Roles, Responsibilities, and Kitchen Flow SALAD & DESSERT STATION Section 1

Transcription

1 Roles, Responsibilities, and Kitchen Flow SALAD & DESSERT STATION Section 1 We are Malawi s Overview: At Malawi s: Pizza With a Purpose, we do things differently. From our food, to our customer service, to our charitable donations, we want to create an experience for our guests that will delight the senses and satisfy the soul. We need your help to put these goals into action and define the Malawi s Experience. These training modules are designed with these purposes in mind. Offering the Malawi s Experience Malawi s Pizza has five pillars or goals to maintain everyday: Food Quality Speed of Delivery Cleanliness of Restaurant Cheerful Attentiveness of Staff Pizza With A Purpose Your work helps makes this happen. We couldn t do it without you and hope that you ll enjoy being part of our service team. Learning Outcomes At the end of this section, you will be able to do the following: A. Understand the roles and responsibilities of the SALAD & DESSERT STATION. B. Identify the cooking stations in the kitchen. C. Recognize how the work of the kitchen flows together to provide food to the guests. Customer Service When a customer enters Malawi s, our first responsibility is to look them in the eye and welcome them to the restaurant. Whether you are working in the front or back of the house, when you notice a customer, take time to look up, smile, nod your head, or say hello. Please help them feel welcome and glad to have chosen eating with us. Salad & Dessert Training Modules Roles & Responsibilities Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

2 Roles of the Salad and Dessert Station As a member of the Malawi s Pizza Team, you will learn how to make over a dozen different salads and desserts. Don t worry. We ll get to that. But first, we want you to understand how the salad station works with the other kitchen stations. Kitchen Overview and Flow When customers arrive at the cashier station, they have the option of choosing pizza, pasta, salad, dessert or a combination of those food items. As an employee, it then becomes your responsibility to make the food as quickly as possible, maintain the exact specifications of the food, or modify the product according to the customer s order. Pizza and pasta are both served hot and take a few more minutes to prepare than salads. So, the salad station has some unique challenges in timing the preparation of the food so that it is not sitting, waiting for the hot food to be finished. All of the kitchen stations need to work together to make that happen. Look at the bubble diagram below that describes the flow of the kitchen: Customers approach the cashier and order their food. Cashier places order into the computer system. Food orders are delivered to one of three stations: PIZZA, PASTA, SALAD & DESSERT Team member prepare their food. PIZZA and PASTA STATIONS deliver prepared food to oven and then to the EXPO STATION. SALAD & DESSERT STATION deliver prepared food directly to the EXPO STATION. Food is delivered from the kitchen to the dining room and presented to the guest. Below are examples of what the Salad & Dessert Station may look like in the restaurant. It is important to remember that the layout and set-up of each station may be different in the restaurant in which you work. However, the basic flow as you saw above and processes for building the different salads and desserts will be the same. Salad & Dessert Training Modules Roles & Responsibilities Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

3 Salad & Dessert Training Modules Roles & Responsibilities Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

4 Preparing Salads Take a look at the pictures of the salads below. Which would you rather eat? What differences do you notice? Circle three things in the first picture that make it look appetizing, and circle three things in the second picture that are not. Once dressing is placed on the salad, it only takes a few minutes for the acid in the dressing to wilt the salad greens. That s why the timing of its preparation is so crucial. As you prepare the food, watch for the following: Ensure plate is clean and free from debris. Salad greens are fresh and not wilted or with brown edges. Ingredients are properly washed, prepared, and fresh. They should not appear bruised, old or moldy. Salad has been built following its recipe and diagram. Its appearance matches its picture in the SALAD & DESSERT STATION INGREDIENT BUILD SHEETS. Completed salad/dessert passed to the EXPO STATION for delivery to the table. Conclusion Now, that you know how the SALAD & DESSERT STATION interacts with the kitchen, the next step is learning the salads and desserts that you will be making. Please proceed to the next training module. Salad & Dessert Training Modules Roles & Responsibilities Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

