Xanterra Yellowstone National Park Hospitality Crew Yellowstone National Park, WY

Transcription

1 Xanterra Yellowstone National Park Hospitality Crew Yellowstone National Park, WY Company Biography Come spend your summer in America's first and best National Park! Students should have an interest in nature, hiking, camping and enjoying the outdoors. Yellowstone National Park features over 1,100 miles of hiking trails, mountains, rivers and streams, wildlife, and geological features including geysers, hot springs, and more. The jobs are similar to many other places in the U.S., but this is a very special place located in the middle of the wilderness. Xanterra Parks & Resorts is the nation's largest park-management company with operations in seven national parks, and many other resorts. Xanterra's mission is to be the leader in park and resort hospitality. This includes creating unforgettable memories for our guests and employees who come from around the world to see our legendary landmarks. All students will live and work in one of the villages within Yellowstone National Park with other J-1 Work and Travel students and employees from the United States. All villages have their own Employee Dining Rooms and recreational areas. Yellowstone National Park plans many employee activities, sports leagues and more throughout the summer. It is a great location to meet other employees and park guests from all over the world. Work and Pay Details Position title: Hospitality Crew Hourly wage: $9.50 Tips? CIEE ciee.org/wat COUNCIL contact@ciee.org Page 1 of 7 15-v-17

2 Work and Pay Details Description of position: As a part of the Hospitality Crew, you will either be placed into a KITCHEN JOB, or a HOUSEKEEPING JOB. Your job will be determined upon your arrival to Yellowstone, depending on where we need people the day you arrive. Working in the KITCHEN jobs could include DISHWASHING, CAFETERIA SERVER (also DELI, FAST FOOD or EMPLOYEE DINING ROOM SERVERS), FOOD RUNNER, CASHIERING, or PANTRY WORKER. DISHWASHERS will wash trays, pots and pans used in cooking and serving, unload the dishes from the bussers, scrape food in the trash, and load them into dish trays to be washed in a machine with scalding hot water. Sometimes you will wash things by hand if they don t fit in the machine. You will also help take out the garbage, mop and sweep the kitchen, and keep the entire kitchen clean a team effort! You will clean coolers, kitchen tables, refrigerators and prep-stations. Dishwashers are almost always the last person to leave at night. CAFETERIA, DELI, FAST FOOD or EMPLOYEE DINING ROOM (EDR) SERVER: You may work as a SERVER in one of our various quick dining restaurants. Serving guests, you will take and deliver food and beverage orders. You will also be expected to clear, clean and reset dining area tables, clean and restock service items, or clean dining area floors. Some restaurants also have Ice Cream, where you will scoop hard ice cream for cones or sundaes. This can put strain on your wrists and fingers. In the Employee Dining Room (EDR), your customers are other employees. You may also make some of the food you are serving (sandwiches or eggs on the grill, frying French fries and such). FOOD RUNNER - All dining areas also include FOOD RUNNERS who bring fresh food (hot or cold) to the Cafeteria serving areas or to Buffet tables in Dining Rooms. This can be large pan of food or individual plates and bowls on a tray (sandwiches, salads, desserts). CASHIER : As a CASHIER you'll use a cash register to ring up orders, take people s money and give them their change and a receipt. You might also have to wrap or bag their purchase. At the end of a shift, you'll have to count the money in your cash register and compare it with the sales data in the computer. Be careful with your money - although you probably won't get in trouble for occasionally being a few cents short, you could get fired if it happens too often. PANTRY WORKER: You could end up working in the PANTRY, where you will do a lot of the preparation for the dishes that are served. This includes chopping vegetables, making salads, weighing and mixing ingredients, washing and preparing food, storing food, and more. PANTRY WORKERS report to the head chef or cook and may work earlier than most other cooks. All positions may be required to help with BUSSING, where you help with cleaning tables, taking dirty plates, utensils and drink ware to the kitchen to be washed, and reset tables for the next service. You will be pushing and pulling a heavy cart while collecting dirty dishes. If you are going to work as a HOUSEKEEPER, this is a busy and hardworking job! You will clean and maintain guest rooms and/or public hallway areas. Guest rooms may include: bedrooms, toilet/shower area, living area, and deck/porch. Job duties may include: Removing and collecting linens for laundering and transporting them to designated areas. Cleaning rugs, carpets, and upholstered furniture using vacuum cleaner. Dusting furniture, rooms and equipment. Emptying wastebaskets and cleaning them inside and out. Sorting trash and recyclables. Cleaning tiled floors with the use of brooms and mops. Using chemical-based products to clean tubs, sinks, countertops, mirrors, toilets, door panels and shower curtains. Replenishing trash bags, soaps, bathroom items, and other supplies. Transporting all trash and waste to disposal areas, as instructed. CIEE ciee.org/wat COUNCIL contact@ciee.org Page 2 of 7 15-v-17

