Food and Beverage Service (Hospitality and Catering) Level 2
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1 (Hospitality and Catering) 1 Legislation 1Gen1 i-act: Health and Safety Legislation i-ask: Roles and Responsibilities in the Workplace i-ask: Health and Safety Legislation i-ask: COSHH Symbols i-ask: Hazards, Chemicals and Substances i-check: Health and Safety Legislation at Work i-check: Health and Safety Legislation i-check: COSHH Symbols i-test: Health and Safety Legislation i-act: Weights and Measures i-ask: Legislation i-ask: Measures i-ask: Correct Measures i-check: Legislation i-check: Legal Measures i-test: Weights and Measures i-act: Licensing i-ask: Licensing Laws i-ask: Gambling i-ask: Music and Entertainment Licences i-check: Licensing i-check: Licensing Laws i-test: Licensing i-act: Consumer and Data Protection i-ask: Data Protection Act i-ask: Consumer Protection i-ask: Consumer Protection Examples i-check: Consumer and Data Protection Principles i-check: Consumer and Data Protection Definitions i-test: Consumer and Data Protection i-act: Allergies i-ask: Food Safety i-ask: Animal Allergens i-ask: Plant Allergens i-check: Allergens and Allergic Reactions
2 (Hospitality and Catering) 1 Legislation i-act: Allergies i-check: Allergies i-test: Allergies 2 Health and Safety in the Workplace 1Gen1 i-act: Uniform and Personal Hygiene i-ask: Reducing Illness and Infection i-ask: Handwashing Procedure i-ask: Clothing, Footwear and Headgear i-ask: Importance of Handwashing i-check: Handwashing Procedure i-check: Uniform and Personal Hygiene i-test: Uniform and Personal Hygiene i-act: Safety and Emergency Procedures i-ask: Types of Emergency and Emergency Response i-ask: Fire Emergency i-ask: Emergency Signs and Posters i-check: Safety and Emergencies i-test: Safety and Emergencies i-act: Manual Handling i-ask: Manual Handling Legislation i-ask: Lifting and Carrying i-check: Manual Handling i-test: Manual Handling i-act: Risks and Hazards i-ask: Hazards in the Workplace i-ask: Good Working Practices and Risk Assessment i-ask: Reporting Risks and Hazards i-check: Risks and Hazards i-test: Risks and Hazards i-test: Hazards in the Workplace 3 Teamwork 1Gen4 Teamwork Introduction i-ask: Teamwork and Effective Communication i-ask: Principles of Teamwork and Team Organisation i-ask: Self Development i-check: Teamwork i-test: Teamwork
3 (Hospitality and Catering) 4 Maintaining Food Safety for the Industry 2Gen3 i-act: Personal Hygiene and Food Safety i-ask: Food Safety i-ask: Potential Contaminants i-ask: Reducing, Maintaining and Controlling Food Safety Hazards i-ask: Food Safety Legislation i-check: Food Safety i-test: Food Hazards i-act: Maintain Personal Hygiene i-ask: Hygiene Standards i-ask: Hygiene in a Food Setting i-check: Handwashing i-check: Hygiene Protocol i-test: Maintain Personal Hygiene i-practice: Storing Food i-practice: Storing Food Part 1 i-practice: Storing Food Part 1 i-practice: Storing Food Part 2 i-practice: Storing Food Part 2 i-practice: Maintaining Personal Hygiene i-practice: Personal Hygiene i-practice: Personal Hygiene i-practice: Handwashing i-practice: Hand Washing 5 Serving Food at the Table 2FS2 i-act: Introduction to Customer i-ask: Elements of Good Customer i-ask: The Process of Good Customer i-check: Body Language and Good i-check: Professional Presentation i-test: Good Customer
