Bacon Angus Thickburger Implementation Guide Start Sell Date: Target Start Sell: October 2014 Check with your Marketing Manager for your start sell date. Key Contacts: Operations Ramez Guirguis ramezrg@yahoo.com Operations Adel Fouda afouda@ckr.com Operations Amr Serry aserry@ckr.com Operations Joe Doumit jdoumit@ckr.com Operations Malaak Habib mhabib@ckr.com QA Riyad Shatat rshatat@ckr.com Training Karen Reel kreel@ckr.com For International Use September 26, 2014 1
What s New IMPORTANT INFORMATION Beginning in October 2014, your restaurant will introduce the Bacon Angus Thickburger, served with an Angus Thickburger patty, turkey bacon, American cheese, lettuce, tomatoes, red onions, and mayonnaise on an oat dusted bun. Participating Restaurants All restaurants will participate as directed by your marketing team. POP Posting POP Posting instructions are included in the POP kit. Please open your POP kit upon receipt to ensure all elements are included. Allow approximately 30 minutes to post your POP on the start sell date. Implementation Steps The information in this handbook will help you to implement the Bacon Bacon Angus Thickburger successfully in your restaurant. Read the information carefully and review it with your crew. For International Use September 26, 2014 2
Product Information NEW: TURKEY BACON Supplier: Premier KSA Case Pack: (18 packet X 1kg): 900 972 slices Case Detail: (1kg): 50 54 slices Fully Cooked Product Handling Turkey Bacon is received and stored frozen. Wash and sanitize your hands before handling any food product. Thaw to 36 to 40 F for 12 hours prior to use. Shelf life is 3 days. Use a day label. Cooking/Holding Heat the convection oven to 400 F. Place 10 slices of Turkey Bacon on a tray. Cook for 4 minutes. Use green tongs to remove Turkey Bacon. Hold on overshelf for one hour. Use timing system. For International Use September 26, 2014 3
BACON ANGUS THICKBURGER Wash and sanitize your hands before handling food products! Buttered. Oat Dusted Bun Crown 5/16-ounce Mayo 3 slices Turkey Bacon 2 slices American Cheese Angus Thickburger Meat Patty 4 Red Onion Rings 2 Tomato Slices 2/3-ounce Lettuce 5/16-ounce Mayo Buttered, Oat Dusted Bun Heel 1. Spread 5/16-ounce mayonnaise over the entire surface (coast-to-coast) on each cut sides of a buttered and toasted oat dusted bun. To make this sandwich without buns, refer to OPM 1402 No Bun Sandwich Assembly. 2. Place these items on the crown in order as listed: Place 3 slices of Turkey Bacon on the mayo in a criss-cross pattern. Place 2 slices of American cheese onto the bacon. 3. Place these items on heel of bun in order listed: 2/3-ounce lettuce. 2 tomato slices slightly overlapping each other. 4 red onion rings spread out to cover the tomatoes. 4. Using clean sanitized green tongs, place the Angus Thickburger patty on crown. Char-marks facing crown. 5. Place dressed crown on dressed heel. For International Use September 26, 2014 4
BACON ANGUS THICKBURGER Packaging Dine In 1. Collar-wrap sandwich and serve in basket. Use blue frill toothpick and mark as BAT. Packaging Take Away 1. Collar-wrap sandwich and serve in Angus Thickburger box. 2. Place in the transfer cabinet. No hold time. Serve immediately. For International Use September 26, 2014 5
ROLLOUT CHECKLIST Bacon Angus Thickburger RESTAURANT #: AREA: FRANCHISE: ABOUT 1 WEEK PRIOR TO START SELL DATE POP KIT RECEIVED refer to POP instructions inside the kit. 2-3 DAYS BEFORE START SELL DATE CREW TRAINING COMPLETED Use the Implementation Guide to properly train all employees. ( ) Crew is trained on the preparation procedures for the Bacon Angus Thickburger. ( ) Frontline employees (cashiers) are trained on the Bacon Angus Thickburger items and procedures. ( ) Verbally quiz all employees to test their knowledge. DAY BEFORE START SELL DATE Before the RM goes home, make sure all shift leaders, backline crew and cashiers are 100% trained. Verify all needed ingredients are available. POST POP BEFORE OPENING THE NEXT DAY. START SELL DATE VERIFY POS DOWNLOAD - check and verify on morning of start sell. Ensure all POP is posted correctly refer to the POP posting instructions you received with your POP kit, for proper placement of all POP. ( ) Check all POP to make sure it is posted correctly. ( ) Check all pricing. Remind all employees about the Bacon Angus Thickburger and discuss the build with each one as they clock in. Observe employees preparing the Bacon Angus Thickburger- ensure the proper procedures are being followed - MODEL, COACH & REQUIRE, as needed, to enforce all standards! Talk to your shift leaders and backline crew about the importance of product quality. Ensure all cashiers are suggestive selling the Bacon Angus Thickburger at every opportunity: When a guest places an order for the Bacon Angus Thickburger ask the following important questions: ( ) Would you like to make that a combo? ( ) If yes, Would you like to go big? IF YES: ( ) How about a Chocolate Lava Cake for dessert?