3 Work and Pay Details Specific qualifications required: ++ Politeness and good Customer Service are expected in all positions. ++ Students get the most hours in: How often are students paid? April/May and late August/September, historically. Every Two Weeks Students get the least hours in: June/July/early August Do you pay overtime? If yes, after how many hours per week do you pay overtime? 40 Hours Does your company only operate weekends before or after specific dates? If yes, what are the dates? Position location: To work in a KITCHEN JOB: Upper body strength is VERY important. There is a lot of heavy lifting and moving involved. You need to be able to speak, write and read comfortably in English. Excellent communication and hospitality skills (English IS required)! You need to be able to lift/pull/carry up to 40 pounds and push up to 100 pounds. You need to be able to comfortably and clearly take orders in the English language. You must be able to work quickly, in a group and independently, and stand for long periods of time. To work in HOUSEKEEPING: Employees can't have allergies to cleaning chemicals or dirt/dust. Face masks will be provided, if needed. Must be able to lift up to 40 pounds and push/pull a heavy housekeeping cart. Must have the ability to read, write, and understand instructions given in the English language. Must have the ability to understand and respond to verbal instructions given in the English language. ++ In May and especially September (possibly late August) you may have some 6 day work weeks. This varies by location and department. ++ Estimated weekly wage (incl. tips): $ Bonus: $3.00 Conditions of bonus: Average hours for last year's students? 38 Hours Maximum weekly hours allowed: t specified Minimum average number of hours? 32 Hours Possibility of getting more than average hours: Average Other Job Details Minimum english level: Description of working conditions: If yes, provide details of specific job duties: Students must work until the end of their signed agreement to be eligible for the bonus. Any student who meets this requirement will receive a bonus in the amount of $3.00 per day for the duration of their job contract ($3 multiplied by the number of days between the Work Start Date and Work End Date). You must be available to work nights, weekends and holidays. You will be placed at one of these villages inside the park: Mammoth, Canyon, Lake, Grant or Old Faithful (4) Intermediate Will job duties be different at the beginning of the season? Uniform and Grooming Requirements Do students need to purchase specific clothing or footwear? Kitchen workers may be required to stand or walk for long periods of time. Kitchen positions vary from dishwashing, pot washing (handling cleaning agents, may be subject to steamy conditions), Cafeteria worker, serving food in employee dining room, buffet runner, pantry worker, fast food worker. You may be required to have sanitation training, and/or knife training. You need to be able to lift/pull/carry up to 40 pounds(trays and pans of food) and push up to 100 pounds. Room Attendant (Housekeeping) is a more physical position - standing, walking, bending, lifting, pushing and pulling motions. Cleaning chemicals are involved, gloves are provided. Position maybe working inside hotels or outside using a cleaning cart from cabin to cabin. Are students required to wear a uniform? If yes, what is the cost of the uniform? $0.00 Are uniform laundry services available? If yes, what is the cost of the laundry service? $0.00 CIEE ciee.org/wat COUNCIL contact@ciee.org Page 3 of 7 15-v-17

4 Uniform and Grooming Requirements Details of purchasing required clothing or footwear: Do you have company grooming requirements? Details of company grooming requirements? Other Company Details Company hires couples? Company hires groups of up to 4? Students must provide comfortable, black shoes that cover your entire foot. The bottoms should be no-slip/slide soles. They are a requirement. If working in the Kitchen, Fast Food, Cafeterias or Dining Rooms, they should be be vinyl or leather - no cloth material. Xanterra provides free uniforms for each position. They must be kept clean and presentable. THROUGHOUT THE PARK: You are representing our business; we need you to look professional. Students must be neatly groomed, clean, neat and professional in appearance. Must have normal colored hair (no pink, blue, green...). Must bath regularly and wear deodorant. overbearing perfumes or colognes. Clean hygiene is a must. Long hair for men is acceptable if restrained. Visible piercing and tattoo policies vary per lodge. THROUGHOUT THE PARK (EXCEPT FOR LAKE HOTEL) Jewelry should be professional in style and size and not excessive (as an example, multiple rings, bracelets, earrings, necklaces). Tasteful body piercings, such as a single small nose stud, are permitted at the discretion and approval of the department. Spacers, gauges and/or expanders of more than ½ are not permitted in some positions. Additional visible body piercings, including tongue studs, are not allowed. Tattoos, when possible, should not be visible. However if tattoos cannot be concealed, the placement and content of the tattoo and the employee s position will be considered in determining approval. Employees may be asked to cover tattoos while on duty and must comply when asked. LAKE HOTEL ONLY Jewelry/Earrings must be conservative, in good taste, appropriate to working attire, and not conflict with any job-related safety standard. You may wear post earrings or hoop earrings no longer than one inch. Please wear only two earrings per ear while at work (no larger than 1 in diameter). Ear gauges with a maximum diameter of 1/2 may be worn. Other visible body piercings are not permitted. You must remove any nose rings, tongue studs or other facial jewelry while on duty. Clear plugs, cover up patches, and bandages are also not allowed while on duty. Front of the house employees (non-culinary) may not have visible tattoos. An employee may cover their tattoo with clothing while on duty. Drug test required? Do students complete an additional application upon arrival? Does your company issue completion certificates? If requested, will you evaluate the student's performance? Any additional company details? Wireless internet (it is very slow - no downloading movies or gaming) is included in the Housing fee, as well as kiosk internet - which is available in most dorms and has a limited amount of time for use. There is no television. Because of Yellowstone's location in the U.S., there can be some challenges. There are no big cities nearby, so second jobs are not possible. There is very limited transportation around the park and to outlying cities. There are no public shuttles or busses. Be ready to enjoy your immediate surroundings! There is a mandatory deduction for the park medical clinics. The cost is about $1 per day. All seasonal employees must pay this, even if they have insurance. It allows for reduced rates at all park clinics. Yellowstone is a special place to be. You will meet friends of a lifetime and see some incredible wonders of nature. Training Information Is job training required? Length of training: 2-3 days Are students paid during training? Hourly pay rate during training: $9.50 How many hours per week are students likely to receive during training period? 32 Any other details? CIEE ciee.org/wat COUNCIL contact@ciee.org Page 4 of 7 15-v-17

