Chipotle Angus Thickburger Implementation Guide Start Sell Date: May 1, 2013 Target Start Sell: Check with your Marketing Manager for your start sell date. Key Contacts: Operations Ramez Guirguis ramezrg@yahoo.com Operations Adel Fouda afoudackr@yahoo.com Operations Hany Fahmy hanysfahmy@yahoo.com Operations Joe Doumit jdoumit@ckr.com QA Riyad Shatat rshatatckr@yahoo.com Training Karen Reel kreel@ckr.com For International Use April 5, 2013 1
What s New IMPORTANT INFORMATION Beginning soon, your restaurant will introduce a new product - the Chipotle Angus Thickburger! Chipotle Angus Thickburger is served with chipotle sauce, American cheese, lettuce, tomato, grilled onion, and an Angus Thickburger patty, all served on a toasted split oat dusted bun. Participating Restaurants All restaurants will participate as directed by your marketing team. POP Posting POP Posting instructions are included in the POP kit. Please open your POP kit upon receipt to ensure all elements are included. Allow approximately 30 minutes to post your POP on the start sell date. Implementation Steps The information in this handbook will help you to implement the Angus Thickburgers successfully in your restaurant. Read the information carefully and review it with your crew. For International Use April 5, 2013 2
Angus Thickburgers are received and stored frozen. ANGUS THICKBURGER Wash and sanitize your hands before handling any food product. Open a case of frozen Angus Thickburger patties. 1. Line a clean, sanitized tray for Angus Thickburger patties with a plastic food wrap. The trays for beef patties must be a different color than the ORANGE trays used for chicken. The current standard is to use a RED tray for the Angus Thickburger patty. In some cases, a branch may use a different color and that is acceptable as long as the request is submitted to Hardee s International. The tray should be lined with plastic wrap. Do not place patties directly on tray. 2. Wearing clean, disposable plastic gloves, place a maximum of: Angus Thickburger Patties: 8 patties on a tray. 3. Arrange the meat patties so they do not overlap or touch each other. If the meat patties overlap or touch, they will not thaw properly. 4. Cover with the plastic food wrap. Plastic food wrap should completely cover the top, bottom, and four sides of the meat patties. 5. Label each tray using the day label system. Angus Thickburger patties thaw in 12 hours. Use within 4 days including thaw time. 6. Place trays of patties on the thaw rack in the walk-in cooler. Place above raw chicken to prevent cross contamination. To prevent cross-contamination, do not store other products, such as chicken, above thawing meat patties. 7. Rotate previously thawed patties to a position above newly trayed frozen Angus Thickburger patties. Always use the top tray first. Thaw to 36 to 40 F. DO NOT heat partially frozen patties. For International Use April 5, 2013 3
SHELF LIFE (GSF PRODUCT) NEW: CHIPOTLE SAUCE GSF Chipotle sauce is received and stored under refrigeration at 4 C temperature. Unopened bag: 9 months or use by date Opened bag: 7 days under refrigeration at 4 C 48 hours on make table not to exceed the 7 days total The estimated yield for GSF Chipotle sauce is 115 +/- 5 sandwiches per 3.4 kg jar. 4 jars are packed per case. SHELF LIFE (AATCO PRODUCT) AATCO Chipotle sauce is received and stored under refrigeration at 4 C temperature. Unopened bag: 12 months or use by date Opened bag: 7 days under refrigeration at 4 C 48 hours on make table not to exceed the 7 days total The estimated yield for AATCO Chipotle sauce is 122 +/- 2 sandwiches per gallon. 4 gallons are packed per case. PREPARATION Wash and sanitize your hands before handling any food product. 1) Open bag and pour needed amount of chipotle sauce into a clean, sanitized 1/6 pan. 2) Place spreader into pan and place on make table. 3) Monitor 48 hour hold time using an approved timing system. 4) Seal bag and label with discard date. Place under refrigeration. For International Use April 5, 2013 4
RECEIVING AND STORAGE SPLIT OAT DUSTED BUNS Fresh Fresh oat dusted buns are received and stored at room temperature. The shelf life is printed on the bag or carton. Frozen Oat dusted buns that are received frozen are stored in the freezer. Shelf life is 180 days frozen and unopened. Wash and sanitize hands before handling any food! Tempering (Frozen Oat Dusted Buns) Remove needed packages of oat dusted buns from the walk-in freezer and place at room temperature to thaw before use. Ensure that bags have a 1 air gap between each bag to allow air to circulate. (Do not stack). Temper oat dusted buns for 4 hours at room temperature. Tempered oat dusted buns have a 2 day shelf life (includes tempering time). Use a day dot label for ready and discard time. APPROVED SUPPLIERS Al Rashid Bakery Riyadh, Modern Bakery UAE, Kuwait Flour Mills - Kuwait and GSF - Egypt For International Use April 5, 2013 5