CREW TRAINING CERTIFICATION SHEET Bacon Angus Thickburger Crew Trainers (names): Shift Leader s Name SL Initials CT s Initials Training Certification Date Crew Person s Name CP Initials CT s Initials Training Certification Date Crew training has been completed: (Print Name) AM/Supervisor follow-up completed: (Print Name) (Signature) (Signature) Date Date
CREW TRAINING CERTIFICATION SHEET (cont.) Bacon Angus Thickburger Crew Person s Name CP Initials CT s Initials Training Certification Date Crew training has been completed: (Print Name) AM/Supervisor follow-up completed: (Print Name) (Signature) (Signature) Date Date
Bacon Angus Thickburger Scripting Card Make friendly eye contact and smile. Immediately greet the Guest... Hi, would you like to try our new Bacon Angus Thickburger today? If yes... Would you like that in a combo? If yes... Would you like to go large? Ask... How about a Chocolate Lava Cake for dessert? If the Guest inquires about the meal say, The burger is served with Turkey Bacon, American cheese, lettuce, tomato, red onion, mayonnaise with an Angus Thickburger patty, all served on a toasted split oat dusted bun. Determine the destination and complete the transaction... Will you be eating here? To Go... (with a smile) Here is your cup, please help yourself at the beverage bar. If you would please wait (indicate area to wait) we will call your order number as soon as your order is ready. Smile and say... Thank -You! For Here... (with a smile hand the guest their cup) Please help yourself at the beverage bar and have a seat. Please place the number at the end of your table. We will bring your food out to your table as soon as it is ready. Smile and say... Thank-You! Bacon Angus Thickburger Scripting Card Make friendly eye contact and smile. Immediately greet the Guest... Hi, would you like to try our new Bacon Angus Thickburger today? If yes... Would you like that in a combo? If yes... Would you like to go large? Ask... How about a Chocolate Lava Cake for dessert? If the Guest inquires about the meal say, The burger is served with Turkey Bacon, American cheese, lettuce, tomato, red onion, mayonnaise with an Angus Thickburger patty, all served on a toasted split oat dusted bun. Determine the destination and complete the transaction... Will you be eating here? To Go... (with a smile) Here is your cup, please help yourself at the beverage bar. If you would please wait (indicate area to wait) we will call your order number as soon as your order is ready. Smile and say... Thank -You! For Here... (with a smile hand the guest their cup) Please help yourself at the beverage bar and have a seat. Please place the number at the end of your table. We will bring your food out to your table as soon as it is ready. Smile and say... Thank-You! Bacon Angus Thickburger Scripting Card Make friendly eye contact and smile. Immediately greet the Guest... Hi, would you like to try our new Bacon Angus Thickburger today? If yes... Would you like that in a combo? If yes... Would you like to go large? Ask... How about a Chocolate Lava Cake for dessert? If the Guest inquires about the meal say, The burger is served with Turkey Bacon, American cheese, lettuce, tomato, red onion, mayonnaise with an Angus Thickburger patty, all served on a toasted split oat dusted bun. Determine the destination and complete the transaction... Will you be eating here? To Go... (with a smile) Here is your cup, please help yourself at the beverage bar. If you would please wait (indicate area to wait) we will call your order number as soon as your order is ready. Smile and say... Thank -You! For Here... (with a smile hand the guest their cup) Please help yourself at the beverage bar and have a seat. Please place the number at the end of your table. We will bring your food out to your table as soon as it is ready. Smile and say... Thank-You!