We are pleased to welcome you and your guests to the Hertz Suites at MetLife Stadium where modern amenities meet exceptional service. We pride ourselves on providing the best possible event experience for each guest who crosses the threshold of your suite. You will be greeted by friendly and knowledgeable staff and enjoy food prepared by our talented chefs while appreciating the sweeping views of our premier events from the comfort of your suite. The following Information Guide has been prepared for your reference so that you may plan for your event experience. Please feel free to share it with your staff and guests. If you have any questions or requests not specifically addressed in the following guide, please do not hesitate to reach out to our Premium Services Team at 212.559.1616. We look forward to making your experience in the Hertz Suites at MetLife Stadium memorable!
Goin Coastal featuring Kenny Chesney METLIFE STADIUM A TO Z GUIDE ALCOHOL POLICY The team at MetLife Stadium is dedicated to promoting a safe and family friendly atmosphere at our events. Please consume alcohol responsibly while attending events in your suite. Suite guests are not permitted to carry alcoholic beverages into the Stadium. In addition, in accordance with our caterer s, Delaware North, exclusive alcohol permit; the consumption of alcohol is limited to the premises designated as MetLife Stadium. Therefore, bottles or cans cannot be removed from the suite areas. ASSISTANCE FOR GUESTS WITH DISABILITIES MetLife Stadium and the Hertz Suite Levels are fully ADA compliant. If you would like an accessible platform installed in your suite for a guest who is a wheelchair-user for your event, please contact the Premium Services Team at 201.559.1616 at least 72 hours prior to the event. For guests with low mobility needing assistance to the Stadium from the parking lots, please direct them to call the Guest Services Hotline at 201-559- 1515 upon arrival with their car location, including the nearest lot sign (i.e. E6, L13, etc), and a parking team member will be dispatched. Additionally, ADA assistants are available at each gate to assist with transportation to your suite via a wheelchair. MetLife Stadium also offers assistive listening devices through the team members at the Concierge Desks. If one of your guests needs these or another type of accommodation, please contact the Premium Services Team to make arrangements. 2
Army vs Rutgers Football Game AUTOMATIC TELLER MACHINES Automatic Teller Machines are located on the concourses behind sections 117, 128, 143 (Plaza Level), 149, 213 (Chase Club), 220a, 239 (Lexus Club), 245a, 223b, 248b, 304, 322, 334 and 347. BAG CHECK FACILITY A bag check facility is located outside the Stadium between the Train and Verizon Gates where guests may check any items which are not permitted into the Stadium for a nominal fee. Please note that this fee may change by event but is typically $5 per item. The bag check facility opens when the gates open and closes approximately one hour following the conclusion of the event. BAG SEARCHES In accordance with NFL Best Practices and MetLife Stadium security guidelines, bags, purses, backpacks, parcels, briefcases and like articles measuring 12 x 12 x 12 or smaller will be permitted after a thorough inspection by a Safety Services representative. Guests that need to bring a larger diaper bag, when accompanied by a baby or infant, will be subject to the same inspection procedures. Guests should be prepared to open their bags for inspection and may be asked by Safety Services staff to shift and possibly remove the contents. Backpacks, duffel bags or any bag larger than 12 x 12 x 12 will not be permitted to be carried inside of MetLife Stadium and guests will be asked to return them to their vehicle or check them in at our bag check facility. Any items left unattended outside the stadium are subject to disposal. BUS PARKING Bus parking is located in parking lot L. CAMERAS & RECORDING EQUIPMENT Handheld digital or film cameras are permitted inside MetLife Stadium as long as their use does not interfere with the game or other guests enjoyment of the event. Tripods, monopods and cameras with a lens longer than 6 (detachable or non-detachable) will not be permitted into the Stadium. Video cameras and video or audio recording of events at MetLife Stadium are prohibited. 3
CONCACAF Gold Cup Quarterfinals CAR TROUBLE MetLife Stadium provides basic car and towing assistance in all MetLife Stadium parking lots. This service includes: towing, battery charging and jump-starts, flat tire assistance and locked-in keys. Guests may ask a parking lot team member, text our GuestASSIST text message service or call the Guest Services Hotline for assistance. CARRY-IN POLICY Guests are welcome to carry-in to the Stadium the following items: Bags or purses that are 12 x 12 x 12 or less in size, all bags and other carried items will be subject to search Food contained in a clear plastic bag Factory-sealed, plastic bottles of water or soft drinks that are 20 oz. or less in size (caps will be removed by Safety Services team members). Still-photography