Summary Report & Franchise Recap For Guest Response Program

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TO: FROM: DATE: SUBJECT: Hardee's Franchisees Steve Evans - SVP, Franchise Operations Becky Salacki - Director, Franchise Operations February 11, 2014 Summary Report & Franchise Recap For Response

1 TO: FROM: DATE: SUBJECT: Hardee's Franchisees Steve Evans - SVP, Franchise Operations Becky Salacki - Director, Franchise Operations February 11, 2014 Summary Report & Franchise Recap For Response Program Attached, please find the Response Program Summary Report for Period 13, FY2014. This report is provided to you for informational purposes and to assist you with the operations of your franchised restaurants. Should you have any questions regarding these reports, please feel free to contact us, your Franchise Business Consultant or Monica McGlasson in CKE Relations at (or mmcglasson@ckr.com). Thank you for your continued support. We trust that you and your team will find this information useful and of great value. Hardees Response Franchise Recap P13 FY14.xlsx

2 Response Line Program RANKING & TRACKING COMPLAINT AVERAGE RECAP Summary of the average number of complaints for each FBC: FBC REGION P13 AVG. YTD AVG. TOM SCHNETZLER 21/ OPEN 21/ MALLORY DEAN 21/ CRYSTAL LIGHT 21/ EDDIE KEEN 21/ JAMES BOZEMAN 21/ PORTIA FERGUSON 21/ JOE BRAUN 22/ PAT LEAKE 22/ OPEN 22/ WAYNE RILEY 22/ VICKIE KRCH 22/ TOM TAYLOR 22/ PERRY STALLINGS 22/ CURT FRANCHUK 22/ STEVE ZWOBOT 22/ TERESA CIFONE 23/ BOB REED 23/ DAVE WHITE 23/ GEORGE COLLINS 23/ DAVID SUNDBY 23/ MICHELLE SCHLEIS 23/ BILLY KEITH VICK 23/ PAUL HAMMELL 23/ KIM WACKER 23/ GENE MOSER 23/ All Franchise Restaurants All Company Restaurants RANKING & TRACKING COMPLAINT AVERAGE TREND Period Averages for FY 13 and FY 14 Franchise and Company operations: P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 CO-FY' FZ-FY' CO-FY' FZ-FY' CO-FY'13 FZ-FY'13 CO-FY'14 FZ-FY'14 Page 2 of 5