5 Menu Offerings SALAD & DESSERT STATION Section 2 We are Malawi s Overview: At Malawi s: Pizza With a Purpose, we do things differently. From our food, to our customer service, to our charitable donations, we want to create an experience for our guests that will delight the senses and satisfy the soul. We need your help to put these goals into action and define the Malawi s Experience. These training modules are designed with these purposes in mind. Offering the Malawi s Experience Malawi s Pizza has five pillars or goals to maintain everyday: Food Quality Speed of Delivery Cleanliness of Restaurant Cheerful Attentiveness of Staff Pizza With A Purpose Your work helps makes this happen. We couldn t do it without you and hope that you ll enjoy being part of our service team. Learning Outcome At the end of this section, you will be able complete the following: D. Identify by appearance and name the SALADS & DESSERTS prepared in this station. Salad Menu Items The SALAD & DESSERT STATION is responsible for creating the following menu items according to the SALAD & DESSERT BUILD SHEETS as outlined in the Systems. Malawi s Pizza may augment, add to, or change the required menu items for the SALAD & DESSERT STATION, but, currently, the offerings are listed below: Salad & Dessert Training Modules Menu Offerings Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

6 Gourmet Salads Dessert Pizzas Apple & Berry Salad Berries & Cream Balsamic Steak Salad Oreo Cookie Crumble BLT Wedge Salad Peaches & Cream Chicken Satay Salad Raspberry White Chocolate Cheesecake Mandarin Chicken Salad Reese s Peanut Butter S more Southwest Chicken Salad Strawberry & Spinach Salad Tomato Caprese Salad Salad Pizzetta (herbed pizza triangle used as garnish on many of the salads that are not served with croutons or wonton strips) Salad Menu Activity The following sentence may help in remembering the salad menu items: A Beefy Boy Can Mainly Sing Strange Tunes Write the names of the salad by its associative word A = Apple & Berry A= Beefy = Balsamic Steak Beefy= Boy = BLT Wedge Boy= Can=Chicken Satay Can= Mainly = Mandarin Chicken Mainly= Sing = Southwest Chicken Sing= Strange = Strawberry & Spinach Strange= Tunes = Tomato Caprese Tunes= Looking only at the sentence, quiz yourself to see if you can remember the list of salad offerings. Next complete the attached worksheet at the end of this module to help you identify the salads and learn their names. (Matching game = draw line from name to picture, circle the 5 salads that are served with pizzetta slices: Apple & Berry, Balsamic Steak, BLT Wedge, Strawberry & Spinach, and Tomato Caprese) Salad & Dessert Training Modules Menu Offerings Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

7 Menu Offerings: SALAD & DESSERT STATION Draw a line matching each salad s name to its corresponding picture. BLT Wedge Apple & Berry Balsamic Steak BLT Wedge Chicken Satay Mandarin Chicken Southwest Chicken Strawberry & Spinach Tomato Caprese Malawi s Employee Training 2017 Malawi s Pizza Franchising

8 Draw a line matching each dessert s name to its corresponding picture. Berries & Crème Oreo Cookie Crumble Peaches & Crème Reese s Peanut Butter S more Raspberry & White Chocolate Cheesecake Malawi s Employee Training 2017 Malawi s Pizza Franchising

9 Dessert Menu Activity The following sentence may help in remember the dessert menu items: Buggies Out Pace Red Riders Buggies = Berries & Cream Buggies = Out = Oreo Cookie Crumble Out = Pace = Peaches & Cream Pace = Red = Raspberry & White Chocolate Cheesecake Red = Riders = Reese s Peanut Butter S more Riders = Looking only at the sentence, quiz yourself to see if you can remember the list of dessert offerings. Write the name of the dessert next to its corresponding memory-assist word. Next complete the attached worksheet to help you identify the dessert offerings and learn their names. Conclusion Now, that you know the menu offerings of the SALAD & DESSERT STATION, the next step is learning the ingredients and equipment used to create the builds. Please proceed to the next training module. Salad & Dessert Training Modules Menu Offerings Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