4 (Hospitality and Catering) 5 Serving Food at the Table 2FS2 i-act: Legislation and Consumables for Serving Food at the Table i-ask: Legislation in Hospitality i-ask: Consumables in Hospitality i-check: Legislation in Hospitality i-check: Consumables in Hospitality i-test: Legislation and Consumables in Hospitality i-practice: Customer Journey i-practice: Customer Journey Part 1 i-practice: Customer Journey Part 1 i-practice: Customer Journey Part 2 i-practice: Customer Journey Part 2 6 Serving Alcoholic and Soft Drinks 2BS2 i-act: Serving Alcoholic and Soft Drinks i-ask: Glassware and Accompaniments i-ask: Customer and Product Knowledge i-ask: Perfect Pour i-check: Serving Alcoholic and Soft Drinks i-test: Serving Alcoholic and Soft Drinks i-test: Glassware and Accompaniments i-act: Legislation and Consumables i-ask: Weights and Measures i-ask: The Licensing Act (2003) i-ask: Serving Alcoholic and Soft Drinks. Legislation i-check: Legislation Related to Serving Alcoholic and Soft Drinks i-test: Legislation and Consumables i-practice: Preparing for Serving a Drink i-practice: Preparing for Serving a Drink i-practice: Preparing for Serving a Drink i-practice: Lager i-practice: Lager i-practice: Lager i-practice: Cream Flow and Stout. Guinness i-practice: Cream Flow and Stout. Guinness i-practice: Cream Flow and Stout. i-practice: Cask Ale i-practice: Cask Ale i-practice: Cask Ale i-practice: Spirits. Optic i-practice: Spirits. Optic i-practice: Spirits. Optic
5 (Hospitality and Catering) 6 Serving Alcoholic and Soft Drinks 2BS2 i-practice: Spirits. Measure Jigger i-practice: Spirits. Measure Jigger i-practice: Spirits. Measure Jigger i-practice: Wine i-practice: Wine i-practice: Wine i-practice: Post Mix i-practice: Post Mix i-practice: Post Mix i-practice: Bottle i-practice: Bottle i-practice: Bottle i-practice: Can or Carton i-practice: Can or Carton i-practice: Can or Carton 7 Barista Skills 2BS8 i-act: Introduction to Barista Skills i-ask: Coffee Origins i-ask: The Coffee Machine i-ask: The Grinder i-ask: Brewing, Steaming Milk and Assembling Coffee Drinks i-check: Coffee Origins i-check: Coffee Equipment and Drinks i-test: Assembling Drinks i-act: Customer, Legislation and Consumables i-ask: Customer i-ask: Legislation i-ask: Consumables i-check: Customer and Legislation i-check: Consumables i-test: Customer, Legislation and Consumables i-practice: Setting Up the Coffee Machine i-practice: Setting Up the Coffee Machine i-practice: Setting Up the Coffee Machine i-practice: Tea. Loose i-practice: Tea. Loose i-practice: Tea. Loose i-practice: Latte i-practice: Latte i-practice: Latte
6 (Hospitality and Catering) 7 Barista Skills 2BS8 i-practice: Cappuccino i-practice: Cappuccino i-practice: Cappuccino i-practice: Flat White i-practice: Flat White i-practice: Flat White i-practice: Espresso i-practice: Espresso i-practice: Espresso i-practice: Macchiato i-practice: Macchiato i-practice: Macchiato i-practice: Tea. Bag i-practice: Tea. Bag i-practice: Tea. Bag i-practice: Hot Chocolate i-practice: Hot Chocolate i-practice: Hot Chocolate i-practice: Mocha i-practice: Mocha i-practice: Mocha i-practice: Americano i-practice: Americano i-practice: Americano i-practice: Frappe i-practice: Frappe i-practice: Frappe 8 Cellar Management 2BS6/2BS5 i-act: Cellar Management from Delivery to Dispensing i-ask: Cellar Conditions and Security i-ask: Cellar Management Equipment i-ask: Draught Dispense i-ask: Beer Line Cleaning i-check: Cellar Conditions and Security i-check: Draught Dispense i-test: Cellar Management i-act: Health and Safety for Cellar Management i-ask: Health and Safety for Cellar Management i-ask: Safe Stacking and Manual Handling i-ask: Cellar Maintenance i-check: Cellar Maintenance and Manual Handling i-check: Cellar Management i-test: Health and Safety for Cellar Management
7 (Hospitality and Catering) 8 Cellar Management 2BS6/2BS5 i-practice: Kegs from Delivery to Dispensing Dispensing Part 1 Dispensing Part 1 (Аssessment) Dispensing Part 2 Dispensing Part 2 (Аssessment) Dispensing Part 3 Dispensing Part 3 (Аssessment) i-act: Changing a Mixer Introduction to Customer i-ask: How Post-Mix Drinks Work i-ask: Post-Mix Drinks and Customer i-check: Customer and Post- Mix Drinks i-check: Cleaning a Dispensing Unit i-test: Customer and Post-Mix Drinks i-act: Changing a Mixer Consumables and Legislation i-ask: Equipment and Consumables i-ask: Health and Safety When Changing a Mixer i-check: Equipment and Consumables i-test: Legislation and Consumables i-practice: Changing a Mixer i-practice: Changing a Mixer i-practice: Changing a Mixer i-practice: Cleaning the Post-Mix System i-practice: Cleaning the Post-Mix System i-act: Changing a Keg Legislation, Equipment and Consumables i-ask: Essential Items for Cellars i-ask: Changing a Keg i-check: Changing a Keg i-check: Essential Items for Cellars i-test: Essential Items for Cellars
