A Message from Howard Ward

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Fall 2011 A Message from Howard Ward Dining Services Pages 2 4 Digital Den Page 5 Housing Operations Page 6 Gordon Field House Pages 7 SAS: Staff Appreciating Staff Pages 8 9 Shop One² Pages 9 CATCH!

1 Fall 2011 A Message from Howard Ward Dining Services Pages 2 4 Digital Den Page 5 Housing Operations Page 6 Gordon Field House Pages 7 SAS: Staff Appreciating Staff Pages 8 9 Shop One² Pages 9 CATCH! Pages 10 Happy Autumn, SAS! The leaves are beginning to fall, the temperature is dropping, and life in Student Auxiliary Services is busier than ever. Again, I want to thank you all for another marvelous opening and I echo Carla DiLella s, director, Housing Operations, sentiment from a seasoned parent who conveyed This is the best move in process ever! I hope this high enthusiasm and sentiment will remain the same as we progress through the remainder of the academic year. I also want to thank those of you who completed the How Happy Are You Survey administrated by Mary Niedermaier, executive director, SAS Facility and Retail Operations. Although we did not have enough responses to be statistically valid, I did receive enough feedback which indicated that folks are generally happy working within SAS. Several of you mentioned during our fall gathering that you would like another opportunity to take the survey. I have asked Karen Overmyer, SAS senior staff assistant, to make hard copies and distribute to your supervisors. Please complete the survey at your earliest convenience and return to Mary Niedermaier (USC, room 1459). I thank you again for your valuable feedback! Also as a result of our fall gathering, I have decided to make our gatherings an annual event instead of having one in the fall and another in the winter. Therefore, future SAS gatherings will now take place in late February or early March when the students are on spring break. I also apologize for not having a sound system, which will be corrected for our next gathering. Again, thank you all for making Student Auxiliary Services a great place to work and an exceptional, stand-out operation! Blessings, H

Save Time, Skip Cooking with the RITZ Sports Zone s Blitz Meals and Under $6 Meals DINING TIDBITS: Visit Dining s Locations page for online menus for your favorite locations, and to connect with them

In addition to the location s popular Under $6 Meals offered on a daily basis, the RITZ has added Blitz Meals - a gourmet meal, such as grilled flat-iron steak with two fresh sides, that will be

The first meal announced was sold-out in a little over an hour! Don t miss out connect with the RITZ today for Blitz Meal announcements!

2 Save Time, Skip Cooking with the RITZ Sports Zone s Blitz Meals and Under $6 Meals DINING TIDBITS: Visit Dining s Locations page for online menus for your favorite locations, and to connect with them on Facebook. Book your next event, meeting, or party online through Brick City Catering at rit.catertrax.com or at the RITZ Sports Zone at rsz.catertrax.com The RITZ Sports Zone is expanding its offering of convenient value meals. In addition to the location s popular Under $6 Meals offered on a daily basis, the RITZ has added Blitz Meals - a gourmet meal, such as grilled flat-iron steak with two fresh sides, that will be available on a limited basis and quantity. Blitz Meals will be currently announced via through RIT s Message Center, and then primarily through the RITZ Sports Zone s Facebook and Twitter pages. The first meal announced was sold-out in a little over an hour! Don t miss out connect with the RITZ today for Blitz Meal announcements! Blitz Meals and Under $6 Meals are available for dine-in or take-home providing convenient, inexpensive, gourmet meals for yourself or your entire family. It s the next best thing to having your own personal chef at home! RIT Dining Services, RITZ Sports Zone Introduce Crazy O s Tiger Sauce RIT Dining Services has joined the ranks of innovators as a food innovator! The first introductory bottles of Crazy O s Tiger Sauce were available for purchase during Brick City Homecoming and is currently sold-out. The sauce that adds kick to any meal was named after creator Steven Oscar O'Flynn, chef at the RITZ Sports Zone. Chef O Flynn s recipe has been a long-time, popular favorite of current and past RIT students, faculty, and staff who can now bring the ultimate sauce experience home. The bottle s wildly fun, tigeresque label was designed by Barret Furton, design & marketing coordinator for Student Auxiliary Services. Connect with the RITZ on Facebook for more info! Tiger Bucks: Payroll Deduction Raffle Page 2 To encourage RIT staff and faculty to take advantage of the 10% cost-saving and convenience benefits available through Tiger Bucks, any staff/faculty that are currently enrolled or sign up for payroll deduction before Nov. 17 will be entered to win one of three $25 RIT Dining Services gift cards. Winners will be announced on the RIT Dining Services Facebook page in December.