3 Response Line Program PERIOD 13 COMPLAINT AVERAGE Period 13 Period 13 AMG RESTAURANTS, INC. 0.0 BAY FOODS, INC. 0.7 BOMAR FOOD SYSTEMS, INC. 0.0 MCGINNIS, JOHN T. 0.8 CAROLINA CONVENIENCE CORPORATION 0.0 OTAC NO. 4, INC. 0.8 CDP ENTERPRISES 0.0 HIA, INC. 0.8 DAVE BOWAR 0.0 SOUTHERN STAR MANAGEMENT GROUP, IN 0.8 EHRHARDT, SPIKE 0.0 SCOGGINS, JULIA J. & JOHNSON, MARK 0.9 EXPRESS LANE, INC. 0.0 HR GROUP WY, LLC 0.9 FDL ENTERPRISES, LLP 0.0 MIDWEST FIRST STAR INC. 1.0 HANSEN, PAT 0.0 A&J ENTERPRISES, INC. 1.0 HARCO FOODS, LLC 0.0 ARW, LLC 1.0 HAR-KOTA FOODS, INC. 0.0 BRYANNA ENTERPRISES, LLC 1.0 HUDSON FOODS 0.0 CR VENTURES 08, LLC 1.0 JVL RESTAURANTS 0.0 DOBBS-TYREE ENTERPRISES 1.0 KAY-RAE DEVELOPMENT, INC. 0.0 GARDNER, JOHN G. 1.0 LESLIE COUNTY RESTAURANTS, INC. 0.0 GBL ENTERPRISES, INC. 1.0 MARILYN HABERKAMP 0.0 HAR-MAR FOODS, INC. 1.0 MICHAEL L. JUSTICE, FRANK E. JUSTICE & M 0.0 JAY-RAM, INC. 1.0 NORTHERN STAR, INC. 0.0 JOHN L. HASKINS/DBA SUNBURST RESTAUR 1.0 OTAC NO. 3, INC. 0.0 OTAC, INC. 1.0 OTAC NO. 5, INC. 0.0 OZARK BLACK OAK, LLC 1.0 PETE-HAM FOOD SERVICES, INC. 0.0 RACP ENTERPRISES, LLC 1.0 RIVER FOODS, INC. 0.0 RISING STARS, LLC 1.0 SCHULTZ ENTERPRISES 0.0 RJS ENTERPRISES OF WAUPACA, INC. 1.0 SMITH FOODS MANAGEMENT-JESUP, LLC 0.0 SONI, DHIMANT & GITA 1.0 SMITH FOODS, LLC 0.0 STANEK, INC 1.0 SPORTSERVICE CORP. 0.0 STEELTOWN INVESTMENTS, LLC 1.0 SUMMIT FOODS II, INC 0.0 W.T.E. ENTEPRISES 1.0 SUN VENTURES, INC. 0.0 WEST PARTNERS, INC. 1.0 TAP ENTERPRISES 0.0 NORTHLAND RESTAURANT GROUP, LLC 1.0 WHITLEY CO. RESTAURANTS, INC. 0.0 DIAMOND MANAGEMENT, LLC 1.1 DRAIN ENTERPRISES, INC. 0.2 RESTAURANT MANAGEMENT CORPORATION 1.2 THE PANTRY 0.2 BODDIE-NOELL ENTERPRISES, INC. 1.2 S & L FOODS, INC. 0.2 MOUNTAIN STAR, LLC 1.2 THE HASTINGS COMPANY 0.3 HR GROUP GA, LLC 1.4 COUGAR ENTERPRISES 0.3 HR GROUP MO, LLC 1.5 DIAMOND HOSPITALITY ENTERPRISES, LLC 0.3 FIGLEWICZ ENTERPRISES, INC. 1.5 PERRY E. (JACK) DUCKETT & PAMELA K. DU 0.3 SADDLE PEAK LLC 1.5 RBF, INC. 0.3 WESTAR FOODS, INC. 1.5 DIAMOND IN THE ROUGH RESTAURANTS, LL 0.4 BREWER FOODS, INC. 1.6 HERITAGE ASSETS, LLC 0.4 PARADIGM INVESTMENT GROUP, LLC 1.6 HUEING, INC. 0.4 CAROLINA FOOD SYSTEMS, INC. 1.6 CHESAPEAKE PRODUCTS & SERVICES, INC. 0.5 JORDAN OIL COMPANY, INC. 1.7 GERGES S. GERGES & AIHAB GERGES 0.5 SAULAT ENTERPRISES, INC. 1.9 LEROY, THOMAS LEMAR & BARBARA 0.5 EAGLE-SMITH 2.0 MICHAEL RAY ENTERPRISES, INC. 0.5 HAR-BROWN FOODS, INC. 2.0 OSHKOSH 0.5 HAR-JAMES FOODS, INC. 2.0 OTAC NO. 6, INC. 0.5 HAR-STAR FOODS, INC. 2.0 DORO, INC. 0.6 JACKSON OIL COMPANY, INC. 2.0 TRISTAR VENTURES, LLC 0.6 PLEXUS PROPERTIES, INC. 2.0 FRANCIECO., LP (HFS) 0.6 TALL CORN CORPORATION 2.0 RIVER VALLEY RESTAURANTS, LLC 0.7 FRONTIER STAR, LLC 2.1 ROBERT L. WIGGINS, JR. 0.7 PHASE THREE STAR LLC 2.3 SANDY'S ASSOCIATES, INC. 0.7 HNI, LLC 2.5 SUMMIT FOODS, INC. 0.7 GBL INVESTMENTS, INC. 3.0 UNITED FUELS, LLC 0.7 ISHAAN ENTERPRISES, LLC 3.0 SHAY, MICHAEL 0.7 MESABA FOOD COMPANY 3.0 WADE-CARY ENTERPRISES, INC. 0.7 LYNCH ENTERPRISES, INC. 4.0 PONDER ENTERPRISES 0.7 STEELTOWN RESTAURANTS, INC. 4.0 C & C FOOD SYSTEMS, INC. 0.7 MORNING STAR, LLC 5.0 HAR-KATO FOODS, INC Page 3 of 5