10 Knowing Your Ingredients SALAD & DESSERT STATION Section 3 We are Malawi s Overview: At Malawi s: Pizza With a Purpose, we do things differently. From our food, to our customer service, to our charitable donations, we want to create an experience for our guests that will delight the senses and satisfy the soul. We need your help to put these goals into action and define the Malawi s Experience. These training modules are designed with these purposes in mind. Offering the Malawi s Experience Malawi s Pizza has five pillars or goals to maintain everyday: Food Quality Speed of Delivery Cleanliness of Restaurant Cheerful Attentiveness of Staff Pizza With A Purpose Your work helps makes this happen. We couldn t do it without you and hope that you ll enjoy being part of our service team. Learning Outcomes At the end of this section, you will be able complete the following: E. Identify by appearance and name the list of ingredients used in the recipes of the SALAD & DESSERT STATION. F. Recognize how the ingredients are organized on the station. G. Know the equipment that should be on the station. Ingredients The sheets at the end of this section itemize the ingredients used to prepare the SALAD & DESSERT menu items. Circle those with which you are NOT familiar. Salad & Dessert Training Modules Know Your Ingredients Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

11 Ingredient Layout The layout of the ingredients at the SALAD & DESSERT STATION is strategically engineered to maximize the efficiency and productivity of the station to ensure that by organizing items according to the frequency and progression used to build each menu item. *Note that the station layout in your restaurant may vary from the examples below given the popularity of certain items, seasonality, or promotional items. Salad & Dessert Training Modules Know Your Ingredients Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

12 Knowing your Ingredients: SALAD & DESSERT STATION Cheese Mozzarella Balls Gorgonzola 3 Cheese Blend Shredded Asiago Lettuce Arcadian Spring Mix Baby Spinach Butter Lettuce Romaine Lettuce Greens Meats MP Herb Chicken MP Beef Tenderloin MP BBQ Chicken Malawi s Employee Training 2017 Malawi s Pizza Franchising

13 Toppings Almonds Bean Sprouts Black Beans Candied Walnuts Chilies, Red & Green Cranberries Diced Tomatoes Granny Smith Apple Slices Grape Tomatoes Julienne Carrots Julienne Celery Mandarin Oranges Roasted Peanuts Raspberries Red Hot House Tomato Slices Red Onions Sesame Seeds Strawberries Tortilla Strips Wonton Strips Malawi s Employee Training 2017 Malawi s Pizza Franchising

14 Dressings Ranch Thai Peanut Dressing Balsamic Vinaigrette Orange Reduction Basil Oil Honey Thyme Vinaigrette Avocado Ranch Poppy Seed Vinaigrette Sesame Vinaigrette Malawi s Employee Training 2017 Malawi s Pizza Franchising

15 Desserts Amaretto Peaches Blackberries Blueberries Strawberries Raspberries Cinnamon Sugar Confectioner Sugar Crushed Oreo Cookies Granulated Sugar Graham Cracker Crumbles Mallow Cream Mascarpone Cream Mint Sprig Raspberry Mascarpone Cream Raspberry Sauce Streusel Vanilla Cheesecake Bites Chocolate Sauce White Chocolate Sauce Malawi s Employee Training 2017 Malawi s Pizza Franchising

16 Ingredient Layout Activity Look at the picture of the station. Using it as a guide, write in the location of the ingredients in the blank copy of the ingredient layout guide below. How might you organize the layout differently? Why? Station Equipment and Layout At the SALAD & DESSERT STATION, you will need the following equipment: Mixing Bowls Tongs Medium and Large Sized Clean Bowls (Half & Full Salads) Medium and Large Sized Clean Plates (Four slice & Six Slice Desserts) Gloves Towels Sanitizer Salad & Dessert Training Modules Know Your Ingredients Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