To Be Introduced in January 2012 RIT Dining Services is committed to providing guests with relevant and comprehensive information on eating and living well on campus.

3 To Be Introduced in January 2012 RIT Dining Services is committed to providing guests with relevant and comprehensive information on eating and living well on campus. To educate and assist the RIT community in making informed and smart food choices, RIT Dining Services will introduce Smart Nutrition, a comprehensive nutrition program that will offer a number of nutrition services and tools. The program will be introduced in January 2012 and will be rolled out in phases. In January, the RIT community can look forward to: a more robust website accessible via mobile devices dedicated to providing nutritional information for products and meals offered in many dining locations. introduction of Smart Seals that relay dietary restrictions. nutritional labeling on select graband-go & pre-packaged foods items resources to find additional nutritional information and tools. special cooking demo and info nights with Mary Anne McQuay, registered dietician, and Stephen Kingston, executive chef. Stay tuned for more information and visit Dining s current Nutrition website to access nutritional information available for many locations. Fans Look Forward to Another Season of RITZ Tailgate Parties Hockey season has started at RIT and Carol Lynn Zamites, supervisor at the RITZ Sports Zone, has a line up of exciting tailgate parties planned for the year! Highlights this quarter include Pepsi Max and Lays Chips sponsored tailgates with tons of free giveaways and prizes. RITZ tailgate parties begin at 5 p.m. and continue through the game. Come for some pre-game fun or kickback and watch the game on our big-screen HDTV while enjoying great food and bar specials! Visit the RITZ website and connect with them on Facebook for the latest tailgate news! Fall Quarter Tailgate Party Schedule: October 22 RIT vs. Union November 4 RIT vs. Army Pepsi Max sponsored tailgate with free giveaways and samples. November 5 RIT vs. Army November 11 RIT vs. Air Force LAY S sponsored tailgate with free samples and trivia specials to win discounts on LAY S products. November 18 RIT vs. Holy Cross November 19 RIT vs. Holy Cross At every tailgate! Free billiards, face painting, Wii games, and tailgate toss play darts, video games, and air hockey in our Game Room win great prizes playing hockey shoot-out and trivia! Join your favorites Dining locations on Facebook! Click the location name below for specials, promos, and events! Artesano Bakery & Café Beanz Ben & Jerry's Brick City Café Brick City Catering Bytes on the Run The Café & Market at the Crossroads The College Grind The Commons The Corner Store Ctrl Alt Deli Global Village Market Global Village Cantina and Grille Gracie s Dining Services Connecting Through Facebook Part of RIT Dining Services mission is to connect with customers and what better way to engage with the community than through social media? The new RIT Dining Services Facebook page was introduced in early October and offered a coupon for a free cup of coffee or fountain drink as a thank you and incentive to new fans. The coupon helped increase the page s likes from 20 to over 400 in one day! All 15 dining locations are increasingly connecting through Facebook make sure to follow your favorite dining locations today! NetNutrition RIT Dining Services RITZ Sports Zone Sol's Underground Page 3

Gracie s Offers Faculty/Staff Special Meals Bundle for $30 Gracie s holds five spectacular Special Meals every academic year that commemorate holidays or follows a special theme.

all-youcare-to-eat meal. RIT members can choose to attend any three out of five special meals for only $30 a 20% discount!

Special Delivery: New Products Added from Bytes and GV Market Special Delivery is an exclusive gift service provided by RIT Dining Services that offers parents the opportunity and convenience to send

All gifts are available for ordering on the Special Delivery website.

