Boundaries Guidelines for Volunteers

Transcription

1 Boundaries Guidelines for Volunteers As a guide, the following behaviors are inadvisable and could result in you not being able to volunteer in the future: Visiting patients and/or families during times other than your designated volunteer shift Visiting patients on hospital units or their homes Socializing with patients and/or families outside the House/Hospital Visiting patients and/or families following discharge/checking out Continuing to support families following the death of a child Buying personal gifts for patients and/or families Withholding information from staff about the concerns of patients and/or families Exchanging home address, address, phone numbers, and other personal information with patients and/or families Texting from your cell phone or using the computer application Twitter to share patient information Absolutely no information should be posted on Facebook or any social media outlet having anything to do with patients and their families Giving patients and/or families a ride in a vehicle It is not appropriate to communicate with patients via their websites and CarePages Photographs, video or media require advance permission and arrangements If it is necessary to bring along younger children, they need to be supervised at all times for their safety and our guests. Children are welcome to use the playroom, but it must be tidied before you leave. Ronald McDonald House is a NON-DENOMINATIONAL organization. Passing out any type of religiously-themed literature or engaging in any type of religious solicitation is prohibited. Clarification of our policy on Facebook and on other communications involving potentially protected health information. Absolutely no posting any information on Facebook or other social media having to do with patients and their families. This includes information either expressly stated or implied. Being a Facebook friend with a patient or their family opens the door to both HIPAA and boundary violations. We need to maintain our professional role when relating to others in this capacity. Inappropriate personal relationships can be misconstrued and may jeopardize our ability to volunteer. As you know, anything you say to one person within Facebook or other social media is visible to many. This many includes people you both know and don t know. Your comments may be perceived as offensive or inappropriate.

2 PRMH ADULT VISITOR GUIDELINES The health, safety, and peace of mind of our families, volunteers, staff and visitors are of utmost importance to us. To maintain a safe environment, we ask anyone 18 years of age or older to show a valid photo ID. If you do not have a photo ID, we will be happy to take your photo and provide you with an ID badge to be worn during your visit to the Philadelphia Ronald McDonald House (PRMH). We will use the ID information that you provide to check a variety of sources, including public registries that identify individuals who may pose a risk to children. PRMH reserves the right to use this information to restrict access to our facilities. The following are acceptable forms of valid ID at PRMH: State-issued driver s license State-issued ID Current passport Valid Government-issued photo ID Valid Active Military photo ID University/College photo ID Thank you for your understanding. For more information, visit

3 Directions to: Philadelphia Ronald McDonald House 100 E. Erie Avenue Philadelphia, PA FROM HARRISBURG AND WEST: Take PA TURNPIKE I-76 EAST to Exit 326 (Philadelphia/Valley Forge) Merge on to I-76 EAST (toward Philadelphia/Valley Forge) Continue on I-76 EAST for approximately 14 miles. Take Exit 340B and merge onto US-1 North toward Roosevelt Blvd. Continue approx 3 miles to PA 611 Broad Street Exit. Turn RIGHT and head SOUTH on Broad Street Continue approximately.4 miles to Hunting Park Avenue Turn LEFT on Hunting Park Avenue and travel 1 mile Turn RIGHT on Front Street travel.4 miles Turn LEFT on ERIE AVENUE travel.6 miles Turn RIGHT into St. Christopher s Dw. at the stop light and make an immediate RIGHT Drive straight past St. Chris parking garage, drive toward our black gate to enter our parking lot. The entrance to our gated lot is just before the entrance to the St. Christopher s multi-level garage. Do not park in the St. Chris parking garage because it costs $5. Please press the intercom to gain access to our free parking lot. The House is on the corner of Front Street and Erie Avenue. Please note that this gate is only for vehicles, no one should be walking through the vehicle gate. If you park in St. Christopher s Hospital parking garage or park on the street, you will need to access the Philadelphia Ronald McDonald House via the pedestrian gate. The pedestrian gate is accessible by exiting the parking garage into the hospital parking lot and walking toward the Nelson Pavilion on your right. The pedestrian gate is to the right of the Nelson Pavilion. FROM SCRANTON AND NORTHEAST PA Take I-81 SOUTH to Exit to PA 315 South (toward PA Turnpike) Merge on to I-476 SOUTH (toward Philadelphia) Continue on I-476 SOUTH to Exit 16 / I-76 EAST (toward Philadelphia) Exit I-76 EAST and continue for approximately 14 miles Take Exit 340B and merge onto US-1 North toward Roosevelt Blvd. Continue approx 3 miles to PA 611 Broad Street Exit. Turn Right and head SOUTH on Broad Street Continue approximately.4 miles to W. Hunting Park Avenue Turn LEFT on W. Hunting Park Avenue and travel 1 mile

