Lounge Management Services

Transcription

1 Lounge Management Services

2 TAV Operation Services Managing the non-aviation revenues for TAV Airports Holding, TAV Operation Services is also responsible for the allocation of commercial zones, leasing of advertisement and promotional areas at the airports operated by TAV, TAV primeclass Meet & Assist Services, Lounge operations, TAV Tourism Travel Agency, TAVPORT. COM Travel Portal, TAV Passport Card Membership Schemes, primeclass Lounge Card, Airporteasy. com services and publishing The Gate airport magazine. TAV Operation Services offers numerous services creating added value through a customeroriented approach at the airports. In addition, the company materializes innovative projects through its advance technology and sound infrastructure. The region that TAV Operation Services operates and bases its business development mentality on a global perspective over three continents. Offering prestigious services to passengers within airports such as Istanbul Ataturk, Tbilisi and Batumi airports in Georgia, Enfidha Airport in Tunisia, Skopje and Ohrid airports in Macedonia, Riga Airport in Latvia, Madinah Airport in Saudi Arabia, Frankfurt, Stuttgart and Munich in Germany. Behind the scenes of these unique services benefited by millions of people traveling through the airports every year lays a team spirit adopted by dynamic and young TAV Operation Services team. The major factor in the high satisfaction rate achieved in all projects undertaken is the extensive know-how and experience. Adopting Customer Satisfaction as a principle, TAV Operation Services considers airports as venues offering all kinds of comfort in an unlimited way and continues its activities accordingly.

3 TAV Operation Services Our Vision Improving our innovative approach under the management of non-aviation activities and revenues within terminal operations. Maintaining our leadership in the market together with the passenger services we offer that make a difference. Our Mission Managing non-aviation activities and revenues within terminals to provide a significant added value to airport operation sector through an innovative and customer oriented mentality. Our Values Professionalism TAV employees perform their duties at the highest standards, follow developments related to their work and give the utmost diligence to their work. They consider their jobs and job-related priorities in their interactions. Respect TAV employees adopt acting in line with ethical standards as a fundamental rule, and prioritize respect for people, the environment, laws and regulations. They behave honestly, transparently, lawfully and responsibly. Dynamism TAV Employees adopt the principle of dynamic and flexible work. They work result oriented and fast no matter what the conditions are. They continuously observe the environment and conditions, monitor the alterations and response and adopt these alterations timely. Innovation TAV employees continuously create development and innovation opportunities in their processes which are based on customer satisfaction. They are aware that difference comes into being by way of innovative implementations. They employ their best efforts to ensure that the services rendered are distinctive, contemporary and creative. Team Work TAV employees are aware that cooperation, mutual commitment, expertise and sharing know-how are the building blocks of success. They also consider teamwork the assurance of personal success, supporting this in all their endeavours.

4 TAV operations partners

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6 7 Countries, 17 Airports, 1 ferry Terminal, 3 Train Stations, 30+ Lounges, 2 million+ passengers...

7 Lounge Facilities Including Services: Wi-Fi Services Press & Magazines Internet & Fax Computer Entertainment Corner (play station, TV, kids area) Relaxing Music Broadcasting Flight Information Mobile Charger Optional Services: Massage Chairs Concierge Service Transportation Hotel Reservation Meet& Assist Service Rent a car Maps

8 All lounge facilities various conveniences such as Internet connection and TV channels, daily newspapers, entertainment areas such as pool table, playstation, children s room and open buffet elaborately prepared, even showers, etc.. are offered to guests.

9 Personnel Know how of sustainable service quality at all lounge locations

10 Food & Beverage Quality and presentation make the difference...

11 Spacious Lounges

12 Little Details Make the Difference...

13 Entertainment Areas...

14 Bar Designs

15 We don t forget the kids

16 Different restroom concept designs in each Lounge...

17 Amenities

18 Menu Samples Breakfast: Pastries (minimum two varieties), bread (minimum two varieties), dairy products (natural and fruit yoghurt), cereals (minimum three varieties), cheese and ham slices, fruit salad and fruits, butter, jam and honey

19 Lunch: Fresh sandwiches, variety of ham and cheese slices, hot snacks and soups, salads and vegetable. In addition to this, the offer should include a selection of bread and a small selection of products as crisps, salty biscuits, yoghurts, seasonal fruits and desserts Afternoon tea: A variety of hot and cold beverages and snacks (cakes, cheese, fruits, bread and butter ) Dinner: Same offer as Lunch All Day: Items to be served all day including cookies and biscuits, crips, mixed nuts, peanuts and muffins.

20 Non-alcoholic Beverages: Hot drinks and soft drinks. Alcoholic Beverages: A selection of several local and international beers, red / white wine, whiskey, bourbon, gin, cognac, sherry and national alcoholic drinks.

21 While maintaining exclusive standards, we consider all factors that may affect quality of passengers travel due to seasonality, impacts of flight and altitude, cultural differences and also avoid monotony when providing catering services

22 Champagne or sparkling wine can be served at happy hours or special days

23 Our quality is approved nationwide and internationally with the ISO 9001:2008 and ISO 10002:2004 certificates that we qualified for

24 TURKEY - İstanbul. Ankara. İzmir. Gazipaşa. Bodrum GEORGIA - Tbilisi. Batumi TUNISIA - Enfidha. Monastir MACEDONIA - Skopje. Ohrid SAUDI ARABIA Medinah LATVIA Riga GERMANY- Frankfurt. Munich. Stuttgart. Leipzig