4 Gracie s Offers Faculty/Staff Special Meals Bundle for $30 Gracie s holds five spectacular Special Meals every academic year that commemorate holidays or follows a special theme. As an exclusive offer to RIT faculty and staff, Gracie s is offering a Special Meals Bundle to encourage faculty and staff to dine at Gracie s and engage with RIT students over a gourmet, affordable, all-youcare-to-eat meal. RIT members can choose to attend any three out of five special meals for only $30 a 20% discount! Enjoy an evening filled with fresh and savory appetizers, soups, salads, hot entrees, and desserts with an all-you-care-toeat offering accompanied by live entertainment! Special Delivery: New Products Added from Bytes and GV Market Special Delivery is an exclusive gift service provided by RIT Dining Services that offers parents the opportunity and convenience to send their RIT student warm thoughts from home. New specialty gift baskets designed by Bytes and The Market at Global Village join a number of gifts created by The Corner Store. All gifts are available for ordering on the Special Delivery website. Suzanne Winter, manager of The Corner Store, the first dining unit to offer Special Delivery, oversees overall ordering and delivery and gives special attention to all orders ensuring that gifts are delivered to students with love and care. Rene Rodriquez, manager of Bytes, and George Johnson, supervisor of The Market at Global Village, used their creativity and product-customer knowledge to create a number of new gift baskets including a custom M&M s basket and Jelly Belly fan basket created by Bytes and an international candy basket and Taste of Asia basket created by The Market. Visit the Special Delivery website to view the full online catalog! Special Meals Calendar 4:30 p.m. 7:30 p.m. Harvest Celebration October 26 Holiday Dinner December 7 Valentine s Dinner February 14 Southern-Style Dinner March 20 Carnival Celebration May 3 Page 4 Special Meals bundle may be purchased by calling Gracie s at or in-person at Gracie s located in Grace Watson Hall (GWH). Tiger Bucks, cash, and Visa/Mastercard accepted. All meals are placed on your RIT ID. Simply show the cashier your ID when attending a meal and one meal will be deducted from your account.

Annual Mini Photo Trade Show a Success The Digital Den's annual mini photo trade show held on September 22 was one of the store's most

The full-day event gives RIT student, faculty, and staff the opportunity to meet with expert representatives from the top-leading photo

Companies shared the latest product news and industry innovations with RIT members who were eager to take advantage of the expertise made

Vicki Struble, photography manager at the Digital Den, coordinates this valuable oncampus event and collaborates with the School of

Digital Den Promotions Daylight savings time ends on November 6!

5 Annual Mini Photo Trade Show a Success The Digital Den's annual mini photo trade show held on September 22 was one of the store's most successful shows to date. The full-day event gives RIT student, faculty, and staff the opportunity to meet with expert representatives from the top-leading photo industry brands including Canon, Nikon, and Olympus to name a few. Companies shared the latest product news and industry innovations with RIT members who were eager to take advantage of the expertise made available to them. Vicki Struble, photography manager at the Digital Den, coordinates this valuable oncampus event and collaborates with the School of Photographic Arts & Sciences. Join the Digital Den on Facebook for specials, promotions, and new products/services! Digital Den Promotions Daylight savings time ends on November 6! Stop by the Digital Den for all your batteries needs and don't forget the old saying fall back and spring ahead! Shop the Digital Den Online! The Digital Den s e-commerce website allows students, faculty, and staff to purchase the latest computer and photography equipment and accessories with ease and convenience. Educational pricing is available on all products. Shop the Digital Den online today! Become an HP Academy customer today and take advantage of exclusive educational discounts! 1. Order online at hpdirect.com/academy/rit. Fill out the sign-in info with your name, address, a password of your choice, and our school PIN Code: AP Order by phone by calling , 8:30 a.m. 2 a.m., 7 days a week. Identify yourself as a student/parent/educator at RIT and provide our school PIN Code: AP5232. Page 5

Housing Leverages Technology, Social Media to Enhance Student Services Join Housing Ops. on Facebook for updates on Housing events, procedures, and news.

) and students settled into their housing, Housing Operations staff wasted no time jumping into a number of new initiatives.

plans and self-select their own room in the residence halls.

Housing will also use YouTube, Power Point, and voiceover programs to create instructional videos related to Housing student processes that will be posted on

Housing Operations Continues to Bring RIT to the Inn Housing Operations kicked off the academic year by co-hosting a festive luau party at the RIT Inn for

6 Housing Leverages Technology, Social Media to Enhance Student Services Join Housing Ops. on Facebook for updates on Housing events, procedures, and news. With fall move-in over (vetted as one of the most successful yet!) and students settled into their housing, Housing Operations staff wasted no time jumping into a number of new initiatives. Staff will be busy fall quarter working with a StarRez consultant to add functionality to the myhousing portal that will allow incoming freshmen to view floor plans and self-select their own room in the residence halls. In addition, students will also be able to select their own roommate by using StarRez and social media. Housing will also use YouTube, Power Point, and voiceover programs to create instructional videos related to Housing student processes that will be posted on Housing's Facebook page, website, and the myhousing portal. Housing Operations Continues to Bring RIT to the Inn Housing Operations kicked off the academic year by co-hosting a festive luau party at the RIT Inn for incoming transfers and the students living at the Inn. It was a beautiful day that gave students a fun opportunity to mingle, swim, eat lots of good food, and meet various staff - including RITchie! Housing also partnered with Parking &Transportation Services by greeting RIT Inn students with free donuts and coffee as they took the early morning shuttle buses to classes. Housing Operations is leading an ongoing initiative to "bring RIT to the Inn" by connecting with RIT Inn students and bringing campus fun and exclusive activities to them. Page 6

Field House Introduces New In-House Ticketing System The Gordon Field House has purchased AudienceView, a ticketing system that will provide GFH staff in-house control over ticket sales,

The first completed stage has allowed the GFH to sell tickets in their box office and utilize access scanners.