8 (Hospitality and Catering) 8 Cellar Management 2BS6/2BS5 i-practice: Changing a Keg i-act: Introduction to Cask Ale i-practice: Changing a Keg i-practice: Changing a Keg i-ask: What is Cask Ale? i-ask: Common Рroblems with Cask Ale i-check: What Is Cask Ale? i-test: Introduction to Cask Ale i-act: Changing a Cask Real Ale Legislation, Equipment and Consumables i-ask: Essential Items for Cellars i-ask: Preparing to Work in the Cellar i-check: Essential Items for Cellars i-test: Legislation, Equipment and Consumables i-practice: Changing a Cask Real Ale i-practice: Changing a Cask Real Ale i-practice: Changing a Cask Real Ale i-act: Introduction to Changing a Gas Canister i-ask: Gas Canisters i-ask: The Impact of Serving a Good Quality Drink i-check: Customer and Gas Canisters i-check: Gas Canisters i-test: Introduction to Customer i-act: Legislation and Consumables i-ask: Health and Safety with Gas Canisters i-ask: Equipment Used When Handling Gas Canisters i-ask: Health and Safety Practices i-check: Equipment Used in Cellars i-check: Health and Safety When Handling Gas Canisters i-test: Legislation and Consumables i-practice: Changing a Gas Canister i-practice: Changing a Gas Canister i-practice: Changing a Gas Canister
9 (Hospitality and Catering) 9 Maintain and Deal with Customer Payments 2Gen12 i-act: Taking Payments i-ask: Payment Types and Processing Payments i-ask: Preparing the Payment Point i-ask: Payment Consumables and Security Measures i-check: Preparing for Taking Payments and Payment Types i-check: Taking Payments i-test: Taking Payments i-practice: Preparing Payment Point i-practice: Preparing Payment Point i-practice: Preparing Payment Point i-practice: Taking Cash Payments i-practice: Taking Cash Payments i-practice: Taking Cash Payments i-practice: Taking Card Payments i-practice: Taking Card Payments i-practice: Taking Card Payments i-practice: Taking Contactless Payments i-practice: Taking Contactless Payments i-practice: Taking Contactless Payments 10 Preparing and Сlearing Areas i-act: Introduction to Customer i-ask: Mise-en-place i-ask: Attention to Detail 2FS1/2BS1 i-check: Preparing the Areas i-test: Introduction to Customer i-act: Legislation and Consumables in Hospitality i-ask: Legislation in Hospitality i-ask: Consumables in Hospitality i-check: Consumables in Hospitality i-check: Legislation in Hospitality i-test: Legislation and Consumables in Hospitality
10 (Hospitality and Catering) 10 Preparing and Сlearing Areas 2FS1/2BS1 i-practice: Preparing the Hospitality Environment i-practice: Preparing the Hospitality Environment Part 1 i-practice: Preparing the Hospitality Environment Part 1 i-practice: Preparing the Hospitality Environment Part 2 i-practice: Preparing the Hospitality Environment Part 2 i-practice: Setting Up the Table Top i-practice: Back Bar i-practice: Setting Up the Table Top Part 1 i-practice: Setting Up the Table Top Part 1 i-practice: Setting Up the Table Top Part 2 i-practice: Setting Up the Table Top Part 2 i-practice: Back Bar Part 1 i-practice: Back Bar Part 1 i-practice: Back Bar Part 2 i-practice: Back Bar Part 2 i-practice: Back Bar Part 3 i-practice: Back Bar Part 3 i-practice: Back Bar Part 4 i-practice: Back Bar Part 4 i-practice: Maintaining Glassware i-practice: Maintaining Glassware Part 1 i-practice: Maintaining Glassware Part 1 i-practice: Maintaining Glassware Part 2 i-practice: Maintaining Glassware Part 2 i-practice: Changing an Optic i-practice: Changing an Optic i-practice: Changing an Optic
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