in which to present them 2
Wine Club Reimagined Tammy Boatright Janiene Ullrich Patricia O Brien VingDirect The Family Coppola Danza Del Sol 3 @DTCWS DTCWS19
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You re Invited What are your unique assets? People A place Architecture A powerful story (hearfelt) Who is your audience? What would they appreciate? IF You don t know ask your club members! 7
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WINE CLUB REIMAGINED Janiene Ullrich, Executive Vice President, Direct to Consumer of The Family Coppola 9
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Francis Ford Coppola Winery Geyserville, Sonoma County 120,000 visitors annually Tasting Room Wine Family ecommerce Events Restaurants Pool & Park $12 to $120 retail per bottle 11 9,200 Wine Family Members
Inglenook Rutherford, Napa County 12
20,000 pool guests per year Members receive 2 days of early access to make cabine reservations online & preferred pricing Cabine rental: $185-$235 Member cabine rental: $145-$185 13
2018 Average Email Performance 14 Pool Reservation Email Performance
15 You don t need a pool, but authenticity is key
16 Tiny spaces can create BIG impressions
What s the formula for success? 17 average order value
Exclusivity 15% traffic decrease + 30% cancellation increase = 30% revenue & profit increase 18
Don t be afraid to revamp pricing 19 $74 $98
Or try on a new look 20
Or try something new 21
Or to ask for the sale! 22
23 Celebrate milestones with surprise & delight
Authenticity + Creativity + Strategic Planning = Success 24
Onboarding Members Patricia O Brien Vice President of Sales & Operations Danza del Sol Winery Masia de la Vinya Winery 25
About Me 11 Years in DtC Email Marketing ecommerce Wine Club Management Tasting Room Management Operations 26
Temecula Valley Southern California Wine Country 27 Located De Portola Wine Trail Temecula, CA
ABOUT DANZA del SOL WINERY 70,000 visitors annually Wine Club Tasting Room Weddings & Events Gift Shop Tours $25 to $75 retail price per bottle Currently at 4,440 members 90% Direct to consumer 28
How many of you have a Gym membership? 29
30 Onboarding Wine Club Members
New Member Perk Start their membership off right! 31
Wine Club Welcome Tour Given to all new members. 32
Wine Club Welcome Tour 45 minute tour of the property to reinforce wine club benefits 39% = Voucher Redeemed 33
Current Members Perks Current Members want to feel special too! 34
Current Member Perks Sent to all members 46% = Voucher Redeemed 35
Current Member Perks Recipe & Calendar of Events *Included in every wine club shipment Danza del Sol Wine Tote *5% off purchases when your bring tote 36
Current Member Perks Harvest Bluegrass Concert To celebrate the end of Harvest. Held down at the barrel room. Barrel samples, food trucks under the stars. 37
Current Member Perks Exclusive member only tasting areas 38
Past Member Perks 39
Past Member Perks 40 22% = Voucher Redeemed 14% = Rejoined the wine club
What Did We Learn? 41 In 2018 after launching our onboarding program, revamped wine club perks for new members, current members and past members: o Net Increase: 6.1% o Sales: 3% increase in wine club member sales o Membership participation in events: 3.9% increase Our Goal for 2019 o Net Increase: 5% o Sales: 3% increase wine club member sales
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THANK YOU! 43