Schaerer Coffee Link The digital kick for your coffee business

Schaerer Coffee Link The digital kick for your coffee business

SCHAERER COFFEE LINK THE DIGITAL KICK FOR YOUR COFFEE BUSINESS With the innovative Schaerer Coffee Link digital service platform, Schaerer is launching a new chapter in the digitalization of professional coffee machines. A wide range of functions, data, statistics and additional services create the foundation for comprehensive monitoring, control and optimization of your coffee business. And so that you can dive straight into the digital world, all coffee machines with the Schaerer Coffee Link Connected label are pre-equipped as standard with the technology for networking including access to all functions of the free* Basic package. * For the first 3 years; from the 4th year onwards, the data transfer is subject to payment. Sound data In times of increasing digitization, the standard tools for a successful coffee business include not only trendsetting technology, but also powerful digital services. Schaerer Coffee Link gives you a neverbefore-seen range of evaluation and control options for increasing efficiency and cost effectiveness throughout the entire value chain from the purchase of the machine and adjusting the assortment of beverages to optimising the supply chain and predictive planning of service and maintenance. The dashboard of the digital solution delivers reliable sales numbers of all connected machines, for example, which results in higher transparency and more billing control. The ideal database for adapting your coffee assortment to your customers taste or for switching on targeted advertisements on the displays of selected machines from a central location. In addition, you receive information on the machine condition, filling level or consumption and can plan your service and maintenance intervals accordingly. Possible downtimes are minimised in the long term. Intelligent algorithms recognise the correlation between usage and wear and predict failures in good time. More than telemetry Schaerer Coffee Link also offers you extensive additional services, such as the Know-how Center and the Media Pool. At our Know-how Center we have collected a wealth of knowledge, available for you to access. These solutions make it easier for you to use the Schaerer coffee machines day-in, day-out. The Media Pool offers a central download point for a wide range of media accessible for you around the clock, such as images, videos, catalogues, operating instructions and much more. Naturally these assets are kept up-to-date at all times. From the end of 2018, you will also find an online shop and a coffee machine configurator.

Developed for your business Whether you are running a small café, managing an international chain of coffee shops or you are a roaster, operator or service provider, the following always applies: Schaerer Coffee Link can be optimally adapted to the needs of your business and can help you make your business more efficient and effective. We have put together three different packages: The complimentary* Basic package provides you with the key essential applications. More comprehensive additional features are included in the Premium and Professional packages. * For the first 3 years; from the 4th year onwards, the data transfer is subject to payment. Further product categories In the course of the year, Schaerer Coffee Link will provide further services for accelerating and optimising all value-relevant processes of your coffee business. Advanced Analytics is based on a Business Intelligence Platform and provides you with a large range of analytics for understanding and improving your coffee business. Our business analysts can provide you with tailor-made reports or you can assemble them yourself. Furthermore, the 3rd-party connectivity allows Schaerer Coffee Link to be seamlessly integrated into your existing software infrastructure on request from the exchange of certain data via standardized interfaces (APIs) through to the networking of entire applications or integration of other networked devices. Security Data privacy and information security are highest values for the Schaerer AG and we respect that our customers data is crucial to their business success. Therefore, we developed a state of the art platform for our digital solution Schaerer Coffee Link. It is based on the cloud solution Microsoft Azure and the service offering is protected against cybercrime by a multi-layered IT architecture, providing end-to-end security. To enable multi-factor, role-based access and to manage user identification, we implemented a state of the art Identity- and Access-Management system, too. The user administration can be handled both central by Schaerer or decentral and delegated by nominated customer administrators. The technical infrastructure, information security and data privacy set up, is aligned to international requirements such as the European General Data Protection Regulation (GDPR) for Data Privacy or the ISO/ IEC 27001 norm for information security. It is protected by a newly established, dedicated department for information security, for which we hired highly qualified and certified staff. In general processing of personal data will be encrypted and because it is executed in Germany, GDPR as well as the German Federal Data Protection Act (BDSG) is applied. The governance will be guided by a code of conduct for data privacy and our information security guidelines. But also, according to the needs, it can and will be adapted to further international regulations. Due to publishing our data declaration we provide transparency about our data processing. Get the digital kick for your coffee business! Would you like to test out Schaerer Coffee Link free of charge and without obligation? When you register, we will provide you with all the functions available so far for 30 days. After the trial period, customers can decide to purchase a Premium/Professional Package or continue with the Basic Package. Discover Schaerer Coffee Link and learn more at: www.schaerer.com/schaerercoffeelink

