ABRAPA 2006 Managing Food Allergens at Food Service

Transcription

1 Managing Food Allergens at Food Service

2 Walt Disney World ~ Food Allergy Fast Facts Dining Out with Food Allergies is Magical But it Doesn t Magically Happen The Guest s Role When Dining Out with Food Allergies

3 World

4 Eight foods account for 90% of all food allergen reactions

5 Personalized Guest Service

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7 Estimated that approximately 11 million Americans suffer from true food allergies

8 Special Dietary Requests

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10 Dining Out with Food Allergies is Magical But it Doesn t Magically Happen

11 Science and Education Instead of Magic to Manage Food Allergy Requests Systems Approach to Managing Food Allergy Requests

12 Vendor Food Safety Program New Vendor Pre-Qualification Existing Vendor-Routine Monitoring & Requirements Food Safety Audits Food Safety Audit Recall Procedure SSOPS Allergen Control Plan Product Labeling Allergen Control Plan

13 Central Dining Reservation System

14 Central Dining Reservation System

15 Central Dining Reservation System

16 Food & Beverage Cast Members Over 14,000

17 You can dream, create, design, and build the most wonderful place in the world but it requires people to make the dream a reality.

18 Food Allergy Education & Training Focus on changing behavior Simple and user friendly Based on the 4Rs In all classes offered

19 BFS e-learning

20 BFS e-learning

21 Information & Communication FoodTools (Portal)

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23 Information & Communication FoodTools (Portal) Electronic Food Safety & Health Report

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25 Information & Communication FoodTools (Portal) Electronic Food Safety & Health Report Food Safety Alert

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27 Information & Communication FoodTools (Portal) Electronic Food Safety & Health Report Food Safety Alert FAAN Food Allergy Poster

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29 Information & Communication FoodTools (Portal) Electronic Food Safety & Health Report Food Safety Alert FAAN Food Allergy Poster Food Allergy Checklist

30 Internal Food Safety Audits Evaluations Unannounced Coaches/Consultants Food Allergy Checks Hand Held Computer Technology (CAFÉ)

31 Evaluation Handheld Demonstration

32 What Our Guests Say At each Disney restaurant we visited, we were greeted and taken care of personally by a member of a most wonderful group of people Disney Chefs. While most kids look for characters to sign their autograph books, our son saw the chefs as celebrities. For the First time Reed ate breakfast in a restaurant. Furthermore, he had pancakes (that tasted and looked like real pancakes) which he had never had before! We want to thank the chefs who took care of us and thank Disney for your obvious commitment to keeping those with food allergies safe and happy. -S. Lee, Wendy, Reed, and Graham, Mooresville, NC

33 What Our Guests Say Our family went to Disney World a couple of weeks ago and had a fabulous time! At each restaurant, we told the staff about our daughter s allergies and the chef came out to talk to us and take Caroline s order. The chef prepared and served the meal to limit cross contamination. Everyone was kind and creative and questions were answered graciously throughout the park. -FAAN Member

34 What Our Guests Say We had a wonderful experience at Walt Disney World. We made reservations at four restaurants before arriving; the people on the phone were all helpful and pleasant. My Son Kevin is allergic to milk, eggs, and peanuts. At each restaurant the chef came out and talked to us and made sure all of Kevin s foods were safe. It was an incredible treat to go on vacation, not cook all of the meals ourselves and know that Kevin could enjoy himself and be safe. We can t wait to go again! -Karen, Ashburn, VA

35 The Guest s Role when Dining Out with Food Allergies

36 Eight Tips for Food Allergic Guests 1. Be educated, informed, and prepared 2. Contact the restaurant in advance 3. Tell your server upon arrival 4. Ask questions (ingredients, cross contact, etc.) 5. Avoid buffets, certain foods, and restaurants 6. Order simple dishes 7. Be understanding and realistic 8. Don t take any chances

37 Shared Responsibility For Food Allergy Education

38 Different Roles Industry Regulatory Academia Consumers Media

39 The End