Dr. Pawan G. Agrawal. Take Away. Main Principles HISTORY. Masters of. Logistics & Supply Chain. Distribution - Delivery

Transcription

1 Masters of Logistics & Supply Chain Management Guru Dr. Pawan G. Agrawal M.Com., B.Ed., LL.B., A.C.S., Ph.D. Distribution - Delivery International Motivational Speaker Take Away Passion Commitments Consistency 100 % Execution Accuracy Dedication Time Management Complete Customer Satisfaction Main Principles Work is Worship Customer is GOD No Alternate to Hardwork Importance of Human Values HISTORY ORGANISATIONAL STRUCTURE History : Started in 1890 Charitable Trust : Registered in 1956 Employee Strength : 5000 Average Literacy Rate : 8th Grade Schooling Total Area Coverage : 60 Kms to 70 Kms Number of Tiffins : 200,000 Tiffin Boxes 800,000 transactions every day i.e. 800,000 X 25 days X 12 months= 240,000,000 (240 million or 24 crore transactions per year) PRESIDENT VICE PRESIDENT GENERAL SECRETARY TREASURER DIRECTORS ( 9 ) 13 MEMBERS Time Taken : 8 to 9 Hours Morning 3 Hours Wartime MUKADAMS (800) MEMBERS ( 5000 ) 1

2 Working Error rate : 1 in 16 million transactions Six Sigma performance:( Technological backup : Nil. Cost of service : Rs. 500/- to 600/- per month ( USD 10 ) Earnings : Rs /- to 12000/- per month. ( USD 200 ) Diwali bonus : One month s extra payment No Strike record since No Police Case / Court Case since ATTITUDE & APPROACH People study business books and then practice. We practiced first and have now become case studies Raghunath Medge (President) Tiffin Basket s weight: kgs. WORK IS WORSHIP SPECIAL FEATURES OF DABBAWALA S SERVICES Zero % fuel Zero % investment Zero % modern tech. Zero % Disputes 99.99% performance 100 % Customers Satisfaction It s a model of managerial & organisational simplicity C. K. Pralhad WORKING DISCIPLINE No Alcohol Drinking / Smoking during business hours. Wearing White Cap during business hours. Carry Identity Card. No Leave without Prior Notice. Coding System VLP : Vile Parle (suburb in Mumbai) Residential Area Wartime: Emergency measures being taken to ensure delivery by making proper coding. 9 : Code for Dabbawalas at Destination EX : Express Towers (building name) 12 : Floor Number E : Code for Dabbawala at residential station 3 : Code for destination Station eg. Churchgate Station (Nariman Point) D souza 2

3 No Excuses KARNA HAI TO KARNA HAI 10:30-11:15 am (Andheri Stn.) This time period is actually the journey time. The Dabbawalas load the wooden crates filled with Tiffin's onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the train. 12coach train 4,000 Commuters 8,000 disputes But no excuses, Duty first 11:15 a.m. 12:15 p.m. (Church Gate Station) At this stage, the unloading takes place at the destination station Re-arrangement of tiffins takes place as per the destination area and destination building RETURN JOURNEY 1:15 2:00 pm (At All Destination Stations) Here on begins the collection process where the dabbawalas have to pick up the tiffins from the offices where they had delivered almost an hour ago. 2:00 2:30 pm (At Destination Station) The dabbawalla s meet for the segregation as per the destination suburb. 70% deliveries at CST & Churchgate High volume areas like Nariman Point, Fort, CST have dedicated crates Each cart 150 dabbas, Pushed by 3-4 elderly dabbawallas Low Cost But Reliable and Always on Time Awards and Felicitation Documentaries made by BBC, UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV TOKYO, NDTV, Channel 7, DD Metro, Doordarshan. CASE STUDY Richard Ivey School of Business Ontarion Harward University IFIM Business School Banglore IIM Ahmedabad ICFAI Press Hyderabad Agrawal Institute of Management & Technology, Mumbai Awards and Felicitation (contd.) Invitation for CII conferences, SCMHRD Pune, IIML, IIMA, Dr.Reddy s Lab Foundation ISB Hyderabad, Iba, Bharti Vidyapeeth, AIM, Suryadatta, MIT, MET, IIT & IIM, Harward, Cambridge, Oxford, IIMM, IBM, TITAN, LILLY, British Telecom, First Source, Motorola University, Lions Club, Rotary Club, YEO, YPO,YI, HAL Ltd., Maruty Udyog. Cognizent, WNS, Godrej, Pepsi, Coca Cola, ISS, Included in a subject in University of California, Berkeley. Radio German RadioNetwork Radio Mirchi Radio Mid-day FM Gold BBC Radio Radio City 3

4 ISO 9001:2000 AWARDED ON 1/08/2006 TOP 50 INDIAN ENTERPRENEUR 30/07/2006 Ph.D. on Logistics & Supply Chain By Dr. Pawan G. Agrawal M.Com., B.Ed., LL.B., A.C.S., Ph.D. PRINCE CHARLES VISIT TO THE DABBAWALLAS OF MUMBAI 4 Nov, 2003 At Church Gate Stn. Time a.m. to a.m. President AGRAWAL INSTITUTE OF MANAGEMENT & TECHNOLOGY Topic : A Study of Logistics & Supply Chain Management of Dabbawala in Mumbai. University : Yashwantrao Chavan Open University, Nashik. Guide : Dr. Pramod Biyani & Dr. S. N. Kulkarni, Nashik. Selection of Saree for Queen Camilla Parker Hon. Sir Richard Branson Chairman of Virginn Atlantic Airways with Dabbawalas 01/04/2005 Sending gift containing Puneri Pheta, Saree, Kolhapuri Chappal for Prince Charles and Queen Camilla Parker for their Wedding. 4

5 Presentation to ING Group s Board Executive Members with Netherland Prime Minister Mr Kok Hon. Shri. Vilasrao Deshmukh The Chief Minister of Maharashtra State with Dabbawalas During the Publication of Book Mumbaicha Annadata dated on 15 th September 2006 Book Inaugration Book Inaugration Ceremony At Philadelphia (USA) By Udhavji Thackeray On 2nd July, 2009 For Awareness of HIV-AIDS Day With Jackie Shroff Supporting Anna Hajare 5

6 Pandit Shri Shri Ravi Shankarji Participation in MUMBAI MARATHON 20 Qualities of Dabbawala Mumbai Dabbawala Education Center, Vikhroli, Mumbai Honesty Loving Caring Helpful Confident Obliged Truthful Trustworthy Hard working Patience Dedication Team Spirit Human Values Respect for Time Belongingness Analytical Capacity Perseverance (Never Give Up) Positive approach Obeying the Law Work Is Worship Mumbai Dabbawala Education Center, Vikhroli, Mumbai 6

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