17 These items should be stored on a shelf below the ingredients or stacked neatly to the side. Look at the diagram above and pictures below to see the appropriate location of each item. Using Ingredients and Equipment As a member of the team, it is your responsibility to have enough of the ingredients and equipment available at the station to build the salads and desserts as they are ordered. Salad & Dessert Training Modules Know Your Ingredients Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

18 Before plating, make sure that each plate is clean and sanitized. Make sure that the ingredients used to make the salads and desserts are fresh and prepared correctly. As you work through the ingredients and equipment, refill items from prepared ingredients stored in the walk-in refrigerator or the station reach-in refrigerators. Avoid using the large cambros to refill or restock the line as they can look bulky and unsightly to our guests. Do not mix items that have been sitting on the line with new ingredients brought from the refrigerators. Communicate with the preparation team or manager to let them know in a timely manner which ingredients are low in order to prevent running out of any item. As you become more familiar with the ingredients, learning how to prepare the ingredients will be helpful. Take personal responsibility in keeping the station clean and organized. Clean equipment is kept on a shelf close to the dishwashing station. Develop a regular pattern of rotating used equipment to the dishwashing station and replacing it with clean, sanitized equipment. Preventing the pile up of dirty dishes during rush periods will help maintain the production of food, and presenting a clean and organized looking station. Conclusion Now, that you know the ingredients used at the SALAD & DESSERT STATION, the next step of your training is to learn how to read a recipe and understand measuring standards. Then, you are ready to begin making the menu items. Please proceed to the next training module. Salad & Dessert Training Modules Know Your Ingredients Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

19 Reading Recipes and Units of Measurement SALAD & DESSERT STATION Section 4 We are Malawi s Overview: At Malawi s: Pizza With a Purpose, we do things differently. From our food, to our customer service, to our charitable donations, we want to create an experience for our guests that will delight the senses and satisfy the soul. We need your help to put these goals into action and define the Malawi s Experience. These training modules are designed with these purposes in mind. Offering the Malawi s Experience Malawi s Pizza has five pillars or goals to maintain everyday: Food Quality Speed of Delivery Cleanliness of Restaurant Cheerful Attentiveness of Staff Pizza With A Purpose Your work helps makes this happen. We couldn t do it without you and hope that you ll enjoy being part of our service team. Learning Outcome At the end of this section, you will be able complete the following: H. Know how to read a recipe. I. Understand units of measurement used for each ingredient. J. Realize that recipe modifications may be dictated by our customers. K. Practice measuring ingredients. Reading a Recipe Enclosed in this packet is the menu build for the Strawberry & Spinach Salad. Notice that it is divided into three sections: 1. Mise en Place/Recipe lists the individual ingredients and the unit of measure used to build this specific salad. Salad & Dessert Training Modules Reading Recipes & Units of Measure Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