THIS IS HOW SCHAERER COFFEE LINK STRENGTHENS YOUR COFFEE BUSINESS SOFTWARE AS A SERVICE ADVANCED ANALYTICS 3RD PARTY CONNECTIVITY SECURITY & DATA PRIVACY Increase your performance An insight into your data Seamless integration Secure and reliable The Schaerer Coffee Link meets every Advanced Analytics is based on a Business The digital Schaerer Coffee Link solution We know that: your data is critical to the conceivable requirement when it comes to Intelligence Platform and provides you with can be seamlessly integrated into your success of your business and needs to be flexibility, data availability and functional a large range of analytics for understanding existing software infrastructure from protected against access by third parties. range. The networked applications provide and improving your coffee business. interfaces (APIs) through to complete appli- This is why the Schaerer Coffee Link has you with maximum transparency for managing your coffee business. Benefits Benefits Receive tailor-made analyses Create your own analyses cations. Benefits Integrate your own digital applications been developed in compliance with the latest standards for infrastructure, data security as well as identity and access management. Efficiency improvement All-in-one solution Get answers to customer-specific questions Connect your own networked devices Benefits Integrated and connected information Latest security infrastructure Identity and access management End-to-end data security Focus on data privacy and control Advanced rights management

ALL ADVANTAGES AT A GLANCE Integrate your own systems Connection to customers own equipment for Schaerer Coffee Link coffee machines Networking General information Telemetry as standard for many Schaerer coffee machines Central access to all applications Integrated and connected information Identity and access management Continuous further development of Schaerer Coffee Link and support by the Digital Team Web-based Power Longer operating times by monitoring of machine performance Consumer overview and portfolio alignment Better understanding of the preferences of consumers Targeted use of advertising by longdistance transmission Service Higher service efficiency Better information for service measures Know-how Center for self-service activities to reduce service visits Ensuring maximum readiness for use Analyses Standard reports Tailor-made analytics Self-made analyses State-of-the-art security infrastructure End-to-end data security Focus on data protection and control Progressive rights management Security and data security

