Q1 Gender / Jantina: Answered: 1,178 Skipped: 0 Female / Perempuan Male / Lelaki Female / Perempuan (1) 61.38% 723 Male / Lelaki (2) 38.62% 455 Total 1,178 1.00 2.00 1.00 1.39 0.49
Q2 Age / Umur: Answered: 1,178 Skipped: 0 18 years old / tahun 19-25 years old / tahun 26-40 years old / tahun 41-55 years old / tahun 56 years old / tahun 18 years old / tahun (1) 1.53% 18 19-25 years old / tahun (2) 19.35% 228 26-40 years old / tahun (3) 55.43% 653 41-55 years old / tahun (4) 20.63% 243 56 years old / tahun (5) 3.06% 36 Total 1,178 1.00 5.00 3.00 3.04 0.76
Q3 Region / Wilayah Answered: 1,178 Skipped: 0 Africa / Afrika Arab / Arab Asia / Asia Europe / Eropah North America / Amerika Utara Oceania / Samudera Latin America / Amerika Latin Other (please specify) / S... Africa / Afrika (1) 0.08% 1 Arab / Arab (2) 0.25% 3 Asia / Asia (3) 88.71% 1,045 Europe / Eropah (4) 0.17% 2 North America / Amerika Utara (5) 0.25% 3 Oceania / Samudera (6) 0.34% 4 Latin America / Amerika Latin (7) 0.00% 0 Other (please specify) / Sila nyatakan: (8) 10.19% 120 Total 1,178 1.00 8.00 3.00 3.52 1.52
Q4 User status / Status pengguna:general Answered: 1,178 Skipped: 0 UiTM student / Pelajar UiTM UiTM staff / Staf UiTM UiTM alumni / Alumni UiTM General public / Awam UiTM student / Pelajar UiTM (1) 16.81% 198 UiTM staff / Staf UiTM (2) 72.33% 852 UiTM alumni / Alumni UiTM (3) 4.50% 53 General public / Awam (4) 6.37% 75 Total 1,178 1.00 4.00 2.00 2.00 0.68
Q5 As public, state your status / Sebagai orang awam, nyatakan status anda : Answered: 75 Skipped: 1,103 Student / Pelajar Government servant /... Private sector workers /... Self-employed / Bekerja... Not working / Tidak bekerja Student / Pelajar (1) 24.00% 18 Government servant / Kakitangan Awam (2) 32.00% 24 Private sector workers / Pekerja Sektor Swasta (3) 30.67% 23 Self-employed / Bekerja sendiri (4) 6.67% 5 Not working / Tidak bekerja (5) 6.67% 5 Total 75 1.00 5.00 2.00 2.40 1.12
Q6 What is your reason for visiting UiTM website? Apakah sebab anda melawat laman web UiTM? (You can tick ( ) more than one / Anda boleh menjawab lebih dari satu) Answered: 1,073 Skipped: 105 To access the portal (eg:... To access information... To download documents /... To look for news /... To search for research /... To browse the website / ou... Other (please specify) /... To access the portal (eg: Webmail, Staff Portal, FinePortal, SIMS, ICRESS) Untuk mencapai portal (contoh: Webmail, Portal staf, FinePortal, SIMS, ICRESS) (1) 87.88% 943 To access information in the staff directoryuntuk mencapai maklumat dalam direktori staf (2) To download documents / formsuntuk memuat turun dokumen / borang (3) To look for news / announcements / events activitiesuntuk melihat berita / pengumuman / aktitivi acara (4) 65.52% 66.45% 57.13% 703 713 613 To search for research / academic materialsuntuk mencari bahan penyelidikan / akademik (5) 360 33.55% To browse the website / out of curiousitysekadar meninjau / sekadar ingin tahu (6) 26.10% 280 Other (please specify) / Lain-lain (nyatakan) (7) 3.17% 34 Total Respondents: 1,073 1.00 7.00 3.00 2.92 1.62
Q7 How satisfied are you with the usage of the UiTM website? Bagaimana anda berpuas hati dengan penggunaan laman web UiTM? Answered: 1,073 Skipped: 105 Very satisfied / Sangat... Somewhat satisfied /... Neutral / Neutral Somewhat dissatisfied... Very dissatisfied... Very satisfied / Sangat berpuas hati (1) 13.51% 145 Somewhat satisfied / Berpuas hati (2) 58.99% 633 Neutral / Neutral (3) 20.13% 216 Somewhat dissatisfied / Tidak berpuas hati (4) 6.24% 67 Very dissatisfied / Sangat tidak berpuas hati (5) 1.12% 12 Total 1,073 1.00 5.00 2.00 2.22 0.80