Discounted online tickets for RIT students, staff, faculty, and alumni with verification through RIT database is just one of the worthwhile benefits the new in-house system provides.

Join the Gordon Field House on Facebook for up-to-date info on concerts, events, and activities.

7 Field House Introduces New In-House Ticketing System The Gordon Field House has purchased AudienceView, a ticketing system that will provide GFH staff in-house control over ticket sales, discounting, and distribution. The system is currently being installed and will be implemented in stages throughout the academic year. The first completed stage has allowed the GFH to sell tickets in their box office and utilize access scanners. The second stage, which will be implemented later this year, will allow the GFH website to accommodate online ticket sales. Discounted online tickets for RIT students, staff, faculty, and alumni with verification through RIT database is just one of the worthwhile benefits the new in-house system provides. Discounted tickets for RIT members was not possible with Ticketmaster, the previous ticketing system used at the GFH. Stay tuned for more info! Join the Gordon Field House on Facebook for up-to-date info on concerts, events, and activities. Upcoming Events at the Gordon Field House RIT Open House October 22 For a full listing of upcoming events and details, visit rit.edu/fa/fieldhouse American Youth Cheerleading October 22 Concert: Far East Movement with guest Mike Posner November 4 Speaker: Frank Warren of PostSecret October 26, Clark Gym Tickets on-sale Sept, GFH Section-Five Cheerleading October 29 Veteran's Day Breakfast November 11 Rochester General Hospital Gala November 19 RIT Men's and Women's Hockey Tickets On-Sale Now Visit rit.edu/fa/hockeytickets for more information. Page 7

Welcome to SAS: Staff Appreciating Staff, a reoccurring section where you can give your co-worker a Thank You, Well Done, Celebrate, Great Idea, or Congrats!

8 Welcome to SAS: Staff Appreciating Staff, a reoccurring section where you can give your co-worker a Thank You, Well Done, Celebrate, Great Idea, or Congrats! Adriana Delibert-Polizzi, Housing Operations, on your marriage to Sam Polizzi on September 24, 2011! Charleen McMahon, Dave Panish, and Amanda Frey, Dining Services, for completion of the StarRez Dining portal and billing pro-rate module! The project was fast and furious and you did an amazing job getting it up and running in a short timeframe! Joanne Lindsey, Housing Operations, for an outstanding job with your first time assigning all incoming freshmen! Kory Samuels, Dining Services, on completing your Executive Masters Degree in Business Administration this quarter! Kurt Ingerick, Student Auxiliary Services, for carrying the torch and overseeing sustainability efforts for SAS areas! Craig Hauschild, Housing Operations, and your team for your recycling efforts and generating extra department income! Housing Operations staff for your diligent work moving in over 7,000 students and working to ensure all keys, facilities, and amenities were ready to go for fall move-in! It was the smoothest process we ve had to date due to your fantastic work! Vicki Struble, Digital Den, on orchestrating another successful mini photo trade show! Wendy Marks, Shop One², on going above and beyond to assist the Development & Alumni Relations division! Wendy received a special thank you from Lisa Cauda and Colleen Brade, Director of Donor Stewardship, for creating an environment of teamwork and collaboration at RIT. Page 8

To all of the following SAS staff and areas that are making news!

The Market at Global Village Food Manageme

ng Events Trunk Show @ Shop One² Tuesday, Decemb

Rochester Business Journal, June 3, 2011 "RIT finds its new village pays off fast" Convenience Store Decisions, July 2011 cover story "Serving Today s Students: RIT s Global Village has

Food War, Battle Burger, with his Umami Burger, August 2011.

