PPool ic ie s & P r o c e d r e s l i cgi e sneral & P r ofaq cedures r e vit a l evital U Poli cies and Procedures version 1.1 rev i t al U Po l icies and P roce du r e s Ve r sio n 1. 1
General FAQ Product.2 Consuming It.3 Health Concerns.5 Orders.6 Becoming A Brand Influencer/Selling Our Brew.8
Product: How much caffeine does the Brew contain? Our Brew contains as much caffeine as regular coffee 100 mg per serving. What are the benefits of drinking one cup a day? Our Brew has helped individuals lose weight, have more overall energy and better mental focus. But please keep in mind, results vary from person to person. How long should I wait until I see results? Everyone is different, so time and results vary. Certain people notice an immediate change after their first cup, while others notice a gradual increase of energy. Individuals also say their appetites lessen as their cravings stop. There are others who primarily experience improved mental clarity, focus and better sleep. Our Brew can give you a combination of these results as well but it depends on your body, lifestyle and diet. How long does a tub of coffee last? If you use one scoop a day, your tub should last 30 days or a month. Please notice the mark on the plastic scoop. This will indicate one serving. If this mark is ignored, your tub will run out faster. One scoop equals one cup of Brew. Is this product approved by the FDA? The FDA does not approve nutritional supplements, like our Brew. But all our ingredients are approved for manufacturing by governing bodies in the U.S., Canada and the U.K. Does your coffee come in K-cup form? No, not at the moment. 2
Is your product gluten-free? Yes, our smart coffee is gluten-free. It also does not contain dairy, eggs, fish, crustacean, shellfish, tree nuts, peanuts or soybean wheat. How much sugar does your coffee have? Our Brew is sugar-free. Where is the product manufactured? Our Brew is manufactured in Florida, USA. What is the serving size of a Sample? A Sample Brewstick is one serving of our product. It equates to one scoop. Consuming it: Can I only drink one cup a day? We recommend one daily cup of revital U Brew. Taking more will not improve results. Can I drink more than one scoop at a time? Yes, you can. But it may be a high level of caffeine and you will also run out of the Brew in half the time. Can I mix it in with my regular cup of coffee? Yes, you can. But please be aware that it may be an excess amount of caffeine. 3
Should I avoid drinking regular coffee while taking this? No, you can drink a cup of our Brew. Then go ahead and drink regular coffee. I don t drink coffee. Should I take the usual dose? If you re not a regular coffee drinker, we recommend starting off with only half a scoop. Over time, you can increase to one scoop, without feeling overstimulated by the caffeine. For those that hate coffee, what s the best way to take it? We re happy you asked! There are many different ways you can take our product and it isn t only by drinking coffee. Please take a look at our website, to find recipes shared by fellow Brew members. What is a basic way to take your Brew? You can simply mix one scoop into 4 to 8 ounces of water. It can be cold or hot water. When is the best time of the day to have your product? How late? We recommend taking it with or after your breakfast. Also, remember to drink plenty of water throughout the day to stay hydrated. Please remember that it has caffeine, so follow the same schedule for other energy drinks. Should I take it while following a diet? If so, which one do you recommend? There is no specific diet we recommend, while taking our product. Our Brew can kick start your health journey. But when accompanied with better food choices and physical exercise, you ll feel like the best version of yourself in no time. Is it okay to have a cup on an empty stomach? 4
We recommend combining it with food, rather than taking it on an empty stomach. Should I drink it before or after a workout? This is up to each person. We recommend people follow their usual regimen they use with other foods and beverages that provide an energy lift, like our Brew. Can my 12-year-old son take your Brew? Revital U Brew is not intended for people under the age of 18. Can I still drink this if I don t want to lose weight and just want better focus? Of course, you can. revital U knows that people don t only want to look better, but also improved mental focus and clarity. I d love to buy a mug. Where can I do that? We aren t offering individual mugs for sale right now. Is your product safe to use long-term? There are no long-term tests done for any supplements in the world, including our Brew. But the ingredients in our product have not shown any ill effects, when taken over a long period of time. Health Concerns: Can I drink the Brew while also taking medication? We recommend customers take our ingredients list and consult with their physician. Like any other product, there are possible negative reactions when mixed with medication. 5
Can I drink it if I am pregnant or nursing? No, we do not recommend this product for pregnant or nursing moms. I want to try your product, but suffer from (X health illness). Can I still drink it? Please consult with your physician if you re being treated or have a family history of any medical condition, before taking our product. Is it normal to experience X symptom(s) and/or pain, while using your product? Please stop immediate use of our Brew and consult your physician. Orders: What is a sponsor? How do I get one? A sponsor is the person who you ll be purchasing our product from. They are also known as Brand Influencers. If you found a posting on social media, you can contact that person directly. But if you do not have a sponsor, please contact generalinfo@revitalu.com and let us know your area of residence. We will then locate the closest leader and put you in contact with them. is the difference between buying Retail vs Preferred? When you buy at Retail price, it s for one-time purchases at the regular cost of $49.99 in the United States and Canada, or 49.99 in the United Kingdom. But Preferred pricing, $39.99 or 39.99, is for reoccurring orders. This method allows customers to buy products at a cheaper price, through our 30-day renewal program. How can I track my order online? 6
After you place your order, please wait for a follow up email, which will have the tracking number associated with your delivery. You can take this number and enter it into the carrier s website to track your order. If you don t see an email, please check your Spam folder. Instead of ordering online, can I buy the Brew at your location, in Texas? Unfortunately, no. All orders are being shipped. Pick-up option might be available during one of our events. Do you have international shipping? Our Brew is only shipped to the countries we operate in, which are: the United States, Canada and the United Kingdom. Can I change my Preferred/monthly order date? Yes, you can do this by logging into your account as a RETURNING CUSTOMER. Once you re in, go under ACCOUNT and click on PREFERRED ORDERS. On the right hand side, go to VIEW and choose EDIT. There you can change the date on the calendar. When you ve completed your changes make sure to select SAVE. If you have any problems doing this, simply email your request to customerinquiry@revitalu.com. Can I cancel my Preferred/monthly order? Yes, please log into your account. Once you re in, go to ACCOUNT and click on PREFERRED ORDERS under the drop down menu. Once you locate the order you wish to change, go under VIEW and click on EDIT. On the follow screen, change the settings to ON HOLD. When you ve completed your changes make sure to scroll to the bottom of the box and select SAVE to complete the request. If you have any problems doing this, simply email your request to customerinquiry@revitalu.com. 7
Unfortunately, this product did not work for me. I would like a refund. We re sorry to hear this. Please contact our corporate office within 30 days of your purchase for a refund. You can email cancellations@revitalu.com or contact us at 1-469-270-5533 or 020-359-81467 in the U.K.. After doing this, return your Brew tub, used or unused, to the mailing address, listed below. Once received and verified by our fulfillment house, a refund for the purchase price will be issued, minus shipping charges. Revital U International, US 14401 Sovereign Road Suite 101 Fort Worth, TX 76155 How quickly will I receive a refund? Please wait 3 to 5 business days for the transaction to be completed. The funds will be returned to the card used. Becoming A Brand Influencer/Selling Our Brew: I would like to become a Brand Influencer. How can I do this? We re glad to hear you want to join our Revital U family! To become a Brand Influencer (BI), if you re an existing customer, log into your account. Once you re in, under ACCOUNT, select UPGRADE TO BI, from the drop down menu. Please follow all the steps to begin your own business! If you do not have a sponsor, please contact generalinfo@revitalu.com and let us know your area of residence. We will then locate the closest leader and put you in contact with them. 8