Frequently Asked Questions

Transcription

1 On-premise beverage sales. Reinvented. Frequently Asked Questions GETTING STARTED Q: Who do I contact to get started? A: Call or info@tastevinapp.com. Q: How many ipads should we lease? A: Typically you will want an ipad for each paper wine list you have printed. For a restaurant that seats 150 people, 15 ipads is a sensible amount. Q: What is the cost for the restaurant per ipad? A: $15 per ipad per month is the only required software fee with a minimum one-year lease requirement. This amount will be paid monthly for a lease term of 12 months. Q: What does Tastevin s monthly fee include? A: This monthly fee includes all future software upgrades and features, as well as onsite staff training and installation, with ongoing remote tech support for 12 months. We will never charge you for improvements to Tastevin, which are ongoing. +++ Our monthly fee does not include hardware (ipads). +++ Apple Inc. offers an affordable leasing program for around $20 per ipad per month through its business financing program. Q: Do you offer insurance for lost, stolen and spilled/damaged ipads? A: Yes. For $30 per ipad per year, we can insure each ipad against theft, breakage and spills with a $50 deductible per occurrence of the aforementioned situations. Like all insurance, however, prices are subject to increase if many claims are filed. The restaurant can also attain its own insurance.

2 Q: Will Tastevin set up my wine list for me? A: Yes. For a one-time, Premium Onboarding fee of $1200 Tastevin set up your digital wine lists. This service includes scanning the front and back labels of your entire cellar with our patented bottle scanner, inputting your wine list and make sure you are ready to hit the ground running. We will also input your beers both by the bottle and on draft, and photograph your featured cocktails and input your featured cocktails. (The Premium Onboarding service DOES NOT include scanning and inputting your entire back bar.) As a point of reference, it usually takes over two weeks of full time work by multiple people to properly catalogue a typical cellar, beer list and featured cocktail program. Q: After sign up, how long before my ipad wine list is live? A: Sixty (60) days from receipt of list materials from the account. However, we can expedite go-lives depending on the particular needs of an individual client. PRODUCT FEATURES Q: Can I track my physical inventory? A: Yes. You can grab any ipad in the restaurant and enter physical inventory counts via the admin panel in the Tastevin software app. Best of all, the app remembers the order in which you do your physical inventory (left to right, top to bottom etc.), making the process quick and painless. We eliminate the need to double enter inventory counts by tracking sales and depleting inventory as each SKU is sold. Since the ipads update every 3 minutes and zero-inventory SKUs get removed from the list automatically, you ll never have to apologize for a sold out wine again. You ll also be able to set par values for each SKU so when inventory drops below a certain level you will get a reorder sheet organized by vendor. You ll be able to delegate re-ordering accurately even if you re on vacation! Tastevin Frequently Asked Questions Page 2

3 Q: Do you integrate with my POS? A: We currently integrate with Micros, Aloha, Digital Dining, Dinerware, Squirrel and POSitouch and Infogenesis, as well as some other smaller vendors. If you have a POS that we do not currently integrate with, please feel free to reach out and we will do our best to support it. Q: Is the list customizable? A: Yes. The list can be organized in any manner you choose. You may set it up as a regional list, progressive, by varietal, or using any section headers you choose ( Sushi friendly whites or Remembering Jess Jackson for example). You can add custom images to the Billboard, and attach PDFs about events, restaurant philosophy etc., which diners can to themselves or friends. All changes to the list update within 3 minutes so you can be as creative as you like, and change the list to match any spur of the moment events you may be having. Q: How long does it take for a change in the wine list to be reflected on each ipad? A: Each ipad updates every 3 minutes. Q: Can I pair meals with my wines? A: Yes. You can pair any number of wines with each appetizer, salad and entree on your menu. When a diner selects each course, the wine list will narrow based on the selections, helping him or her find a wine that pairs well with every meal at the table. Q: Can ipad wine lists increase my sales? A: In our accounts we have seen sales increases in total dollars of 15-35%, depending on time of year. We attribute this to the increased amount of information on each wine available to the diner, the experience of using an ipad at the table, and the fact that the decision making process is far less stressful. In addition, the wines that are sold tend to be older inventory, as diners become more adventurous with their selections. Tastevin Frequently Asked Questions Page 3

4 Q: Can diners still take home the labels from the bottles they purchase? A: We offer diners the ability to the labels of the wines they purchase with their meal to themselves directly from within the app. Those addresses are available to the restaurant for further marketing (catering, special events etc.). Q: Does Tastevin support Sake, Beer and Liquor? A: Tastevin supports wine, beer and spirits. Sake can already be entered into the list today under Whites. MAINTENANCE AND TECHNICAL SUPPORT Q: Where do I manage my account and update my wine list? A: Once you are a Tastevin customer, you ll receive a user ID and password where you can make updates to your wine list. You can log in with your account at and click on the Client Login link in the upper right. Q: What customer support services does Tastevin provide? A: Labrador Omnimedia, the creators of Tastevin, will provide complimentary training, install and setup of the ipads. Thirty days of boots on the ground support within 24 hours of a reported issue is also included. , phone and FaceTime support is included for the full 36 month lease term. Q: What if I need technical support after the complimentary 30 days has expired? A: The monthly fee includes phone, and FaceTime support for the full term of the lease (36-month lease). However, if you require boots on the ground assistance after the initial 30-day period we provide an unlimited number of boots on the ground support requests for 12 months for $995 a year. We promise to respond to such requests within 24 hours. Tastevin Frequently Asked Questions Page 4

5 Q: Who do I contact when we have technical problems? A: We recommend using our live chat, which is available weekdays from 8 AM PST until 10 PM PST: For urgent requests after hours, please call Q: Who can I contact with any other questions? A: For the East Coast, contact Wade Williams, Director of Customer Experience, at or (831) or wade@tastevinapp.com. For the West Coast, contact Judson Hanna, Director of Business Intelligence, at or (530) or jud@tastevinapp.com. LEARN MORE Q: Where can I learn more about Tastevin? A: You can read about the app and view a short video at Q: Can I use a demo on my ipad? A: You can download the demo application on any ipad at itunes App Store: Tastevin Frequently Asked Questions Page 5