20 2. Instructions list the ingredients, their unit of measure, and the order followed to combine ingredients and construct menu items. It also lists the ingredients added by the EXPO STATION after the salad has been plated. 3. Diagram lists the order of designing the ingredients on the plate in order to meet the exact specifications found in the Salad & Dessert Station Ingredient Builds. Menu item recipes (Menu Builds) are available at the Salad & Dessert Station. The Build sheet provides instructions for both the Full and Half sized salads. Remember to pay close attention to the order specifications so you are building the correct size. Dessert Recipes are organized the same as the salad with the following additions: 1. Dough or Crust is cooked first, then ingredients are added. A cooked crust must be delivered from the Pizza Station (to the Oven Station) prior to construction at the Salad & Dessert Station. Units of Measure Ingredients are listed and, therefore, measured according to two standards: each or ounce. 1. Each identifies a whole or previously portioned food unit identified separately and individually. For example, 1 Each MP White Pizza Dough identifies 1(one) pre-formed dough ball as delivered to the restaurant. It can be portioned in half to construct a half-dessert recipe. 10 each Grape Tomatoes means to count 10 (ten) pre-portioned, individual whole units of tomato and add to the menu item construction. 2. Ounce or oz. (for food ingredients) refers to a specific unit of weight for each ingredient. Each ingredient will have a unique weight or portion that adds to the menu item construction. The best way to become familiar with these unique proportions is to weight each ingredient on a scale. Accuracy is important because it helps maintain food quality and food cost. Visually, one ounce is approximately the size of a poker chip and two ounces equals the size of a golf ball. 3. Volume or vol. (for liquid ingredients) refers to a specific unit of volume for each ingredient. Ingredients such as oil or salad vinaigrettes cannot be portioned accurately by using a scale. Instead, they should be measured using a volume metric cup, tablespoon, or ladle. Recipe Modifications Although every food item offered at Malawi s Pizza has a pre-determined recipe that needs to be followed accurately, customers often request modifications to the recipe due to food allergies, diets or preferences. We want to meet their dietary needs. During the ordering process, our cashiers will work to identify those modifications and recipe changes will be indicated on a ticket order displayed at on the SALAD & DESSERT STATION screen or POS display (point of sale system). Please read each order carefully, prior to constructing the menu item, in order to offer excellent customer service and minimize food loss. It is disappointing to customers to not receive their food items as ordered. Please help us maintain customer expectations by preparing it as they order it. Salad & Dessert Training Modules Reading Recipes & Units of Measure Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

21 Practice Measuring Using the Strawberry & Spinach Salad recipe as a model, practice measuring out each individual ingredient using a scale or liquid measuring tool to become familiar with ingredient s portion size. Remember to wash/glove your hands and sanitize the scale. Pick up and weigh each of the following ingredients: oz. Baby Spinach Greens oz. Strawberries oz. Crispy Bacon oz. Gorgonzola Cheese Measure by volume the vinaigrette oz. Poppy Seed Vinaigrette Conclusion Congratulations! You are now ready to begin cooking in the kitchen. You have earned the rank of SALATASTIC SPECIALIST!! Salad & Dessert Training Modules Reading Recipes & Units of Measure Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

22 STRAWBERRY & SPINACH SALAD MISE EN PLACE / RECIPE - FULL WEIGHT FOOD ITEM VOLUME S Fresh Spinach 2.2 oz. S Fresh Strawberries 2.0 oz cup S Crispy Bacon 1.0 oz. 2 Tbl S Gorgonzola Cheese 1.0 oz. 2 Tbl S Poppy Seed Vinaigrette 1.5 oz cup E Pizzeta Slices 3 slices PICTURE DEPICTS FULL MISE EN PLACE / RECIPE - PIZZETTA FOOD ITEM WEIGHT VOLUME S Fresh Spinach 1.1 oz. 1.0 cup S Fresh Strawberries 1.0 oz. 1.0 oz. S Crispy Bacon 1.0 oz. 1.0 Tbl S Gorgonzola Cheese 0.5 oz. 1.0 Tbl S Poppy Seed Vinaigrette 0.7 oz. 1.0 oz. E Pizzeta Slices 2 each DIAGRAM Pizzeta Slices Gorgonzola Cheese Crispy Bacon Strawberries Poppy Seed Vinaigrette INSTRUCTIONS SALAD STATION In a Mixing Bowl Combine the Following Ingredients: 2.2 oz. Fresh Spinach 1.5 oz. Poppy Seed Vinaigrette Mix Until Well Incorporated Place Mixture in Salad Bowl Add 2.0 oz. Fresh Strawberries Add 1.0 oz. Crispy Bacon Add 1.0 oz. Gorgonzola Cheese Give Salad to EXPEDITING STATION EXPEDITING STATION Place 3 slices Pizzeta around Bowl Hand Salad to FOOD RUNNING STATION Baby Spinach Greens Malawi s Pizza Menu Builds Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