GRILLED ONIONS Onion Preparation Prepare and dice onions per OPM. Obtain a clean and sanitized 1/3-size, 4 or 6 deep microwave pan. Prepare 32 oz. diced onions. Mix with 4 oz. liquid butter (use 1 oz. ladle). Using a clean, sanitized spatula, or disher, stir onion/liquid butter mixture thoroughly and place a solid lid on pan for heating. Prep several batches of onion/liquid butter mix at once to meet estimated ADQs. Hold product under refrigeration (24 hour discard time) and cook as needed. Use day label. Cooking Onion Mix: When needed, remove 1 pan onion/liquid butter from cooler and place in microwave. Cook onion/liquid butter mix according to times listed below: Button #9 1200 watt 3 minutes, 30 seconds 1700 watt 3 minutes 2200 watt 2 minutes Always cook by temperature not time. Onion/Liquid butter mixture must be cooked to a minimum temperature of 165 F. Cook in 10 second intervals if temperature is not reached. When onions reach 165, transfer onions into the heatwell for holding. Onion/liquid butter mix may be held in the heatwell, Double panned in stainless steel pans or single panned with amber pan. Onion/liquid butter mix holds at a minimum of 145 F for 2 hours. Onion/Liquid butter mix held in the heatwell must be discarded at close. In 24 hours restaurants, Onion/liquid butter mix must be discarded at changeover to breakfast. Single Portion Cooking Procedures: Obtain refrigerated pan of onion/liquid butter mix. Stir product with #40 scoop to ensure onions remain evenly coated with liquid butter. Using the #40 scoop, portion 1 scoop of refrigerated onion/liquid butter mixture into a micro tray. Heat onion/liquid butter portions according to times listed below: 1 portion 2 portions Button #3 Button #5 1200 watt 30 seconds 1200 watt 55 seconds 1700 watt 25 seconds 1700 watt 45 seconds 2200 watt 18 seconds 2200 watt 35 seconds Always cook by temperature not time. Onion/liquid butter mix must be cooked to a minimum temperature of 165 F For International Use April 5, 2013 6
PACKAGING NEW: ANGUS THICKBURGER BOX Branch Purchasing to order directly from supplier. The new box no longer requires assembly. Fold over the side flaps and close the lid after placing Angus Thickburger in the box. FOOD PLACEMENT IN BOX: Place the collar-wrapped Angus Thickburger in the box so the open end faces the outside of the box. APPROVED SUPPLIER Al Noor - KSA The new Angus box arrives flat. Fold in the sides of the box as shown and then fold the bottom flaps together. Fold down the sides of the lid and insert the lid inside the box after placing Angus Burger in the box. For International Use April 5, 2013 7
CHIPOTLE ANGUS THICKBURGER Wash and sanitize your hands before handling food products! Buttered, Oat Dusted Bun Crown 1/2 ounce Chipotle Sauce 1 ounce Grilled Onion (#40 Disher) 1 slice American Cheese Angus Thickburger Meat Patty 2 Tomato Slices 2/3-ounce Lettuce 1/2 ounce Chipotle Sauce Buttered, Oat Dusted Bun Heel 1. Spread 1 ounce chipotle sauce (divided evenly) over the entire surface (coast-to-coast) on both cut sides of a buttered and toasted oat dusted bun. To make this sandwich without buns, refer to OPM 1402 No Bun Sandwich Assembly. 2. Using a clean, sanitized #40 food disher, place one level scoop of grilled onions onto the chipotle sauce on the bun crown. 3. Place 1 slice of American cheese onto the grilled onions. 4. Place these items on heel of bun in order listed: 2/3-ounce lettuce. 2 tomato slices slightly overlapping each other. 5. Using clean sanitized green tongs, place Angus Thickburger patty on crown. Char-marks facing crown. 6. Place dressed crown on dressed heel. Packaging Dine In 1. Collar-wrap sandwich and serve in basket. Use blue frill toothpick and mark as AC. Packaging Take Away 1. Collar-wrap sandwich and serve in the Angus Thickburger box. Use Chipotle sticker. 2. Place in the transfer cabinet. No hold time. Serve immediately. For International Use April 5, 2013 8
CHIPOTLE ANGUS THICKBURGER Step 1: Spread 1 oz. of chipotle sauce (divided evenly) on crown and heel. Step 2: Using a #40 disher, spread 1 oz. grilled onions on the crown. Step 3: Place 1 slice American cheese on top of grilled onions. Step 4: Place 2/3 oz. lettuce on heel. Step 5: Place 2 tomatoes on top of lettuce. Step 6: Place Angus patty on crown. Step 7: Place dressed crown on dressed heel. For International Use April 5, 2013 9