THIS IS HOW YOUR COFFEE BUSINESS BEN- EFITS FROM SCHAERER COFFEE LINK Whether you are the owners of a coffee shop, operator of an internationally active coffee shop chain, a roaster, operator or service provider: Thanks to its flexibility, Schaerer Coffee Link gives you precise support with the functions you need to sustainably improve and optimise your coffee business including standardised reports for better analysis. Small & medium businesses The possibilities for Schaerer Coffee Link to consistently optimise your business are extremely attractive and varied even with a small machine portfolio: You are always up to date when it comes to your coffee machine business even if you are not there. Compliance with hygiene and quality standards is child's play for you. A comprehensive Know-how Center supports you in solving a large number of minor error messages yourself. No need to call for service. Large businesses Do you work with a large number of Schaerer fully automatic coffee machines across several locations, cities or even countries? Then Schaerer Coffee Link not only offers you deep insights into your coffee machine business, but also ensures efficient processes: You analyse and control your dayto-day business with reports and meaningful key figures. You can recognise deviations and fluctuations in coffee consumption at a glance. Your personal dashboard shows your sales and tells you exactly where an advertising campaign would be worthwhile and, of course, the results of your campaigns. You increase your turnover through targeted campaigns and the associated upload of recipes, prices or images. Thanks to bi-directional communication, you can recognise top consumption times and position offers accordingly to increase your sales. The individual rights and role concept allows you to distribute the work efficiently and comprehensibly. Partner With individually tailored reports and function packages for you and your customers, your coffee business will pick up speed: Operator Are fast facility and service management processes crucial for you? Then Schaerer Coffee Link is the perfect platform for you: Individual or self-created analyses help you to efficiently manage your business and your customer relationships. The basis for plausibility checks allows you to find out whether contractual agreements are being adhered to. In-depth analyses lay the foundation for new business models such as pay-per-cup. You optimise your materials management in terms of inventory and quality. Future bidirectional functionalities such as a machine restart or a software update reduce valuable travel times in the service area and optimise the deployment of technicians. With the extended Know-how Center you get a comprehensive, highly intelligent knowledge database for many machine conditions and fault patterns and as you would expect, in various languages. You manage a large number of machine events on your own, reduce the number of technicians' visits and increase operating times. You can pass on other Schaerer Coffee Link packages such as Basic and Premium to your customers and control your own permissions. With Schaerer Coffee Link you can visualise consumptions and save unnecessary travel times and service rounds. You can reorder raw materials in good time as they are used up, and sustainably optimise your stock levels. Whether beans, milk, chocolate or topping all items are in stock in precisely the right quantity and quality. Thanks to fast processes in facility and service management, the operating times of your machines increase significantly. A comprehensive Know-how Center supports you in solving a large number of minor error messages yourself. No need to call for service.

THE SCHAERER COFFEE LINK PACKAGES The Schaerer Coffee Link digital solution is available with its three packages, Basic, Premium and Professional, making it flexible enough to meet your needs precisely. ADD-ON ANALYSES In addition to choosing the Basic, Premium or Professional Package, customers may also purchase Advanced Analytics. Tailor-Made Analytics offer customers deeper insights into their business by creating customized reports, while Self-Made Analytics allow the customer to create self-made reports. BASIC Focus on maintenance and operation 1 The Basic Package allows customers to monitor the operational and maintenance status of each connected coffee machine, and provides standard analytical reports. free of charge1 Widgets and functions included: Maintenance and Operation Monitoring Overview of current error details and operational tasks with appropriate solutions from a central location Additional information about operational and maintenance status of machines Business Performance Summary of all dispensed beverages Overview of sold beverages by type Administration Add Schaerer Coffee Link-capable coffee machines into the digital service platform really easily Information provided on status and configuration of each connected machine Recommended for: small businesses, operators and partners Tailor-Made Analytics Consulting on individual requests for analysis to obtain deeper insights or special KPIs Development of individual, tailor-made analysis for customers Customized reports and dashboards to meet customer s needs and preferences Provision of answers to customerspecific questions Self-Made Analytics Consulting on individual requests for access to the Business Intelligence system Self-made analytical reports by the customer based on their own data Customer s own experts can analyze data with Business Intelligence tools, e.g. Microsoft Power BI The Premium Package includes all the features of the Basic Package, plus additional features focused on Business Performance and Remote Management. It offers more detailed information on profit, consumption, extraction time, and peak time statistics. PREMIUM Focus on business performance and remote operation Additional Widgets and functions included: Business Performance Details of when and where the most beverages are dispensed Information on popularity of different beverage types Data on which ingredients are consumed and when Average consumption of ingredients during peak times Opportunity to assess coffee quality based on extraction time Administration Easy management of resources and delegation of tasks Assignment of access rights and roles to users Remote upload of advertising images to machine display Remote management of machine settings* Recommended for: small businesses, large businesses, operators and partners Recommended for: large businesses, and partners PROFESSIONAL Focus on partners, distributors and importers The Professional Package includes all the features of the Basic and Premium Packages, plus additional features focused on the needs of trade partners, distributors, importers, etc. It allows you to improve service efficiency through further remote management functions which make it possible to decrease the number of service visits and benefit from solutions based on the integrated knowhow of a large service network.** 1 Basic is free for the first 3 years. After the 37th month the data transfer will be charged. * Available from the end of 2018. ** Only available for certified service partners.