9 To all of the following SAS staff and areas that are making news! Stephen Kingston, RIT Dining Services executive chef, wins bronze award in the Gold Medal Medallion Culinary Challenge for his BBQ Pizza recipe, April The Market at Global Village Food Management, June 1, 2011 "New Store Design Award: Market at Global Village" Upcoming Events Trunk Shop One² Tuesday, December 8 4 p.m. 7 p.m. Join us for an evening of art and shopping and meet some of the shop s talented featured artists, including Blynn Nelson of Reckless Necklace (pictured). Rochester Business Journal, June 3, 2011 "RIT finds its new village pays off fast" Convenience Store Decisions, July 2011 cover story "Serving Today s Students: RIT s Global Village has earned accolades for its new convenience store, restaurants and international flavor" Chef Herlan Manurung, sous chef at the Café & Market at Crossroads, wins Dining Services' 2nd Annual Food War, Battle Burger, with his Umami Burger, August Stephen Kingston, Herlan Manurung, Steven O'Flynn, and Adam Soucy, RIT Dining Services chefs, win bronze award in the 17th Annual Tastes of the World Chef ACF-sanctioned culinary competition, August Give the Gift of Art Not sure if they'd prefer the pendulum wall clock by Barclay Fine Woodmaking or the delicate porcelain votives and luminaries by Tabbatha Henry? (Both items pictured.) Give the gift of shopping pleasure with a Shop One² gift card - perfect for family, friends, and co-workers! For more info on gift cards, hours, and location, visit the Shop One² website or contact the shop at shopone@rit.edu or Brian Haygood, receiving clerk at the Café & Market at Crossroads, wins the Dancy Duffus Outstanding Citizen Award at RIT s Staff Recognition Awards, October Connect with Shop One² on Facebook for new products, promotions, and events! Page 9

10 CATCH! An abbreviated list of staff-related workshops, courses, and events. Visit or for a full list of events and CPD courses offered fall quarter. Date Time Event Location Oct p.m. 4 p.m. CPD The Performance Appraisal Process See link/cpd site Oct. 22 8:30 a.m. RIT Open House Campus-wide Oct p.m. American Youth Cheerleading Gordon Field House Oct p.m. RITZ Tailgate Party: RIT vs. Union RITZ Sports Zone Oct a.m. 12 p.m. CPD Individual Conflict of Interest & Conflict of Commitment Training See link/cpd site Oct a.m. 10:30 a.m. CPD Employee Action Form Training: Promotions & Transactions See link/cpd site Oct. 26 4:30 p.m. 7 :30 p.m. Gracie s Special Meal: Harvest Celebration Gracie s Oct p.m. 4:30 p.m. CPD Employee Action Form Training: Promotions & Transactions Oct a.m. 5 p.m. Dining s Halloween Hop: Pumpkin coffee samples See link/cpd site Café & Market at Crossroads Oct p.m. 6 :30 p.m. Dining s Halloween Hop: Pumpkin carving contest Corner Store Oct a.m. Section V Cheerleading Gordon Field House Oct p.m. RIT Swimming & Diving hosts SUNY Fredonia Gordon Field House Oct. 29 TBA Dining s Halloween Hop: Feed the Zombie activity GV Market Oct. 31 TBA Dining s Halloween Hop: Graveyard Buffet Artesano/Bytes Nov p.m. 1 p.m. CPD Know your Numbers See link/cpd site Nov. 4 5 p.m. RITZ Tailgate Party Sponsored by Pepsi Max: RIT vs. Army RITZ Sports Zone Nov. 4 8 p.m. Far East Movement with Mike Posner Gordon Field House Nov. 5 5 p.m. RITZ Tailgate Party: RIT vs. Army RITZ Sports Zone Nov. 8 4 p.m. 7 p.m. Trunk Show Shop One² Nov. 9 8:30 a.m. 4:30 p.m. CPD PowerPoint 2007 Level 1 Training See link/cpd site Nov. 10 8:30 a.m. 4:30 p.m. CPD Excel 2007 Level 1 Training See link/cpd site Nov a.m. 10 a.m. CPD The Importance of Credit See link/cpd site Nov p.m. RITZ Tailgate Party Sponsored by Lays Chips: RIT vs. Air Force RITZ Sports Zone Nov p.m. RITZ Tailgate Party: RIT vs. Holy Cross RITZ Sports Zone Nov p.m. RITZ Tailgate Party: RIT vs. Holy Cross RITZ Sports Zone Nov p.m. CPD Procurement Card Process See link/cpd site Nov a.m. 11:30 a.m. CPD Building Respect and Civility in the Workplace See link/cpd site

Execu&ve Director of Dining Services Kory Samuels

A overview of: Execu&ve Director of Dining Services Kory Samuels Our Dining Opera2ons R.I.T Dining Services consists of 22 opera2ons 1,200+ Employees (140 Full2me staff members) All you care to eat - Gracie