ROLLOUT CHECKLIST Chipotle Angus Thickburger RESTAURANT #: AREA: FRANCHISE: ABOUT 1 WEEK PRIOR TO START SELL DATE POP KIT RECEIVED refer to POP instructions inside the kit. 2-3 DAYS BEFORE START SELL DATE CREW TRAINING COMPLETED Use the Implementation Guide to properly train all employees. ( ) Crew is trained on the preparation procedures for the Chipotle Angus Thickburger. ( ) Frontline employees (cashiers) are trained on the Chipotle Angus Thickburger items and procedures. ( ) Verbally quiz all employees to test their knowledge. DAY BEFORE START SELL DATE Before the RM goes home, make sure all shift leaders, backline crew and cashiers are 100% trained. Verify all needed ingredients are available. POST POP BEFORE OPENING THE NEXT DAY. START SELL DATE VERIFY POS DOWNLOAD - check and verify on morning of start sell. Ensure all POP is posted correctly refer to the POP posting instructions you received with your POP kit, for proper placement of all POP. ( ) Check all POP to make sure it is posted correctly. ( ) Check all pricing. Remind all employees about the Chipotle Angus Thickburger and discuss the build with each one as they clock in. Observe employees preparing the Chipotle Angus Thickburger- ensure the proper procedures are being followed - MODEL, COACH & REQUIRE, as needed, to enforce all standards! Talk to your shift leaders and backline crew about the importance of product quality. Ensure all cashiers are suggestive selling the Chipotle Angus Thickburger at every opportunity: When a guest places an order for the Chipotle Angus Thickburger ask the following important questions: ( ) Would you like to make that a combo? ( ) If yes, Would you like to go big? IF YES: ( ) How about a cookie for dessert? For International Use April 5, 2013 10
CREW TRAINING CERTIFICATION SHEET Chipotle Angus Thickburger Crew Trainers (names): Shift Leader s Name SL Initials CT s Initials Training Certification Date Crew Person s Name CP Initials CT s Initials Training Certification Date Crew training has been completed: (Print Name) AM/Supervisor follow-up completed: (Print Name) (Signature) (Signature) Date Date For International Use April 5, 2013 11
CREW TRAINING CERTIFICATION SHEET (cont.) Chipotle Angus Thickburger Crew Person s Name CP Initials CT s Initials Training Certification Date Crew training has been completed: (Print Name) AM/Supervisor follow-up completed: (Print Name) (Signature) (Signature) Date Date For International Use April 5, 2013 12
Chipotle Angus Thickburger Scripting Card Make friendly eye contact and smile. Immediately greet the Guest... Hi, would you like to try our new Chipotle Angus Thickburger today? If yes... Would you like that in a combo? If yes... Would you like to go large?. Ask... How about a cookie for dessert? If the Guest inquires about the meal say, The burger is served with chipotle sauce, American cheese, lettuce, tomato, grilled onion, an Angus Thickburger patty, all served on a toasted split oat dusted bun. Determine the destination and complete the transaction... Will you be eating here? To Go... (with a smile) Here is your cup, please help yourself at the beverage bar. If you would please wait (indicate area to wait) we will call your order number as soon as your order is ready. Smile and say... Thank -You! For Here... (with a smile hand the guest their cup) Please help yourself at the beverage bar and have a seat. Please place the number at the end of your table. We will bring your food out to your table as soon as it is ready. Smile and say... Thank-You! Chipotle Angus Thickburger Scripting Card Make friendly eye contact and smile. Immediately greet the Guest... Hi, would you like to try our new Chipotle Angus Thickburger today? If yes... Would you like that in a combo? If yes... Would you like to go large?. Ask... How about a cookie for dessert? If the Guest inquires about the meal say, The burger is served with chipotle sauce, American cheese, lettuce, tomato, grilled onion, an Angus Thickburger patty, all served on a toasted split oat dusted bun. Determine the destination and complete the transaction... Will you be eating here? To Go... (with a smile) Here is your cup, please help yourself at the beverage bar. If you would please wait (indicate area to wait) we will call your order number as soon as your order is ready. Smile and say... Thank -You! For Here... (with a smile hand the guest their cup) Please help yourself at the beverage bar and have a seat. Please place the number at the end of your table. We will bring your food out to your table as soon as it is ready. Smile and say... Thank-You! Chipotle Angus Thickburger Scripting Card Make friendly eye contact and smile. Immediately greet the Guest... Hi, would you like to try our new Chipotle Angus Thickburger today? If yes... Would you like that in a combo? If yes... Would you like to go large?. Ask... How about a cookie for dessert? If the Guest inquires about the meal say, The burger is served with chipotle sauce, American cheese, lettuce, tomato, grilled onion, an Angus Thickburger patty, all served on a toasted split oat dusted bun. Determine the destination and complete the transaction... Will you be eating here? To Go... (with a smile) Here is your cup, please help yourself at the beverage bar. If you would please wait (indicate area to wait) we will call your order number as soon as your order is ready. Smile and say... Thank -You! For Here... (with a smile hand the guest their cup) Please help yourself at the beverage bar and have a seat. Please place the number at the end of your table. We will bring your food out to your table as soon as it is ready. Smile and say... Thank-You!