Sterling Forest center information Environmental & security/safety controls The Business Continuity and Recovery Services Site is equipped with the following: Hot Site: Environmental controls Separate power grids Dual power feeders Automated power switching Uninterrupted power supply Redundant chillers/air conditioners Alternate water supply Dual A/C control compressors Alternate power generation Hot Site: Security/safety controls Lighted off-street parking Closed circuit TV monitoring 24 hour guard service Security patrol Computer controlled badge access Smoke detectors Water detectors under the floor Fire extinguishers Self-healing, diversely routed Optical Network (SONET) Extended Support Facility (Cold Site): The cold site contains the same environmental, safety and security controls as listed above. Site access Access is unrestricted during the hours of 7:00 am - 9:30 am and 4:00 pm - 6:30 pm Monday through Friday. From 9:30 am until 4:00 pm Monday through Friday and on weekends, the north gate entrance must be used. Both north and south gates are equipped with cameras and monitored by site security 24 hours a day, 7 days a week. At the security gate, press the button and notify Security of your company name. After gaining access to the IBM site, follow the signs "Business Continuity and Recovery Services Parking." You will be directed to parking areas reserved for our customers. Please park in the reserved spaces designated for Business Continuity and Recovery Services customers located in tier 1. During the hours of 7:00 am to 3:00 pm, customers may enter the center Lobby. The security guard will direct you to the elevator that will take you up to the 4th floor. After 3:00 pm, the Customer Entrance may be used to enter the site. An airphone on the wall by the entrance door should be used to communicate with your Customer Administrator who will give you access to the site.
Badges Identification badges will be issued to all customers utilizing the Sterling Forest Business Continuity and Recovery Services Site. Your Customer Administrator will ask for identification, request each customer to sign in and issue the badge. All customers requiring access to the Network Room will be asked to sign a Network Room Access Agreement form which requires customers using this area to restrict their activities to their company owned equipment. Scramble pads Scramble pads have been installed on the Sterling Forest building entrances that lead to the Business Continuity and Recovery Services Site. In addition, scramble pads have been installed in all areas of the site that require controlled access. To ensure effective security throughout the site, the following areas of responsibility apply: At least 48 hours prior to the recovery exercise, the customer will provide to the Project Manager the full name of the attendees with their scheduled time of arrival and will indicate who among the attendees needs network access. The Project Manager will inform your Customer Administrator and Sterling Forest Site Security of pending customer arrivals via the Customer Access Authorization Form. The Customer Administrator will prepare individual access codes for each attendee and for each attendee needing network access. The Customer Administrator will load customer names on the Scramble Pad Database and assign access codes to the areas of the facility that the customer will be using. The Customer Administrator will program the scramble pad to operate the appropriate doors only for the length of time each customer is scheduled to be using the site. Upon customer arrival at the Business Continuity and Recovery Services Reception area on the 4th floor, the Customer Administrator will provide those codes to each customer, explain the function and use of the scramble pad and assign the appropriate suites and offices. The code will allow the customer access to the following areas: Access to the building entrance that leads to the site The elevator that leads to the site on the fourth floor The doorway that leads into the site reception area The assigned customer suites and offices The Customer Administrator will monitor printouts of customer access to these areas and report any malfunctions or breach of security throughout the customer's visit. Upon customer departure from the site, the Customer Administrator will ensure that the codes provided have been removed from the scramble pad system to prevent re-entry. Security policies
Weapons (of any type), drugs (other than prescription drugs prescribed by a licensed medical doctor), and alcoholic beverages in any form, are not permitted at any IBM location. Failure or refusal to comply with this requirement will be cause for immediate removal from the site. If this condition exists or is suspected, IBM Security will be contacted immediately. Prior authorization is required before a camera or video equipment can be brought into the building. Please make advance arrangements through your Project Manager so the proper permits can be issued. For safety and health reasons, it is requested that children and pets not be brought on site during an exercise. IBM is not responsible for personal belongings. Lost and found inquiries should be made to your Project Manager. Restrooms Restrooms are located on the AA aisle of the second and third floors and on the GG aisle of the fourth floor. Showers Showers are available for the exclusive use of Business Continuity and Recovery Services customers and are located in the shower room area of the Ladies and Mens Rooms on the GG aisle. Towels and sundries are available at the reception desk. Smoking guidelines Smoking is permitted in the Business Continuity and Recovery Services customer smoking room GG403. You are also welcome to smoke outside the Sterling Forest facility (site entrance doors on the first floor). Activities Popular VHS movies are