Business Survey 2016 Welcome! Thank you for taking a moment to read the following instructions: - Please fill in each field. The " * " at the beginning of the questions mean "required field". - Do not forget to click "next" at the end of each page to access the next one. - If you are blocked on a page, please verify that you have answered each question of the current page. - Please submit all monetary data in your local currency. The exchange rates that will be used for the business survey analysis are the following (average 2016 annual rate - source: Banque de France): 1 USD = 0.9034 EUR 1 CAD = 0.6822 EUR 1 GBP = 1.2203 EUR 1 CHF = 0.9173 EUR 1 JPY = 0.00832 EUR IMPORTANT: - You can leave the survey and return to it on multiple occasions. - Replies can be recorded until Friday February 3rd, 2017. If you have any queries, please contact Cécile ESTEBE at the following address c.estebe@relaischateaux.com 1
General Information * 1. Your property's shortcode * 2. What is the local currency in which your invoices are issued? * 3. What percentage of your guests are aware of your Relais & Châteaux membership? Please submit whole numbers * 4. 2016 Sales revenue in your local currency, inclusive of service - not including taxes. For the period from January 1st,2016 to December 31st, 2016. Please provide whole numbers, if your figures include commas, please round off figures. Hotel revenue Restaurant revenue (including service and beverages) Other income 2
2016 Restaurant Activity For the period from January 1st, 2016 to December 31st, 2016. * 5. Capacity of your covers Main restaurant Second restaurant Third restaurant * 6. Number of covers served in your restaurants between January 1st and December 31st, 2016 Main restaurant Second restaurant Third restaurant * 7. Percentage of leisure vs. business guests. Please consider only your restaurant activity. Please round off figures - Total = 100% % of leisure guests % of business guests * 8. Please breakdown your restaurant reservations by percentage from the following channels. % of total guests - Please round off numbers - Total = 100% Please consider only your restaurant activity. % of direct bookings % of indirect bookings (Relais & Châteaux, Open Table,...) * 9. What is the origin of your guests? % of total guests - Please round off numbers - Total = 100% Please consider only your restaurant activity. % of local or regional guests % of national guests (not including local or regional guests) % of foreign guests 3
* 10. What is the average age of your guests? (estimate) Please consider only your restaurant guests. * 11. Indicate your percentage of regular guests. A guest is considered "regular" if he/she comes to one of your restaurants more than 5 times per year. Please consider only your restaurant guests Please provide whole numbers, if your figures include commas, please round off figures. * 12. Next survey section My property has rooms - I complete the "Hotel Activity" section. My property does not have rooms - I skip to the next section. 4
2016 Hotel Activity For the period from January 1st, 2016 to December 31st, 2016 * 13. Hotel Activity Number of days open Occupancy rate (in %) Average length of stay (number of nights) Average nightly rate * 14. Does your property offer only full-board or all-inclusive rates? Yes No * 15. Please breakdown your revenue (including tax) between the following distribution channels. The numbers indicated in the below channels do not include reservations made through Relais & Châteaux channels, which are provided in the attachment of this survey. Please provide whole numbers, if your answer includes commas please round off figures. Direct - Hotel website Direct - Hotel email or phone call Travel Agencies Tour Operators OTA - Online Travel Agencies * 16. Percentage of leisure vs. business guests. Please consider only your hotel activity. Please round off figures - Total = 100% % leisure guests % business guests * 17. What is the average age of your guests? (estimate) Please consider only your hotel guests 5
* 18. Indicate your percentage of regular guests. A guest is considered "regular" if he/she stays at your property at least twice a year, or one long stay of minimun 5 nights per year. Please consider only your hotel guests Please provide whole numbers, if your answer includes commas please round off figures. 6
Hotel Activity - Origin of guests * 19. Origin of your hotel guests % of total clients - Please round off figures - Total 100% Australia & New Zealand Austria Benelux Brazil Canada China, Hong Kong, Taiwan France Germany Great Britain & Ireland Indian Subcontinent Italy Japan & Korea Mexico Russia & Eastern Europe South Africa Spain & Portugal Switzerland & Liechstenstein United States Other countries - Africa Other countries - Asia Pacific Other countries - Europe Other countries - Middle East Other countries - South & Central America 7
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Relais & Châteaux Partners * 20. Which of the following partner brands are available to guests in your property? Absolut Elyx (vodka) Acqua Panna Cointreau Dom Pérignon Duval-Leroy Glenmorangie (whisky) Hennessy Moët & Chandon Mount Gay (rum) Nespresso Perrier Pommery San Pellegrino Taittinger Taylor's (port wine) The Botanist (gin) Vittel Comments * 21. Do you work in any way with one of the following partner brands? Blancpain BMW Orlane Comment * 22. Do you display the "Official Partners" box below (or an older version) in your property? Yes, on the wine list. Yes, on the bar menu. Yes, elsewhere (please specify in the comments) No Comments 9
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Relais & Châteaux Partners * 23. Why don't you display the "Official Partners" box? None of the formats available fit on my bar or wine list. Not all of the brands displayed are available in my property. Other (please specify) 11
Relais & Châteaux Partners * 24. Do you use Nespresso equipment in your property? Yes No 25. If yes, where is the Nespresso equipment available? Guest rooms Meeting rooms Gastronomic restaurant Other restaurant Bar 26. How many different Nespresso Grands Crus have you selected? Between 1 and 3 Between 4 and 6 7 or more 12
Satisfaction * 27. Regarding the overall services provided by Relais & Châteaux, would you say that you are...? Very satisfied Satisfied Not satisfied Not at all satisfied Please share any comments. 28. What do you think are the strengths and weaknesses of Relais & Châteaux? Strengths Weaknesses * 29. Would you recommend Relais & Châteaux to another hotel or restaurant owner? Yes No Comments 30. Do you wish to share any additional comments? 13