5 Training Information Use of cell phones and ipods during work hours are limited. Speak with your manager for details. This is hard work and you must be physically fit and ready to work hard. Open 7 days a week, all season. Must be available to work nights, holidays and weekends! Days off with friends are not guaranteed - based on the schedule of the business and how busy it is. The schedule might change weekly and you must be prepared to work accordingly. You are expected to show up for work on time and not miss shifts. If you are going to be late or need to call out of work, you need to speak directly with your manager at least 1 hour in advance of work. Failure to do so will result in a warning. A full list of expectations and policies will be provided once offered a position. ++ In May and especially September (possibly late August) you may have some 6 day work weeks. This varies by location and department. ++ Worksite Location Worksite location: Nearest major city: Bozeman, Montana; Salt Lake City, Utah Worksite setting: Remote/Rural Nearest major airport: Bozeman, Montana; Salt Lake City, Utah Distance to nearest major airport: 85 / 300 miles Additional worksite setting details: You will be placed at one of these villages inside the park:mammoth, Canyon, Lake, Grant or Old Faithful This is a national park. Forests, animals, beautiful mountain scenery, pristine rivers and streams are your surroundings - no cities are near by. You live without smog, rush hour, major crime or traffic lights.your yard is 8992 square kilometers! Standard Arrival Information Are students required to arrive or depart on specific dates? Details of required arrival or departure dates: Start/Arrival days are Tuesdays and Thursdays only. There are two pick up locations in Bozeman, Montana - 6:45am at the Bozeman Holiday Inn hotel and 7:15am at the Bozeman Bus Station (at Walmart store). Students cannot be employeed or housed before the start date on your DS-2019 form. When planning your DEPARTURE, your flight arrangements MUST BE 2 days AFTER your contract end date! You leave Yellowstone the day after your end date - and will not arrive in Bozeman until that night. Mode of transportation: Employer will arrange pick-up Students must arrive between these hours: see below Cost: Free Other details: Employer will provide a free bus for the 120km ride from Bozeman, Montana to Yellowstone on Tuesdays and Thursdays only. There are two pick-up locations - 6:45am at the Bozeman Holiday Inn hotel and 7:15am at the Bozeman Bus Station (at Walmart store). There is no public transportation from Bozeman to Yellowstone. After Hours Arrival Information General information: Cost per night: $80.00 Make your hotel arrangements at least 4 weeks in advance and keep your confirmation number. There is a list of hotels offering discounted rates ($70-$90) on our website at - on the OnBoarding page or the Int'l Coordinator at Name of accommodation: Recommended - Holiday Inn - Bozeman Accommodation address: 5 East Baxter Lane, Bozeman, MT Best way to travel from airport to overnight accommodation: Make arrangements with a hotel that offers free shuttle service. Call them for a pick-up once you arrive at the Bozeman airport. There are free phones at the airport. UBER is available in Bozeman. Taxi fees average $35.00 from airport to hotels. Social Security Are students required to apply for a social security card prior to arriving at worksite? Will the company assist students with their social security application? Assistance detail: Students must apply in Bozeman before arriving at Yellowstone. We will assist them on their start date if they have not already applied. Please apply in Bozeman, Montana ONLY! CIEE ciee.org/wat COUNCIL contact@ciee.org Page 5 of 7 15-v-17

