Hospitality Team Roles & Expectations

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Marlene Glenn
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Hospitality Team Roles & Expectations CAFE PREPARATION First Service Arrive @ 8:15AM. Make 5 full air pots of coffee and 1 full air pot of decaf.

1 Hospitality Team Roles & Expectations CAFE PREPARATION First Service 8:15AM. Make 5 full air pots of coffee and 1 full air pot of decaf. Set out coffee and labels on the Kitchen Counter and 2 air pots (of regular) in the Auditorium. 2 creamers are set out at each cookie/tea table in Lobby. Prepare 2 trays of cookies to set out, one at each cookie/tea table in Lobby. Stock the three black trays with cups, lids, tea, sugar, napkins, etc... Two trays in Lobby (one at each table). One tray in the Auditorium. Fill tea kettles with filtered water, place on heaters, and turn on. Second Service 10:15AM. Put on name badge. Check air pots and make appropriate amount of coffee to refill and have at least 4 full air pots. Wipe down tables and counters. Restock the three black trays with cups, lids, tea, sugar, napkins, etc... At end of service: Wash all air pots and creamer containers with soap and water, store upside down on the towels beside the sink to dry. Wipe down white tables, creamer tables, and kitchen counters. ANCHORS 8:40AM IN THE CONFERENCE ROOM. Open front door for guests as they arrive. Second Service 10:20AM. 10:25AM IN THE CONFERENCE ROOM. Open front door for guests as they arrive.

2 CONNECTORS 8:40AM IN THE CONFERENCE ROOM. Prepare First Time Guest gift bags if needed. Connect with guests - make everyone FEEL like they belong. Look for opportunities to plug people in to relational discipleship (Newsong Moms, FUEL, Life Groups, Men s Discipleship Group, Anchored, Young Adults, Forged Youth, etc ) by advising them to fill out info section of Bulletin. They can also check boxes of ministries they d like more info on. Advise to put in the offering of have them fill it out and give it to you (you can place it in offering or give it to Pastor David). They can also fill out info cards digitally thru our Church App. Follow up with first-timers during Meet & Greet and make sure they receive a First Timer Gift Bag. Follow up with Pastor David with any first-timers information you received. Little Acorns (nursery) and Super Sprouts (toddlers) for the first service, all older kids have optional Activity Packs. Second Service Arrive 10:20AM. 10:25AM IN THE CONFERENCE ROOM. Connect with guests - make everyone FEEL like they belong. Look for opportunities to plug people in to relational discipleship (Newsong Moms, FUEL, Life Groups, Men s Discipleship Group, Anchored, Young Adults, Forged Youth, etc ) by advising them to fill out info section of Bulletin. They can also check boxes of ministries they d like more info on. Advise to put in the offering of have them fill it out and give it to you (you can place it in offering or give it to Pastor David). They can also fill out info cards digitally thru our Church App. Follow up with first-timers during Meet & Greet and make sure they receive a First Timer Gift Bag. Follow up with Pastor David with any first-timers information you received. Full Kids Ministry during 2nd Service.

3 USHERS 8:40AM IN THE CONFERENCE ROOM. Hand out bulletins to every person at the Auditorium entrance. Communicate with other Ushers to know where available seats are and help people find a seat as needed. Be in place, up front, during the offering prayer. Pass offering buckets and/or sign up sheets. Two unrelated ushers will lock offering in the Finance Office. Help clean up and restock communion elements when served. Second Service 10:20AM. 10:25AM IN THE CONFERENCE ROOM. Hand out bulletins to every person at the Auditorium entrance. Communicate with other Ushers to know where available seats are and help people find a seat as needed. Be in place, up front, during the offering prayer. Pass offering buckets and/or sign up sheets. Two unrelated ushers will lock offering in the Finance Office. Help clean up communion elements and tables when communion is served. *Please see Lead Usher Shane Hinson for training/questions* PARKING ATTENDANTS Parking Attendants 8:15AM. Setup Signs/Banners according to parking map. Put on name badge found at the Welcome Center, vest, walkie-talkies, and signs are located in the Lobby Storage Room. Get familiar with traffic pattern: laminated map is located with the vests in the Storage Room. Smile! Wave! Give Assistance! Direct Parking until 9:30AM. BETWEEN SERVICES: Setup cones and direct outgoing traffic according to map. Park in-coming cars until 11:15AM. After service, remove all signs listed above and return to storage. *Please see Lead Parking Attendant Bruce Lindley for training/questions*

accept or decline. The email can be confusing as we have different times for the different roles.

4 UNDERSTANDING PLANNING CENTER APP We encourage you to download the Planning Center Services App for your Smartphone. The icon looks like this: When we schedule you for a role on the Hospitality Team (Usher, Connecter, Parking Attendant, etc ) you will receive an to accept or decline. The can be confusing as we have different times for the different roles. Here is an explanation of the When using the Planning Center Services App on your phone, you can help us with scheduling by going to the Menu button on the top left corner and choosing to block out dates. This is where you can also link to your personal calendar so

5 that when you accept a role, it will automatically place it on your calendar as a reminder!

// HOST TEAM MANUAL //

// HOST TEAM MANUAL // Last update: Friday 04 May 2012 HOST TEAM VISION 01 QUICK REFERENCE 02 HOST TEAM LEADER 03/04 GREETING TEAM 05 USHER TEAM 06/07 COFFEE & TEA SERVER 08/09 COFFEE SHOP RUNNER 10 GUEST