4 Response Line Program YEAR TO DATE COMPLAINT AVERAGE YTD YTD BOMAR FOOD SYSTEMS, INC. 0.0 WADE-CARY ENTERPRISES, INC. 0.8 LESLIE COUNTY RESTAURANTS, INC. 0.0 SANDY'S ASSOCIATES, INC. 0.8 SPORTSERVICE CORP. 0.0 DORO, INC. 0.8 RIVER FOODS, INC. 0.1 HAR-KATO FOODS, INC. 0.8 DAVE BOWAR 0.1 JOHN L. HASKINS/DBA SUNBURST RESTAUR 0.8 HAR-KOTA FOODS, INC. 0.2 KAY-RAE DEVELOPMENT, INC. 0.8 JVL RESTAURANTS 0.2 MARILYN HABERKAMP 0.8 PETE-HAM FOOD SERVICES, INC. 0.2 STANEK, INC 0.9 ROBERT L. WIGGINS, JR. 0.3 UNITED FUELS, LLC 0.9 HANSEN, PAT 0.3 MICHAEL RAY ENTERPRISES, INC. 0.9 OSHKOSH 0.3 SADDLE PEAK LLC 0.9 CDP ENTERPRISES 0.3 OTAC NO. 4, INC. 0.9 HAR-STAR FOODS, INC. 0.3 DOBBS-TYREE ENTERPRISES 0.9 NORTHERN STAR, INC. 0.3 HNI, LLC 0.9 AMG RESTAURANTS, INC. 0.4 OZARK BLACK OAK, LLC 0.9 COUGAR ENTERPRISES 0.4 SCHULTZ ENTERPRISES 0.9 OTAC NO. 5, INC. 0.4 BAY FOODS, INC. 0.9 SONI, DHIMANT & GITA 0.4 MOUNTAIN STAR, LLC 1.0 TAP ENTERPRISES 0.4 HUDSON FOODS 1.0 WHITLEY CO. RESTAURANTS, INC. 0.4 MESABA FOOD COMPANY 1.0 PLEXUS PROPERTIES, INC. 0.5 NORTHLAND RESTAURANT GROUP, LLC 1.0 RISING STARS, LLC 0.5 TALL CORN CORPORATION 1.0 RJS ENTERPRISES OF WAUPACA, INC. 0.5 BRYANNA ENTERPRISES, LLC 1.1 SMITH FOODS MANAGEMENT-JESUP, LLC 0.5 RESTAURANT MANAGEMENT CORPORATION 1.1 THE HASTINGS COMPANY 0.5 RIVER VALLEY RESTAURANTS, LLC 1.1 DRAIN ENTERPRISES, INC. 0.5 CR VENTURES 08, LLC 1.1 SUMMIT FOODS, INC. 0.5 HARCO FOODS, LLC 1.1 PERRY E. (JACK) DUCKETT & PAMELA K. DU 0.5 TRISTAR VENTURES, LLC 1.1 ARW, LLC 0.5 BREWER FOODS, INC. 1.1 RBF, INC. 0.5 SOUTHERN STAR MANAGEMENT GROUP, IN 1.1 SMITH FOODS, LLC 0.5 MIDWEST FIRST STAR INC. 1.1 SUMMIT FOODS II, INC 0.5 SHAY, MICHAEL 1.1 MCGINNIS, JOHN T. 0.6 MORNING STAR, LLC 1.2 FRANCIECO., LP (HFS) 0.6 STEELTOWN INVESTMENTS, LLC 1.2 CHESAPEAKE PRODUCTS & SERVICES, INC. 0.6 STEELTOWN RESTAURANTS, INC. 1.2 GERGES S. GERGES & AIHAB GERGES 0.6 HR GROUP GA, LLC 1.2 HERITAGE ASSETS, LLC 0.6 WESTAR FOODS, INC. 1.2 A&J ENTERPRISES, INC. 0.6 SCOGGINS, JULIA J. & JOHNSON, MARK 1.2 HIA, INC. 0.6 LEROY, THOMAS LEMAR & BARBARA 1.2 EAGLE-SMITH 0.6 BODDIE-NOELL ENTERPRISES, INC. 1.3 HUEING, INC. 0.6 CAROLINA FOOD SYSTEMS, INC. 1.3 JACKSON OIL COMPANY, INC. 0.6 PARADIGM INVESTMENT GROUP, LLC 1.3 MICHAEL L. JUSTICE, FRANK E. JUSTICE & M 0.6 EXPRESS LANE, INC. 1.3 RACP ENTERPRISES, LLC 0.6 FIGLEWICZ ENTERPRISES, INC. 1.3 SUN VENTURES, INC. 0.6 JAY-RAM, INC. 1.3 DIAMOND IN THE ROUGH RESTAURANTS, LL 0.6 OTAC NO. 3, INC. 1.3 S & L FOODS, INC. 0.7 HAR-BROWN FOODS, INC. 1.4 HAR-MAR FOODS, INC. 0.7 OTAC, INC. 1.4 W.T.E. ENTEPRISES 0.7 ISHAAN ENTERPRISES, LLC 1.4 C & C FOOD SYSTEMS, INC. 0.7 GARDNER, JOHN G. 1.5 DIAMOND MANAGEMENT, LLC 0.7 HR GROUP MO, LLC 1.5 PONDER ENTERPRISES 0.7 JORDAN OIL COMPANY, INC. 1.5 DIAMOND HOSPITALITY ENTERPRISES, LLC 0.8 FDL ENTERPRISES, LLP 1.5 EHRHARDT, SPIKE 0.8 LYNCH ENTERPRISES, INC. 1.6 HAR-JAMES FOODS, INC. 0.8 GBL ENTERPRISES, INC. 1.7 CAROLINA CONVENIENCE CORPORATION 0.8 FRONTIER STAR, LLC 1.7 HR GROUP WY, LLC 0.8 GBL INVESTMENTS, INC. 1.7 THE PANTRY 0.8 SAULAT ENTERPRISES, INC. 1.8 WEST PARTNERS, INC. 0.8 OTAC NO. 6, INC. 2.0 PHASE THREE STAR LLC 2.0 Page 4 of 5

