THE SPECIALIST SUPPLIER OF CHOCOLATE, PASTRY AND INGREDIENTS TO RESTAURANTS, BANQUETING AND HOSPITALITY PROFESSIONALS Combining quality products with exceptional service, we offer: 1200 QUALITY PRODUCTS IN-HOUSE DEVELOPMENT CHEF SPECIALIST EXPERTISE VAST AMOUNT OF ITEMS IN STOCK DEPENDABLE NEXT DAY DELIVERY BESPOKE AND PERSONALISED SERVICE HERITAGE PRODUCTS UK-BASED CUSTOMER SERVICES DEPARTMENT Version 2 June 2016.
TOWN & COUNTRY FINE FOODS A FINE HERITAGE FOUNDED IN 1984 BY DAVID AND JUDY LYELL, TOWN & COUNTRY FINE FOODS IS STILL A FAMILY OWNED AND OPERATED BUSINESS, LED BY CHAIRMAN JUDY LYELL, DAVID BENTLEY OUR SALES & MARKETING DIRECTOR AND ADRIAN ROZARIO OUR FINANCE DIRECTOR. IT HAS GROWN TO BECOME AN ESTABLISHED NATIONAL SUPPLIER OF PREMIUM PRODUCTS IN THE UK WITH OVER 1200 QUALITY PRODUCTS FOR RESTAURANTS, BANQUETING AND HOSPITALITY PROFESSIONALS. The early years began with the supply of After Dinner Mints from one British supplier. Our collection now includes an extensive range of quality premium products sourced from the UK and around the world from leading suppliers and speciality brands that offer the best in class such as La Rose Noire, Läderach, Hug, Felchlin and Michel Cluizel. We are constantly refreshing the range to ensure we offer you the best and most innovative products for your menus. We have grown significantly over the past few years, however, at all times, we remain true to our original principles and maintain an ethos to build strong business relationships at every level.
TOWN & COUNTRY FINE FOODS TODAY ALTHOUGH WE HAVE EXPANDED OUR RANGE SINCE 1984, ONE THING HASN T CHANGED AND THAT IS OUR COMMITMENT TO PROVIDING YOU WITH THE FINEST QUALITY PRODUCTS WITH EXCEPTIONAL SERVICE. Our extensive range of quality products includes biscuits, chocolates, tartelette shells, chocolate cups, couverture chocolate, praline pastes, purées, mixes as well as other pastry ingredients and chefs specialities. We maintain a large stock to enable you to receive a quick delivery but can also create bespoke products to suit your needs. In addition to our collection of 1200 products, we can also source new flavours, shapes and styles of products to suit your needs, whether you are working on a fine dining menu, a banqueting event or afternoon tea. We are here to help. QUICK DELIVERY THE BEST QUALITY PRODUCTS 24-HOUR SERVICE IN HOUSE DEVELOPMENT CHEF LARGE RANGE OF PRODUCTS KNOWLEDGEABLE STAFF DEMONSTRATION KITCHEN LOGISTICS MODERN WAREHOUSES
INTRODUCING OUR IN-HOUSE DEVELOPMENT CHEF JEROME DREUX OUR IN-HOUSE DEVELOPMENT CHEF, JEROME DREUX HAS MORE THAN 28 YEARS EXPERIENCE IN MANY RENOWNED PASTRY KITCHENS. He worked in patisseries and 2 Michelin star restaurants in Paris after his apprenticeship in the south of France. Arriving in London in 1989, he worked at the Connaught Hotel for 3 years with Michel Bourdin and moved to Claridges Hotel for 2 years with Marjan Lesnik and John Williams. He then took his first position of Head Pastry Chef at Mosimann s Club for 2 years before moving to Cliveden Hotel for approximately 1 year with Ron Maxfield. He also worked for Conran Restaurants and opened the Orrery with Chris and Jeff Galvin. After that, he moved to the Ritz Hotel for nearly 10 years alongside Giles Thompson, Dominique Blais and John Williams. Finally he took over as Executive Pastry Chef at Phyllis Court Club in Henley where he stayed for 4 years before joining Town & Country Fine Foods. National Scottish Chefs Conference Dessert.
