Shift Leader Selection Qualifying Assessment Answer Key Questions with most correct answer based on the online Operation Procedures Manual... What is the approximate amount of time you should wash your hands and forearms with soap? 1 20 seconds What is the air temperature standard for the walk-in cooler? 2 36 to 40 F The temperature of the sanitizing water for the 3-compartment sink using a quat sanitizer should be: 3 75 to 120 F The 3-step cleaning process at the 3-compartment sink is: 4 Wash - Rinse - Sanitize Disposable gloves replace the need for frequent hand washing. 5 What is the temperature range of the food danger zone? 6 41 to 140 F What control patty is used to ensure that the charbroiler chain speed is to standard? 7 9:1 patty What is the minimum internal temperature of the control patty used to adjust the charbroiler chain speed? 8 160 F The same pair of tongs can be used for thawed and cooked products. 9 Define cross-contamination... 10 Cross-Contamination is spreading bacteria from one area to another or from item to item. Utensils, clothes, food and people can be a vehicle for cross-contamination. What is the minimum height that products must be stored above the floor? 11 6 inches What is the number one transmitter of diseases on the human body? 12 Hands It is acceptable to refreeze a product once it is thawed. 13 What is meant by the term clean? 14 Removal of visible dirt and soil After using a hand sanitizer, you allow your hands to air dry. 15 What is the holding time for cut lettuce, sliced/diced onions, etc. at room temperature? 16 4 hours What is the difference between thawing and tempering (define)... Thaw refers to items removed from the freezer and placed into refrigeration. Temper refers to items 17 removed from refrigeration (cooler or freezer) and placed at room temperature to bring the product up to room temperature before use. It is acceptable to thaw products using a microwave, heat lamp, or hot water. 18 What is the thaw time for charbroiled chicken breasts (char-chicken)? 19 12 hours What is the thaw time for chicken tenders under refrigeration? 20 36 hours A Guest should not have to get up from the dining room table unless they are going to the restroom or leaving. 21 What is the first step to providing Six Dollar Service? 22 Friendly greeting At the drive-thru, Guests should be greeted at the menu board or OCB within... 23 Immediately SLT-009 KEY (10-11) For Company and Franchise Use 1 2011 Hardee's Food Systems, Inc. All rights reserved.
24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 Define drive-thru service time... Starts when Guest s vehicle arrives at the menu board; stops when the Guest receives their order. What are two important steps in Guest greetings and closings? Smile and establish eye contact When assembling a drive-thru or to-go order, the proper bagging order is... Boxed items, wrapped items, side items When delivering a dining room order with two Thickburger baskets, you use... List in order the Five Steps of Drive-Thru Scripting... (1) Friendly Greeting (system event 1st 2 weeks); (2) Combo; (3) Upsize; (4) Order Confirmation (complete the transaction); (5) Thank You Define Circle of Influence... The Circle of Influence are those things done in each person s immediate area the impact QSC. List in order the five steps to handle a Guest complaint or issue... (1) Listen to Guest; (2) Remain calm and do not become defensive; (3) Apologize without admitting guilt or liability; (4) Ask what you can do to resolve the situation; (5) Thank the Guest Baskets obtained from the dining room should be... Washed, rinsed and sanitized before reuse What is the frontline service time standard for breakfast? 3 minutes or less How should a Cashier handle a traveler s check from a Guest? Notify the Person-In-Charge At the drive-thru, when should a drink and straw go out the window? When collecting payment Sound-Off is used to... Communicate changes in business flow What is the holding time of sausage gravy in the heatwell? Until end of breakfast What is the cook time of bacon in the convection oven? 1 minute, 30 seconds What is baked biscuit diameter standard? 3¼ to 3½ inch What is the bake-out weight of a biscuit? 2¼ to 2¾ ounces / Franchise Optional: 2¾ to 3¼ ounces The holding time for cut, unbaked biscuits is 30 minutes in refrigeration. How often is the pastry brush dipped in margarine when basting baked biscuits? After every row of 3 List three (out of four) baked biscuit appearance quality standards... (1) Golden brown; (2) Rough texture on top (not cracked); (3) Interior layered, not doughy and springs back when lightly pressed; (4) Natural break line in the side of the biscuit What is the maximum amount of folded eggs that can be cooked at a time? 6 What is the minimum internal temperature of scrambled eggs? 160 F How much icing is put on each Cinnamon 'N' Raisin biscuit (approximate)? ¾ ounce What is the temperature of the water in the heatwell (± 5 )? 200 F How long do you circulate shortening (oil) in the filtering machine? 5 minutes Describe the filtering rotation process... Begin filtering at the vat closest to the dry dump. Filter fryers in succession away from fry dump. Filtered shortening should be rotated down added to the next vat away from the dump station (used for fish, steaks, etc.). SLT-009 KEY (10-11) For Company and Franchise Use 2 2011 Hardee's Food Systems, Inc. All rights reserved.