Q8 Based on your experience, please rate your satisfaction level with the time taken in getting information from the web? Berdasarkan kepada pengalaman, nyatakan tahap kepuasan hati anda terhadap masa yang diperlukan untuk mendapat sebarang maklumat? Answered: 1,073 Skipped: 105 Very satisfied / Sangat... Somewhat satisfied /... Somewhat dissatisfied... Very dissatisfied... Very satisfied / Sangat berpuas hati (1) 13.70% 147 Somewhat satisfied / Berpuas hati (2) 72.88% 782 Somewhat dissatisfied / Tidak berpuas hati (3) 12.30% 132 Very dissatisfied / Sangat tidak berpuas hati (4) 1.12% 12 Total 1,073 1.00 4.00 2.00 2.01 0.55
Q9 How often do you visit UiTM website? Berapa kerap anda mengunjungi laman web UiTM? Answered: 1,073 Skipped: 105 Daily (at least once p... Weekly (at least once a... Monthly (1 2 times a mont... Quarterly (3 4 times a ye... Annually (1 2 times a ye... Visited 2 3 times before... This is my first visit... Other (please specify) /... Daily (at least once per day) / Harian (sekurang-kurangnya sekali sehari) (1) 58.06% 623 Weekly (at least once a week) / Mingguan (sekurang-kurangnya sekali seminggu) (2) 24.70% 265 Monthly (1 2 times a month) / Setiap bulan (1 2 kali sebulan) (3) 7.27% 78 Quarterly (3 4 times a year) / Setiap suku tahun (3 4 kali dalam setahun) (4) 2.61% 28 Annually (1 2 times a year) / Setiap tahun (1 2 kali dalam setahun) (5) 1.30% 14 Visited 2 3 times before / Telah melawat 2 3 kali sebelum ini (6) 2.70% 29 This is my first visit / Lawatan yang pertama kali (7) 2.05% 22 Other (please specify) / Lain-lain (nyatakan) (8) 1.30% 14 Total 1,073 1.00 8.00 1.00 1.87 1.51
Q10 How do you access UiTM website? Bagaimana anda mencapai laman web UiTM? (You can tick ( ) more than one / Anda boleh menjawab lebih dari satu) Answered: 1,073 Skipped: 105 Smartphone / Telefon pintar Tablet / Tablet Notebook / Komputer riba Desktop / Komputer... Other (please specify) /... Smartphone / Telefon pintar (1) 49.21% 528 Tablet / Tablet (2) 11.28% 121 Notebook / Komputer riba (3) 39.70% 426 Desktop / Komputer peribadi (4) 80.62% 865 Other (please specify) / Lain-lain (nyatakan) (5) 1.96% 21 Total Respondents: 1,073 1.00 5.00 3.00 2.86 1.27
Q11 Based on your past experience, which of the following is true about UiTM website navigation/searching? Berdasarkan kepada pengalaman, yang mana antara berikut adalah benar? Answered: 1,031 Skipped: 147 I was able to find exactly... I was able to find a part... I was able to find somethi... I had no specific age... I was not able to find what... Other (please specify) /... I was able to find exactly what I was looking forsaya dapat mencari apa yang saya cari (1) 41.32% 426 I was able to find a part of what I was looking forsaya dapat mencari sebahagian daripada apa yang saya cari (2) 47.62% 491 I was able to find something better than what I was looking forsaya dapat mencari sesuatu yang lebih baik daripada apa yang saya cari (3) 4.36% 45 I had no specific agenda in mind when I visitedsaya tidak mempunyai agenda tertentu dalam fikiran ketika melawat (4) 3.20% 33 I was not able to find what I was looking forsaya tidak dapat mencari apa yang saya cari (5) 2.72% 28 Other (please specify) / Lain-lain (nyatakan) (6) 0.78% 8 Total 1,031 1.00 6.00 2.00 1.81 0.96