4 Turn RIGHT on Front Street travel.4 miles. Turn LEFT on ERIE AVENUE travel.6 miles Turn RIGHT into St. Christopher s Dw. at the stop light and make an immediate RIGHT into the gated parking area. Drive straight past St. Chris parking garage, and drive toward our black gate to enter our parking lot. The entrance to our gated lot is just before the entrance to the St. Christopher s multi-level garage. Do not park in the St. Chris parking garage because it costs $5. Please press the intercom to gain access to our free parking lot. The House is on the corner of Front Street and Erie Avenue. Please note that this gate is only for vehicles, no one should be walking through the vehicle gate. If you park in St. Christopher s Hospital parking garage or park on the street, you will need to access the Philadelphia Ronald McDonald House via the pedestrian gate. The pedestrian gate is accessible by exiting the parking garage into the hospital parking lot and walking toward the Nelson Pavilion on your right. The pedestrian gate is to the right of the Nelson Pavilion. FROM NORTH JERSEY Take NJ TURNPIKE SOUTH Continue on NJ TURNPIKE to Exit 4 Merge on to RT 73 NORTH (toward Camden/ Philadelphia) Continue on RT 73 North (approx 5 miles) to RT 90 West / Betsy Ross Bridge Continue on Betsy Ross Bridge West Take RICHMOND ST Exit Turn LEFT on RICHMOND and continue approx 1 mile to Castor Avenue Turn RIGHT on CASTOR AVENUE and continue approx 1.3 miles to ERIE Turn LEFT on ERIE AVENUE Continue approx 1.5 miles to 100 E ERIE AVENUE. Turn LEFT into St. Christopher s Dw. at the stop light and make an immediate Right Drive straight past St. Chris parking garage, and drive toward our black gate to enter our parking lot. The House is on the corner of Front Street and Erie Avenue. The entrance to the gated lot is off of Erie Avenue. Please note that this gate is only for vehicles, no one should be walking through the vehicle gate. If you park in St Christopher s Hospital parking garage or park on the street you will need to access the Philadelphia Ronald McDonald House via the pedestrian gate. The pedestrian gate is accessible by exiting the parking garage into the hospital parking lot and walk toward the Nelson Pavilion on your right. The pedestrian gate is to the right of the Nelson Pavilion. FROM CENTER CITY PHILADELPHIA, WILMINGTON DE AND SOUTH

5 Take I-95 NORTH to Exit 25 ALLEGHENY/CASTOR Turn RIGHT at end of exit ramp and follow road around to ALLEGHENY Bear Slight RIGHT on to ALLEGHENY AVENUE Head northwest on Allegheny for approximately 2 miles to FRONT STREET Turn RIGHT on FRONT STREET and continue approx 0.6 miles to ERIE Turn RIGHT on to ERIE Avenue. We are at 100 E ERIE AVENUE. Turn Right into St. Christopher s Dw. at the stop light and make an immediate Right into the gated parking area. Drive straight past St. Chris parking garage, and drive toward our black gate to enter our parking lot. The House is on the corner of Front Street and Erie Avenue. The entrance to the gated lot is off of Erie Avenue. Please note that this gate is only for vehicles, no one should be walking through the vehicle gate. If you park in St Christopher s Hospital parking garage or park on the street you will need to access the Philadelphia Ronald McDonald House via the pedestrian gate. The pedestrian gate is accessible by exiting the parking garage into the hospital parking lot and walk toward the Nelson Pavilion on your right. The pedestrian gate is to the right of the Nelson Pavilion.

6 Medical Questionnaire Addendum The Philadelphia Ronald McDonald House is committed to providing a safe environment for our families, staff and volunteers. Therefore, it is extremely important that we ensure there are safeguards in place to reduce the risk of communicable diseases to be brought into the House. Has any member of your family (including all persons who live in your home), friends, co-workers or others that you may have been in close contact with in the past 10 days: Question If Yes, Family Member Age Have flu-like/cold symptoms/stomach virus Yes No Had contact with anyone with flu-like/cold symptoms/stomach virus Yes No Flu-like symptoms include: Fever (usually high), headache, extreme tiredness, dry cough, sore throat, runny or stuffy nose, stomach virus symptoms, such as nausea, vomiting and diarrhea can also occur but are more common in children than adults. IF any question is marked Yes, please contact Lori-Anne Miller ext. 449 or Linda Parry ext. 404 during the normal work week or the Manager on Duty during the weekend. Acknowledgement: Due to the great harm that infectious diseases can cause children who are immune suppressed, I understand that I must notify the staff of the Philadelphia Ronald McDonald House immediately if one of the volunteers should come down with any flu-like/cold symptoms within ten (10) days after visiting the House. I understand that failure to comply with these infection control guidelines may jeopardize future visits at the Philadelphia Ronald McDonald House. Chestnut Street House Front & Erie House 3925 Chestnut Street 100 East Erie Avenue Phone: Phone:

7 Meal Preparation The Philadelphia Ronald McDonald House provides the following to Guest Chef Groups: Dishes, Cookware, & Applicances Hand mixers 2 griddles 3 crock pots Electric blenders 4 ovens & stoves 4 microwave ovens 1 propane grill Dishwashers Pot holders & dish towels Cookie sheets Dishes, silverware, glasses, napkins, & straws Serving bowls & platters Pitchers Cutting Boards Measuring spoons & cups Pots & frying pans Colanders Knives & cooking utensils Beverages and Condiments Coffee, tea, and associated condiments Milk and juice Coke products that families purchase for 25 cents/can Ice Front & Erie House 100 East Erie Avenue Philadelphia, PA For Leftovers & Clean Up Tupperware containers Aluminum foil Saran wrap Cleaning supplies We DO NOT Provide: Ingredients for meals Disposable aluminum pans (13 x 9 recommended size)

8 Philadelphia Ronald McDonald Guest Chef Meal Ideas Breakfast Hearty Home Cooked Breakfast Pancakes or french toast Breakfast meat Fresh fruit Yogurt Lighter Fare Breakfast Eggs Toast and or bagels with cream cheese and butter Hash browns Fresh fruit Continental Breakfast Yogurt with granola on the side Fresh fruit Assortment of danishes, muffins, croissants, bagels with cream cheese & butter Hard boiled eggs Cereal Dinner Below are some meal ideas (please remember to provide side dishes as well). We kindly ask that our Guest Chef Groups avoid serving pasta and tacos because our families get those dishes too frequently. However, if pasta is your specialty, then please bring a side of protein like meatballs, chicken parmigiana or sausage. Turkey Dinner Ham Dinner Roasted/Baked Chicken Meat Loaf Soup & Sandwiches Shepherd s Pie Pork Roast Stir Fry Breakfast for Dinner London Broil Hamburgers & Veggie Burgers Chicken Fingers Corn Beef, Cabbage & Potatoes Pizza Beef, Lamb or Chicken Stew Barbeque Ribs or Chicken Roast Beef Broiled/Baked Seafood

9 Supermarkets Front & Erie House Pathmark: 8700 Frankford Ave. Save-A-Lot: 3901 M Street, off E. Erie Ave.

10 Guest Chef Program Recipe For A Great Meal Ingredients You and a group of friends (10-15 volunteers maximum) Children 12 & under must be supervised in the kitchen, playrooms, and living room. A little of your thyme One evening to serve dinner at 6:00 p.m. (you may arrive as early as 3:00 p.m. to prep) or one morning to serve breakfast at 9:00 a.m. (you may arrive as early as 8:15 a.m. to prep) To Become A Guest Chef: Please visit: For More Information: Contact: Lori-Anne Miller, Director of Volunteers, at (267) or Lori-Anne@philarmh.org Our Locations: Chestnut Street House people attend breakfast attend dinner Front & Erie House people attend breakfast attend dinner Meal Recommendations Please Provide: Salad Bread / Rolls A Meat Protein Entree A Starch and Vegetable Side Dessert Chestnut Street House 3925 Chestnut Street Philadelphia, PA Front & Erie House 100 East Erie Avenue Philadelphia, PA Available Dates Please visit for the most updated list, as dates are requested and often filled on a daily basis.

11 ATTN: GUEST CHEFS Thank you very much for taking the time to provide a nice meal for our families PLEASE Check the refrigerator for butter, cheese, salsa, salad dressing, and all condiments BEFORE opening a new item. Also check the cabinet for croutons, pancake mix, syrup, oatmeal etc. (Storage is limited so please help us make the best use of our space.) Napkins are in dispensers on dining tables. Bathrooms are located on the right before you enter the kitchen. Dinner should be ready by 6 PM. We will check with you to ensure dinner is ready before making an announcement at 6 PM to inform our families. Use the supplied tent cards to describe food. Please clean up the cooking area, stoves, and prep area when you are done. A grease container is provided on the counter to dispose of used cooking oil or grease. Do not dispose of large quantities of food scraps in the kitchen sink garbage disposals. Instead, place scraps in our black trash bags, tie them up and take out the dumpsters. Put all items that you use back in the appropriate cabinets or drawers. The cabinets are labeled for your convenience. Please take out trash and use our recycle center. Do not hand-wash dishes, glasses, or flatware. Hand-wash large pots, frying pans and bowls only. Everything else should go into the dishwasher. Please don t start all of the dishwashers at the same time. It is best to leave at least one dishwasher available for families to put dirty dishes in after dinner. 1

12 Please condense, label and put away leftovers with the date and the type of food. A volunteer will show you where to find labels and markers/ pens. Dinner Groups should start putting away food at 7:15 p.m., Breakfast Groups at 10:15 a.m. Please do NOT store leftovers in pots or pan. If possible put all leftovers in Tupperware or plastic storage containers with lids. It is OK to store leftovers in the disposable aluminum serving pans as long as they are well covered. Children and youth must be supervised by an adult at all times and are permitted in the kitchen, dining room and the Friends Playroom only. The living room or Rec Center is off limits, and private living spaces of the House are only available to families living at the House. If you suspect that you will be short on food or if someone in your group is not able to bring their dish, PLEASE let us know! We have a dry pantry and a freezer full of possibilities that can supplement your meal. If you have any questions, please see the front desk. THANK YOU 2