available for viewing in the Business Continuity and Recovery Services customer lounge. The tapes are available at the reception desk. Also available are cards, board games, basketball, tennis, boccie ball equipment and jogging trails. Vital records All vital records being used for a business recovery exercise should be shipped between 8:00 am and 4:00 pm EST, Monday through Friday. Your company name and address should be listed on all boxes, plus the number of boxes being shipped (ex: 1 of 10). It is recommended you bring prepared return shipping labels and documents (including billing account numbers) with you to aid in the return of your tapes and materials. After 4:00 pm and on weekends, all vital records will be received by the Customer Administrator and Security. Ship all vital records to the following address: Business Continuity and Recovery Services Site/4th Floor IBM Corporation
IBM Business Continuity and Recovery Services 300 Long Meadow Road Sterling Forest, NY 10979 Software reference library The site has a software reference library located on the AA aisle adjacent to the reception area on the fourth floor. Manuals regarding messages and codes, JCL, etc., for all major IBM products are contained in this library. The latest CD-ROM manuals are also available. Specific required references should be verified prior to your arrival. Customer repro room The Sterling Forest site has provided a room on the HH aisle equipped with photocopy machine, shredder, foil making machine. and a fax machine (845) 759-4610. Telephones/messages Touch-tone telephones are installed throughout the building. The Business Continuity and Recovery Services Site's main telephone number is (845) 759-4900. With this system, local calls are made by first dialing "9" and then the number. For long distance calls, dial "9", followed by the area code and number. To dial internal numbers, dial the four-digit extension. If none are available, it will roll over to the reception desk. If someone needs to contact you at the site while you are still en-route, telephone messages will be taken by your Customer Administrator. The Customer Administrators can be reached at (845) 759-4900. ATM An ATM (Automatic Teller Machine) for MAC, NYCE, and PLUS is located on the first floor in the Building 2 lobby and is accessible to Business Continuity and Recovery Services customers 24 hours a day. See your Customer Administrator for assistance. Shipping and receiving During normal business hours (8:00 am - 4:30 pm EST), the Sterling Forest shipping and receiving department will accept delivery of packages. In addition, shipping and receiving will supply packaging materials, and weigh and ship packages leaving the facility, including air freight. See the Customer Administrator for assistance. Shipping and receiving of packages during off shift can also be accommodated. Please see the Customer Administrator for assistance. Cafeteria services The cafeteria hours each weekday are 7:00 am - 10:00 am and 11:30 am - 1:30 pm EST. The cafeteria offers a fresh salad bar, sandwich bar, and daily hot entrees. In addition, snacks, beverages and desserts are available. Vending area
Vending services are available on the 2nd and 4th floors in the Sterling Forest Business Continuity and Recovery Services Site. Vending machines are located in the customer lounge area on the GG aisle. Services such as hot and cold beverages, sandwiches, snack items and candy are available 24 hours a day. Questions about this food service should be directed to your Customer Administrator. Food service options Many food service options are available to customers: You may eat breakfast and lunch in the IBM cafeteria during weekday hours. Vending machines are available for your use in the customer lounge on the 4th floor. You are welcome to leave the building to purchase food at local restaurants. A list of local restaurants can be found in the Hotels and Dining section of this guide and at the reception desk. You may order food from local restaurants and have food delivered to IBM. A list of local restaurants can be found in this guide. Menus are available at the reception desk. Also refer to the list of local food caterers in the vendor section of this guide. Customer Administrators will be happy to order food for you. You may purchase food directly from the Canteen Corporation. Coffee, tea, decaf and hot chocolate are supplied free of charge to customers throughout their stay. You may purchase food from the cafeteria Monday through Friday and take it back to the customer lounge. If you choose, you may pay the Canteen Corporation directly with a corporate or personal credit card (American Express, Visa and Mastercard are accepted), in the following manner: You will be escorted before 11:00 am by a Project Manager or Customer Administrator to the Canteen office where an imprint of your credit card will be taken by Canteen Corporation. A Project Manager will then supply you with cafeteria vouchers. Fill out your names on the voucher. The vouchers can now be used in place of cash on the cafeteria check-out line. After you've made your purchases, Canteen Corporation will total the vouchers and record the amount on the credit card imprint taken earlier. After lunch, the Project Manager or a Customer Administrator will escort you back to the Canteen office to approve the cost and obtain your copies of the receipts. Other forms of payment are postal money orders, money orders drawn from local bank, and travelers checks. You may have breakfast, lunch or dinner catered by the Canteen Corporation and delivered to the customer lounge. This service is available 7 days a week. All orders require 24 hour advance notice. Select menus, if requested, will require 48 hour advance notice when ordering for the weekend. A menu listing is available from the Project Manager or Customer Administrator.