cameras with a lens that is 6 or less in length Jackets or blankets after being patted down or searched Guests may NOT carry-in to the Stadium the following items: Bottles, cans, hard-sided coolers, thermoses, or ice chests Alcohol of any kind Weapons or anything that can be used as a projectile or is deemed dangerous by Stadium management Banners, signs or flags of any size Umbrellas, strollers, balls of any kind including full sized footballs, laser pointers, or Frisbees Single purpose video cameras or still-photography cameras with a lens longer than 6 Any animal with the exception of a service animal Any other item deemed inappropriate by Stadium management To ensure the highest level of safety and security, all guests will be subject to a courteous screening upon entry by Safety Services team members. All bags and vehicles will be subject to inspection upon entry. Persons that refuse to be patted down and/or refuse to have their bags or vehicle inspected will not be admitted. By presenting your ticket or credential to the Safety Services team members, you consent to such inspections and waive any and all related claims that you might have against MetLife Stadium. Alcohol, weapons or any items the Safety Services team members deems dangerous will be confiscated. Thank you for your cooperation. 4
Fireworks Display over MetLife Stadium CHILDREN S ENTRY INTO STADIUM Children up to 34 inches in height may enter MetLife Stadium free of charge but must share a seat with an accompanying, ticketed adult. Any child taller than 34, regardless of age, must have a ticket of their own. Please note that, for all events, strollers are not permitted inside MetLife Stadium. CLEANING SERVICE If your suite requires attention during an event, please contact the Concierge Desk via the direct dial button on your suite telephone which is available by pressing the Directories key. CELL PHONE/PDA s Guests may carry in and use cellular telephones as long as they do not distract from other guests enjoyment of the game. CLUBS MetLife Stadium s five clubs span over 130,000 total square feet and, depending on the Club, include distinct features such as a martini lounge, a wine bar, brick pizza ovens, innovative technology and much more. Suite guests have access to the following Clubs: Chase Club (east side of stadium): located on the 200-level behind sections 207C-220C Lexus Club (west side of stadium): located on the 200-level behind sections 232C-245C Please note: Food, beer and non-alcoholic beverages may be carried from the Clubs onto the Suite floors. However, New Jersey State Law requires that any wine or spirits purchased in the Clubs must be consumed in the Clubs. 5
Commissioners Club COMPUTERS/TABLETS Guests may carry computers or tablets into the stadium provided they fit within the carry-in size guidelines (less than 12 x12 x12 in size). CONCIERGE DESK Concierge Desks are located inside the VIP Lobbies located on the east and west sides of the Stadium and on each suite level near the elevator lobbies. The concierge staff are trained premium services professionals and are available to all suite guests to provide assistance with Stadium information. Additionally, they can assist with: Merchandise requests Catering information Post-event car service or restaurant reservations Informational literature/questions Lost and found Lost children/parents Seating and assistance arrangements for guests with disabilities Translators Any other special requests CREDIT CARDS The MetLife Stadium Ticket Office and Delaware North-Sportservice accept credit or debit cards with the Visa, MasterCard, American Express or Discover Card logos. DESIGNATED DRIVER PROGRAM Designated Driver information can be found at the Concierge Desk on each Suite and Club Level. This information is sponsored by Anheuser-Busch in partnership with Delaware North Companies-Sportservice to encourage guests to drink responsibly while attending events at the stadium. Guests over the age of 21 who pledge not to drink while at the event will be entered to win prizes during each event. 6
Konica Minolta Big City Lacrosse Classic DRIVING DIRECTIONS From the George Washington Bridge/South on the New Jersey Turnpike Follow Interstate 95 South signs to the New Jersey Turnpike South Western Spur (Sports Complex to exit 18W or 16W), which provides direct access to the Sports Complex parking areas. Traveling North on the New Jersey Turnpike Follow the Western Spur (Sports Complex to Exit 16W), which provides direct access to Sports Complex parking areas. If congested, guests may also use the Eastern Spur (Lincoln Tunnel) to exit 16E to Route 3 West which provides direct access to the Sports Complex parking areas. Traveling South on the Garden State Parkway Garden State Parkway South to exit 163 (Route 17). Follow Route 17 to Paterson Plank Road. Take Paterson Plank Road east to the Sports Complex. Traveling North on the Garden State Parkway Garden State Parkway North to exit 153 (Route 3). Follow Route 3 East to the Sports Complex. From Holland Tunnel or Brooklyn-Staten Island Bridge Crossings Take New Jersey Turnpike extension to the Turnpike North. Follow Route 3 East to the Sports Complex. From the Highways From the West: I-80 Merge onto I-80 East Continue onto US-46 East Make a slight right at NJ-3 East Follow signs to the Sports Complex 7