Q12 Below are features of UiTM website. Rate their easiness. Berikut adalah ciriciri laman web UiTM. Sila nilaikan tahap kemudahannya. Answered: 1,031 Skipped: 147 Downloadable materials... Academic Resources... Menu/categoriza tion system... Helpdesk information... Linked to other intern... Not easytidak mudah Somewhat easy Agak Mudah Very easy Sangat mudah Not Somewhat Very Total Weighted easytidak easy Agak easy Sangat Average mudah Mudah (2) mudah (3) (1)
Downloadable materials Bahan-bahan yang boleh dimuat turun 7.09% 68.64% 24.27% 73 707 250 1,030 2.17 Academic Resources Sumber bahan akademik 16.38% 65.82% 17.80% 162 651 176 989 2.01 Menu/categorization system (eg: program entry requirements, student club, alumni, 15.81% 64.82% 19.37% courses, etc)sistem menu/pengkategorian (Contoh: syarat kemasukan program, 160 656 196 1,012 2.04 kelab, alumni, kursus dan lain-lain) Helpdesk information Maklumat helpdesk 18.23% 67.59% 14.19% 185 686 144 1,015 1.96 Linked to other internal hyperlinkdihubungi ke lain-lain hyperlink dalaman 14.80% 67.75% 17.45% 151 691 178 1,020 2.03 Downloadable materials Bahan-bahan yang boleh dimuat turun Academic Resources Sumber bahan akademik Minimum Maximum Median Mean Standard Deviation 1.00 3.00 2.00 2.17 0.53 1.00 3.00 2.00 2.01 0.58 Menu/categorization system (eg: program entry requirements, student club, alumni, courses, etc)sistem menu/pengkategorian (Contoh: syarat kemasukan program, kelab, alumni, kursus 1.00 3.00 2.00 2.04 0.59 dan lain-lain) Helpdesk information Maklumat helpdesk Linked to other internal hyperlinkdihubungi ke lain-lain hyperlink dalaman 1.00 3.00 2.00 1.96 0.57 1.00 3.00 2.00 2.03 0.57
Q13 Please rate your satisfaction with the following UiTM website features. Sila nilaikan tahap kepuasan hati anda dengan ciri-ciri laman web UiTM. Answered: 1,012 Skipped: 166 The consistency... Having the one look an... The clarity of the displaye... Accuracy of information... Design Layout Rekabentuk
Very dissatisfied Sangat tidak berpuas hati Somewhat satisfiedberpuas hati Somewhat dissatisfiedtidak berpuas hati Very satisfiedsangat berpuas hati Very Somewhat Somewhat Very Total Weighted dissatisfied dissatisfiedtidak satisfiedberpuas satisfiedsangat Average Sangat tidak berpuas hati (2) hati (3) berpuas hati berpuas hati (4) (1) The consistency of information display (eg: about 2.89% 15.52% 69.55% 12.04% courses, faculties, research centre, program, etc) 29 156 699 121 1,005 2.91 Paparan maklumat yang konsisten (contoh: mengenai kursus, program, fakulti, penyelidikan dan lain-lain) Having the one look and feel presentation 3.48% 16.50% 68.49% 11.53% Mempunyai persembahan yang one look and feel 35 166 689 116 1,006 2.88 The clarity of the displayed information Paparan 2.97% 13.58% 68.38% 15.06% maklumat yang jelas 30 137 690 152 1,009 2.96 Accuracy of information Paparan maklumat yang 2.69% 15.72% 66.17% 15.42% tepat 27 158 665 155 1,005 2.94 Design Layout Rekabentuk 4.37% 14.09% 64.88% 16.67% 44 142 654 168 1,008 2.94 Minimum Maximum Median Mean Standard Deviation The consistency of information display (eg: about courses, faculties, research centre, program, etc) Paparan maklumat yang konsisten (contoh: mengenai kursus, program, fakulti, 1.00 4.00 3.00 2.91 0.62 penyelidikan dan lain-lain) Having the one look and feel presentation Mempunyai persembahan yang one look and feel The clarity of the displayed information Paparan maklumat yang jelas Accuracy of information Paparan maklumat yang tepat Design Layout Rekabentuk 1.00 4.00 3.00 2.88 0.64 1.00 4.00 3.00 2.96 0.64 1.00 4.00 3.00 2.94 0.64 1.00 4.00 3.00 2.94 0.69
