For a relaxing and uncomplicated vacation in Interlaken, we have summarized the most important information about our hotel for you here. We will of course be happy to help you in person with any questions or requests you may have during your stay. ADAPTER - NEED POWER? In Switzerland the voltage is 220/230 volts. You can borrow the most common adapters and extension cables for free at the reception. Should you wish to keep them a charge of CHF 10.00 will apply. COOLING-SYSTEM FEELING TOO HOT? All our 4* rooms have a cooling-system and it can be controlled via the small panel on the wall. Please note that the systems capacity can cool down the temperature of the room to max 5 degrees below the outdoor temperature. BREAKFAST - HUNGRY IN THE MORNING? Breakfast is served in our restaurant Taverne on the ground floor from 06.30 until 10.00 am and on Sundays from 06.30 until 10.30am and is included in your room rate. Our buffet offers you a variety of cold and warm dishes and you will also find vegetarian options. CHANGING OF BEDDING AND TOWELS We change bed-linen every 3rd day of your stay. Towels will be changed if you leave them on the floor in the bath room. CHECK IN & OUT - WE ARE GLAD YOU CAME AND SAD YOU'RE LEAVING. Reserved rooms are available from 03.00 pm Latest check-out time is 11.00 am
EXTENSION LATE CHECK-OUT WILL BE CHARGED AS FOLLOWS: From 12.00 noon until 02.00 pm an extra charge of CHF 70.00. From 02.00 pm until 04.00 pm an extra charge of CHF 100.00. After 04.00 pm you will be charged the full daily rate. Extensions are only possible upon request and if availability permits. By early departures we charge the full amount of the reserved days. Should we be able to sell the rooms to another party, the amount will be refunded. If you are leaving earlier than 06.30 am we kindly ask you to settle the bill the evening prior to departure. EXTRA BEDS TRAVELLING AS A FAMILY? In some rooms there is the possibility of adding an extra bed. It will be charged as follows: Children up to the age of 7: Free Children aged 8 to 13 years: CHF 35.00 Children aged 14 to 16 years: CHF 50.00 Adults: CHF 60.00 Please note extra beds are ONLY possible in the following categories and ONLY upon request: Double/twin room business & Junior Suite It is not possible to have extra beds in any room in the 5 th Floor @ Hotel Interlaken DRINKING WATER - THIRSTY? Tap-water in Switzerland is of a very high quality and you can drink it without any hesitation. Not drinkable water is always well signed with Kein Trinkwasser ( no drinking water ). Mineral water can be bought from the vending machine on the ground floor or at the Restaurant Taverne. INTERNET CORNER - KEEP IN CONTACT. Our internet corner on the second floor provides a computer and a printer which you can use free of charge. You will not need a password for login.
KLOSTER LOUNGE & BAR - VISIT THE OLD STABLES. Our Kloster Lounge & Bar is situated on the ground floor. The Bar is open Tuesday to Saturday from 05.00 pm until 12.00 midnight. The Lounge is open daily and drinks (no cocktails) can be ordered from the Restaurant. LAUNDRY SERVICE - DID THE WAITER SPILL ON YOUR SHIRT? WE CAN HELP. Laundry bags are placed in the wardrobe. Please fill in the list and place everything in the bag. Make sure you hand it to the housekeeping or front desk before 10.00 a.m. For dry cleaning we use a local dry cleaner. LIFT NO YOU DON T HAVE TO WALK. The Hotel Interlaken disposes of 1 lift which will take you up to the 4 th floor. To reach the rooms on our 5 th floor you will have to use the stairs from there. LUGGAGE STORAGE - NO NEED TO CARRY IT ALL AROUND. Should you arrive early or decide to leave late on the day of departure you can leave your luggage with us at the reception - for free :-) (please note: we decline all liability). Chargeable lockers are available at the Interlaken West and Ost train station NO SMOKING PLEASE! - AND WE MEAN IT! Please notice that the entire hotel is non-smoking by Swiss law since July 2009. If you smoke inside the room or on the balcony, we will charge you a special cleaning fee of CHF 100.00 or one night accommodation charge in case we will have to block the room. Smoking is allowed outside the hotel e.g. in front of the restaurant or on the lounge terrace. Thank you for not smoking in the room. The next guests will be thankful.
PAYMENT HOW CAN I SETTLE MY ACCOUNT? We accept the following methods of payment: American Express Visa Mastercard Diners Club Postcard EC / Maestro Reka card & cheques We do not accept WIR and Travellers cheques. PARKING - YES, WE HAVE FREE PARKING. BUT ONLY LIMITED. SORRY! The yellow lined parking fields behind the hotel and opposite the hotel are free of charge. You will also find free spaces next to our park. Payable public parking spaces are available next to the church behind the hotel. You can purchase parking tickets for the public parking at the front desk (CHF 10.00 for 24 hours). The space directly in front of the hotel is reserved for loading and unloading luggage. Thank you for not parking there. RED CARD - WHAT DOES IT MEAN? If you do not want anyone to disturb you, please put the Do Not Disturb sign (red card) on the outside of the door. When leaving the room please do not forget to remove the sign again (green card). Please be informed that the room will not be cleaned after 04.00 p.m. RESTAURANT TAVERNE - HUNGRY AGAIN? WE ARE HERE FOR YOU ALL DAY. Our à la Carte Restaurant Taverne is located on the ground floor and serves Swiss specialities as well as international dishes and selected wines. The restaurant is non-smoking. Opening hours: 06.30 am until 11.00 pm Warm meals can be ordered from 12.00 noon to 02.00 pm as well as from 06.00 pm to 09.45 pm. You can also book our half board 3-course menu at CHF 35.00 per person. Should you have any speciel requests or allergies please let us know. Reservations can be made at directly at the restaurant, by dialing 616 or through the reception team.
ROOM SERVICE - FEELING LAZY? We offer room service during the following service hours: 12.00 noon until 01.45 pm and 06.00 pm until 09.30 pm. You will find a full menu displayed in your room. Please contact our Restaurant Taverne under the direct No 616 ROOM KEY CARDS - KEY INFORMATION TO CHECKING OUT. Please hand in all your key cards upon departure. They are recycled and used again. Lost keys will be charged with CHF 10.00 TELEVISION - FREE TV - NEED SOME TIME OFF FROM THOSE HOLIDAYS? WATCH TELE. On the television you can receive more than 40 channels in many different languages. Please consult the channel list to find your favourite programs. On channel number 1 you have panorama live pictures as well as information from the region. TRAINS FOR EXCURSIONS - HERE YOU WILL FIND SOME OF THE MOST ASKED DEPARTURES. These departures are from Interlaken Ost train station: Bern: Direct train every hour on the hour. Luzern: Hourly 4 minutes past, e.g. 10:04. Jungfrau: Hourly 5 minutes past, e.g. 10:05. For further information please visit the website of the Swiss railways www.sbb.ch TELEPHONE - I JUST CALLED... For the different departments please press the special symbol on the landline phone next to your bed. For calling room to room just dial the room number (free of charge). Local calls starting with (0)33 are also free of charge. For an outside line dial zero (0), wait for the tone and then dial the requested number.
UMBRELLAS - OH NO, IT'S RAINING Please come by the reception and we will be happy to lend you an umbrella. VENDING MACHINE - MORE HUNGER? On the ground floor by the staircase, you can buy drinks & snacks from the vending machine. You can pay with CHF coins only. WLAN - YOUR CONNECTION TO THE WORLD. WLAN is free throughout the entire house. Network: Interlaken free Wi-Fi Password: hotel3800