Hertz Suites at MetLife Stadium From the East: I-80 Merge onto I-80 West and proceed to Route 17 South to Paterson Plank Road Follow signs to the Sports Complex From West: I-78 Take I-78 East (Express) toward Newark and take Exit onto I-95 North Take Exit 16 W for NJ Route 3 toward Secaucus / Rutherford / Sports Complex From NJ Route 24 Take Route 24 East to I-78 East (Express) toward Newark Take Exit onto I-95 North Take Exit 16 W for NJ Route 3 toward Secaucus / Rutherford / Sports Complex GATE GATE WEST VIP ENTRANCE EAST VIP ENTRANCE TRAIN GATE GATE EMERGENCY PROCEDURES In the event of an emergency, you will be notified by the Stadium public address system, video boards and/or alarms. At that time, if necessary, you will be directed by our team members to the quickest route to exit the Stadium. All elevators will be recalled and use is prohibited except for emergency or fire personnel. All guests with disabilities will have access to elevators operated by emergency personnel. 8
Goin Coastal- Zac Brown Band FIRST AID If First Aid is needed in your suite, please notify the nearest team member or press the Concierge button, located under the Directories tab, on your phone and our First Aid staff will immediately be dispatched to your suite. Our First Aid staff is made up of trained nurses, doctors and EMTs who are on-site to provide basic and emergency medical services for our guests. GUEST CODE OF CONDUCT The team at MetLife Stadium is committed to providing a memorable event day experience for all guests. With that goal in mind, we have developed a Guest Code of Conduct which all guests are expected to follow. The team at MetLife Stadium, the Jets and our promoters ask the guests to assist in creating an enjoyable and safe environment by: Respecting each other as well as our employees Consuming alcoholic beverages in a responsible manner Refraining from fighting, throwing items or using foul/abusive language or gestures Not displaying indecent messages on clothing Not creating a disruption to the progress of the event by their actions Showing their ticket when requested and sitting only in their ticketed seat Following instructions from staff regarding stadium operations and emergency procedures Allowing each other to be free to support their team or entertainer while remaining respectful and courteous to their fellow guests, referees, opposing team fans and players Keeping the MetLife Stadium SMOKE-FREE Stadium team members have been trained and instructed to take necessary actions to ensure the above expectations are maintained. Guests are encouraged to report any inappropriate behavior to the nearest Guest or Safety Service Representative, any Guest Services Booth, Concierge Desk or through our text messaging service. Guests should address the text message to 78247, type the word JETS followed by a space, the request and location. Guests who choose not to follow the Guest Code of Conduct will be subject to ejection and possible arrest. 9
Wine Bar in the Chase Club LIMOUSINE AND CAR SERVICE For guests of New York Jets home games, ground transportation dispatchers will be located at the East and West VIP Entrances. Car, Limo, Van and Special Needs Vehicles will be available both during and after the game. You may also dial car service from your suite phone or see your concierge for assistance. Call Vincent Limousine at 1-800-335-5460 to pre-arrange for service going to Met Life Stadium and for New York Jets away games. LOST AND FOUND Any items found in your Suite will be returned to the Premium Services Department. To check on lost items, please call the Premium Services Hotline at 201.559.1616. PARKING LOT GUIDELINES Parking lot guidelines have been established in order to create a safe and enjoyable experience for all guests. All vehicles and bags that enter the MetLife Sports Complex property and MetLife Stadium may be subject to a visual search. 1 VEHICLE = 1 SPACE: All tailgating items must be set up in front of or behind one vehicle. Roadways and additional spaces are to remain clear for fellow guests and emergency vehicles. ALCOHOL GUIDELINES: All New Jersey alcohol consumption and distribution laws will be strictly enforced by New Jersey State Police and MetLife Stadium team members. CHARTER BUSES: Charter bus parking is located in Lot L. COOKING / USE OF GRILLS: We ask that all guests safely set-up, operate and extinguish all cooking and grilling materials. Please extinguish and dispose of all cooking and grilling materials. Hot coals are to be disposed of in hot coal containers which are located at the perimeter of parking lots. The use of grills is NOT PERMITTED on any level of the IZOD Center parking deck. 10