49 50 51 52 53 Where are 9:1 patties placed on the charbroiler? 1 inch before the patty shield What is shortening temperature for cooking french fries (±10 )? 350 F What is the minimum internal temperature of a cooked Little Thickburger meat patty? 140 F What is the minimum internal temperature of a cooked chicken tender? What is the brew temperature of coffee (± 5 )? 200 F Chill-It pans must be stored in the walk-in freezer bottom-side up for a minimum of 4 hours prior to use. 54 What is the water to ice mixture ratio of an ice bath for product on the dress table... 55 50:50 When buttering a bun, the result should be a medium coating on the bun. 56 What is the holding time for pre-staged ice cream for milkshakes in the dipping cabinet or freezer? 57 6 hours What is the minimum size of a cooked chicken tender? 58 3 ½ inches What is the holding time for heated chicken breasts (char-chicken)? 59 No holding time What type of cooling method is used to cool down chili at closing? 60 Two-stage cooling What does MSDS mean? 61 Material Safety Data Sheet Approved slip-resistant footwear should be worn before you enter the restaurant. 62 What is the minimum distance chemicals should be stored away from the hot water heater or other heat generating 63 device? 3 feet List in order the P-A-S-S method of using a portable fire extinguisher... 64 P ull the ring pin on the trigger handle and stand back 8-10 feet from the fire; A im at the base of the fire; S queeze the trigger handle; S weep chemical stream back and forth. Describe why the back door cannot be blocked by trash, stock, etc. during operating hours. 65 The back door is a fire (emergency) exit 66 List from the bottom up, the ingredients of a Frisco Breakfast Sandwich... Sourdough bread Ham portion Sourdough bread 67 List from the bottom up, the ingredients of a Loaded Biscuit N Gravy Breakfast Bowl... Sausage gravy Sausage 1 split biscuit (cut side up) Breakfast bowl 68 List from the bottom up, the ingredients of a Loaded Breakfast Burrito... 2 loaded omelets Shredded cheddar cheese (#40 scoop) 10 inch tortilla shell SLT-009 KEY (10-11) For Company and Franchise Use 3 2011 Hardee's Food Systems, Inc. All rights reserved.
69 List from the bottom up, the ingredients of a Monster Biscuit... biscuit crown 3 half-strips bacon Sausage Ham portion Biscuit heel 70 List from the bottom up, the ingredients of a Little Thickburger... 4 inch buttered seeded crown Little Thickburger meat patty 2 red onion rings 1 tomato slice Lettuce to cover heel 2 dill pickle chips 4 inch buttered heel 71 List from the bottom up, the ingredients of a Charbroiled Chicken Club... 4 inch wheat crown (unbuttered) 2 criss-crossed bacon strips BBQ charbroiled chicken filet 1 tomato slice 4 inch wheat heel (unbuttered) 72 List from the bottom up, the ingredients of a Third Pound Cheeseburger... 4½ inch buttered seeded crown 2 teaspoons diced onions Large american cheese 3 dill pickle chips 4½ inch buttered heel 73 List from the bottom up, the ingredients of a Mushroom Swiss Thickburger... 4½ inch buttered seeded crown Mushroom sauce 4½ inch buttered heel 74 List from the bottom up, the ingredients of a Side Salad... 2 red onion rings (9 o'clock position) 1 tomato slice (3 o'clock position) Shredded cheddar cheese 5 ounces lettuce Black bowl SLT-009 KEY (10-11) For Company and Franchise Use 4 2011 Hardee's Food Systems, Inc. All rights reserved.
75 List from the bottom up, the ingredients of a Low Carb Thickburger... 3 red onion rings 2 tomato slices 3 dill pickle chips Large american cheese 1/5 ounce ketchup What is the tempering time for taco beef? 76 24 hours What is the minimum internal temperature freshly prepared refried beans? 77 145 F How often should refried beans and enchilada sauce be stirred while in the heatwell? 78 Every 15 minutes How many tortilla chips should be added to a Mexican Combo? 79 10-12 What is the holding time for side of refried beans? 80 How many quesadillas can be placed in the Star Clamshell? 81 3 The shape of a properly diced tomato is best described as... 82 Wedges 83 List from the bottom up, the ingredients of a Deluxe (Grilled) Chicken Taco... Sour cream Shredded lettuce Red Burrito chicken Corn or flour tortilla 84 List from the bottom up, the ingredients of a Beef Taco Salad... Sour cream Taco beef Shredded lettuce Refried beans Flour tortilla bowl 85 List from the bottom up, the ingredients of a Grilled Chicken Burrito... Guacamole Red Burrito chicken Flour tortilla SLT-009 KEY (10-11) For Company and Franchise Use 5 2011 Hardee's Food Systems, Inc. All rights reserved.