23 Shadow Training and Introduction to the Line SALAD AND DESSERT STATION Section 5 We Are Malawi s Overview: At Malawi s: Pizza with a Purpose, we do things differently. From our food, to our customer service, to our charitable donations, we want to create an experience for our guests that with delight the senses and satisfy the soul. We need your help to put these goals into action. Now that you are ready to begin working on the line, our daily goals are your work objectives to create the Malawi s Experience. Please keep these five objectives in mind throughout your shift. The Malawi s Experience Malawi s Pizza has five goals to maintain everyday: Food Quality Speed of Service Cleanliness of Restaurant Cheerful Attentiveness of Staff Pizza With A Purpose Your work helps make this happen. We couldn t do it without you and hope you ll enjoy being part of our service team. Learning Outcome At the end of this section, we expect that you will be able complete the following tasks: A. Build Salads B. Build Dessert Pizzas C. Deliver Menu Items to EXPO STATION Let s Begin Welcome to work! Now, that you have completed the four initial training modules, you are ready to begin working on the line. Make sure that you are working with a partner. This is your trainer, and he/she will take you through the three learning tasks. Salad & Dessert Training Modules Shadow Training Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

24 Task A: Build Salads With your trainer, learn the following tasks: Location of hand washing sink and gloves (wash and glove hands) Location of required equipment including mixing bowls and chilled plates Identify required temperatures to maintain food quality Location of station ingredients How to refill depleted ingredients Appropriate portioning of ingredients Accessing recipes and built standards Build time expectations Shadow Once you know this information, watch your trainer complete these tasks on at least two salad orders. Pay attention to the portioning rations of ingredients. If you build salads too small, then the customers are disappointed with their food. If you build them too big, then the restaurant loses money. Build Salads Ask your trainer to watch you build two salads. Now, spend the next fulfilling salad builds they are ordered. Learn how the orders appear on the POS system, and ask your trainer to show you how to identify salad orders and time count. Plate salads on a chilled plate, building up the lettuce in the center of the plate maintaining consistency with build design standards. Ask questions as they come to mind. We expect food fulfillment to be less than 7 minutes from time of order to table delivery. That means that we need to build the salads in less than 4 minutes. Task B: Build Dessert Pizzas With your trainer, learn the following tasks: Location of required equipment Receiving of cooked pizza crust from OVEN STATION Access recipes and build standards Spreading of base creams on the pizza crust Location of different types of sauces and ingredients How to refill depleted ingredients and maintain temperatures Portion rations of ingredients Location of clean/dirty equipment including rags Location of clean plates Shadow Once you know this information, watch your trainer build at least two dessert pizzas. Notice how the base cream is spread around the pizza leaving ½ inch of dough exposed evenly around the crust. Begin spreading from the center of the pizza, and, in a circular pattern, create an even, smooth layer of the base cream. Pay careful attention to the required number of ingredients for each pizza build. Salad & Dessert Training Modules Shadow Training Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1

25 Build Dessert Pizzas Work together with your trainer to build at least 2 dessert pizzas. Learn how the orders appear on the POS system, and ask trainer to show you how to identify dessert pizza orders and time count. Dessert Pizzas are usually delivered to the table a few minutes after the ordered entrée items. Learn about the appropriate timing expectations for preparation and delivery of desserts. Spend the remainder of your work shift building pizzas as they are ordered. Ask questions as they come to mind. It is important to build attractive food using the right amount of ingredients, but it is also important to do it quickly. Work to maintain a constant, steady build flow. Task C: Deliver Menu Items to EXPO STATION This task is done in tandem with tasks A & B. As salads and dessert pizzas are built, check to make sure that no one is walking behind you and deliver the prepared menu item to the EXPO STATION Operator. This is also a good time to review your workspace, and see if it needs to be wiped down, swept, cleaned or dirty equipment delivered to DISH STATION or if depleted ingredients need to be replenished. Because we are in an open kitchen environment, please pay attention to keeping the SALAD & DESSERT STATION clean and well stocked. Conclusion Well done! You ve completed your first day on the job. Keep up the good work. Salad & Dessert Training Modules Shadow Training Malawi s Pizza Enterprises Proprietary Information DO NOT COPY V.17.1