Telephone 0845 672 8000 Fax 01753 691 774 orders@tcfinefoods.co.uk www.tcfinefoods.co.uk
WE ARE HERE WHEN YOU NEED US OUR CUSTOMER SERVICES TEAM ARE TRAINED ON ALL OUR PRODUCTS EITHER BY OUR VERY OWN DEVELOPMENT CHEF, JEROME DREUX, OR BY OUR SUPPLIERS SO THAT WE CAN OFFER YOU AN EXPERIENCED STAFF, ABLE TO ANSWER ANY OF YOUR QUERIES. Our team look forward to receiving your questions and orders. We know that today s demands mean you need quick responses to your requirements even late after service. Our answer machine service is managed by our night shift and where possible will get your delivery to you the next day. We also have a new website, which you can peruse and search all the products details as well as inspirational recipes, new products and offers. We have a team of drivers with Town & Country Fine Foods liveried vans covering half the UK to ensure you have the best and most discreet delivery service available. Beyond this, we use a courier service to ensure that every customer can receive next day delivery (terms and conditions apply, please ask our team for details). CALL US: 0845 672 8000 MON THURS 9AM 10PM FRIDAY 9AM 5.30PM EMAIL US: ORDERS@TCFINEFOODS.CO.UK GO ONLINE: TCFINEFOODS.CO.UK
NEXT DAY DELIVERY NATIONWIDE We have a team of drivers with Town & Country Fine Foods liveried vans covering half the UK to ensure you have the best and most discreet delivery service available. Beyond this, we use a courier service to ensure that every customer can receive next day delivery (terms and conditions apply, please ask our team for details).
INTRODUCING OUR SALES TEAM WE HAVE A LARGE EXPERIENCED SALES TEAM, MANY OF WHOM WERE PREVIOUSLY CHEFS, OR TRAINED IN THE CATERING INDUSTRY. THEY ARE ALL TRAINED BY OUR OWN DEVELOPMENT CHEF AS WELL AS OUR SUPPLIERS, AND HAVE HAD MANY SUPPLIER VISITS TO FULLY UNDERSTAND OUR PRODUCT RANGE. They each have a direct mobile for you to contact them any time. They are fully equipped with samples of our product range to show and give you inspiration, so please contact them. They can also provide tasting samples to ensure you achieve the best result for your menus. Our new IT software now also enables them to take orders whilst with you or check stock and prices. In addition they are able to discuss bespoke requirements and we can source additional products depending on your need or event as well as create personalised products. David Bentley Sales & Marketing Director 07785 950 487 d.bentley@tcfinefoods.co.uk Jeroen Homan National Sales Manager, City & Events 07989 323 705 j.homan@tcfinefoods.co.uk Craig Martin National Account Manager 07771 630 892 c.martin@tcfinefoods.co.uk Jerome Dreux Sales Development Chef London & Key Accounts 07717 885 402 j.dreux@tcfinefoods.co.uk David Allman National Account Manager 07973 227 905 d.allman@tcfinefoods.co.uk Daniel Jeans Area Sales Manager Central London 07717 841 072 d.jeans@tcfinefoods.co.uk Celeste Swart Area Sales Manager Central London 07773 347 535 c.swart@tcfinefoods.co.uk Adam Romney Area Sales Manager Central & City London Support 07557 649 398 a.romney@tcfinefoods.co.uk Ray Hunt Area Sales Manager, South West 07967 312 060 r.hunt@tcfinefoods.co.uk Stuart Lawson Area Sales Manager, South East 07786 655 488 s.lawson@tcfinefoods.co.uk NAME TBC Area Sales Manager, Midlands 07747 440 482 orders@tcfinefoods.co.uk Aubrey Ambrose Area Sales Manager, North 07717 753 080 a.ambrose@tcfinefoods.co.uk Philip Elwis Area Sales Manager, Scotland 07769 534 934 p.elwis@tcfinefoods.co.uk Gary Smith Area Sales Manager, East 07881 259 123 g.smith@tcfinefoods.co.uk Scott Powell U.K. Brand Manager, La Rose Noire 07787 249 321 s.powell@tcfinefoods.co.uk