U2 Concert-Bono RV s / LARGE VEHICLES: Will not be permitted to park in the IZOD Center parking decks TICKET RESALE: Ticket reselling is not authorized on MetLife Sports Complex property. Be aware that tickets purchased from sources other than MetLife Stadium, Jets or an authorized ticket outlet may be counterfeit and may not be accepted. This includes the reselling of parking permits on the roadways leading into the MetLife Sports Complex. VENDING / SOLICITATION: Unauthorized soliciting or the collection of contributions, vending, distribution of flyers or other materials is not permitted. WASTE: Please dispose of all waste materials in the proper trash, recycling, and hot coal containers Violating parking lot guidelines may result in ejection from the MetLife Sports Complex property, arrest and the revocation of tickets or parking passes. Parking Suite parking is available in parking lots E, F and G which are located on the west and south sides of the Stadium. Please refer to the parking map on page eight. PLAZA Between the entry gates and the Stadium there is a 350,000-square-foot outdoor plaza filled with interactive activities, eating opportunities and pre-event entertainment zones. These offerings will change based on the event so please visit the Stadium website prior to the specific event for updates. premium service hotline Suite guests may reach a dedicated premium service professional during normal business hours and events by calling 201.559.1616. The staff will be able to assist with event information and special requests. PUBLIC TRANSPORTATION Rail (Penn Station) and Bus (Port Authority) service to MetLife Stadium are available for large scale events and all NFL games. Guests should visit www.njtransit.com or call 973.275.5555 for information on schedules and service locations for the train. They may visit www.351express.com or call 800.877.1888 Ext. 3 for information about bus service. (continued next page) 11
New York Jets Gameday During small scale events public transportation is available by using the NJ Transit s convenient shuttle bus services from Secaucus Junction (Frank R. Lautenberg Station). How to Ride: Purchase round-trip tickets to Meadowlands Sports Complex at your boarding station. Your tickets will be valid for rail and bus service to the Meadowlands Sports Complex. Ride to Secaucus Junction. Transfer to the shuttle bus by following the signs on the upper level of the Secaucus Junction station. Ride shuttle bus to Lot K of MetLife Stadium. RE-ENTRY POLICY MetLife Stadium has a no re-entry policy for most stadium events. For select events, limited re-entry options may be available. Please visit the nearest Concierge Desk during an event for more information. RECYCLING The EPA has certified MetLife Stadium as the greenest NFL stadium. MetLife Stadium encourages all guests to reduce, reuse and recycle. The recycling program at MetLife Stadium includes recycling containers in all parking lots, all security checkpoint locations, as well as along all stadium concourses and in all Hertz Suites premium areas. Please check the signage on the recycling containers to help in recycling the proper items such as plastic, glass and aluminum. Please help keep MetLife Stadium beautiful and protect our future! RESTROOMS Restroom locations, including family restrooms, are conveniently located throughout all of the suite areas. 12
Hot 97 Summer Jam- Nicki Minaj and Guests SMOKING In accordance with New Jersey State law, MetLife Stadium is a non-smoking building. Guests may only smoke in designated smoking areas located on the plaza level along the exterior fence line. SUITE ENTRANCES Each entry gate has lanes dedicated to Suite Partners and their guests. Once inside the gates, all suite guests have access to VIP entrances at the East and MetLife Gates. There are elevators and escalators at both VIP entrances which access all Hertz Suite Levels. The following numbered suites should enter at the VIP entrance on the EAST side of the building: Concourse Suites: 2-01 to 2-05 Hertz President s Circle: 3-01 to 3-30 Hertz Five Star: 5-01 to 5-39 Hertz Gold Plus Rewards Suites: 6-01 to 6-39 The following numbered suites should enter at the VIP entrance on the WEST side of the building: Commissioners Club: 1-20 Hertz President s Circle: 3-50 to 3-80 Hertz Five Star: 5-50 to 5-88 Hertz Gold Plus Rewards Suites: 6-50 to 6-67 TELEPHONES Each suite has a dedicated telephone which allows for local phone calls and provides access to the Concierge and Catering departments through speed dial keys located under the Directories menu. The telephone allows guests to place additional food and beverage orders and control the televisions located in their suites. Please see your Suite Captain or Concierge for information and assistance in using the telephone. 13
Wilkerson Takes Down Brady 11/13/11 VIDEO RECORDING The NFL and concert promoter policies prohibit the recording of any live event at MetLife Stadium. WEBSITES MetLife Stadium New York Jets www.metlifestadium.com www.newyorkjets.com WILL CALL Suite VIP Will Call is located outside the MetLife gate at the trailer to the right of the Club/Suite entrance lane. Guests who are picking up will call tickets should have their ID and their suite details, including location and host name, to complete the pick-up. For select events, specialty and suite ticket will call may vary. 14