Q14 Please rate your satisfaction with the information quality of the following UiTM website features. Sila nilaikan tahap kualiti ciri-ciri laman web UiTM. Answered: 1,004 Skipped: 174 Helpdesk information... Downloadable materials Ba... Academic Resources Ba... Information about latest... Very dissatisfied Sangat tidak berpuas hati Somewhat satisfiedberpuas hati Somewhat dissatisfiedtidak berpuas hati Very satisfiedsangat berpuas hati
Very dissatisfied Somewhat Somewhat Very Total Weighted Sangat tidak dissatisfiedtidak satisfiedberpuas satisfiedsangat Average berpuas hati (1) berpuas hati (2) hati (3) berpuas hati (4) Helpdesk information Maklumat 3.70% 17.92% 69.67% 8.71% helpdesk 37 179 696 87 999 2.83 Downloadable materials Bahan yang 2.20% 12.41% 71.37% 14.01% boleh dimuat-turun 22 124 713 140 999 2.97 Academic Resources Bahan sumber 2.86% 18.08% 65.99% 13.07% akademik 28 177 646 128 979 2.89 Information about latest news / 2.80% 11.90% 68.90% 16.40% events/achievements Maklumat 28 119 689 164 1,000 2.99 mengenai berita/acara/pencapaian Helpdesk information Maklumat helpdesk Downloadable materials Bahan yang boleh dimuat-turun Academic Resources Bahan sumber akademik Minimum Maximum Median Mean Standard Deviation 1.00 4.00 3.00 2.83 0.62 1.00 4.00 3.00 2.97 0.59 1.00 4.00 3.00 2.89 0.64 Information about latest news / events/achievements Maklumat mengenai berita/acara/pencapaian 1.00 4.00 3.00 2.99 0.63
Q15 Please rate your satisfaction with the relevancy of the following UiTM website features. Sila nilaikan tahap kerelevanan ciri-ciri laman web UiTM. Answered: 990 Skipped: 188 Helpdesk information... Downloadable materials Ba... Academic Resources Ba... Information about latest... Very dissatisfiedsangat tidak berpuas hati Somewhat satisfiedberpuas hati Somewhat dissatisfiedtidak berpuas hati Very satisfiedsangat berpuas hati
Very Somewhat Somewhat Very Total Weighted dissatisfiedsangat dissatisfiedtidak satisfiedberpuas satisfiedsangat Average tidak berpuas hati berpuas hati (2) hati (3) berpuas hati (4) (1) Helpdesk information Maklumat 3.85% 16.23% 69.88% 10.04% helpdesk 38 160 689 99 986 2.86 Downloadable materials Bahan yang 2.43% 12.55% 70.85% 14.17% boleh dimuat-turun 24 124 700 140 988 2.97 Academic Resources Bahan sumber 2.77% 16.34% 66.60% 14.29% akademik 27 159 648 139 973 2.92 Information about latest news / 2.84% 12.27% 69.57% 15.31% events/achievements Maklumat 28 121 686 151 986 2.97 mengenai berita/acara/pencapaian Helpdesk information Maklumat helpdesk Downloadable materials Bahan yang boleh dimuat-turun Minimum Maximum Median Mean Standard Deviation 1.00 4.00 3.00 2.86 0.63 1.00 4.00 3.00 2.97 0.60 Academic Resources Bahan sumber akademik 1.00 4.00 3.00 2.92 0.64 Information about latest news / events/achievements Maklumat mengenai berita/acara/pencapaian 1.00 4.00 3.00 2.97 0.62
Q17 How likely is it that you would recommend UiTM Website to a friend or colleague? Answered: 871 Skipped: 307 Detractors (0-6) 38.23% Passives (7-8) 45.12% Promoters (9-10) 16.65% Detractors (0-6) Passives (7-8) Promoters (9-10) Net Promoter Score 38.23% 45.12% 16.65% -22 333 393 145-100.00 100.00 0.00-21.58 70.87