AVAILABILITY OF THE DIGITAL SOLUTION The digital solution for your professional coffee business is constantly undergoing further development and will be supplemented by additional functions and services. The Schaerer coffee machines Schaerer Coffee Club, Schaerer Coffee Prime, Schaerer Barista, Schaerer Coffee Soul and Schaerer Coffee Art Plus with TouchIT are Schaerer Coffee Link-capable. C offee C lub C offee Prime Schaerer Barista C offee Soul Further information http://www.schaerer.com/ schaerercoffeelink C offee Art P lus Schaerer Coffee Club The Schaerer Coffee Club comes into its own wherever there is a demand for high-quality coffee but space is limited in restaurants, guest houses, hotels, cafés, convenience stores, catering environments or offices. The machine impresses not just with its striking design and innovative 7 touch screen with a vertical swipe function. Packed to the brim with proven technology, integrated bean hoppers, a fresh milk system offering exceptionally easy cleaning thanks to CleanIT, the new Steam- IT for the perfect cup temperature and many other features, it allows a great variety of coffee drinks to be created intuitively to suit every taste. Moreover, thanks to its compact dimensions (325 mm wide, 570 mm deep and 501 mm high), the Coffee Club can fit in anywhere, in an office, for example, or even on a kitchen counter. Schaerer Coffee Prime The Schaerer Coffee Prime is the first choice for anyone looking for an economical and environmentally friendly solution. The machine can be retrofitted with additional options, is easy to use, processes powder products, saves energy and can be cleaned without chemical cleaning products thanks to the disposable NcFoamer solution for the milk system, which needs replacing just once a week for HACCP-compliant cleaning. When combined with an elegant trolley, the Coffee Prime is even suitable for mobile use. Schaerer Barista Hardly anything stands more for Italian coffee enjoyment and exquisite espresso than a Portafilter machine. The Schaerer Barista lends this traditional espresso culture a new dimension: It unites the fundamental preparation and brewing process of a Portafilter machine, the skill of a barista and the easy operation and process reliability of a fully-automatic coffee machine. The result is perfect Italian espresso consistent quality from cup to cup! Schaerer Coffee Soul The pioneer of a new generation unites an athletic yet elegant design with a compact size and innovative coffee machine technology like the Best Foam TM milk system. The Schaerer Coffee Soul impresses on every level! Schaerer Coffee Art Plus No other coffee machine features as many options for the preparation of coffee-milk specialities as the Coffee Art Plus. Both the milk foam quality and milk temperature can be individually controlled, and even the high-quality processing of cold milk is child's play. The optional Best Foam TM milk system creates milk-based coffee beverages at barista level and the Flavour Point syrup system that is also available as an option allows practically any conceivable beverage idea to be turned into reality. The Coffee Art Plus is suitable for medium-sized to large businesses.

Headquarters Subsidiaries Schaerer AG Allmendweg 8 4528 Zuchwil Switzerland info@schaerer.com www.schaerer.com Schaerer USA Corporation 15501 Red Hill Avenue, Suite 200 Tustin, CA 92780 USA info@schaererusa.com www.schaererusa.com Schaerer Deutschland GmbH Siechenlach 1 89173 Lonsee-Urspring Germany info@schaerer-gmbh.de www.schaerer-gmbh.de Schaerer Benelux Guy van Bogaert Boomsesteenweg 608 2610 Antwerpen-Wilrijk Belgium info@schaerer.be www.schaerer.be ENERGY CERTIFIED BY EFFICIENT CERT Version 06.2018 Subject to change.