Please Note: If food preparation is required on Saturday or Sunday, a labor charge for Canteen personnel will be applied to your bill. You should discuss this charge with Canteen when placing a weekend order. If food is prepared by Canteen on Friday and stored in the customer lounge for weekend testing, a labor charge will not be incurred. Steps to follow when placing a catering order: At the earliest possible date, contact The Dining Center about setting up your event at (845) 759-2896. Check back with The Dining Center 72 hours before dinners or luncheons, 24 hours for conference selections to confirm your selections as well as the attendance count. Also confirm the location and time of catering. On the day of your event, please be at your location at the agreed time so that you may accept the catering items. Inform Canteen that you are a customer and that you want to place a catering order. Food orders may also be faxed to the Canteen Corporation by using the food order forms supplied by the Project Manager. Supply the following information to Canteen when placing orders: Date and time of food delivery. Food Selection. Number of people. Credit card type (Visa, Mastercard, American Express) number, expiration date and name as it appears on credit card. On the day of the recovery exercise, the Project Manager or Customer Administrator will escort you to the Canteen office prior to 11:00 am to approve the cost and obtain a copy of the receipt for the food service. If payment will be made in cash, money order or by travelers check; this may be done upon your arrival. Computer paper recycling Recycling of all used computer paper not considered confidential is available in the site. Storage in the Receptionist security room has been set aside for non-confidential waste. Customers and/or IBM representatives should leave recycled non-confidential computer paper at the reception area. Your Customer Administrator will store paper for recycling. Customers will be required to use the paper shredders in the sites to dispose of their confidential waste or they may take the waste home for disposal. IBM staff area The IBM staff offices are located in building two on the second and in buildings one and two on the third floor. These offices are in close proximity to the site and allow the staff to be readily accessible for support purposes. Multivendor competency center IBM is well-positioned to support your multivendor technology base and your critical business software - whether it be SAP, BAAN, Oracle Financials, PeopleSoft or another
application. We have the skills and expertise you can count on to help your business recover from an outage emergency.. Recovery services for Digital, Hewlett Packard, Sun, Tandem, Unisys, Compaq and Filenet equipment are currently available at our Multivendor Competency Center in Sterling Forest, NY. This facility offers "one stop shopping" for your recovery requirements. Take a look... We have the ability to recover the very largest, complex Digital environments. We offer the latest in Digital technology - including Digital VAX and Alpha systems. Our Sterling Forest site technology supports the HP3000 and HP9000 systems and is linked to Hewlett Packard recovery facilities in Philadelphia, PA and Seattle, WA. We are a major recovery provider for many companies that have invested in SUN technology. We have the latest Sun technology including Sun Ultra 3000, 4000, 5000, 6000, and 10000, Enterprise 2000 and Sun Sparc workstations. Recovery exercising is provided by experienced Sun-trained staff.
IBM is a major recovery service provider for many Tandem customers. Our Sterling Forest facility provides Tandem non-stop Himalaya 'K' series systems. Our Tandem systems are installed, certified and maintained by Tandem customer engineers with support provided by Tandem's Austin, Texas remote diagnostics center. Our Sterling Forest Multivendor Competency Center offers the utmost in security - a fully hardened facility, 24 hour guard, computer controlled scramble pad and four levels of security access. In addition, the site provides customer offices, conference rooms, technical libraries, and customer operations suites.