5 Response Line Program This is a breakdown of all complaint contact by reason codes: Products, Services, Facilites PRODUCTS - TOP CATEGORIES Burger Incorrectly Prepared 166 Cold 65 Unsatisfactory Product 62 TOTAL 526 Breakfast Unsatisfactory Product 61 Cold 47 Incorrectly Prepared 45 TOTAL 446 Side Cold 74 Missing 50 Not Enough/Small 35 TOTAL 307 Beverage Not Available 40 Missing 15 Incorrect Product 14 TOTAL 148 Sandwich Incorrectly Prepared 21 Cold 16 Unsatisfactory Product 15 TOTAL 116 SERVICES - TOP CATEGORIES Slow 549 Rude/Unfriendly 313 Unsatisfactory Service 256 CREW PERSON Unprofessional Behavior 156 Inattentive/Unavailable 78 Unsanitary 67 TOTAL 1,617 Unprofessional Behavior 150 MANAGER Rude/Unfriendly 128 Unsatisfactory Service 127 TOTAL 605 FACILITIES - TOP CATEGORIES Dining Room / Atmosphere TOTAL 184 Restroom TOTAL 66 Scheduled Hours TOTAL 58 Tablewares / Packaging TOTAL 38 Page 5 of 5

Summary Report & Franchise Recap For Guest Response Program

TO: FROM: DATE: SUBJECT: Hardee's Franchisees Steve Evans - SVP, Franchise Operations Becky Salacki - Director, Franchise Operations March 21, 2014 Summary Report & Franchise Recap For Response Program