6 Social Security Where is the nearest social security office? Bozeman, Montana Distance: 90 Miles from Yellowstone How will students be paid until their social security card arrives? We issue a temporary number until the real SSN arrives. Students are paid on scheduled paydays. Housing Details Is housing provided? If not, will you assist students in finding housing? Are there affordable housing options in the area? Housing options in the area: Local housing resources: Do you offer co-ed housing? Cost of housing - per week: (approximately) Includes utilities? Are housing costs deducted from paycheck? Is a housing deposit required? Amount of housing deposit: $0.00 Instructions for payment of housing deposit: Housing & meal costs are based on HOURS WORKED, not per day. At 56+ hours you will pay the full amount for a 2 week pay period - $ Less than 56 hours, you are pro-rated on housing & food costs. Charts & rates at Housing deposit due date: Is deposit refundable? Conditions of deposit refund: How will deposit be refunded? Are students required to live in provided housing upon arrival? During their work stay, can students find alternate housing? If yes, is there a penalty? Housing address: P.O. Box 165, Yellowstone National Park, WY Is the student required to sign a separate housing contract? Type of housing provided: Dormitory Number of students to a room: 2-3 Housing details: Dorms house 2 to 3 employees per room - most have community bathrooms, a small number have private bathrooms. Manager on site. Quiet hours in all employee housing are from 10:00pm thru 7:00am. Please expect to share a room with other Yellowstone employees. Transportation to/from Worksite Method of transportation to worksite: Dormitory is within walking distance of work site. Distance to worksite: 5-10 minutes Is worksite within walking distance of housing? Cost of public transportation to worksite: t specified Details of public transportation to worksite: Cost of transportation to worksite provided by employer: t specified Details of transportation to worksite arranged by employer: Cost of arranging own transportation to worksite: t specified Details of arranging own transportion to worksite: Housing Amenities Available public transportation: ne Specified Access to public transportation? Requires additional transportation On Site Housing Amenities Laundry: Linens: Private bath: Refrigerator: Microwave: Air conditioning: TV: Telephone: Security guard: Computer/Internet Access: Utensils: Gym: Individual Beds: CIEE ciee.org/wat COUNCIL contact@ciee.org Page 6 of 7 15-v-17

7 Housing Amenities Nearby Amenities Supermarket: Walking Distance Restaurants: Walking Distance Shopping mall: Requires Transportation Fitness center: Walking Distance Post office: Walking Distance Laundry: Walking Distance Bank: Requires Transportation Internet cafe: Requires Transportation Movie theater: Requires Transportation Library: Requires Transportation Additional amenities: There is a manager on site at each dormitory and security officers available 24 hours. Amenities include: wireless and/or kiosk internet in most dorms (it is very slow - no downloading movies or gaming), laundry facilities, uniforms, utilities, blankets, pillows and sheets. Please bring your own towel. The Meal Plan is not included in the cost of housing. It is approximately $11.50 per day. Your housing & meal costs are combined, and are based on HOURS WORKED, not per day. At 56+ hours you will pay the full amount for a 2 week pay period - about $ Less than 56 hours, you are prorated on housing & food costs. Charts & rates at - on the OnBoarding page.++ NOTE: There may be a slight increase in 2018 Food and Housing costs. We will know for sure by the end of vember and inform you! ++ Meal Information Are meals included in rent cost? If not, meal plan cost per day: $11.50 Meals covered: Full Meal Plan Is the purchase of a meal plan mandatory? Cultural Opportunities Types of cultural opportunities provided Organized Holiday Event(s): Organized Trip(s) to Major Attraction(s): Organized Potluck(s) or Dinner(s): Organized Trip(s) to Major City: Organized Karaoke Night(s): Information about Events: Organized Movie Night(s): Information about Local Resources: Organized Sporting Event(s): Information about Attractions/Sites: Organized Staff Exchange Event(s) - Other: Information about Local Community: Organized Trip(s) to Nearby Attraction(s): Other: If Other, please describe: Additional details about cultural offerings: Each village in Yellowstone National Park has it's own set of activities available. Some locations have indoor recreational facilities with an indoor basketball court. Other locations focus on outdoor activities such as volleyball. The villages have events posted each week on a board in the Employee Dining Rooms. Activities include group hikes, movie nights, shopping trips, boating, talent show, summer theater, and sport competitions. Students are able to sign up for seminars on different topics, such as bears and wolves. During orientation, employees are given handouts on recommended day hikes. In 2017, students were able to participate in day trips to the rodeo, to nearby towns, and Grand Teton National Park. Some students were also able to participate in volunteer opportunities in nearby communities. CIEE ciee.org/wat COUNCIL contact@ciee.org Page 7 of 7 15-v-17