TOWN & COUNTRY FINE FOODS MORE THAN JUST CHOCOLATE ALTHOUGH IT S WHAT WE VE BECOME KNOWN FOR AND IS AT THE HEART OF OUR BUSINESS, CHOCOLATE IS NOW JUST ONE OF THE MANY GREAT RANGES WE HAVE ON OFFER. Our collection of tart shells include pure butter, handmade tart shells that are leading the industry in the UK and in fact the world and are unbeatable in quality. Our chocolate cups are the finest on the market and our ever increasing range of decoration items sets to grow further this year. Whether you are looking for corporate hospitality biscuits, top quality couverture for fine dining or quality desserts every time for a banquet, we have something to offer. And if you can t find what you are looking for we are here to help you. BISCUITS & PETITS FOURS CANAPÉS AFTERNOON TEA BESPOKE PRODUCTS INGREDIENTS MEETINGS & CONFERENCES BANQUETS & EVENTS
Telephone 0845 672 8000 Fax 01753 691 774 orders@tcfinefoods.co.uk www.tcfinefoods.co.uk
TOWN & COUNTRY FINE FOODS QUALITY ASSURANCE/ENVIRONMENT WE HAVE BEEN AWARDED HIGHER LEVEL OF THE NSF-ACCREDITED TECHNICAL STANDARD FOR FOOD WHOLESALERS AND DISTRIBUTORS. We are a Member of Leatherhead Food International, with access to high quality scientific, technical and legal information concerning the Food industry worldwide. We are a Member of the Society of Food Hygiene & Technology (SOFHT). We supply no product containing an ingredient or additive that requires a positive declaration as defined by EC Regulations. We are committed to the aims of the Allergens Directive and maintain a database of product specifications to ensure prompt identification of the fourteen most common food allergens. We have a documented Environmental Impact Management Policy. We are a member of the Environment Agency s Producer Responsibility Obligations compliance scheme, submitting data and fees annually to the compliance agency Valpak, to ensure that our total annual packaging waste is matched by an equivalent volume of recycling and raw materials recovery. We maintain comprehensive supplier vetting and ongoing monitoring procedures. We have a comprehensive HACCP system. TOWN & COUNTRY FINE FOODS PARTNERSHIPS
TOWN & COUNTRY FINE FOODS GUIDING YOU THROUGH WORKING TO TIGHT DEADLINES MEANS THAT YOU NEED THOSE IMPORTANT REASSURANCES THAT WE RE GOING TO GET IT RIGHT FIRST TIME, EVERY TIME. We ve produced this brochure as a guide to what we do and how best we do it. However, a face-to-face session can really prove invaluable. It gives you all the necessary time to ask questions and explore our extensive range at leisure. CALL US: 0845 672 8000 MON THURS 9AM 10PM FRIDAY 9AM 5.30PM EMAIL US: ORDERS@TCFINEFOODS.CO.UK GO ONLINE: TCFINEFOODS.CO.UK PRODUCT INFORMATION KEY We have devised this product information key to make our labelling more transparent and to make it easier for you to make informed choices. V N PB HM Vegetarian Nut Free Pure Butter Handmade GF L A SF Gluten Free Lupin Free Alcohol Free Sugar Free O H NGCI K Y/N Organic Halal Certified No Gluten Containing Ingredients Kosher VAT Status *All products are sold on weight, piece count is an approximate guide only.